Atlassian Confluence Reviews

We primarily use it as a knowledge management tool for all of our consultants, which are architects.

The whole solution is really great. I appreciate the ability to create content, link content, and then search for that content when I need to. 

I love all of the add-ons the solution offers. You get the base product, and then you can plug in a ton of third-party apps. There's a whole ecosystem of third-party products you can add in if there are any features that may be missing on Confluence itself. That's really great. 

There are very good notifications and links. You can subscribe to a page, and whenever that page gets edited, you're notified of a change on that page.

I suppose just the whole structure and organization is what I really like about Confluence. You have at least 500 odd pages. The way it's structured, again, to speed up the ability to find stuff, is phenomenal. 

The self-service capabilities are helpful. Anyone can create content. We do, in fact. It's not one person running lots and lots of pages of content, it's everyone. You can self-service, update, and change things yourself, which is good. It's a great collaboration endeavor. We are a team of 15 people and we'll leverage the content we've created previously. The ability to collaborate on the content is quite critical to us.

The integration's very good. You still have integration with lots of third party products, and it's very good. 

We've used a lot of time in correcting our knowledge in this product. Can't really think of a negative feature of the product.

This is kind of by design, however, the lack of control in terms of editing the page to make it look the way you want it to look is an issue. It would be nice if there was more flexibility there.

It's only a very constrained format you can use. You cannot change the font and you can't really make them smaller. It is by design, but it doesn't like people playing with those aspects. It's probably gone a bit too far. The inability to format the layout of a page is an issue for us.

The logic for searching for pages is a bit off. I assumed it would be very smart in terms of looking at the content on your page and looking at what people clicked on. I assumed it would be like Google in that it would know what people clicked on previously when they were looking for this keyword, what page do they click on, et cetera. It doesn't. I found some detailed explanation of exactly how the search works and it's quite disappointing. It's very basic. Search largely depends on the title of your actual document. It doesn't look at the words in the document, and doesn't look at the search history, in terms of how people pick pages.

It turns out that the searching algorithms are very basic. When I assumed the product was bad, it was actually due to the fact that most of the knowledge management tools have very smart searching logic. This one doesn't. 

I've been using the solution for probably less than a year. It hasn't been too long.

The solution is reliable. I haven't seen a single bug or issue with the product. It's very stable. 

We have about 15 users on the solution currently.

As a company, we use Microsoft Teams. A lot of our customers say, "Oh, I know, we've got the same features in Microsoft Teams." However, that really isn't the case. Usually, if you're in a Microsoft shop, you would try and use all the Microsoft products. This is one space where Microsoft Teams doesn't cut it. We're using the Confluence instead.

The initial setup is very, very good. It's not complex it all. It's very straightforward and they make it very easy.

The entire setup isn't an intricate process. We didn't have to pour over documentation to try and figure things out. We just followed our instincts and it worked out quite well.

We handled the implementation ourselves. We didn't need any assistance from consultants or integrators.

For us, it's free to use. We don't pay any licensing.

We don't have a business relationship with Atlassian. We're just customers.

We're using the latest version of the solution.

This solution is highly recommended. If you're looking for a product in this space, this is the best. We had another really good tool, however, we find Confluence does the same and a whole lot more. I'd say in the knowledge management space, as far as we've been doing our business, and our job is to find tools for organizations, I'm convinced that this is the top product in this space.

Overall, I'd rate the solution nine out of ten. My one issue is the search capabilities. Otherwise, it's pretty perfect.

We have got our own private Confluence set up. In our department, we use Jira and Confluence a lot. These are our in-house go-to tools for managing the agile ways of working. We sort of follow a bit of both models: traditional and agile. We follow the traditional waterfall model outside of Confluence and Jira, so that's more like requirements, specifications, and documents. There's another team, with which I haven't been that involved, that writes user stories and allocates tasks in Jira. They use it quite heavily.

We use Jira more for agile type processing, like for Kanban boards and all that sort of stuff and allocating work tasks and two-week sprints. It supports the actual agile process. Jira is much more focused on the process of delivery.

It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area. 

It would be good if they can continue working towards making documentation and editing as quick and easy as possible. 

It has got a lot of capability, but I don't know how to use it. I don't find some of the things that intuitive. Sometimes, it doesn't seem obvious to me how to use it, but it is like learning any new tool. You actually need to get trained on the tool to get maximum out of it.

I have been using this solution for the last two to three years.

It is scalable.

We have our own engineers.

The initial setup was straightforward.

I would rate Atlassian Confluence an eight out of ten. It provides everything for our use cases.

We are a remote company at this point. We use it to collaborate on different initiatives within our interior and marketing teams. It's kind of our one-stop-shop to house our collateral and sales information. It covers pretty much anything and everything we need and everything our marketing teams would need as well.

We really like how it organizes everything. I don't know if it's because of the ability to create different pages or not, however, everything is very organized. It's easy to differentiate different materials based on the project and navigate to them. The solution makes it so it's very easy to navigate and very easy to search. 

It's extremely intuitive.

The solution is great for non-technical users. You don't have to have a big technological background to work with it effectively. I myself am not very technical and I can get around it without much difficulty.

The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at.

I've only been using the solution since January of 2020, so it's been about six months now.

The stability of the solution is great. There are no issues whatsoever there. I haven't found that it crashes or freezes. There aren't bugs or glitches that affect the way it functions. I would say that it is very consistent and reliable.

I assume the scalability of the solution is good. My company has used it for several years now. We've been growing in that time and we haven't had any kind of stability issues and we've never felt like the solution has gotten too small to meet our needs. It grows with us. We've been able to utilize it as we've needed, as we've grown. It seems to scale nicely.

I've never had a need to reach out to technical support, so I can't speak to the quality of its services.

We also use Salesforce as a project management tool. They aren't really the same, however, we do use the two in tandem.

I don't know what the licensing costs for the solution are at this time.

We're Atlassian customers. I'm just the customer success manager, so I'm not on the technical or the testing side.

I'm not sure which version of the solution we are on, however, I believe it to be the most up to date version that is currently available.

I'd advise other organizations, if they decide to implement the solution, to really utilize it. If you plan to use it as a really strong collaborative tool, ensure that everyone using it has access to the required documents and that they utilize it on a consistent basis. I've found the most benefits from using it when I'm consistent with it. You really need to update it as often as you update your Salesforce. That might mean daily updating, depending on how you use it.

I'd rate the solution eight out of ten. If it had better UI, I might rate it a bit higher.

Our primary use for this solution is EA documentation.

Confluence has helped us through its ease of use and access to relevant information in a targeted way.

The most valuable features are hyper-linking, the Drawing Tool, and enhanced tables.

The standard table capability is substandard and virtually unusable.  However with the "Advanced Tables for Confluence" from Bob Swift, this problem was solved.  The standard table functionality does not have enough functionality to document things clearly starting with colors.  The other tool which is extremely useful is IO Draw although it is expensive.  With these two extensions, I was able to really maximize my use of Confluence.

I have been using this solution for four years.

Implementing Confluence in documenting functional specifical documents and preparing RTMs, product requirements.

It has tremendously improved our organisational culture, as it is a more streamlined way of handling customer issues/responses/queries and for documenting.

Integration with JIRA, draw.io, Creately, and other mockups tools is a boon to Confluence's usage in handling complex problems.

Confluence textual editor could be improved and integrated with MS Word for easy usage and better formatting of documents.

It is indeed a stable and error-free application, as it is a mature application running for decades.

It can be easily scaled up to different levels if used wisely.

Quick support with an easy resolution.

N/A.

Straightforward.

In-house.

N/A.

• It's easy to set up, as it gives a quick guide for the same process.
• Costing and pricing may vary depending on usage.

N/A.

N/A.

We used Confluence to coordinate products with our engineering and marketing teams. This allowed us to easily convey project details across our worldwide development and marketing teams.

Confluence improved our communication and collaboration allowing everyone relevant to the discussion to provide their feedback while allowing managers to easily sift through the conversation to make strategic decisions.

The ability to customize fields to allow for both qualitative and quantitative data discussions allowed us to back up our "gut feelings" with data collected from the industry and our customers.

We let some data fields get out of control as well as some product submissions, so some type of mass maintenance capability to easily reset or restart the system without losing all configuration options would be helpful.

There are two use cases for using Confluence wiki:

• Team notes
• Software documentation.

Wiki is a simple tool for developers to write and record team decisions explaining the product that they are creating. 

The best features are the following:

• Automated TOC
• Horizontal tabbing option
• Expanding drop down lists
• Easy image integration
• Access to the underlying HTML
• The list of macros in the drop down.

There is no concept of peer review or a draft mode - whatever you write is live. What typically happens is that the navigation bar becomes frighteningly large and difficult to read unless someone takes the reigns and curbs the knee jerk reaction to keep creating new branches in wiki's hierarchical tree.

No issues.

No issues.

Never tried to contact them. There is a lot of info on the web about Confluence wiki if you need help.

Wiki has been used for a long time at my company. Many people enjoy its zero learning-curve.

In-house.

Wiki is a good solution for non-tech writers. It is easy to learn and has a number of good features. The writing does not live beside the code, like GitHub Markdown does, nor does the wiki editor contain advanced editing features, like MindTouch, Oxygen, and other DITA editors. However, its simplicity encourages non-writers to document what they are doing.

Makes integration with other softwares or plugins easier.

User interface (UI) could be improved.

Began using it in the last year.

No, we did not face issues with deployment.

No, we did not face issues with stability.

No, we did not encounter any issues with scalability.

Their customer service is good.

A nine out of 10.

We were looking for comprehensive solution, so we tried Confluence.

We implemented the solution in-house. It was implemented with limited expertise.

No. We did not evaluate other options.