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Group Head at VNMC
Real User
Good security and reasonably priced, but the signal strength from the access points should be improved
Pros and Cons
  • "The most valuable feature is the level of security on the Wi-Fi network."
  • "The strength of the signal from the access points could be improved."

What is our primary use case?

This is part of our wireless network infrastructure. One of the things that we use our network for is video conferencing.

What is most valuable?

The most valuable feature is the level of security on the Wi-Fi network.

What needs improvement?

The strength of the signal from the access points could be improved.

For how long have I used the solution?

I have been using Ubiquiti WLAN for fourteen years.

Buyer's Guide
Ubiquiti WLAN
March 2025
Learn what your peers think about Ubiquiti WLAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
846,617 professionals have used our research since 2012.

What do I think about the stability of the solution?

I have not had any trouble with stability.

What do I think about the scalability of the solution?

We have thirty people in our office and they have different devices such as laptops and smartphones. There are normally around 100 connections at a time.

How are customer service and support?

I have been in contact with online support from the community and it is quite good.

Which solution did I use previously and why did I switch?

I have also used Aruba and Cisco Meraki wireless but the cost is higher with those solutions.

How was the initial setup?

The initial setup is a little bit complex.

What's my experience with pricing, setup cost, and licensing?

This solution is reasonably priced.

What other advice do I have?

This is a good product and I have already recommended it to two of my colleagues.

Overall,  I am satisfied with the product but it would be great if the signal strength was a little bit higher.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CAD Engineer at Pro av
Reseller
Top 5
A reliable, stable, and robust solution that can provide Wi-Fi and internet access to TVs and wireless devices
Pros and Cons
  • "Ubiquiti WLAN is a reliable, stable, and robust solution."
  • "Ubiquiti WLAN is not a cheap solution."

What is our primary use case?

We use Ubiquiti WLAN mostly for Wi-Fi and internet access to TVs and wireless devices like iPads and phones.

What is most valuable?

Ubiquiti WLAN is a reliable, stable, and robust solution.

What needs improvement?

Ubiquiti WLAN is not a cheap solution.

For how long have I used the solution?

I have been working with Ubiquiti WLAN for about six years.

What do I think about the stability of the solution?

I rate Ubiquiti WLAN ten out of ten for stability.

What do I think about the scalability of the solution?

Ubiquiti WLAN is a very scalable solution. Around 50 customers are using Ubiquiti WLAN.

How was the initial setup?

Ubiquiti WLAN's initial setup is straightforward. You won't have an issue if you know how to use the web-based controller. I haven't had any issues with the solution's setup. When I first started using it, it was like a different language, but once you learn it, it's easy.

What about the implementation team?

Ubiquiti WLAN's deployment does not take long.

To deploy Ubiquiti WLAN, you have to first open the controller on your laptop. If everything's wired up and shows up on the controller, you adopt it, add the passwords, and name the access points.

What other advice do I have?

I would recommend Ubiquiti WLAN to other users.

Overall, I rate Ubiquiti WLAN ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Ubiquiti WLAN
March 2025
Learn what your peers think about Ubiquiti WLAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
846,617 professionals have used our research since 2012.
Owner at Platinum I.C.T.
Real User
Offers free management with good documentation and an easy initial setup
Pros and Cons
  • "All of the interfacing is very good."
  • "Largely we're happy with the product, however, the firmware deployments could maybe be managed a little bit differently."

What is our primary use case?

I primarily use the solution with all of my clients.

What is most valuable?

The solution has a pretty simple approach to WLAN.

You can manage it for free. It's just a one-off purchase.

It offers a very good hotspot manager where you can manage vouchers, credit, et cetera, right from Windows. It makes it very easy.

Everyone wants to buy a Cisco or Aruba or one of the other products, due to the fact that they have all these nice features. However, at the end of the day, they never use them. Most of the clients never use the features that they're paying a lot more money for, whereas with Ubiquiti I certainly wouldn't say that is the case.

All of the interfacing is very good.

The solution offers very nice documentation.

The initial setup is quite easy.

What needs improvement?

Room for improvement could likely happen in small areas. Largely we're happy with the product, however, the firmware deployments could maybe be managed a little bit differently. 

I would like it if there was a better way of integrating the hotspot manager into payment gateways. When you run a desk metric, it would be nice to have integration into payment gateways so people can buy bandwidth themselves, on your wireless network.

For how long have I used the solution?

I've only been working with the solution for about a year or so. It's been a short amount of time.

What do I think about the stability of the solution?

The solution is very stable. We haven't had issues with bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The companies we work for range from small to large. Some are game lodges. Others are bigger organizations.

How are customer service and technical support?

I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one issue and their technical support in my opinion was very good. They came back to us quickly. They didn't take a week or whatever to respond. I would say their expertise and their willingness to help and assist is definitely there. We're satisfied with the level of support they provide.

Which solution did I use previously and why did I switch?

I've worked with Aruba in the past. I've worked on some projects lately where you go to some clients that have Aruba installed. I just find that the interfaces, and the set-up, and the manageability of the network is pretty complex with Aruba. The license cost - to actually maintain it, is fairly exorbitant. I don't see the benefit of Aruba compared to Ubiquiti. 

How was the initial setup?

The initial setup is not complex. It's very easy. There are obviously little places you can play with and learn about, for example, certain little benefits and features that you can enable or disable. However, if you want to get the WiFi network going on Ubiquiti, you just follow the wizard, and everything will just happen. You don't have to get too fancy.

What about the implementation team?

We are installers. We can install the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is fairly reasonable. There are other solutions, such as Aruba, that cost much more, and I don't see any extra features and benefits that a client gets for the cost difference.

What other advice do I have?

We are resellers and installers.

My advice to other companies considering this product would be to get a consultant in order to do a proper site survey. Planning is super-important, no matter what device or product you ultimately choose. At the end of the day, if you don't plan properly then you can't expect the deployment to be rolled out properly. You need to do proper feasibility on-site. You need to make sure that the areas that you want to be covered will be covered properly. 

This product is pretty easy to get set up and get going. For that reason, I'd rate it at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Managing Member at Pender & Associates
Real User
Good Management portal, easy to install, and scalable
Pros and Cons
  • "The solution is very easy to install."
  • "The product needs to improve the user interface in the migration from old to new versions."

What is our primary use case?

Currently, I'm mainly using it for residential and small business purposes.

What is most valuable?

It's got good performance, and I like that I can manage it remotely.

The solution is stable.

The scalability is great.

The solution is very easy to install.

The system can be configured to optimise the network security.

What needs improvement?

The new user interface could be improved - some of the features in the old UI are missing in the new UI.

For how long have I used the solution?

I've been using the solution for over four years.

What do I think about the stability of the solution?

The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The solution can scale well. If a company needs to expand it, it can do so.

I'm an MSP, so I've deployed Unifi networks in many sites.

How was the initial setup?

The initial setup is straightforward and simple. It's not overly complex or difficult.

The process can take different amounts of time, depending on the setup. Right now, I've got it installed on a number of different sites.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. There are no licenses required to use the solution. That's one of the benefits of using the product.

What other advice do I have?

I'm a customer and an end-user.

I'm using a couple of different access points. The AC-LR, UAP Lite, In-Wall units and also the mesh APs, I use all lines of the access points.

I'd rate the solution at a nine out of ten.

I'd recommend the solution to other users and organizations.

Disclosure: My company has a business relationship with this vendor other than being a customer: Please contact me at support AT penders DOT co DOT za
PeerSpot user
reviewer1792857 - PeerSpot reviewer
General Manager at a tech services company with 1-10 employees
Real User
Reliable with good capabilities and the option to expand as necessary
Pros and Cons
  • "The solution works well and in the short time I have used it, I've enjoyed its capabilities."
  • "The statistics you can get on it are a bit limited from what I have seen so far."

What is our primary use case?

The solution is primarily used for internet access.

What is most valuable?

The solution is stable.

So far, it's my understanding that the product scales to our needs.

The solution works well and in the short time I have used it, I've enjoyed its capabilities.

What needs improvement?

I'm just looking around, as I take over the position in the company. I haven't evaluated the different solutions in detail. I need more time to see if there are items I do not like.

The statistics you can get on it are a bit limited from what I have seen so far.

For how long have I used the solution?

I'm new to the company, so I don't know when they installed the solution. I've been using the product for just one month.

What do I think about the stability of the solution?

The product has been stable so far. I haven't had issues with bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

I haven't seen any issues with scaling, although the solution is still new to me and I haven't tried to scale it personally.

How are customer service and support?

I've never contacted technical support. I can't speak to how helpful or responsive they would be.

How was the initial setup?

As I have just started working with the organization, I was not around for the initial setup. I'm not aware of any details about the process and can't say if it was an easy or difficult deployment. 

What other advice do I have?

I'm an end-user. My company does not have a business relationship with Ubiquiti.

I don't have details on the versions or the models the company is using.

I'd rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Real User
If price is the most important factor than this may be the right solution. The product is slightly unstable.

What is most valuable?

As a turnkey solution.

How has it helped my organization?

Best for SoHo businesses.

What needs improvement?

Managability and customization

For how long have I used the solution?

1 year

What was my experience with deployment of the solution?

It was difficult to get diagnostic info as there is no "console" or serial communications.

What do I think about the stability of the solution?

The product is slightly unstable.

What do I think about the scalability of the solution?

I suspect it does not scale to large deployment or very dense environments, but to be fair I have not done more than 5 at a location.

How are customer service and technical support?

The technical support is poor. Just a chat window. No actual person to talk with.

Which solution did I use previously and why did I switch?

I implement many different vendors' equipment as I work for an integrator.

What about the implementation team?

I am the integrator.

What's my experience with pricing, setup cost, and licensing?

If price is the most important factor than this may be the right solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wireless Technician at a tech services company with 51-200 employees
Real User
Light on resources and works well in hybrid environments
Pros and Cons
  • "Ubiquiti WLAN's most valuable features are that it works well in a hybrid environment and isn't heavy on resources."
  • "Ubiquiti WLAN only supports 2.4GHz Wi-Fi radio and would be improved by including support for 5GHz."

How has it helped my organization?

Ubiquiti WLAN has allowed us to deploy Wi-Fi as a vast service to allow the customer to get a feel for our internet and then come and purchase the service. We have also deployed Wi-Fi to over fifty government institutions and provided it as a CSR, which improves the lives of students.

What is most valuable?

Ubiquiti WLAN's most valuable features are that it works well in a hybrid environment and isn't heavy on resources.

What needs improvement?

Ubiquiti WLAN only supports 2.4GHz Wi-Fi radio and would be improved by including support for 5GHz.

For how long have I used the solution?

I've been using Ubiquiti WLAN for four years.

What do I think about the stability of the solution?

Ubiquiti WLAN is very stable.

What do I think about the scalability of the solution?

Ubiquiti WLAN is very scalable, especially if you don't have many requirements or are deploying it on a flat network.

How was the initial setup?

The initial setup is straightforward, and deployment takes around five days.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti WLAN is less expensive than Ruckus, but its price could be improved to make it more affordable and accessible.

What other advice do I have?

I recommend Ubiquiti WLAN for small to medium businesses. I would give Ubiquiti WLAN a rating of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Communication Solutions Manager at IT Solutions NV
Reseller
A cheap and easy solution for small businesses, but it lacks management and troubleshooting features
Pros and Cons
  • "Ubiquiti provides good connectivity for the end-user, so I think it's stable."
  • "Ubiquiti lacks troubleshooting tools. For example, there aren't tools that your clients can use to gather input on the AP itself. There's no visibility in the application layer or reporting. It doesn't have a lot of management features."

What is our primary use case?

Ubiquiti is mostly used in small businesses where Wi-Fi is not critical. 

What needs improvement?

Ubiquiti lacks troubleshooting tools. For example, there aren't tools that your clients can use to gather input on the AP itself. There's no visibility in the application layer or reporting. It doesn't have a lot of management features.

What do I think about the stability of the solution?

Ubiquiti provides good connectivity for the end-user, so I think it's stable.

What do I think about the scalability of the solution?

Scalability can be an issue. It depends where you want to have the controller. 

How are customer service and support?

There's no good support.

How was the initial setup?

For this particular project, I can say Ubiquiti was easy enough to set up. If you're on the same subnet layer, it is easy. The number of people needed for deployment and maintenance depends on the wireless network size. Usually, it's about one to two.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti has a good price compared to the other ones.

What other advice do I have?

I rate Ubiquiti WLAN six out of 10. If you want a cheap, easy solution with no reporting and easy management, go with Ubiquiti.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Ubiquiti WLAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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Buyer's Guide
Download our free Ubiquiti WLAN Report and get advice and tips from experienced pros sharing their opinions.