ThousandEyes Reviews

We're in security and video, and Cisco is the main product we use as far as routers and switches. It's all high-end, we do a lot of government work. Right now, we have over 4,500 users, and we've been in business for close to 16 years. 85% of our clients are businesses. At the moment we have 300 users on the cloud, and maybe 30 or 40 cameras. We are resellers and I'm a systems integrator.

I think the analysis service that Cisco provides is extremely valuable. Our clients want to be able to grab the video and stream it to their phone, with alarm notifications.

Cisco is the standard for anyone wanting something good, the problem with it is the cost and that means that it's not accessible to many smaller companies. It really is a high-end product. 

The solution is quite stable, I've never had any problems with it but if there is an issue, then the IT personnel will take care of it. We have a couple of people taking care of maintenance. Usually IT takes care of the hardware and the software, and the administrator is the one that actually deals with the system management and operations.

The solution is quite scalable, we have around 5,000 users in total. 

I haven't dealt with technical support but I believe they would provide a good service. With any big company service is probably the most important thing.

The initial setup requires knowledge of the system security.

For now, billing is on an annual basis but it may change to a monthly fee. It's what we would prefer. Whichever way that goes depends on the equipment and service. 

There's generally a recommendation to go with Cisco, but most clients don't have the money for that and go for a lower end solution. 

I would rate this solution an eight out of 10. 

The solution's most valuable feature is network security.

The solution's network and reporting could be improved.

I have been using ThousandEyes for six months.

I rate the solution an eight out of ten for stability.

Our clients for the solution are enterprise businesses.

I rate the solution’s scalability an eight out of ten.

The solution’s technical support is good.

Positive

The solution's initial setup is very easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight to nine out of ten.

We deployed the solution to a large number of sites one by one. It took us a couple of months to deploy the tool in the data center and several sites. Each single device deployment is not that complicated and does not take long.

The solution has positively impacted our organization by getting all the logs. We deployed ThousandEyes only to collect data. The solution has largely impacted our monitoring system, and we can quickly get all the logs if any site is down. The solution provides good and easy network monitoring. I would recommend the solution to other users.

Overall, I rate ThousandEyes an eight out of ten.

The solution provides me with diverse links from ISPs.

Application visibility is a feature I found to be the most valuable one in the solution.

I would like the solution to integrate with other Cisco platforms. Presently, it lacks the ability to integrate with other Cisco products.

I have been using ThousandEyes for five years. Also, I am using the solution's latest version.

The stability of the solution is good. Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution an eight out of ten. The solution should be able to integrate with other platforms to scale up. Around 10,000 people in my company are working on the solution. It's not extensively used in my organization. Also, there are no plans to increase the number of users using the solution.

I have never contacted the technical support team since I have never faced issues with the solution.

Previously, I have used other products. It is my company that decided to choose ThousandEyes.

The solution's initial setup process was straightforward. It took us only a week to deploy the solution in our company. The deployment and maintenance are done probably once a month. I don't get involved in the product deployment since primary engineers are responsible for the deployment part.

I implemented the solution by myself.

In terms of ROI, the solution is worth the money.

In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive. Also, there are no additional costs apart from the standard license and fees for the solution.

I would tell those planning to use the solution that they first need to use it in a lab before purchasing it. I rate the overall solution a seven out of ten.

ThousandEyes is basically for network monitoring.

The most valuable features are integration and ease of use. Majorly with the integration because we use most of the Cisco products too. 

There is room for improvement in terms of customization and user-friendliness. 

I have been using ThousandEyes for a few months.

I would rate the stability a seven out of ten.

I would rate the scalability an eight out of ten. 

Our company has around 20 end users using this solution.

There is room for improvement in the response time.

Neutral

I would rate my experience with the initial setup a seven out of ten when one being difficult and ten being easy. 

Overall, I would rate the solution an eight out of ten. I would definitely recommend using ThousandEyes.

ThousandEyes gives companies better visibility. So it shows you the effective notes on the network layer and the application's performance for anyone inside or outside the data center. It provides deep visibility on the network, legal support, and user requests.

In addition, it shows you averages around the world, so if there's a breach or problem on the public cloud around the world, ThousandEyes notifies you of this problem and if you're affected.

The best feature is the Internet and the WAN because ThousandEyes lets you see the network layers and every hop on the network. So, it's not only a browser or sensitive request that shows you the problem. It allows a deep dive into the problem.

They only offer synthetic requests, so they should create an agent for users that can track your request. For example, if I'm playing a game or listening to a song on Spotify, ThousandEyes cannot follow my requests and show me the problem. If they can do this, it will make them the best product in the market.

We have been using this solution for one year. It is deployed on the public cloud, and agents deploy on the public cloud, data centers, and end-users computers.

It is a stable product and provides all the features they promise. I haven't seen any mark that affects user-to-user.

It is a scalable solution. Each team member can get a user to connect UI and browse the data.

I rate the support a ten out of ten. We've contacted the technical support team for integration purposes, and they answered on time and resolved our problems.

Positive

We chose ThousandEyes because of the internet and WAN ability. The Cisco FSO, Full-Stack Observability, is also good. ThousandEyes covers the end-user monitoring site, AppDynamics covers the APM side, and Intersight covers the whole infrastructure and the cloud.

The initial setup was very easy, and the deployment was fast and took about ten minutes.

There is a return on investment.

The costs depend on the agency deployed and how many requests are made over the agents. The price is in the middle. It is not cheap and not expensive.

I rate this solution an eight out of ten because of its ability to show the network list, and each top is the best that I've seen. Regarding advice, you should set up your agents carefully to cover all of your infrastructure and enterprise. The agent's installation and data centers being monitored are important. In addition, do not activate all of your agents at the same time. The price depends on the usage, and if you consume a license, you enable them simultaneously. Try to learn and get the data and analyze it.

In a future release, monitoring and user behaviour should be included. It would be great if ThousandEyes could monitor real user data and provide different packages for large, midsize, and small companies.

We primarily used the solution mainly to monitor the network latency and network quality between different sites including company and internet sites. It helped us to see the connection quality.

The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad.

We didn't use the solution for that long, so it's hard to remember what we didn't like about the solution.

It would be nice if the solution covered other areas like server monitoring.

The solution is stable.

We never tested the scalability, so I can't speak to it.

During the trial, we didn't need to contact technical support.

I've previously used PRTG and Zabbix, among others. They are a little bit different because this solution is really focused on network quality.

The initial setup is quite simple. It has a good interface which makes everything easy to grasp. It only took two people to deploy the solution.

I handled the implementation myself.

We used the public cloud deployment model.

I'd recommend the solution and advise others to check to see if it fits with their environment even if they're using some other monitoring solution.

I'd rate the solution eight out of ten.

We use ThousandEyes to have visibility of our entire business core with approximately 70 clients.

The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use.

ThousandEyes could improve the dashboards by adding more features.

I have been using ThousandEyes for approximately six months.

ThousandEyes is highly stable.

The scalability of ThousandEyes is very good. When you purchase more units it scales well. If you want more environments, units, or locations, you will only need to purchase them.

We have approximately 11 system engineers using the solution. They are CCAAs, Cisco, and CCMP engineers.

The support from ThousandEyes has been the best I have had. They give good support.

The initial setup of ThousandEyes is straightforward. This was beneficial in a complex environment.

I would recommend this solution to others.

I rate ThousandEyes an eight out of ten.

We use the solution on a daily basis. 

The support on offer is very good.

It's pretty comprehensive for what I need.

The solution is very scalable. 

The installation process is not hard at all. 

I don't really have any recommendations for improvements at the moment.

I would like the product to offer more agility.

I've likely used the solution for about six months at this point. It's been less than a year. It hasn't been that long yet.

In the time I have used the product, I have noticed that it's quite scalable. If a company needs to expand it, it shouldn't be an issue. 

We have eight people in our organization that work directly with the product.

We've only had good experiences with support. They are helpful and responsive. We're quite happy with the level of attention we get when we have issues. 

We found the installation process to be very simple and straightforward. It's not complex. It's not difficult. A company shouldn't have any issues deploying the product.

We are a Cisco partner and reseller.

We are using the latest version of the solution, however, I can't speak to the version number we are on.

In general, I would d recommend the solution to other users and organizations. I've had a positive experience so far. 

I would rate the solution at an eight out of ten overall.