ThousandEyes Reviews

We use ThousandEyes to have visibility of our entire business core with approximately 70 clients.

The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use.

ThousandEyes could improve the dashboards by adding more features.

I have been using ThousandEyes for approximately six months.

ThousandEyes is highly stable.

The scalability of ThousandEyes is very good. When you purchase more units it scales well. If you want more environments, units, or locations, you will only need to purchase them.

We have approximately 11 system engineers using the solution. They are CCAAs, Cisco, and CCMP engineers.

The support from ThousandEyes has been the best I have had. They give good support.

The initial setup of ThousandEyes is straightforward. This was beneficial in a complex environment.

I would recommend this solution to others.

I rate ThousandEyes an eight out of ten.

We use the solution on a daily basis. 

The support on offer is very good.

It's pretty comprehensive for what I need.

The solution is very scalable. 

The installation process is not hard at all. 

I don't really have any recommendations for improvements at the moment.

I would like the product to offer more agility.

I've likely used the solution for about six months at this point. It's been less than a year. It hasn't been that long yet.

In the time I have used the product, I have noticed that it's quite scalable. If a company needs to expand it, it shouldn't be an issue. 

We have eight people in our organization that work directly with the product.

We've only had good experiences with support. They are helpful and responsive. We're quite happy with the level of attention we get when we have issues. 

We found the installation process to be very simple and straightforward. It's not complex. It's not difficult. A company shouldn't have any issues deploying the product.

We are a Cisco partner and reseller.

We are using the latest version of the solution, however, I can't speak to the version number we are on.

In general, I would d recommend the solution to other users and organizations. I've had a positive experience so far. 

I would rate the solution at an eight out of ten overall. 

The typical use case for this solution is for authentication devices in the network. It's for authentication in cable networks and WiFi networks and is used as well as enterprise WiFi for branch offices. The main use case, therefore, is basically for LAN and corporate WIFI.

The authentication overall - including to the VPN and LAN - is excellent. Authentication to devices with less duplication is great.

The guest portal is hard to use. Clients have faced many difficulties, especially around various mobile devices in order to get LAN authentication. They need to improve this area. Right now, the user experience isn't the best.

The guest portal customization also isn't ideal. It's quite difficult to achieve. In some cases, you need to point to another external portal completely in order to provide more functionality.

The solution is multi-connective and it's pretty good. If you compare Cisco to HP, Cisco is better, however, it's expensive to implement it and operate it. I need to consolidate and configure our Cisco systems and configure out LAN to DNA. However, the DNA has poor authentification and automation when configured with the solution. There needs to be better integration in the next version or better features that can patch the two together effectively. Otherwise, right now, if it stays as it is, it's not great.

In a future release, it would be nice to see more automation with integration in DNA and the product. This would make for an easier administration.

We've had the solution for three years at this point.

The stability is nice. It's good. We have small bugs occasionally, however, this is normal in software solutions. The complications of the solution come when checking the initially projected metrics of compatibility. We have a virtual suite, virtual controller, and virtual supplicant. If this works well in the initial process, we don't have any problems in the final installation. 

The solution is very scalable. We have two models and we've separated functions now in many servers. Admin solution monitors everything in order to receive logs. In many cases, it's a load balancer situation. If you want, you can, by using a load balancer, try to provide scalability. It's mostly scalable. It's very good.

We have multi-use cases and use the solution for both big and medium-sized companies.

Technical support is very good and Cisco does a really good job of helping vendors. We're quite satisfied with the level of service they provide.

I don't handle the implementation or deployment. I only project and provide a logical projection for the client's needs, including how many servers, how many licenses, how many features, etc. will be needed. However, I don't deliver the projects.

That said, the installation as far as I understand it, is complex. 

It's complex in the sense of personalizing it. The implementation itself doesn't need to be complex, however, it takes a few hours of work. The actualizing of the VMware and hardware servers can be pretty expensive.

Usually, deployment requires 18 hours per server to install and actualize. However, if you need to personalize it, the rule is to authenticate and to provide tags, too. Due to the segmentation, you need to plan for a six to 13-day deployment period.

We're a reseller. I sell products. I don't use the solution myself. I sell cloud products, security and network products, firewalls, data centers, and collaboration tools. We have many partners including Cisco, Fortinet, VMware, etc. 

In terms of this product, we sell different versions of the solution and not just the latest.

We typically deal with on-premises deployment for this product and the cloud has many security issues in Brazil. For big clients, it's typically on-premises.

Overall, I would rate the solution nine out of ten.

We primarily used the solution mainly to monitor the network latency and network quality between different sites including company and internet sites. It helped us to see the connection quality.

The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad.

We didn't use the solution for that long, so it's hard to remember what we didn't like about the solution.

It would be nice if the solution covered other areas like server monitoring.

The solution is stable.

We never tested the scalability, so I can't speak to it.

During the trial, we didn't need to contact technical support.

I've previously used PRTG and Zabbix, among others. They are a little bit different because this solution is really focused on network quality.

The initial setup is quite simple. It has a good interface which makes everything easy to grasp. It only took two people to deploy the solution.

I handled the implementation myself.

We used the public cloud deployment model.

I'd recommend the solution and advise others to check to see if it fits with their environment even if they're using some other monitoring solution.

I'd rate the solution eight out of ten.

ThousandEyes is primarily adopted for professional services and managed services within the company. This involves obtaining the solution, adapting it to professional and managed services, and applying comprehensive monitoring capabilities such as monitoring the enterprise network, implementing observability for end users, monitoring the ISP network, and tracking all network paths from the customer brand to the data center.

The solution is adapted to professional and managed services with this monitoring applied, and then sold to customers.

The best feature ThousandEyes offers is end-to-end digital experience monitoring, along with the ability to track the ISP network, which accelerates troubleshooting and identifies where issues are occurring within the network.

ThousandEyes allows me to track exactly where issues are happening—whether at the user end, in the internal LAN, in the ISP, or at the end application. This illustrates how ThousandEyes helps and benefits operations.

With ThousandEyes, I have been able to show customers the exact point where they are facing issues. The post-sales team has been able to perform assessments and provide deep visibility into the customer network, identifying where the issue was and resolving customer network performance problems.

The post-sales team, implementation team, and support and maintenance team have shared cases where ThousandEyes tracked and identified wireless performance issues, which enabled the expansion and increase of offerings to sell more to the customer. After wireless performance analysis with ThousandEyes, it was possible to identify issues in the wireless network, on user devices, and in the infrastructure itself.

Currently, I do not have improvements to apply to ThousandEyes, but having more clarity on how to sell the solution from ThousandEyes partners' perspective could help.

I have used ThousandEyes for the past four years.

ThousandEyes is stable.

ThousandEyes is a very scalable solution where I can add more enterprise agents, cloud agents, or end user agents without any problems.

The support is good, with different levels depending on the criticality of the issue. It is very good because if there is a high urgency need, I can directly contact ThousandEyes support and receive assistance.

Positive

Currently, I deploy ThousandEyes for end customers, depending on the customer case.

Regarding pricing, this can be quite difficult because it depends on the region. For instance, in Latin America, particularly Brazil, the cost can be high, leading customers to only want to use ThousandEyes for a short time frame. Customers might only commit for one to three months to identify issues and then opt not to renew or acquire more licenses.

What stands out most for me is the comprehensive capabilities of ThousandEyes—its features cover everything from end user monitoring and experience to application performance.

ThousandEyes covers everything from end user monitoring and experience to the application itself. It provides the possibility to check for issues on the internet and visibility into routing inside the network. The solution allows me to identify any issues from the end user to the application.

ThousandEyes addresses ISP degradation, SaaS degradation, and business application degradation. I am a partner and reseller of ThousandEyes.

The advice I would give to those looking into using ThousandEyes is about the possibilities it offers to the operations teams. ThousandEyes is an extremely powerful solution that makes operations able to detect issues effectively. My review rating for ThousandEyes is ten.