ThousandEyes is primarily adopted for professional services and managed services within the company. This involves obtaining the solution, adapting it to professional and managed services, and applying comprehensive monitoring capabilities such as monitoring the enterprise network, implementing observability for end users, monitoring the ISP network, and tracking all network paths from the customer brand to the data center.
The solution is adapted to professional and managed services with this monitoring applied, and then sold to customers.
The best feature ThousandEyes offers is end-to-end digital experience monitoring, along with the ability to track the ISP network, which accelerates troubleshooting and identifies where issues are occurring within the network.
ThousandEyes allows me to track exactly where issues are happening—whether at the user end, in the internal LAN, in the ISP, or at the end application. This illustrates how ThousandEyes helps and benefits operations.
With ThousandEyes, I have been able to show customers the exact point where they are facing issues. The post-sales team has been able to perform assessments and provide deep visibility into the customer network, identifying where the issue was and resolving customer network performance problems.
The post-sales team, implementation team, and support and maintenance team have shared cases where ThousandEyes tracked and identified wireless performance issues, which enabled the expansion and increase of offerings to sell more to the customer. After wireless performance analysis with ThousandEyes, it was possible to identify issues in the wireless network, on user devices, and in the infrastructure itself.
Currently, I do not have improvements to apply to ThousandEyes, but having more clarity on how to sell the solution from ThousandEyes partners' perspective could help.
I have used ThousandEyes for the past four years.
ThousandEyes is a very scalable solution where I can add more enterprise agents, cloud agents, or end user agents without any problems.
The support is good, with different levels depending on the criticality of the issue. It is very good because if there is a high urgency need, I can directly contact ThousandEyes support and receive assistance.
Currently, I deploy ThousandEyes for end customers, depending on the customer case.
Regarding pricing, this can be quite difficult because it depends on the region. For instance, in Latin America, particularly Brazil, the cost can be high, leading customers to only want to use ThousandEyes for a short time frame. Customers might only commit for one to three months to identify issues and then opt not to renew or acquire more licenses.
What stands out most for me is the comprehensive capabilities of ThousandEyes—its features cover everything from end user monitoring and experience to application performance.
ThousandEyes covers everything from end user monitoring and experience to the application itself. It provides the possibility to check for issues on the internet and visibility into routing inside the network. The solution allows me to identify any issues from the end user to the application.
ThousandEyes addresses ISP degradation, SaaS degradation, and business application degradation. I am a partner and reseller of ThousandEyes.
The advice I would give to those looking into using ThousandEyes is about the possibilities it offers to the operations teams. ThousandEyes is an extremely powerful solution that makes operations able to detect issues effectively. My review rating for ThousandEyes is ten.
