| Product | Market Share (%) |
|---|---|
| Cisco Unified Communications | 12.8% |
| 3CX Live Chat | 9.6% |
| Kamailio SIP Server | 9.6% |
| Other | 68.0% |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| 3CX Live Chat | 4.4 | 9.6% | 91% | 55 interviewsAdd to research |
| Fortinet FortiVoice | 5.0 | 8.3% | 100% | 2 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 29 |
| Large Enterprise | 55 |
| Author info | Rating | Review Summary |
|---|---|---|
| Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees | 3.5 | Cisco Unified Communications acts as a bridge in contact centers, enhancing communication through various channels. It supports third-party integrations and offers redundancy, providing stability compared to competitors, though minor server update issues occasionally occur. I've also considered Avaya and Genesys alternatives. |
| Head of Sales & Solution Sales - MEA at a tech vendor with 10,001+ employees | 4.0 | No summary available |
| Senior Network Engineer at a outsourcing company with 51-200 employees | 4.0 | No summary available |
| Customer Success Manager with 51-200 employees | 5.0 | No summary available |
| Senior Collaboration Engineer at Cochran, Inc. | 5.0 | No summary available |
| Sr. Voice Engineer at a retailer with 501-1,000 employees | No summary available | |
| Head of Data Center at a tech company with 51-200 employees | No summary available | |
| Infrastructure Expert at a tech company with 51-200 employees | 4.0 | No summary available |
