Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is typically used by mobile workers and remote employees who work outside the central office and need access to centralized company resources.

My primary focus is on the VDI part of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), which provides a desktop-like environment with applications delivered to users. This environment replicates the experience of their personal laptop or desktop and is exclusive to each user. The most interesting aspect is that users have everything they need in that desktop regardless of their location. They simply connect to a portal and have access to all their work-related resources.

I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol.

HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall.

I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

The pricing of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) since the company was taken over by the investment firm is not favorable because prices have been raised. It is disappointing to see one of the best technology providers on the market increase prices significantly. This makes it challenging to remain with them, and it becomes necessary to explore alternatives to achieve the same performance with less expense. The price increases over quite some time are not acceptable because when balancing costs against features, the overall value is not good.

I have been working with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) for more than fifteen years.

I evaluate Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) as a very stable solution and very sturdy in how it operates. It is not vulnerable in terms of issues or security. The fact that it is scalable makes it easy to adapt to new business directions and adopt other software. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) usually acquires or develops new tools to help users, administrators, and other stakeholders keep up with technology and market needs. This has been my experience after fifteen to sixteen years of using the solution. Hopefully, the investment firm that acquired the company will maintain this quality of work.

Regarding the scalability of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), I have not reached a limit on what can be accomplished with their solution based on my experience. The platform can scale to very large numbers. As long as a good development plan is in place, scalability issues will not occur. The important factor is having a solid plan and analysis before going live or implementing a scale-up.

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) has made good acquisitions. Approximately eight years ago, they acquired Unidesk's AppLayer technology, which is quite beneficial for building VDI images. The image can be built like LEGO blocks and assembled in many different ways. If you want a Ferrari configuration one day and a Bentley configuration the next day, you can assemble it with the same pieces through an analogy of how images can be built.

I would rate the technical support from Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) a seven overall because the quality depends on where support is received. If support comes from India, it is worse, rated at three. If support comes from Ireland, it can be good, rated at nine or ten. India is a worse support center for issues with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). The best support I have received is from Ireland, Dublin.

Positive

Before choosing Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), I evaluated only Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and VMware Horizon. I am aware that other competitors exist, but they are primarily for niche players and small environments rather than large corporate scale deployments.

My experience with the initial setup and deployment of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) was straightforward because I have been working with this technology for a long time and it is quite familiar. The primary focus is now on understanding the business case to emulate the solution according to business needs. This involves understanding the organizational politics and business requirements to make a good implementation. Since Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is a flexible solution, many adjustments can be made after the initial deployment. Problems typically arise when the business case and company needs are not well understood or when there is unclear communication about what the organization wants to achieve with the solution.

Before using Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), I worked with Horizon from VMware, which was a good VDI tool. However, their protocol did not work as smoothly as Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)'s HDX and ICA protocols. VMware has grown considerably in recent years, but Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) still maintains the advantage.

I have worked as a consultant and integrator for Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and am now a customer of the solution, so I have experience in all positions.

I use Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)'s analytics tools to manage my digital workspace environment. These tools allow me to monitor loads within the infrastructure and foresee when to provision new nodes or new capacities to ensure a smooth user experience. The analytics tools are also useful for troubleshooting sessions with problems, whether related to software or other issues. I can analyze trends of machine loads within the infrastructure to develop a better understanding of how to grow or improve performance.

With the pandemic, the density of machines on nodes within the Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) infrastructure could potentially be improved with new features. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is a mature technology with VDI and Application delivery, which is useful when operating on-premises data centers rather than hosted solutions in Azure or Amazon. It is a very effective platform that fulfills the needs of corporations. Potential future development could include improved machine density because demand for this technology continues to grow, and accommodating more machines on the same blades or servers in data centers would be beneficial. Additionally, the development of new provisioning tools alongside the existing options would be valuable. Overall, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is a mature infrastructure solution that provides considerable flexibility for corporate environments.

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is a good solution for VDI. Competitors on the market include Horizon from VMware and Microsoft's offerings in Azure with their cloud platform. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) was first to market and remains the best in my view, even though licensing prices have increased. The protocols are still the best on the market for this technology. The overall review rating for Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is nine.

I have been recommending Citrix App Layering integrated with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) to all my customers since 2015. It has proven to be a much better product, working effectively across different sectors from universities to the public and private sectors.

Citrix App Layering is highly recommended due to its ability to flawlessly handle 100% of the apps it packages, compared to App-V, which struggled with 20% to 30% of apps. The solution offers ease of use with some learning curve and ensures stability.

The solution's stability is remarkable, as it doesn't require the server to be constantly operational to maintain app function.

The scalability of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is impressive, supporting over 100 apps and a user base of 20,000 within our organization. It's a very scalable solution suitable for large enterprises.

There is no room for improvement on App-V because many companies are moving away from it. Creating App-V applications is not an easy task and could take from hours to weeks without success.

Moreover, integration work is necessary each time for compatibility with other apps, creating a challenging process.

The solution has been in use since 2015.

My impressions on the stability of Citrix App Layering are positive. Despite requiring a separate Unix/Linux-based server for app creation, it's a stable platform.

The server's unavailability doesn't stop existing apps from functioning, highlighting its non-critical nature for app execution.

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is very scalable. It supports over 100 apps and 20,000 users in our organization, demonstrating impressive scalability.

The support team from Citrix is good. We haven't encountered many issues, but Citrix support is better than Microsoft support. Overall, support has been pretty good.

Positive

The initial setup for App-V is straightforward, requiring only a sequencing machine to create and sequence apps. There's no need for big server setups.

Citrix App Layering also demands some knowledge and learning curve; however, it's an easier product to work with once mastered.

I recommend Citrix App Layering with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). After 18 years in consulting for 70 different companies, I have found it to be a much better product than App-V.

In the last few years, I have been recommending it to all my customers. I rate this solution 10 out of 10.

Positive

We use Citrix Workspace to virtualize applications and desktops.

One of the best features of Citrix Workspace is that we can access it from any device anywhere. The solution is very user-friendly.

The solution's cost has almost doubled this year, and it could be made cheaper. On some occasions, if the screen resolution is not set correctly, you cannot see the Citrix environment correctly. Sometimes, if the aspect ratio is set to 150%, the Citrix environment doesn't pick up on that. The screen looks zoomed in on the Citrix environment, and sometimes it's difficult to navigate.

However, once you know the problem and correctly set the resolution on your PC, you can navigate Citrix correctly.

I have been using Citrix Workspace for six years.

We haven't had any issues with the solution's stability.

I rate the solution's stability a nine out of ten.

I rate the solution’s scalability ten out of ten.

I have previously worked with Microsoft VDI. I have found Citrix to be better than Microsoft because it is more user-friendly.

Since I am a technician, the solution's initial setup is relatively easy for me. The deployment takes around three to four hours.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup ten out of ten.

We spent nearly 1,50,000 Euros for 250 licenses.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a nine or ten out of ten.

We use Citrix Workspace on Citrix Cloud. We have all of our servers on the AWS public cloud. There are a number of tools that we can implement that would save us costs. However, we've stuck to Citrix for convenience. If the prices keep increasing, we will have to consider other solutions.

Users need to understand the tool's limitations correctly and what they require from a usability perspective. They should also understand the configuration of security policies. In some cases, people are unable to download or upload files onto their PCs, which is necessary for them to do their work. Users should understand the limitations of the product or the configuration options.

Overall, I rate the solution a seven out of ten.

We are Citrix administrators, responsible for configuring everything for the users in our company. We manage Citrix Workforce, addressing any issues or errors that arise along with all configurations and fixes.

In terms of Citrix Workforce features, the most valuable for managing our remote workforce is security, especially AppProtect. Users cannot simply copy and paste data to their local devices. This prevents data breaches, as data can't be copied to OneDrive or Google Drive. Screenshots from local PCs are also blocked, though data can still be manually copied using a phone.

The control over device accessibility is very useful and secure. Citrix Workforce includes MFA and McAfee, which makes it easier to identify who is accessing the VDI. Without MFA, we wouldn't know if the person accessing is authorized, especially from remote locations like Chicago.

Managing Citrix Workforce is also easier due to its user-friendly interface, which is straightforward and intuitive. This has significantly enhanced productivity in our industry.

Citrix Workforce is good, but it needs improvement in diagnosing network issues. When errors occur, it is difficult to determine if they're due to network issues, Workspace issues, or environment issues. The error messages are too vague, just stating "connection error" without specifying if it's an IP address issue, connectivity problem, or something else related to the network. This lack of detail makes troubleshooting difficult. We often have to reinstall everything in Workspace, without knowing the root cause. Even after engaging with Citrix and sending logs, the feedback is often unsatisfactory, not meeting my expectations. This trial-and-error approach isn't effective problem-solving. While these issues aren't everyday occurrences, when they do happen, they can be catastrophic for our operations team.

I have been working with Citrix Workspace for the past three years since 2020.

For stability, I also rate it an eight out of ten because sometimes issues resolve on their own without us the cause and reason.

There are some uncomfortable cases due to diagnostic issues where we don't know the root cause of problems. We have around two thousand concurrent users, mainly focused on specific functions like procurement and contact centers. We don't plan to increase usage significantly since it's meant for focused areas, not the entire company. 

I would rate the scalability of Citrix Workforce an eight out of ten.

The support has been great.

Positive

Setting up Citrix Workforce is very straightforward, usually taking two to three hours for deployment due to the number of servers we manage.

If deployment includes upgrading features from the server side, it is straightforward but requires some downtime. Typically, it takes two to three hours because we have many servers to ensure the deployment is successful. This time frame is reasonable, as it's not realistic to expect a deployment to take only one minute.

As for the cost, it is neither cheap nor expensive. Personally, I find it quite expensive, especially if you want to add more features. The security features we use include App Protect and Endpoint Protection. 

My advice for those considering Citrix Workforce is that if you want to access your applications in a very secure environment and control everything, this is the perfect solution. Overall, I rate Citrix Workforce nine out of ten.

Main functions as a call center and also evaluates our Tender evaluations. We utilize a Virtual Desktop Infrastructure (VDI) to enhance security. Currently, we have another solution in place.

The security layer is very high because I cannot copy-paste outside of the VDI. Screenshots are not possible, as everything will appear black. Within the VDI, users are focused on their specific tasks. 

It is a lightweight application that incorporates multi-factor authentication. It allows contact centers to work from home, using the VDI for application access while ensuring the person accessing the machine is the one doing the work. The security layer is robust, preventing copy-pasting outside the VDI or screenshotting.

The dashboard should be more user-friendly as the tabs are not organized clearly. The integration processes behind the scenes require improvement. Companies should be advised on capacity planning before using VDI. Citrix needs to provide comprehensive advisory to DaaS customers before they use the tool.

I think I have used it for the past two years, approximately.

To plan for Citrix, it is essential to plan correctly for my company. It is quite difficult to determine whether issues arise due to the network or the VDI.

I would rate scalability as either five or six out of ten. It is hard to troubleshoot from the VDI perspective. I am unable to ascertain if the issues are due to the network or the VDI environment.

I think speaking support has improved lately after the merger with another company. The support mechanism has changed and it is much better.

Neutral

The switch was due to technology transformation. They purchased a new suite for Tender evaluation that is web-based now, instead of VDI.

For the service side, it is difficult to set up because you need to understand everything. For the endpoint, it is very easy. Just click, click, click, and it is done.

The investment is not cheap. It is very high, however, the return on investment is good for the service.

VDI is expensive. Both the subscription and equipment are costly.

I am not sure if right now other companies are looking into it, especially regarding security aspects, such as Microsoft with Windows 365, Azure with Desktops, and others like Huawei in China or JetPE.

It is the best solution for virtual Desktops in the market. If they can increase the security level, they will continue to be pioneers. The security, data leakage protection, and the support mechanism have all improved. Continuous improvement is still necessary. 

Overall, I would rate the product nine out of ten.

We were used to working on different proposals and implementations from Citrix through the GSI partnership.

It integrates various tools and features into a single platform. It offers enhanced user experience, productivity tools, VDI, and virtualized applications. This unified platform provides a single pane of glass, allowing management and control.

Remote work has been enhanced. Citrix Workspace and Virtual Desktops offer various features, including persistent and non-persistent environments, allowing different user personas to access their work environment efficiently. These solutions enhance the user experience, especially for remote work, which significantly improved during the COVID-19 pandemic. Additionally, Citrix has integrated many enhancements into its products. Applications can be provisioned through published or streamed apps via Citrix Virtual Desktops. 

Recently, Citrix has undergone significant changes, primarily due to its acquisition. This acquisition impacted Citrix's value because of increased licensing costs under the new model. As a result, many customers are now considering alternatives to Citrix. This shift has created numerous opportunities for migration from Citrix or VMware to Microsoft and other platforms.

I have been using Citrix Workspace as a partner for two years.

We recommend Citrix Workspace primarily to BFSI customers, followed by financial institutions, media and entertainment organizations, and oil and gas corporations. Virtualized infrastructure is already in place for most of the verticals we work with.

Our company has Level 1, Level 2, and Level 3 support teams, which can provide the necessary support for Citrix Workspace.

Citrix had its licensing model, which also worked with Microsoft user licenses. This collaboration between Microsoft and Citrix created a consortium that handled the licensing. However, Citrix has changed its licensing model due to a recent merger. Comparing the earlier Citrix days to the current situation post-merger, there is a significant difference in Citrix's licensing prices. 

Citrix Workspace is a suite of solutions. With a single pane of glass, administrators can monitor the Citrix environment to identify and resolve any issues or bottlenecks. This setup enhances user experience through Citrix Analytics dashboards, which provide insights into the Zen desktop environment. These dashboards allow you to pinpoint real-time issues that may affect users or applications. Citrix Workspace functions as a unified solution, though you can also opt for Citrix Workspace apps and desktops separately. By choosing Citrix Workspace, you benefit from administration, management, and user experience.

Citrix Workspace can be recommended for remote work requirements. However, given the current market conditions and the various options available, it is important to consider cost-effectiveness and suitability. There are also some cheaper options.

If they can make it comparative, then it's a perfect solution.

We usually recommend Microsoft AVD solutions based on customer suitability. Everything is there with AVD because of the combination of Azure, the robust security, and everything borrowed from Microsoft. When integrated with Microsoft, Citrix Workspace complements Microsoft's zero-trust security model by enhancing authentication and authorization processes. Historically, Microsoft and Citrix have collaborated to provide comprehensive solutions to customers, combining their strengths to deliver robust security and efficient management.

We recommend Microsoft AVD. The majority of our customers also use Citrix. There are some VMware Horizon View customers, but their numbers are currently very low due to recent acquisitions. As a result of these acquisitions, many customers are considering moving away from VMware.

I rate the solution an eight out of ten.

I use it for VDI; it's a virtual desktop community.

It's a full SSL solution, so no additional VPN or security features can be added. The solution itself provides SSL connectivity. It's a good solution.

It would be great if they included VPN features and improved connectivity.

I have been using it for four years now.

It is stable once configured.

It is a scalable solution. There are around a thousand end users. 

It is regularly used. We plan to expand its usage in the future.

We have vendor support. Because it's a new solution for us, we wanted support directly from the vendor until we build internal capacity.

The tech support is fast, knowledgeable, and customer-friendly.

The initial setup's complexity depends on your expertise. It should be done by an expert. For our team, we have an expert who handles installation and deployment.

So, it was straightforward for us.

It integrates smoothly with our existing infrastructure without needing additional resources. It's straightforward.

We have seven experts who manage everything from the Citrix side. It depends on the client's interests and requirements.

It is good in ROI aspect for our case.

Overall, I would rate it a nine out of ten. I would recommend it if anyone with VDI connectivity use case wants to use it.

If a client wants remote connectivity and resource sharing, I recommend Citrix. VMware Horizon is another option with similar features. It depends on the requirements.

I use it to deliver applications and desktops over the Internet and secure data.

The main benefits include:

• enhanced security,
• return on investment since we're only delivering applications,
• flexible work hours for remote employees, and
• ensuring data and applications are always accessible and
• availability of the systems.

The challenge is that people don't want to take their data or applications from the data center. When I need to deliver an application or data securely to a laptop connected to the Internet, or to someone working from home who may not be able to have the application installed due to GDPR or compliance issues, or because the laptop or desktop lacks the power to run those applications or process that data, in this situation, Citrix DaaS allows for secure delivery over the Internet without exposing it to the rest of the world, keeping it within the data center.

To integrate Citrix DaaS with other infrastructure components, such as Active Directory, which is an integral part, and other applications like SaaS or the printing system, these need to be locally installed or packaged and delivered to our Citrix infrastructure. 

The integration depends on various factors:

• type of applications, 
• connectivity, and 
• actual business use case driving that integration. 

So, it's quite subjective, but it largely depends on these factors.

There are many features that I like, but the stability over the Internet is exceptional. Even if there's bandwidth fluctuation or network jitter, it performs well, offering a seamless experience to end-users without noticeable disruptions.

From the productivity perspective, the seamless end-user experience is key for productivity and user experience. This is managed through the HDX technology, which ensures a smooth and efficient workflow.

The experience with HDX technology has been amazing, especially for organizations dealing with videos, AutoCAD, and 3D image rendering. 

Unlike competitors like VMware or AVD, Citrix DaaS handles these tasks smoothly without the choppiness, providing excellent video playback and stable collaboration tool calls, like Teams, Zoom, or Webex, by efficiently compressing voice data to utilize minimum bandwidth without distorting the original quality.

I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure. 

This simplification should make it easier for admins to understand and execute their tasks, possibly through an overview of operations and the availability of helpful articles or resources. 

Making the studio tool more user-friendly would not only ease the administration of the Citrix infrastructure but also ensure it is configured correctly.

I'm also interested in a feature that would allow end users to hide their screens. For instance, when launching a Citrix VDI on my laptop, as soon as I start sharing my screen, the VDI should lock out, preventing the person I'm sharing my screen with from seeing anything on that VDI. 

However, there are scenarios where an end user might want to share the VDI screen as well. Currently, whether this is possible or not is not controlled by the end user. Introducing a feature that provides end users the ability to share their screen along with the VDI would be beneficial.

I've been working with it for nearly 12 years.

In my 12 years of customer-facing experience and managing over 80+ accounts, the environment, once stabilized, remains stable for a good amount of time unless it's tampered with.

I manage around 80+ accounts for Citrix virtualization across the entire virtualization stack, involving approximately 1.4 million users.

Both scalability and reliability are really good. If supporting components like Active Directory, networking, and storage are functioning well, then Citrix DaaS proves to be highly reliable. 

Scalability is easy too, thanks to Citrix's image management system, which allows for quick expansion, scaling thousands of machines in hours, a feat not possible with physical infrastructure.

The technical support is neutral, indicating there is room for improvement.

Neutral

I also handle accounts for VMware Horizon, Azure Virtual Desktop, and AWS Workspace, among others.

The main challenge with Citrix is its pricing. However, it offers a robust feature list, great stability, and the best audio and video experience over the Internet.

I would classify the initial setup as medium complex. It's not extremely complex, but due to the involvement of various technologies and the need for advanced configuration—such as coordination with the Active Directory team, understanding storage, and networking—it's not straightforward either. 

For someone familiar with these technologies, the setup process might be seen as straightforward.

I work with both on-premises and cloud versions.

The implementation strategy is always very simple, though people often confuse deployment strategy with mere installation. 

Before deployment, it's crucial to understand the business use case for deploying Citrix infrastructure. This involves assessing what type of users are involved, whether they're suitable for VDI, and if there are any within this user base who cannot use VDI and instead need physical laptops. 

This assessment covers their profile needs, required bandwidth, and resources. After this assessment, a testing phase, followed by a pilot, should be undertaken before a full rollout. This thorough approach is essential; without it, many customers face issues.

Therefore, the timeframe truly depends on several factors, such as the type of applications, the number of servers, and the number of users involved. So, it really varies.

On average, it might take around eight weeks. A lot of resources would not be needed if you have the right resource or a team with the right skill set. They would be able to deploy and scale it very easily.

Citrix itself doesn't require much maintenance, but it's important to have people with the necessary skill set to identify issues related to other components like networking or storage.

Implementing Citrix DaaS with thin clients, rather than physical laptops, has resulted in savings of 27% to 29%. 

Additionally, moving 1,000 users from physical laptops to thin clients and VDI solutions can save around 40,000 kilograms of carbon emissions, benefiting both the environment and the company's economy, provided thin clients are used.

Anyone looking to deploy Citrix DaaS needs to first understand their business use case and determine why they want to offer Citrix DaaS as either an application or desktop version to their end users. 

It's crucial to assess whether their end users truly need this solution. If so, they should understand the profile requirements and how applications will behave when virtualized or moved to the cloud. 

After this assessment, proceed with testing, then a pilot, and finally, roll out to production.

Overall, I would rate the solution an eight out of ten. 

Our use case for Citrix Workspace in our environment is optimizing connectivity for over 5,000 shopping centers. It helps us provide secure access to our data center.

The product's technical support services need improvement. They have different priority support engineers, including schedule support and case support. The schedule support engineer could be more productive. Along with that, the case support engineer could study the issues in depth and give a prompt response. Instead, they give basic suggestions and respond very slowly.

Integrating a 64-bit network directly into the environment could eliminate the necessity for third-party solutions. This enhancement would help users who need a workspace to install components. Horizon provides functionality where users can seamlessly connect via the website without requiring a dedicated client installation. 

Our company has been using Citrix Workspace for over ten years. I started using it two years ago.

The platform is stable. However, we sometimes encounter glitches during upgradation.

We have more than 10,000 Citrix Workspace users working in our environment and have conducted 17,000 sessions.

I have used VMware Horizon before. I recommend a preference for Workspace for virtual app delivery. However, regarding Virtual Desktop Infrastructure (VDI) and desktops, Horizon is a much more flexible environment, as users can directly access the website and log in without needing a dedicated workspace.

It is a complicated system to maintain. We have around seven executives in the virtualization team and over 300 executives in the IT department working on the maintenance.

Citrix is expensive. In comparison, VMware is less expensive and gives free licenses as well.

Citrix Workspace substantially enhances team productivity. It allows us to mute users who adhere to a policy of not allowing direct VPN access for security reasons. It is easy to use.

No essential documentation is available for understanding the integration process with existing infrastructure. We have to refer to other portals more than Citrix for the same.

I rate it a nine out of ten.