Service and Support
HubSpot Marketing Hub's customer service is described as responsive and helpful, with some users praising thoroughness and quick resolution times. However, some note that solutions can occasionally be superficial and not long-term. Payment level may affect service quality, with references to excellent support at higher tiers. The help section is comprehensive, but some users desire improved self-help resources and more direct issue resolution. Service availability has reportedly declined since 2017.
Deployment
Many users find HubSpot Marketing Hub's initial setup straightforward, especially with support from on-boarding specialists. While some aspects are complex, particularly content loading and data migration, most experience smooth integration, especially with Salesforce. The setup duration varies, often taking two to three months. Users appreciate resources like high school academy and YouTube videos for guidance. Assistance from agencies and technical support is often employed, resulting in an ease of use rating between five and eight out of ten.
Scalability
HubSpot Marketing Hub is praised for effective scalability by numerous organizations, enabling smooth expansion and management of increasing users and features. While some find it costly to scale, its integration capabilities are generally considered satisfactory. Companies utilize it for email marketing, lead scoring, and CRM tool scaling, albeit with some concerns about integration with external tools and occasional email delivery issues. Most rate its scalability highly, supporting both medium and larger businesses efficiently.
Stability
Users generally find HubSpot Marketing Hub stable, though they experience occasional bugs and performance issues, particularly during the last three months. Most say it's reliable and rarely faces downtime, with some noting glitches and heavy processing requirements on users’ side. Support is praised for being efficient. Ratings vary, with stability often rated between 8 to 10 out of 10, but some users mention stability at 80-85%, citing quick resolutions to infrequent outages.
