My primary use case is for conducting virtual meetings. Sometimes I use it for trainings as well.
Senior Network Administrator at a financial services firm with 1,001-5,000 employees
Easy to use and performs well
Pros and Cons
- "Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it."
- "Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people."
What is our primary use case?
What is most valuable?
Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it.
What needs improvement?
Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people.
For how long have I used the solution?
I have been using Zoom for around two years.
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What do I think about the stability of the solution?
Zoom is stable.
What do I think about the scalability of the solution?
There are over 1,000 people using Zoom in my organization.
How are customer service and support?
I have never needed to contact technical support, but I believe their support is good.
Which solution did I use previously and why did I switch?
I haven't previously used another virtual meeting solution.
How was the initial setup?
The installation is very simple. You can do it yourself.
What about the implementation team?
I implemented this solution myself.
What's my experience with pricing, setup cost, and licensing?
My organization has a yearly license for Zoom.
What other advice do I have?
I rate Zoom a nine out of ten. I would definitely recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Sr.Manager at a energy/utilities company with 10,001+ employees
There are no restrictions on the number of users, and it's very fast compared to other solutions
Pros and Cons
- "There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others."
- "I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."
What is our primary use case?
I'm using Zoom for virtual meetings.
How has it helped my organization?
I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms.
What is most valuable?
There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others.
For how long have I used the solution?
I've been using Zoom for maybe a year or two.
What do I think about the stability of the solution?
Zoom is very fast and reliable.
Which solution did I use previously and why did I switch?
We are using Webex sometimes to talk to our clients. We are using Webex.0
How was the initial setup?
Zoom is very easy to install. It only takes about five minutes.
What other advice do I have?
I rate Zoom eight out 10. I would definitely recommend it
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Zoom
March 2025

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,253 professionals have used our research since 2012.
Cloud & Virtualization Solutions Manager at a comms service provider with 10,001+ employees
Good network utilization, easy to use, and easy to set up
Pros and Cons
- "It is very easy to use. The utilization of the network is very good."
- "If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better."
What is our primary use case?
I am using it for virtual meetings. I have its latest version.
What is most valuable?
It is very easy to use. The utilization of the network is very good.
What needs improvement?
I have had some performance issues in GPU lately.
If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the stability of the solution?
It is stable, but lately, I have had some performance issues in GPU.
What do I think about the scalability of the solution?
It is scalable.
How was the initial setup?
It is very easy. It is a very small application.
What about the implementation team?
I did it myself.
What other advice do I have?
I would recommend Zoom depending on the circumstances of the customers, such as their current subscription and so on. For example, if you have a Microsoft subscription, then why not use Teams?
I would rate Zoom an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
staff at ARIZONA HUMANITIES
Easy to use, but takes end-users time to become comfortable with it
Pros and Cons
- "The most valuable feature of this solution is its ease of use."
- "It takes time to acclimate end users to the product."
What is our primary use case?
Our primary uses for this solution are committee meetings and webinars.
How has it helped my organization?
It did not make a difference one way or the other. Users cared more about audio than they did the video connection.
What is most valuable?
The most valuable feature of this solution is its ease of use.
What needs improvement?
It takes time to acclimate end users to the product. It cannot replace direct, face-to-face human interaction.
For how long have I used the solution?
Two years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
First Vice President/ Private Banking Manager at Eastwest Bank
Straightforward setup, stable, but could be more user-friendly
Pros and Cons
- "Zoom is a stable solution."
- "Zoom could improve by being more user-friendly."
What is our primary use case?
I am using Zoom for online courses because my professor uses it. I watch my classes on Zoom.
I both the Zoom application and I use web-based version.
What needs improvement?
Zoom could improve by being more user-friendly.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom is a stable solution.
How are customer service and support?
I have not used the technical support from Zoom.
How was the initial setup?
The initial setup of Zoom is simple, it is similar to any other application.
What about the implementation team?
I did the implementation of Zoom myself.
What other advice do I have?
I rate Zoom a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a computer software company with 11-50 employees
Video access is a great feature that improves communication
Pros and Cons
- "The product has video access which is a great feature."
- "Troubleshooting can be complicated."
What is our primary use case?
I've been using this solution for meetings, both within the company and externally with our customers.
What is most valuable?
I like that Zoom provides video access, which I believe provides for better communication and a more relaxed situation. I know some people don't like it, but I do. I'm not a power user but it suits my requirements and does what I need.
What needs improvement?
Troubleshooting on Zoom can be complicated. You can get a message: "I can't find your camera." It worked yesterday but it doesn't work today. The problem is that the camera is not available in Windows. It requires Windows troubleshooting skills. Zoom uses what Windows offers and Windows fails to offer the camera. The same holds for audio. If you switch to a different headphone in the middle of a meeting, Zoom can't find it because it's a Windows problem. It usually requires canceling the call, fixing the problem and calling again.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is quite scalable, I can invite up to 50 people onto a call and I can invite 100 people if I have that kind of license.
How was the initial setup?
I find the initial setup a little awkward.
What's my experience with pricing, setup cost, and licensing?
Licensing costs depend on the number of people per call and the length of calls. There is a standard license for 50 participants that we use. Above that number, you need a special license.
What other advice do I have?
I find Zoom easier to use and easier to troubleshoot than Microsoft Teams so I would recommend it.
I rate Zoom eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Backend Infrastructure Manager at a pharma/biotech company with 1,001-5,000 employees
Easy to install, simple to use, and straightforward to access
Pros and Cons
- "The installation process is very simple."
- "I can't speak to any aspect that needs improvement."
What is our primary use case?
I use the solution for digital calls. I keep in touch with family and friends using it.
What is most valuable?
It's very simple to use.
The video conferencing is great and very easy to access.
It's helpful for sharing information and communication.
The installation process is very simple.
The stability is very good.
What needs improvement?
I can't speak to any aspect that needs improvement.
For how long have I used the solution?
I've used the solution for about half a year at this point. It's been around six months.
What do I think about the stability of the solution?
The stability is great. There are no bugs or glitches. It doesn't crash or freeze.
How are customer service and support?
I've never directly dealt with technical support from Zoom. I wouldn't be able to rate their services.
Which solution did I use previously and why did I switch?
I've also used Skype.
While I typically use Zoom to cover my personal needs, my previous employer used Microsoft Teams and I'm pretty familiar with that solution as well.
How was the initial setup?
The initial setup was straightforward and simple. I would rate the process at a five out of five for the level of the simplicity involved.
The process itself is relatively quick.
What about the implementation team?
I was able to handle the implementation myself. It's not difficult. I did not need outside assistance.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the exact costs of the solution. It's not an aspect I dealt with.
What other advice do I have?
We have web-based access to the service.
I'm not sure which version of the solution I'm currently using.
I would recommend the product to others.
I'd rate the solution overall at an eight out of ten. It does what I need it to do.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineering Manager, R&D at a healthcare company with 10,001+ employees
Easy to set up and use with excellent performance
Pros and Cons
- "It was easy to use for screen sharing or sharing applications."
- "I can't speak of any shortcomings. It worked fine."
What is our primary use case?
We used the solution mainly for virtual meetings.
What is most valuable?
Although sometimes the latency of the network is high, it was performing well, even when using the video features.
It was easy to use for screen sharing or sharing applications.
It was also easy to use on the phone. It was straightforward.
The solution is stable.
It's easy to set up.
What needs improvement?
I can't speak of any shortcomings. It worked fine.
For how long have I used the solution?
During the COVID crisis, we started using Zoom, which means we started using it about a year ago.
What do I think about the stability of the solution?
The product was stable. There were no bugs or glitches. It didn't crash or freeze. The performance was very high.
What do I think about the scalability of the solution?
We didn't experience that much from a scalability point of view. Most of the meetings were team meetings where the number of people connecting was not that high. I cannot verify its ability to scale. We have, however, used it with 20 people at once easily and never ran into issues.
Which solution did I use previously and why did I switch?
We have previously used Skype at the company as well. We do not use it anymore. We also use Microsoft Teams alongside Zoom. However, the company has established Teams as the standard product now.
How was the initial setup?
The initial setup is very straightforward and simple.
What's my experience with pricing, setup cost, and licensing?
I had my license and the company also had a license. I'm not sure how affordable it is for a company, however, they do make it very affordable for individual users.
What other advice do I have?
I'm just a customer and an end-users.
I would rate the solution at a nine out of ten. I was pretty happy with its capabilities. I'd say that it's easy to use on any device and very simple in general. Therefore, I'd easily recommend it to others to try.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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