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PeerSpot user
Customer Communication Specialist at a media company with 51-200 employees
Vendor
Easy to use, but tough time importing Word.

What is most valuable?

It is very easy to use and setup. The Word import works well (except for styling issues). Users can collaborate and you can allow certain users to see certain content dynamically. Many plugins are offered. The most useful one is to generate PDF on the fly. You also have send this page, print, etc. If you do not require log ins (only allow anonymous users), I would highly recommend Confluence.

What needs improvement?

I had a tough time importing Word and allowing use of an external style sheet (and not import hard coded). Also, the pricing module needs to be adjusted. We want all our customers to be able to view Confluence as anonymous users. However, all our customers require a log in to our platform. And, to integrate with Confluence would require user licenses for every one of our users (over 10,000). It is not affordable.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business developer at Bat.IT
Real User
Great tool for document management
Pros and Cons
  • "The best feature is document management."
  • "An area for improvement would be the intuitiveness of using the features, especially if you want to customize."

What is our primary use case?

My primary use case is for processes in project documentation.

What is most valuable?

The best feature is document management.

What needs improvement?

An area for improvement would be the intuitiveness of using the features, especially if you want to customize. In the next release, I would like to see an instant messaging feature for document collaboration.

For how long have I used the solution?

I've been using this solution for eight years.

What do I think about the stability of the solution?

The stability has improved and is now good.

What do I think about the scalability of the solution?

This solution is very scalable.

How was the initial setup?

The initial setup is straightforward, though the time it takes depends on the size of the project.

What's my experience with pricing, setup cost, and licensing?

Atlassian is trying to push the license for their online version, but our customers are not ready for that yet. Its licensing is also quite highly-priced.

What other advice do I have?

I would give this solution a rating of eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Atlassian Confluence Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Atlassian Confluence Report and get advice and tips from experienced pros sharing their opinions.