ThoughtSpot Reviews

Organizations experience value from ThoughtSpot through time savings, enhanced business sales, less manual reporting labor, and strategic decision-making support. Although ROI is challenging to quantify, many observe positive results and ease of use for new cases. Time-saving benefits are emphasized, yet some note limited revenue impact due to user numbers. Compared to tools like Power BI, ThoughtSpot may be pricier, prompting funding efforts for broader implementation where time savings and insight discovery are evident.

ThoughtSpot's pricing is competitive and flexible, often considered more than Power BI but less than Tableau. Enterprise users appreciate different licensing models, such as being billed by data usage rather than user count, offering flexibility for enterprise needs. While some find costs high, others view them as reasonable for a powerful BI tool. The pricing negotiation process allows for achieving a satisfactory agreement, particularly appealing to enterprise buyers.

• "I give the pricing a six out of ten."

ThoughtSpot is primarily used for internal operations, self-service analytics, and customer-facing analytics. Organizations leverage it for operational reporting, business intelligence, data exploration, and creating interactive dashboards. Users can perform ad-hoc analyses, gain insights from unfamiliar data sets, and create their own reports. Its search functionality, natural language processing, and integration capabilities make it ideal for environments where data-driven decision-making is crucial, supporting diverse business activities such as marketing, sales, and expense management.

ThoughtSpot's customer service is generally responsive and helpful, with ratings mostly between six and eight out of ten. While some users find the technical support proactive and knowledgeable, others encounter delays and less robust resources. The team provides quick responses, yet sometimes falls short on helpfulness. Users appreciate having dedicated contacts and ticket submission options, though feature requests can be lengthy. Some experience issues with insufficient and untimely assistance, impacting satisfaction.

Initial setup for ThoughtSpot is generally straightforward, often supported by customer service teams. Some found data integration a challenge, while others described setup as easy with minimal learning. Businesses, from small to large, manage deployment with small teams. Setup involves data compatibility and maintenance roles. Users sometimes face complexity with features like TML. Others noted ThoughtSpot's compatibility with databases and the simplicity of cloud or on-premise setups.

ThoughtSpot is considered highly scalable with automatic scaling capabilities through partnerships like Snowflake. Many organizations successfully support hundreds or thousands of users without significant issues. Complexity in roles and security management is a challenge for larger user bases. Users highlight flexibility and opportunities for future enhancements. Some note that while scalable, governance may become complicated with extensive use. ThoughtSpot's scalability is influenced by contract terms and is rated favorably compared to other tools.

ThoughtSpot is generally perceived as stable. Users report minimal outages or issues, highlighting reliable performance, smooth upgrades, and speedy data access. Some challenges exist, such as those with indexing delays, resizing difficulties, and feature workarounds causing performance hits. ThoughtSpot excels with large datasets, outperforming tools like Power BI. Users occasionally encounter problems if connected databases have issues, but feedback is largely positive, with a stability rating often reaching nine out of ten.