Name: Appian
Brand: Appian
Rating: 4.2 (65 reviews)

it_user160863

Tech Consultant at a tech consulting company with 51-200 employees

Nov 6, 2014

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Best user-focused Business Process Management and Automation

What is most valuable?

Robust forms builder that allows a developer to build once and the deploy to all browser & native iOS and Android apps automatically.

What needs improvement?

The UI of the application has been completely overhauled within the past couple years, but the tools for developing the new interface have not yet been updated.

For how long have I used the solution?

4 years

How are customer service and support?

Customer Service:

Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage.

Technical Support:

Excellent.

Disclosure: My company has a business relationship with this vendor other than being a customer. I previously worked for the vendor and now perform Appian consulting services independently.

Mario Treviño SalazarSolution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees

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Sep 13, 2016

I received a demo from the supplier and I was surprised because the supplier was able to make a small demo in about 30 minutes and the demo worked in a web browser from a computer and also in a Smartphone (the same demo worked for the two interfaces).