Zoom Reviews

We use it for all these virtual meetings – mainly official, predominantly official. Maybe at times, it could be for personal reasons also, but more than 95% of the time, I use it for work purposes only.

We are a team located across various locations. Not in the same geographic location. We are distributed.

And it's not possible to physically travel and meet people.

Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult.

The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people  and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills.

So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it.

So it's like a simulation of a real brainstorming session I'd have in a physical space.

There are many valuable features. Security is one – you can lock Zoom meetings when you find that all the participants have joined so that there are no intruders. 

You can put anyone in a waiting room to make sure you know who is trying to join, and then you can let them in. There's a breakout room feature, which is fantastic. 

And, the common features like sharing content and stuff like that. Overall, it is a very user-friendly product.

The video quality of the free version might not be as good as the enterprise edition, but that's fair since it's free. It would be nice if Zoom improved that. But, I'm not expecting the best quality video when I'm using it for free.

I currently use it. I use the latest version. 

I've never experienced any instability. It's always been stable for me. Unless there's an issue with my own internet connectivity, Zoom runs smoothly.

The video quality is good since it depends on your internet connection. If you have a decent connection, there are no problems with video quality.

I would rate the scalability a ten out of ten. 

That's one more thing I wanted to highlight – Zoom is extremely scalable. Performance never dips.

I've attended Zoom meetings with more than 200 people all across the globe, and there's no issue. The performance remains great.

Everybody in my company uses it. Zoom is the primary medium of communication for virtual meetings in our organization. Microsoft Teams is also available, but it's not popular. Zoom is the standard unless someone specifically requests Teams for compatibility with a client.

I have also used Microsoft Teams. Even in my company, nobody uses it unless we specifically need to for compatibility with a customer.

Zoom is better than Microsoft Teams in terms of user experience and ease of use.

We switched to Zoom for two reasons:

• First, the user experience in Zoom is the best among all the virtual meeting platforms I've used. 
• Second, it's the standard in our organization. For official purposes, it's the preferred method, and even for personal calls, I choose Zoom.

I would rate my experience with the initial setup a ten out of ten, with one being difficult and ten being easy. 

There's basically no setup. If you want to install the app, you can. If you don't want to install it, you can just start using it right from your browser.

It can be on-premises or cloud-based. And the third option is that you don't install it at all – we can start accessing it from the browser. So you have complete flexibility. It's not really restricted to a particular deployment option.

So it's a matter of minutes to either deploy or start working within the browser. It's really quick and easy.

If you want to install it, it can take a few minutes. If you choose not to install, you can start using it right from your browser immediately.

For personal use, I use the free version of Zoom, so I haven't paid anything.

I've used Zoom for official purposes within my organization and for chatting with friends using the free version. 

I've used other virtual platforms like Webex, Teams, and Skype, and Zoom definitely stands out. So, I found the things that were lacking in other products present in Zoom.

I would recommend it for the following reasons: 

1. If you're looking for a scalable solution, go for Zoom. It offers the same level of performance regardless of the number of participants. I've personally experienced it with up to around 300 participants. 
2. Zoom is extremely user-friendly and easy to pick up. 
3. Plus, you have complete flexibility – use it in your browser, install the desktop app, or use the mobile app.

Overall, I would rate the solution a nine out of ten. 

Hybrid Cloud

I've been using the solution for different vendor meetings and training.

The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good. Normally, I use the solution for remote meetings.

The solution’s stability could be improved.

I have been using Zoom for four to five years.

I rate the solution a nine out of ten for stability.

Over 100 users are using the solution in our organization.

I rate the solution’s scalability a nine out of ten.

I have previously used Microsoft Teams and Skype for Business.

The solution’s initial setup is straightforward.

We implemented the solution through an in-house team in two minutes. When you click on the Zoom meeting link, you are redirected to the site, where you can automatically download it. We're using Zoom as a third-party tool, and it's not our main communication tool.

Zoom is easy to use, easy to deploy, and easy to organize meetings and webinars.

I am not paying any licensing costs for the solution.

The solution's security features are effective in protecting our meetings. I would recommend the solution to other users because it is stable, reliable, and easy to use. The solution's user interface is user-friendly and intuitive.

Overall, I rate the solution a nine out of ten.

I have used Zoom for teaching at one of the universities, delivering lectures with breakout sessions, team meetings, and various other meetings with both small and large groups.

I like that Zoom can handle breakouts. The new AI features that take notes and give me action items are useful. The blurred background ability is handy to ensure privacy. Zoom has become a straightforward solution and is valuable for various meeting types.

Sometimes when I set up a meeting, the security codes are not always consistent, especially when integrating Zoom with scheduling tools like Calendly. It would be helpful if this process were simpler. There are moments when I'm placed in a waiting room unexpectedly.

I have experience with Zoom since around 2018, prior to the COVID pandemic.

On a scale of one to ten, I would rate the stability at eight. It's generally good, but I can occasionally get an unstable connection message. It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.

Zoom is scalable and can handle both small and large meetings.

I have never reached out directly to their support but have used online resources and community support for troubleshooting.

Neutral

Previously, I used Google Meet but Zoom has become more commonplace. It seems easier for people to use Zoom without question.

The initial setup of Zoom is straightforward though it's been a long time since I did it.

Overall, I would rate Zoom an eight out of ten. It's good and fulfills the necessary requirements. I can't think of any additional needs for it at the moment.

Other

Zoom has better connectivity and the failure ratio is less compared to Webex and GoToWebinar. The base infrastructure is robust. The latency is very good. That is why the tool is pricey. The vendor provides hosting and poll features. Zoom is a complete product. It has a good security layer. Every platform has its own security layer to ensure that the data and broadcast are restricted and relayed to only the registered participants. Anyone can easily handle the solution. It is easy to learn.

The solution is pricier than its competitors.

We have been using Zoom for internal and client calls.

Since we work with clients, we have around 100 to 200 users.

We contacted the support team for some activation with Brevo. We wanted to integrate the Brevo platform with events or webinars. The support structure is good. The team replies within a short duration and tries to answer our queries.

We extensively depend on GoToWebinar and Webex. Zoom is a little costlier than GoToWebinar and Webex. Zoom and Webex have very good security layers. RingCentral has a very good suite including in-house messaging and IP phone call features that enable users to get a private number for their organization.

It would be better if people started with Webex. If we need to do more than 10 to 15 webinars a month, we can choose Zoom. If we have fewer events and one or two webinars in a month, we can choose GoToWebinar or other tools like RingCentral. Zoom is better for the internal purposes of a company. Webex or other platforms are better suited for external clients. Overall, I rate the product a nine out of ten.

My main use case for Zoom is customer calls and internal calls. When I speak to my customers, who are in different countries or the same country, we all jump on Zoom calls.

Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore.

I don't have any metrics, but everything that we were able to do because we are talking to our customers—that's our main job—having the tool of being able to communicate with them on a bi-weekly or monthly basis changes things.

The best features Zoom offers include beautification mode for when you look tired and want to look a little bit better, the blurring mode for the background, the ability to share your screen, and the option to choose a gallery view or a different view.

Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not. Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.

When I move from computer to computer, setting it up again is kind of annoying, but I can't say that it takes too long.

I think it's a good tool that gets the job done, but I believe there are a few different things that could be improved.

I have been using Zoom for three years.

In my experience, Zoom is pretty stable.

Zoom's scalability is good since everyone can use it and share a link with their customers. I think it's pretty scalable for the whole company.

I have never needed to use customer support, so I don't have anything to say about that.

Positive

I did not evaluate other options before choosing Zoom. We're using a few solutions, but I think Zoom is the best one.

I am not responsible for that, and I cannot share metrics regarding a return on investment with Zoom.

I also use Google Meet sometimes and Teams by Microsoft. I think Zoom is the better option.

I don't want to add anything else about the features.

I don't want to add more about the needed improvements.

I do not have any additional thoughts about Zoom before we wrap up.

On a scale of one to ten, I would rate Zoom an eight.

There is a large energy company that only uses Zoom. When I have meetings with them, they are always called via Zoom. I wouldn't initiate it; I need to have a Zoom account. I don't use many features besides setting up a meeting.

When I had meetings, I used to take notes or record them, but then someone still had to transcribe everything. Now, I'm fascinated by OtterPilot. It automatically transcribes meetings, summarizes them, and identifies action items. I've been recommending it to everyone I know. It is a tool that you can use during Zoom or Teams calls. It takes real-time notes and then sends a summary and action items to everyone via email. It's been really helpful for about three or four years now.

The most valuable feature for me is the integration with platforms. They're all moving towards providing transcripts, but I want a summary of the key points discussed and the action items, so everyone can quickly understand and follow up on them.

The tool integrates with Microsoft Outlook, but the integration with Teams is better than with Zoom. It's functional but could be tighter. 

While Zoom calls are great for talking and chatting, they often lack follow-up on action items and collaboration. Most of the time, it's just talking and listening without much progress. There's a missing piece in these tools. About 90 percent of those calls could be replaced by other tools that focus more on the deliverables that make a real impact rather than just being another wasted meeting. It doesn't improve collaboration. 

Screen sharing and chat functionality are helpful for productivity, but they could be improved. Finding the screen-sharing button can be tricky, and the process isn't always easy. 

I have been using the product for five years. 

I am not impressed with the tool's support. It was a bit chaotic how things were organized. It felt like there was a lack of coordination, even regarding my account or tasks. Eventually, things got done, but it took a while. The organization seemed disjointed, with people unsure of their roles and relying on others to solve problems.

Neutral

Teams is great because it works well with Microsoft. Webex feels old and outdated compared to newer tools like Slack. It's like it's stuck in the past and doesn't have much of a future. Teams is robust and rock solid because of Microsoft. It's extremely well integrated with everything, and you feel secure using it.

Webex's user interface is not up to par, and it lacks the modern features you find in tools like Slack. While they may add a few functions here and there, Webex doesn't seem to have much of a future compared to Teams or other more advanced tools.

If I were to rank them, Webex would be at the bottom. I'm not impressed with Google Meet either. Then it's Zoom, followed by Huddle and Teams. Teams is at the top because it's robust and integrates well with many things. Huddle is catching up fast and is close behind Teams, in my opinion.

I rate the overall product a six out of ten. 

I use the tool daily as a project manager. I conduct scrum calls for my team, which are spread across multiple locations and geographies. I host daily conferences, planning meetings, and other necessary work-related discussions via Zoom. Additionally, we hold review meetings with the product managers. These sessions involve video conferences with the product managers as well.

Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient. 

The screen sharing and whiteboarding features are particularly valuable. We utilize whiteboarding when someone needs to explain something remotely. It allows for the quick creation of visual aids and animated views. Additionally, the seamless recording feature is highly beneficial.

The tool's security features are good. There is no overlapping of any other calls with this call. Many security features are enabled, like for the call you are hosting. If it coincides with some other meeting, Zoom allows us to prevent other persons from joining this meeting and then deal with it. So there are specific options for that, which is quite helpful. Sometimes, we run over time, and we may not have the time to onboard new participants. The tool automatically pushes them into a separate meeting group. They understand that we are busy on a separate call and are not disturbed by the current meeting.

I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously.

I have been working with the product for two and a half years. 

I rate the solution's stability a nine out of ten. 

I would rate Zoom as a nine point five out of ten regarding scalability. It's highly scalable and seamless, with minimal hiccups compared to other platforms like Teams, where there might be some integration lag. Currently, more than 10,000 users are using Zoom in our company. As of now, we don't have plans to increase usage further,

I haven't had the opportunity to contact Zoom's tech support because everything has been running smoothly. Our organization has a separate team that handles Zoom requests, and they interact with it's proprietary support team on our behalf. So far, I haven't encountered any issues requiring me to contact them.

Apart from Zoom and Microsoft Teams, Google Meet is another option we considered in our company. However, we ultimately chose Zoom because it was already adopted by our organization, and it integrates well with Outlook and Slack, which we heavily rely on for communication.

I rate the solution's deployment a ten out of ten. Microsoft Teams is more difficult to install than Zoom. Zoom's mobile setup is also easy. Deployment takes five to ten minutes to complete. 

The tool's pricing is reasonable. I think we get discounts as an organization. 

Due to its whiteboard features, I recommend Zoom for remote working. I rate it a nine out of ten. 

We use the solution for our daily meetings.

Some of our people work from home, and some work from the office. The tool supports our hybrid work environment. It works well. We meet using Zoom. It is useful for collaboration within the team. The performance is perfect. The video quality is good compared to other products. The sound quality is also good. We do not face any problems. The screen-sharing capabilities are very good.

We want to use the tool for webinars, but the license is very expensive. The price must be improved.

I have been using the solution for two years.

The stability is perfect. I rate the stability a nine out of ten. The placement of some of the options on the screen can be improved.

I rate the tool’s scalability a nine out of ten. We have approximately 100 users, including managers, engineers, and developers. We use it regularly.

The setup is straightforward. The solution can be installed in a minute. We just have one file for installation. We can install it easily.

The solution helps us conduct remote meetings quickly.

We pay a yearly licensing fee.

I will recommend the product to others. The tool is very useful for daily meetings. It is a very good product. Overall, I rate the product a nine out of ten.