Salesforce Sales Cloud Reviews

Name: Salesforce Sales Cloud
Brand: Salesforce
Rating: 4.2 (117 reviews)

4.2 out of 5

117 reviews
94% willing to recommend

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Get the Salesforce Sales Cloud Buyer's Guide and find out what your peers are saying about Salesforce Sales Cloud, Microsoft Dynamics CRM, SAP CRM and more!

Salesforce Sales Cloud is the #1 ranked solution in top Opportunity Management solutions, #2 ranked solution in top CRM solutions, #2 ranked solution in top Sales Force Automation solutions, and #3 ranked solution in top Conversation Intelligence Software solutions. PeerSpot users give Salesforce Sales Cloud an average rating of 8.4 out of 10. Salesforce Sales Cloud is most commonly compared to Microsoft Dynamics CRM: Salesforce Sales Cloud vs Microsoft Dynamics CRM. Salesforce Sales Cloud is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 11% of all views.

Buyer's Guide

Salesforce Sales Cloud

September 2025

Get the report

Helped 868,759 peers since 2012

Featured Salesforce Sales Cloud reviews

Kamal Deep

Founder and Salesforce Consultant at SaaSnic

Salesforce Sales Cloud itself is a wonderful solution, and there are two different versions: Lightning and classic. The Lightning version is a new generation version compatible with any mobile device, whether it's a phone, iPad, or any size of screen. The reporting and analytics functionalities, especially with the Einstein feature, are wonderful because it allows for analysis of data regarding your opportunity pipeline, giving insight into how long it will take to close deals. This gives a great understanding of running different levels of campaigns and defining smart workflows, where if one task is done, the other task can automatically get created and assigned to different team members. This flexibility is a key benefit of Salesforce Sales Cloud. Lead management is a great feature in Salesforce Sales Cloud because if you go for enterprise and above licenses, you can define different record types. For example, if one company is into two different businesses such as real estate and car reselling, both being opposite, this can be defined in Salesforce Sales Cloud, allowing for different workflows, fields, and mechanisms that do not affect each other's operations. The predictive insight feature known as forecasting is a very old feature of Salesforce Sales Cloud, giving predictions based on your pipeline and previous opportunity closings. The new Einstein analytics feature is more advanced and is enabled with AI, providing better forecasting based on your current pipeline. Salesforce Sales Cloud is working smartly with AI to help close more deals based on opportunity stages, trends, and industries, advising on the steps to take next. Lead generation is the most important thing because every sale starts from the lead. At the lead level, different stages and resources can be defined. You can capture leads from various resources, with Salesforce Sales Cloud offering a web-to-lead feature and integrations with LinkedIn to fetch data. Once a lead is qualified and converted into opportunities, there are stages with percentages, and workflows can help in easily closing deals.

Read full review

Luís Silva

Chief Technical Lead at a consultancy with 201-500 employees

The functions of the Salesforce Sales Cloud that I have found most valuable are mostly because it's a CRM system; it's a central location where you gather all of your customer information, and based on that complete view, you can act. But that's not specific to Salesforce Sales Cloud; it's to any CRM system. We've got a highly customized solution from Salesforce Sales Cloud, so we do use automations in some areas. Not specifically for sales, but we do automatic quoting, for instance; that's an automation. The biggest benefit of the Salesforce Sales Cloud is a centralized point, a centralized source of truth for customer-related information; you centralize all the information in a single database, and that's the biggest benefit. The second benefit is that you can analyze or standardize processes in different areas; for sales, for service, for marketing, there are many ways in which Salesforce Sales Cloud can be used to improve a company's processes.

Read full review

RohitPothani

Solutions Architect at Merino services ltd

They should also include ATP and CTP functionality. Whenever there is a sale or opportunity, sales representatives should be able to determine what is available in the inventory and how much can be delivered to the customer. For example, if I take an order today, it might take ten days to produce and deliver the product. This is the ATP. If a customer orders 100 cell phones, the CTP functionality helps determine if we can deliver that quantity. This insight is provided when ERP systems are integrated, as ERP systems handle inventory. However, even without an ERP system, this information is crucial. The ATP and CTP stock should be monitored or mentioned somewhere in Salesforce to make decisions easier for sales representatives. If my inventory has 10,000 cell phones from 8 AM to 6 PM at the start of the day, any confirmed orders should reduce this inventory count. We can monitor my inventory in real-time and decide whether to accept new opportunities based on current stock levels.

Read full review

Salesforce Sales Cloud mindshare

Product category:

As of October 2025, the mindshare of Salesforce Sales Cloud in the CRM category stands at 3.5%, down from 10.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Salesforce Sales Cloud	3.5%
Microsoft Dynamics CRM	4.4%
SAP CRM	3.9%
Other	88.2%

CRM

PeerResearch reports based on Salesforce Sales Cloud reviews

Type	Title	Date
Category	CRM	Oct 3, 2025	Download
Product	Reviews, tips, and advice from real users	Oct 3, 2025	Download
Comparison	Salesforce Sales Cloud vs Microsoft Dynamics CRM	Oct 3, 2025	Download
Comparison	Salesforce Sales Cloud vs SAP CRM	Oct 3, 2025	Download
Comparison	Salesforce Sales Cloud vs Zoho CRM	Oct 3, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Dynamics CRM	3.9	4.4%	93%	78 interviews Add to research
SAP CRM	3.9	3.9%	84%	44 interviews Add to research

Valuable Features

Salesforce Sales Cloud stands out for its high customization, intuitive interface, and robust integration with tools like MS Outlook and other SaaS solutions. Its reporting, dashboards, and automation streamline business processes, enhance collaboration, and improve forecasting accuracy. Features like contact and opportunity management, AppExchange apps, and low-code configuration empower organizations to tailor operations efficiently. Security, scalability, and consistent updates further contribute to its appeal among diverse businesses.

"Salesforce Sales Cloud is very stable."
"Salesforce is very user-friendly, which makes it effortless to track business management reports."
"Salesforce is very user-friendly, which makes it effortless to track business management reports."

Room for Improvement

Salesforce Sales Cloud users suggest improvements in areas such as reporting capabilities, integration with other systems, and user interface customization. There is feedback on high costs, complexity, and lengthy implementation timelines. Users seek enhanced training resources, more intuitive navigation, and additional features like better data management and simplified configuration. Scalability, partnership integrations, AI capabilities, and streamlined automation processes are frequently mentioned as areas needing development. User experience can be optimized to reduce the steep learning curve.

"My rating for Salesforce Sales Cloud is seven. There are modern AI products that are now in the market offering better capabilities."
"Salesforce could improve its response speed. Compared to AWS, it is slower, which could be a hindrance."
"Salesforce could improve its response speed."

ROI

Organizations utilizing Salesforce Sales Cloud report notable improvements in user adoption, data visibility, and decision-making processes without a quantified ROI. Non-profits appreciate the low pricing, enabling increased fundraising efficiency. Enhanced sales process efficiency and streamlined operations are frequently mentioned benefits. When implemented well, Salesforce empowers better donor management and grant competition. Automation and visibility enhancements contribute to growth and productivity, even though specific ROI calculations are often not conducted.

Pricing

Salesforce Sales Cloud is widely regarded as an expensive solution, with costs driven by per-user licensing and additional implementation fees. Enterprise versions offer extensive features, but setup can reach $1.5 million for large deployments. Monthly costs can range from $280 per user plus $600 per developer, with extra sandbox fees. Discounts may be available if negotiated, especially for large orders. Despite its high cost, many find it justified due to its capabilities and business insights.

"The price is fair."
"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."
"It's expensive, storage being the most costly aspect."

Popular Use Cases

Salesforce Sales Cloud is primarily used for CRM, process automation, and lead management. Organizations utilize it for account and opportunity management, pipeline tracking, and sales forecasting. It supports tasks like email marketing, onboarding new reps, and managing full sales cycles. Integrated with other systems, it enables customer engagement and tracks interactions across multiple industries, including automotive, healthcare, and B2B. Data visualization and reporting enhance operational and strategic planning.

Service and Support

Salesforce Sales Cloud service and support vary based on subscription. Premier support is favored for quick, effective responses. For non-premium users, service experiences fluctuate, often leaning on Salesforce's community resources. Efficiency in resolving basic issues is noted; however, more complex queries may see delays. Support via phone can be sporadic, but email and other platforms provide more flexibility. Many find external resources, including forums and articles, indispensable for more comprehensive assistance.

Deployment

The initial setup of Salesforce Sales Cloud is generally considered straightforward, although complexity can vary depending on customization needs and business processes. Many organizations find configuration easy, often requiring minimal effort to start. However, integration with other applications can present challenges. Companies often enlist consultants or rely on in-house expertise for efficient deployment. Those unfamiliar with the system may experience a learning curve, and the setup time ranges from days to months based on specific requirements.

Scalability

Salesforce Sales Cloud effortlessly supports user expansion without compromising performance. It offers seamless adaptability for growing workloads and diverse business needs. Organizations have appreciated its scalability, citing the ability to handle users in the thousands. While some have noted concerns about storage costs and additional licenses, many have scaled successfully by upgrading editions. Its architecture supports both small teams and enterprises, making it a reliable and high-performing option for expanding businesses.

Stability

Salesforce Sales Cloud is highly stable, with users rarely encountering significant outages. There might be minor disruptions during upgrades or with large data reports. The performance is generally excellent, with dependable up-time and robust infrastructure. Stability issues are mainly tied to custom configurations rather than inherent flaws. Salesforce continually enhances performance, especially with the transition to Lightning, ensuring most clients experience reliable usage. Reviewers consistently rate its stability highly, reflecting user satisfaction across various implementations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Sales Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	46
Midsize Enterprise	24
Large Enterprise	37

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	182
Midsize Enterprise	85
Large Enterprise	329

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

University

Performing Arts

Healthcare Company

Retailer

Comms Service Provider

Educational Organization

Outsourcing Company

Energy/Utilities Company

Legal Firm

Insurance Company

Real Estate/Law Firm

Construction Company

Government

Non Profit

Media Company

Transportation Company

Wholesaler/Distributor

Consumer Goods Company

Hospitality Company

Logistics Company

Pharma/Biotech Company

Marketing Services Firm

Compare Salesforce Sales Cloud with alternative products

Learn more about Salesforce Sales Cloud

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce Sales Cloud was previously known as Sales Cloud, SFDC, Salesforce.

Salesforce Sales Cloud customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Author info	Rating	Review Summary
Founder and Salesforce Consultant at SaaSnic	4.5	I've worked with Salesforce Sales Cloud for 15 years, appreciating its AI, lead management, and customization capabilities, though Lightning lacks some classic features. It's been instrumental in delivering efficient, scalable solutions across multiple industries, including a major solar project.
CTO at Cipher7	3.5	I use Salesforce Sales Cloud for managing our sales process from lead generation to contract closure. It's customizable and integrates well with marketing, offering valuable analytics. Improvements in AI interactivity and training materials would enhance user experience. Proper use yields substantial ROI.
AWS Cloud Engineer at Accenture	4.0	I primarily use Salesforce Sales Cloud for managing sales strategies and business development, benefiting from its user-friendly interface and efficient data management. However, its response speed could improve. New users may find navigation challenging without adequate documentation.
Chief Technical Lead at a consultancy with 201-500 employees	4.0	I use Salesforce Sales Cloud to manage sales and marketing, valuing its centralized customer data and automation, though AI integration could be simpler. It’s stable, flexible, and scalable, with complex setup depending on customization needs.
Solutions Architect at Merino services ltd	4.0	I implemented Salesforce Sales Cloud for clients in life sciences and retail, appreciating its navigation and dashboard features. While improvements like ATP and CTP functionality are needed, it significantly reduced order processing time compared to manual systems.
Enterprise Architect at a non-profit with 501-1,000 employees	3.5	In my architect role, Salesforce Sales Cloud provides versatile CRM tools, with invaluable features like FlowBuilder and DBSync. However, documentation and CI/CD need improvement. We switched from outdated systems and found alternatives like Microsoft Dynamics and SAP unsuitable.
CEO at Softwall Soluções em Tecnologia LTDA	5.0	I manage a team using Salesforce Sales Cloud provided through partners, making it hard to gauge ROI. It's user-friendly for data input, though we've never contacted their support. We prefer RD Station in Brazil for its cost-effectiveness.
Senior Salesforce Developer at a transportation company with 201-500 employees	4.5	I've used Salesforce Sales Cloud for about three years, primarily for lead management, opportunity tracking, and automating processes. While the lead conversion features are valuable, the developer console could be improved by better handling multiple open files and enhancing data processing learning.

Salesforce Sales Cloud Reviews

What is Salesforce Sales Cloud?

Featured Salesforce Sales Cloud reviews

Salesforce Sales Cloud mindshare

PeerResearch reports based on Salesforce Sales Cloud reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare Salesforce Sales Cloud with alternative products

Learn more about Salesforce Sales Cloud

Salesforce Sales Cloud customers

Related questions

Product Categories

Popular Comparisons