Name: Atlassian Confluence
Brand: Atlassian
Rating: 4.1 (108 reviews)

Owner at a consultancy with 51-200 employees

Sep 11, 2013

Confluence and Salesforce Chatter

I use Confluence for sales support as an extranet, where I publish pages that can be viewed by anonymous users. Sometimes with permissioning to specific sets of customers. They don t need to have individual logins. A collective login and password may be enough. If I want to interact with them relative to a specific content (means, it s a content-centric interaction), then I ask them to use comments on Confluence. If the interactions are related to some opportunity or pre-sale, then I call them to interact on Salesforce Chatter.

Now, although I haven t experimented yet, I believe that a great integration would be to publish Salesforce reports on a Confluence page, so that users of the reports don t need individual SF licences and can view them (and comment them) on Confluence. Does it make sense for you?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user9318

Program Mananger at a university with 10,001+ employees

Sep 10, 2013

Confluence vs. Blackboard Learn

Both Confluence and Blackboard Learn have the capability to utilize wikis for instruction. Depending on the features you need, one may be better for your course than the other. Wikis in Blackboard Learn have a direct tie in to all of blackboard’s features, especially the grade book. However Confluence has a greater overall feature set, thereby making it a much more powerful wiki tool.

Below is a wiki comparative grid between these two applications.

Features	Confluence	Blackboard Learn wiki
Viewable to Public	Yes, if wanted	No (only to individual classes)
Content hierarchy control	Yes	No
Wiki lifespan	Beyond life of course	Only life of course
Individual user access control	Yes	Yes, but must have admin. create
Groups	Yes, but must have admin. create	Yes
Wiki mark-up supported	Yes	No
Rich text editing	Yes	Yes
Direct BB grade book access	No	Yes
History – Track users	Yes	Yes
Student created pages	Yes	Yes
Threaded -Commenting	Yes	Yes
Embed video	Yes	Yes
Embed PDF, Word, or PPT files	Yes	No
Attach documents	Yes	Yes
Blogging	Yes	Yes, but external to wiki

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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it_user2544

Developer at a media company with 501-1,000 employees

Mar 20, 2013

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Decent Wiki Functionality, Awful Search

Valuable Features:

It's relatively easy to use, and has a lot of functionality with regard to formatting wiki articles and embedding content.

Room for Improvement:

The search is pretty terrible. You can search for something that is quite close to text that appears in an article, and nothing will come up. I consistently have a hard time finding the things I care about on our wiki.

Other Advice:

Overall it's a fine tool, but I don't think it provides a whole lot of advantages over other similar options. We use it primarily because we also use JIRA, and working with one vendor makes things easier.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user107157Alliances Manager at a manufacturing company with 501-1,000 employees

Report as inappropriate

May 5, 2014

Our company extensively uses confluence for creating groups of all kinds. At times it can be difficult to find information due to too many meaning-less groups that have been created by users and the abuse of too much useless information being posted. I would recommend user guidelines for posting information and administration for removing groups that are not being used and to monitor whats being posted. Also, the search function still is not very good.

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it_user2832

Customer Communication Specialist at a media company with 51-200 employees

Nov 22, 2012

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Easy to use, but tough time importing Word.

Valuable Features:

It is very easy to use and setup. The Word import works well (except for styling issues). Users can collaborate and you can allow certain users to see certain content dynamically. Many plugins are offered. The most useful one is to generate PDF on the fly. You also have send this page, print, etc. If you do not require log ins (only allow anonymous users), I would highly recommend Confluence.

Room for Improvement:

I had a tough time importing Word and allowing use of an external style sheet (and not import hard coded). Also, the pricing module needs to be adjusted. We want all our customers to be able to view Confluence as anonymous users. However, all our customers require a log in to our platform. And, to integrate with Confluence would require user licenses for every one of our users (over 10,000). It is not affordable.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.