No more typing reviews! Try our Samantha, our new voice AI agent.
reviewer2239809 - PeerSpot reviewer
Staff Security Engineer at a engineering company with 10,001+ employees
Real User
Jul 30, 2023
Reduces our mean time to resolution but can be unreliable
Pros and Cons
  • "The most valuable feature is the API connector, depending on how it's formatted and who made the actual app offering for it. The REST API is my favorite component. It's very easy to use. The filters are also really valuable. Those are the two primary features but I enjoy using the rest of it."
  • "SOAR is probably the most unreliable product Splunk has and that's because most of it is content driven from what you put into it. There are certain parts of it that have a little bit of difficulty at volume too. It's always changing. There is new stuff coming out for it that's going to make it a little bit better, but it does have some drawbacks."

What is our primary use case?

My primary use case is for SOC automation but it's used for a lot more than that. Some of the use cases are more or less appropriate for it. It's capable of doing a lot of things.

We use the SOAR platform to ingest alerts and escalations that we get. They do the actual enrichment processing and triaging but we don't use it for detection. We potentially could, but it's not what the product is meant for.

How has it helped my organization?

The visual playbook editor updates that they released have been absolutely instrumental because the old editor was impossible to look at for most of the time. It made my eyes bleed. I still have to look at it from time to time. 

Splunk does provide substantial value. 

It definitely does reduce our mean time to resolution through the enrichment details that it provides. Inputting your facts and details of the things you do not want to see with the events coming into it and easily filtering down off of that is one of the main value drivers outside of phish removal.

What is most valuable?

The most valuable feature is the API connector, depending on how it's formatted and who made the actual app offering for it. The REST API is my favorite component. It's very easy to use. The filters are also really valuable. Those are the two primary features but I enjoy using the rest of it. 

What needs improvement?

SOAR is probably the most unreliable product Splunk has and that's because most of it is content driven from what you put into it. There are certain parts of it that have a little bit of difficulty at volume too. It's always changing. There is new stuff coming out for it that's going to make it a little bit better, but it does have some drawbacks.

It's specifically geared for SOC and not broader automation. The artifact filtering that's forced on everything inside the platform is pretty awful. It's for a subset of active playbooks which, out of the two hundred that we own, I think three or four of them are active, but we have to play with that setting for each one of them. 

Every block should also have that option specifically because if you're not doing the artifact filtering on the front end, it's not good. 

We've had lots of processes that have been victim to filtering not working appropriately at scale. It's hard to actually track down and trace because we can't reproduce the issues that we see in our testing environment or in production. That was two minor versions ago. It might have changed, it might not have, but we don't have a lot of trust in that feature.

UI elements like interacting with our analysts are near impossible. Finding stuff on the actual dashboard is really impossible most of the time. One example is that the timeline takes up three-quarters of the screen, but not a single person uses it because you have to individually set the container, the artifacts, and the actions to a specific attribute field that's really difficult to correlate to the actual events you put into it. The artifacts are really weird too because they're not traditional forensic artifacts. You shouldn't be able to change the value of an actual artifact. It was in that capacity but we also use it for that purpose in the platform. 

Buyer's Guide
Splunk SOAR
May 2026
Learn what your peers think about Splunk SOAR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.

For how long have I used the solution?

My company was one of Splunk's first five customers. I have been using it for the last three years.

What do I think about the stability of the solution?

I've only crashed SOAR a few times and it was my fault. If you have a production environment that's been running for a month or two and you have a few thousand events in it, if you mess up your query when you're trying to ask it a question and you do page size zero, it will just give you things on it, and it will crash it. That's a fun thing, but you shouldn't do that in general. That was a mistake on my part. Generally, it is very stable and available as most of the issues are usually the fault of the vendors that it's talking to, but that's with any platform.

What do I think about the scalability of the solution?

Scalability is interesting. Some of the assets do choke each other out. There is a cyclical lock thing that we had to fix on our inside. We have a CrowdStrike app, and we give it a file and ask it to do something and it goes great. It tells us that the default wait time is fifteen minutes, and there's only one of me. But there are five processes competing for that, and you get a giant backlog. We had to make our own custom app to get it later. 

We have about fifty users on SOAR and a few hundred playbooks. Our environment is fairly large in terms of standard customers.

How was the initial setup?

I didn't do the initial integration, it was many years ago but we do deployments with the platforms team because we have the experience. 

We have it down to a pretty good science right now because platform science does a really good job of automating the steps that go into setting up the server and whatnot. One good thing about the SOAR connectors that we have in the apps is the ability to save states and for apps just to self-heal. That has been really helpful because things go down from time to time and we don't have to worry about it because there's a second or third process that's going to pick it up.

What's my experience with pricing, setup cost, and licensing?

I have heard they are changing pricing, not possibly for the better. In comparison to the other vendors we looked at, they're all in the same ballpark of what they should be billing on. SOAR makes the most sense out of all of them, in terms of the billing factors.

Which other solutions did I evaluate?

We are looking at other platforms currently to compare areas. Splunk's editors are exceptionally better to look at. Visually, it's easier to find things and configure them. 

There is more capability out-of-the-box for doing typical data transformation that you don't have to write too much code for, which is really nice. The code blocks have annotations in them. So when you actually open and look at what you worked on, four or five months later, you have your notes right there in the same place where it runs, which is really handy. 

It's also just built for broader automation and it's all more HTTP, actions-based. Instead of having to build a connector, then put that on GitHub and install that in your platform, you can define an endpoint with credentials and you can do the same thing with SOAR. It's encouraged to do it with the actions and assets, which can be beneficial depending on what the product is. 

If we do continue using SOAR, I think we're going to default to using more HTTP actions and stop using too many assets because it's a bit of a burden to create one, especially if out-of-the-box the actual configuration doesn't do what we need it to. 

One example of this that we have is the request tracker app that we use for all of our tickets. When you ask it for the ticket information, it will return the metadata on it, nothing inside the actual ticket. That's a fork we have to create. It didn't actually do the basic product functionality that the vendor should be providing. 

We also find that the vendors don't always keep the SOAR connectors updated. Sometimes they'll update the associated API, and then their connector will stop working because they're on different versions, and then we have to force our own fix on that. They usually make a SOAR connector just to say that they have one, but they won't put too much effort or thought into it.

What other advice do I have?

I'd probably rate the functionality an eight or a nine out of ten. I would give the UI a four out of ten. I would rate general Splunk SOAR a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2182467 - PeerSpot reviewer
Director of Security Engineering and Operations at a legal firm with 1,001-5,000 employees
Real User
May 22, 2023
We can enrich alerts by pulling in more information about each user
Pros and Cons
  • "I like the way Splunk interacts with various systems via the API. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support desk and other ways that we track work."
  • "We have playbooks written to extract these events and put them into the workflow since it wasn't structured as expected. It was a miss for us. We couldn't figure out why it broke or what actually happened there. It was something in this feed with legitimate and security events, so we tried to understand the names and what we would call them."

What is our primary use case?

My company has two use cases for Splunk SOAR. We use it to enrich alarms by pulling in outside sources of information. Splunk can also automate actions while ensuring they are structured and reproducible.

How has it helped my organization?

With SOAR, you build a workflow, so you think ahead about all the steps that can be automated for a specific type of investigation. You need to do a decent amount of work in advance so that it does exactly what you tell it to. We need to gather a lot of essential details for our incidents. For example, if we're investigating a suspicious email, we need to gather a lot of information about who the user is.

We can enrich alerts by pulling in more information about each user. We can see their locations, roles, etc. Having that knowledge may influence our decisions or analysis. We can also submit files to be reviewed and get the results. It's akin to a doctor ordering diagnostic testing. The doctor can use the results to make decisions. 

Splunk has benefited us from that perspective, but it takes some effort upfront to think about the flow and build it out. It reduces some of our manual research by offering additional context for events. I can pull the files, automatically submit them to a sandbox, have it run, and get the results from the sandbox. I don't have to notify one of my engineers and tell them to get this file I submitted to the sandbox. 

It also improves ticketing because we can notify users when suspicious emails are quarantined and ensure a ticket is associated with it. We constantly track the work. We can close the ticket when the issue is resolved and release the email if it's legitimate. Splunk helps us document the entire process.

Splunk reduced our detection time a little by helping us quickly differentiate between an actual event and a false alarm. I don't view SOAR as a detection mechanism in itself. The events still occur. It helps enrich alerts so we can distinguish between actual events and noise. 

For every event, it saves the responding staffer about 15 to 20 minutes because they need to do less data entry. They need to do the research and follow our procedure for a ticket. It takes time to assign a ticket and make entries. Finally, they need to perform an assessment and close the ticket.  

Splunk SOAR frees up our staff to work on other things to a degree. There is always more than enough work, and somehow the volume still feels like it's always crazy. Still, it allows people to do some other tasks. It will enable my engineers to focus on more thought-provoking problems instead of menial tasks. I want them to spend time learning the underlying mechanism in case SOAR goes down. 

If Splunk is unavailable for whatever reason, I always want to have someone who understands the mechanics of what it does. At the same time, it improves retention if you can eliminate some mind-numbing work and allow them to focus on challenging items. Your employees will be happier in general. They can do some more unusual, engaging work that enables them to learn and grow. 

We couldn't consolidate any tools by using Splunk SOAR because everything was manual before we implemented it. We didn't have an automation tool. 

What is most valuable?

I like the way Splunk interacts with various systems via the API. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support desk and other ways that we track work.

What needs improvement?

Sometimes we flag events based on conditions in the app or service that is sending us the feed, and we focused on a couple. We get some normal events, but we also see some security issues occasionally in the same feed. I don't know if they injected this or if this was the first time we saw it. There was another type that was security-related, but we didn't know about it before. 

We have playbooks written to extract these events and put them into the workflow since it wasn't structured as expected. It was a miss for us. We couldn't figure out why it broke or what actually happened there. It was something in this feed with legitimate and security events, so we tried to understand the names and what we would call them.

It was a unique time. That goes back to an inability to detect these kinds of events. API documentation is typically a weak spot. Many vendors focus on the product first and save the API information for the very last. 

Splunk's integration isn't bad. However, it comes down to which APIs are available. For example, I would like to automate file extraction, and a particular vendor seems to have an API that should do that, but I can't. You're at the mercy of the vendors. While APIs probably leverage more than ever, it's still like pulling teeth to get some vendors to support it correctly. Nevertheless, it's highly beneficial when it works.

Depending on the playbook, it can sometimes get a little crazy and overwhelming, but I think it's generally okay.

For how long have I used the solution?

I have used Splunk SOAR for about a year. 

What do I think about the stability of the solution?

Splunk is relatively stable. We had an issue early on. It was a bug. Splunk sorted it out. Our uptime has been consistent. 

What do I think about the scalability of the solution?

We haven't had any issues with scalability. 

What was our ROI?

It took a little time before we realized Splunk SOAR's value. I have one engineer who dedicated himself to building many of our playbooks and a lot of the automation that we have. Another engineer is only starting out. 

You need to have the right mindset so that you don't get scope creep. It's critical to manage what you want to do because you're dealing with a blank slate. There are costs like computation time, but it's relatively straightforward. You need to be thoughtful and take your time to do everything in small chunks. It took us a while to get going with SOAR because we have to integrate our devices. It isn't a turnkey solution. 

What's my experience with pricing, setup cost, and licensing?

I don't remember Splunk SOAR's price off the top of my head. Still, I believe it was a solid value because of the time saved, consistent results that are reproducible, integration with multiple systems, etc. The benefits justify the cost. 

Which other solutions did I evaluate?

We didn't seriously consider other options. We looked at what was happening in our environment, and our SIEM is a hub for our security operations. Palo Alto is another vendor we use, so we briefly looked at their SOAR solution. However, it wasn't in the right position to work with the Splunk piece. Splunk gathers all the log material. We can act on that and interface with all of our key security devices because they have rich associations with multiple security vendors. It made more sense for us to focus on that.

What other advice do I have?

I rate Splunk SOAR a nine out of ten. If you're thinking about implementing the solution, you should consider which events will save you the most time. Think about the procedures you're following today and where you can benefit the most from automation. 

The second piece is thinking about the other solutions involved and the capabilities they offer. Do you have the API access to automate what you want? Your success depends on those vendors and sorting that stuff out. You must also approach your SOAR playbooks and workflows in a modular way. Don't try to handle everything upfront. 

It's best to automate piece by piece. You don't need to tackle an entire ecosystem right off the bat. Take what you can and constantly improve it as you grow more comfortable. Splunk SOAR's strength comes from its interactions with other systems. Ensure that you're fully leveraging that.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Splunk SOAR
May 2026
Learn what your peers think about Splunk SOAR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
reviewer2137659 - PeerSpot reviewer
Assistant Director - Lead IT Security Engineer at a financial services firm with 501-1,000 employees
Real User
Apr 10, 2023
Helps to reduce security event volume and mean time to detection , but the UI has room for improvement
Pros and Cons
  • "Scalability is the best feature of the solution."
  • "The algorithm and machine learning have room for improvement and can be more user-friendly."

What is our primary use case?

We have around 95 different use cases for Splunk SOAR that help secure our environment. 

How has it helped my organization?

The solution has helped us automate and customize some of our servers.

I give an eight out of ten for the ease of creating a playbook. The visibility of the solutions playbook viewer is user-friendly.

We have integrated 15 plus services with Splunk SOAR. Splunk SOAR is easy to use for investigations as long as they have experience with the solution.

Splunk has helped us reduce our security event volume. The solution has also helped us reduce our mean detection time by 80 percent and has helped our security IT staff save time to work on other projects.

Splunk SOAR has as well helped us consolidate tools in our environment. 

What is most valuable?

Scalability is the best feature of the solution.

What needs improvement?

The algorithm and machine learning have room for improvement and can be more user-friendly.

The integration with the phone system, price, UI, and performance have room for improvement.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

I give the stability a seven out of ten.

What do I think about the scalability of the solution?

I give the scalability an eight out of ten.

Which solution did I use previously and why did I switch?

I previously used Swimlane which has a better GI than Splunk SOAR.

How was the initial setup?

I give the initial setup an eight out of ten. There is a lot of documentation available online to help with deployment and as long as we know how to configure it, it is straightforward. For basic deployment, we do not require much time.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

I give the price a six out of ten. Splunk SOAR is priced higher than most other solutions.

What other advice do I have?

I give the solution a seven out of ten.

I recommend Splunk SOAR for larger organizations.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Srikanth Nuthalapati - PeerSpot reviewer
Software Engineering Manager at Deloitte
Real User
Jan 31, 2023
We can customize playbooks and incorporate custom code, but the support is subpar
Pros and Cons
  • "The solution allows us to customize playbooks and incorporate custom code, allowing us to drag and drop elements while still writing code to build the integrations we need."
  • "Splunk's support for integration is subpar and has room for improvement."

What is our primary use case?

We wanted to automate the process of creating playbooks, orchestrating events, customizing integrations, and deploying applications such as Thread Connect and Wireless Total for enrichment and threat hunting. We have tailored these applications to meet our specific needs and redeployed them.

What is most valuable?

As a programmer, I am glad that Splunk did not position itself as a no-code or low-code platform. The solution allows us to customize playbooks and incorporate custom code, allowing us to drag and drop elements while still writing code to build the integrations we need. This makes Splunk a great solution for a solid platform.

What needs improvement?

Splunk's support for integration is subpar and has room for improvement. 
Splunk should make more effort to keep up with the latest developments in the external world, so that their applications, integrations, and enrichment apps are up to date. Additionally, the documentation and support should be improved, as the experience, their users have had in the past has been unsatisfactory. We were very disappointed that our queries were left unresolved for six months, as it was a time for response rather than solutions. Additionally, several tickets were lodged with Splunk, yet the issue persisted for half a year.

I would request that SOAR add a feature that allows the extraction of documentation from playbooks. This would enable developers to quickly understand the features and use cases associated with a playbook, so they can modify or interact with it. This would eliminate the need for someone to manually explain each playbook in detail. 

I would suggest making the app customizable and deployable in an easy and straightforward manner. This would save time and effort compared to the current process.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

Although not the most stable solution, I would say the overall stability of the updates is satisfactory. I give the stability a seven out of ten.

What do I think about the scalability of the solution?

We had difficulty with scalability, but I would not attribute this to Splunk. It could have been due to our lack of knowledge or lack of support from Splunk. I give the scalability a six out of ten.

Which solution did I use previously and why did I switch?

Our company utilizes a variety of SOAR tools, including Splunk SOAR, Swimlane, and Palo Alto XSOAR, along with ServiceNow for SecOps. Initially, Splunk SOAR was chosen as the SOAR tool due to its compatibility with the majority of our other tools. Unfortunately, it became apparent that SOAR was difficult to install, service, and price, leading some teams to switch to SwimLane and Palo Alto XSOAR.

How was the initial setup?

The initial setup is not necessarily an easy task, nor is it overly complex, so I would say it's of medium difficulty. Splunk could have provided more documentation and support, considering it is not a free product. It would have been much more helpful if Splunk had provided basic understanding and assistance for those installing the solution.

Deployment took several hours each time to install and upgrade, and we often encountered broken pieces of functionality due to miscoordination or non-sequential startup processes. I remember there were five items that came with Splunk SOAR. Deployment was a difficult process, and we ran into issues every time we had an upgrade.

We used Git version control to deploy our playbooks to SOAR, and then we would pull them back to the production SOAR to bring them into use.

What other advice do I have?

I give the solution a six out of ten because of the scope of building playbooks and automation. Unfortunately, this is accompanied by a downside due to a lack of support, bad applications, inadequate documentation, and a general lack of support.

We have thousands of people using the solution.

I would suggest alternatives to Splunk SOAR due to the cost and poor support. However, if cost and support are satisfactory I would recommend the solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. customer/partner
PeerSpot user
Siddharth Matalia - PeerSpot reviewer
Senior Technical Specialist at a manufacturing company with 10,001+ employees
Real User
Top 20Leaderboard
Jan 30, 2023
Reliable with a customizable playbook and helpful support
Pros and Cons
  • "The customizable playbook is the most valuable aspect of the solution."
  • "What we have seen is if the workflow gets halted or if we want to halt a workflow, it cannot be resumed."

What is our primary use case?

Basically, we are using it for most of our automation, and not as per the SOAR, although it is a SOAR application. We are not using it just for security purposes. We are using it for various purposes like maintenance. 

We do have our own data center where we have our maintenance on the infrastructure side, and the application has to be brought down. Here it has done exceptionally well. We shut down all our different applications by writing our code in the shell languages, and we upload through GitHub. It means that we can just call that script, and it gets triggered on the particular server, and it shuts down. It's like a workflow.

The workflow has been created in such a way that it helps us. Earlier, when we used to have to manage it manually, when we shut down the application, it used to take a lot of time. Now it is done within 30 minutes. In our environment, we have SAP applications, and SAP has its own commands to shut down the applications, databases, et cetera. So it is just not limited to all those shutdowns and this. We do have various other stuff as well, like upgrades. So we have written the upgrade codes, and now we can upgrade X number of SAP applications and databases as needed.

How has it helped my organization?

It has helped us with the SAP kernel upgrade. Recently, due to security fixes, and security bugs, we had to upgrade the various SAP applications. To do it manually, it would have taken around five to six months to complete. However, with this product, we were able to complete it within two months since we just wrote a script, and it got triggered in various systems, and it fixed everything. We were saved from the security perspective as well since it ensured we had less vulnerability for less time. Also, thanks to SOAR, only two people were needed to run all those scripts, and just have to monitor everything. That's less personnel. 

What is most valuable?

The customizable playbook is the most valuable aspect of the solution. 

With the Splunk vendor itself, the vendor is supporting us in the creation of those playbooks. We have created playbooks in such a way that they are a universal playbook, where we just have to bring in any type of command which needs to be triggered, and it works. If we did things another way, we would have to install our agents to connect the particular application. Here, we don't have to have to do that. It can work in the playbook itself. We just have to give our credentials. The credentials also are in an encrypted format, so we are much more secure.

The solution is stable. 

Technical support is helpful. 

What needs improvement?

What we have seen is if the workflow gets halted or if we want to halt a workflow, it cannot be resumed. We have to trigger the entire plan from step one. That is a bit annoying. If something is wrong, we can't just resume stuff. We'd like it to be possible to pause things without having to start from square one. 

Reporting could be better. We are getting reports, yet not in the way we want. Whatever fails, for example, we want all those errors, the logs, in an attachment, which can be sent easily over an email just by the click of a button. Right now, we cannot send over an email. We have to pull everything, and we have to download it.

For how long have I used the solution?

We've been using the solution for the past two years.

What do I think about the stability of the solution?

The stability is great. I'd rate it eight out of ten. It's not breaking very often, and the playbook makes things easy for us. 

What do I think about the scalability of the solution?

I'd give the level of scalability seven out of ten. There is still room for improvement. We'd like to have more use cases and automation.

How are customer service and support?

Technical support has been good. I work on technical parts of the product and bring in use cases, et cetera. If there are any problems, my colleagues check with the vendor and so far, we have had good support from them. We haven't had many issues. 

Which solution did I use previously and why did I switch?

We were using IBM BigFix before this, and we used it for various purposes like patching on the Windows server. The same solution was also used for the automation of shutting down the system, upgrades, and many other things. Ultimately, we decommissioned it, and we moved ahead with the Splunk SOAR.

What about the implementation team?

The vendor was the one who deployed the solution. Later on, they just installed it on our site. We gave everything to the vendor, and the vendor supports everything since it is on the cloud. 

What was our ROI?

We have witnessed an ROI, and it is good. We've gotten good feedback from senior management. 

What's my experience with pricing, setup cost, and licensing?

I don't handle the pricing aspect of the product.

What other advice do I have?

We are both partners and customers of Splunk. 

If you are a company looking into SOAR and if you are a customer of Splunk, then you should definitely use it. And if your product is most probably looking for security or for some alerting purposes, it will help you to automate your many, many use cases. You can build many, many things with Splunk and on the SOAR side and you can automate your end-to-end process. Also, companies should know that a minimal language knowledge of Python is required.

I'd rate the solution eight out of ten overall. Even for people who are not too technical, it's a good product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Volodymyr-Savov - PeerSpot reviewer
Splunk BDM at Clicko
Real User
Feb 7, 2024
Is user-friendly, integrates well, and is stable
Pros and Cons
  • "Splunk SOAR's quick response to incidents is the most valuable part."
  • "The cost of Splunk SOAR has room for improvement."

What is our primary use case?

Splunk SOAR streamlines the handling of common customer scenarios that arise across diverse situations. Even when specific expertise within our team varies, Splunk SOAR empowers all users with pre-built playbooks, guiding them through the required actions in any circumstance.

How has it helped my organization?

Splunk SOAR's UI is user-friendly for managing workflows.

The integration of Splunk SOAR is good.

When we implemented Splunk SOAR we were able to reduce our team of five down to three.

What is most valuable?

Splunk SOAR's quick response to incidents is the most valuable part.

What needs improvement?

The cost of Splunk SOAR has room for improvement.

For how long have I used the solution?

I have been using Splunk SOAR for a couple of years.

What do I think about the stability of the solution?

Splunk SOAR is stable. We have not heard of any issues from our customers.

What do I think about the scalability of the solution?

Splunk SOAR is scalable.

What's my experience with pricing, setup cost, and licensing?

The cost is high and the licensing is on an annual basis.

What other advice do I have?

I would rate Splunk SOAR an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer2239854 - PeerSpot reviewer
Cyber Security Architect at a financial services firm with 201-500 employees
Real User
Sep 7, 2023
A stable solution that can be used for security, but its version upgrading requires expertise and time commitment
Pros and Cons
  • "The most valuable feature of Splunk SOAR is the automated playbooks, which saves analysts time."
  • "Splunk SOAR should improve its ease of upgrade, which is a pain point for us right now."

What is our primary use case?

We use Splunk SOAR mainly for security.

What is most valuable?

The most valuable feature of Splunk SOAR is the automated playbooks, which saves analysts time. The results that are returned provide additional context that we would have to look up manually in different tools. Splunk SOAR provides it in one pane of glass.

What needs improvement?

Splunk SOAR should improve its ease of upgrade, which is a pain point for us right now. Each upgrade to the version requires expertise and time commitment. Then, we usually have to troubleshoot it with support.

For how long have I used the solution?

I have been using Splunk SOAR for two years.

What do I think about the stability of the solution?

Except for the upgrade challenges, Splunk SOAR is stable when it's operational.

What do I think about the scalability of the solution?

Splunk SOAR is a scalable solution.

How are customer service and support?

Splunk SOAR's technical support has been responsive. We have to go through tiers to get to the correct person for support.

How would you rate customer service and support?

Positive

How was the initial setup?

Splunk SOAR's initial setup is complex.

What about the implementation team?

The solution's deployment requires Splunk's outsourced professional services, who take care of the complexity for you. The professional services were good, and they knew what needed to be done for the solution's implementation.

Two people were required for the solution's deployment. These two people were responsible for administration, the use cases we needed to develop, our integration with the platforms, and integration with Splunk Enterprise.

What was our ROI?

We've had some challenges justifying our return on investment because of the development work and the continual efforts to maintain the solution. We haven't seen the return on investment yet, but I'm hopeful it can get us there.

What's my experience with pricing, setup cost, and licensing?

Splunk SOAR is an expensive solution for an organization of our size. I don't like the solution's licensing model.

Which other solutions did I evaluate?

Before choosing Splunk SOAR, we evaluated other options. Splunk SOAR easily integrated with our Splunk solution, which was our main key. We are already a Splunk customer, which made the contracting easy.

What other advice do I have?

Our organization monitors multiple cloud environments. Monitoring multiple cloud environments using Splunk SOAR is fairly easy when the integrations work. Some apps within Splunk SOAR require you to configure them and ensure they maintain their connection and that they're updated. We've had several issues with third-party ones and those developed by Splunk.

It is important for your organization that Splunk SOAR has end-to-end visibility into your cloud-native environment. We're security-focused, and we want to be able to look at the logs that are in our native applications.

For the use cases we've implemented, Splunk SOAR has helped reduce our mean time to resolve. However, there's been a lot of time to develop that. Overall, I haven't seen that I've saved time yet, but I expect we will in the future. Splunk SOAR can save the analyst up to 30 minutes for a single malware analysis playbook.

Overall, I rate Splunk SOAR a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2398788 - PeerSpot reviewer
Manager Product Security and Operations at a computer software company with 10,001+ employees
Real User
May 21, 2024
Helps to save time and offers details into alerts
Pros and Cons
  • "The tool's most valuable feature is its searchability and ease of action on the logs. I can easily search within the logs and take action on them, and I can trace them back to my environment because the way the logs are written is very helpful for us."
  • "The tool's response is slower because it has to search through a huge dataset, which can be improved for latency."

What is our primary use case?

We use the solution to search the logs, check the threat indicators, threat tasks, etc. It helps us check any alerts that we get in the alert report. Based on that, we react to that particular alert.

What is most valuable?

The tool's most valuable feature is its searchability and ease of action on the logs. I can easily search within the logs and take action on them, and I can trace them back to my environment because the way the logs are written is very helpful for us.

Overall, if any incident or anything happens in terms of security, then Splunk SOAR is the tool we look at first.We have a nice dashboarding and alerting system when we see an alert. It gives us direct access to the specific alert, detailing what happened when it occurred and where it originated. It helps us to identify the affected site faster. 

Splunk SOAR helps us to save a lot of time. We have integrated it with some SIEM tools. 

What needs improvement?

The tool's response is slower because it has to search through a huge dataset, which can be improved for latency.

For how long have I used the solution?

I have been using the product for three years. 

What do I think about the stability of the solution?

The only issue I've noticed is the latency when accessing data for longer periods. Sometimes, fetching data from the API can take a lot of time. However, apart from that, everything else seems stable.

What do I think about the scalability of the solution?

The tool is scalable. We have scaled it to about thousands of assets. 

How are customer service and support?

I haven't had much direct interaction with customer service and technical support. Our central Splunk team manages those aspects for us. I have heard that the response time is good. 

What about the implementation team?

The tool's deployment is done in-house. 

What other advice do I have?

I rate the overall solution an eight to nine out of ten. It's helpful from both an operations and product security perspective. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Pulkit Thakur - PeerSpot reviewer
Data Engineering Sr Analyst at Accenture
Real User
Mar 26, 2023
Automates many of your threat-related activity and give you alerts based on the criteria
Pros and Cons
  • "The solution’s dashboard is really good and customizable. It also has a good UI."
  • "The application does not work properly and does not pass the log-based configuration. I feel that some kind of review should happen in the application. This review should validate things so that we can get the right information. Splunk does not tell us where the IP address is associated with."

What is our primary use case?

The solution provides information on user accounts. The solution has playbooks that check the user with server ID. It checks the domain name and IP address of the web page.

How has it helped my organization?

The solution has helped my company in many ways. It gives us information on the IP or server that is related to physical services. The tool also gives us alerts.

What is most valuable?

The solution’s dashboard is really good and customizable. It also has a good UI.

What needs improvement?

The application does not work properly and does not pass the log-based configuration. I feel that some kind of review should happen in the application. This review should validate things so that we can get the right information.

Splunk does not tell us where the IP address is associated with.

For how long have I used the solution?

I have been using Splunk SOAR for more than one year.

What do I think about the stability of the solution?

I would rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

I would rate the solution’s scalability a ten on ten. There are more than twenty users of the solution in our company. We plan to increase the usage.

How are customer service and support?

I would rate the solution’s support around seven to eight.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s setup is easy.

What was our ROI?

The solution gives us better ROI.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is costing at some points.

What other advice do I have?

I would rate the overall solution a nine out of ten. The tool automates many of your threat-related activity and gives you alerts based on our criteria. This solution is definitely useful. The product gives us the power to handle anything.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solution Architect at a tech vendor with 10,001+ employees
Real User
Mar 1, 2023
Versatile with good version control and excellent support
Pros and Cons
  • "My understanding is the initial setup isn't too hard."
  • "The pricing could be a bit more reasonable. It would be great if it were feasible for smaller organizations."

What is our primary use case?

This is a DevOps product.

We use the solution to monitor the activity of users and integrate Splunk UEBA, monitoring traffic, packages, external attacks, left movement, and lateral movements. We also use it maybe inside the person's C2 servers, and for exercise and SQL injections. Basically, we use the solution for any type of attack that can happen regarding the meter attack grid.

What is most valuable?

The solution is very versatile.

It's a multi-functioning solution.

My understanding is the initial setup isn't too hard. 

The version control is excellent. 

Technical support is extremely helpful and responsive. 

What needs improvement?

The pricing could be a bit more reasonable. It would be great if it were feasible for smaller organizations. 

For how long have I used the solution?

I've been using the solution for two years now as a part of the bigger Splunk Enterprise deployment.

What do I think about the stability of the solution?

The stability is great. It offers easy version control. There are no bugs and glitches. It doesn't crash or freeze. The team is doing great managing releases. 

What do I think about the scalability of the solution?

The scalability is very high. It is easy to expand as needed. 

I use it in a very large organization with well over one million users worldwide. 

How are customer service and support?

We have a premium and dedicated team for tech support as well as a dedicated account manager. Everything is dedicated to the deployment. I can't say I'm not satisfied. Their response is usually very fast - within 30 minutes - and we have good experience with them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

While I use other products as well, 90% of my day is on Splunk.

How was the initial setup?

While I didn't handle the implementation directly, I understand it's pretty easy.

What's my experience with pricing, setup cost, and licensing?

While the pricing is high, I don't care as long as the enterprise pays for it. For developers, it is free for 6 months and 500 GBs of ingestion per day.

From an enterprise standpoint, I'd rate the pricing ten out of ten as they are doing a great job and we are getting value for what we pay.

What other advice do I have?

I'm an end-user.

I'd advise new users to spend some time at the outset learning the commands. It will make it very easy to deal with.

I'd rate the solution ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Splunk SOAR Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Splunk SOAR Report and get advice and tips from experienced pros sharing their opinions.