Atlassian Confluence Reviews

Our different business units use it for different purposes. We have analysts, developers, DevOps team members, project managers and product managers using it. All these roles use it for artifacts for the jobs they need to do. 

The best feature is the automatic tagging of information in documents. The automatic algorithm highlights irrelevant information that conflict with the actual documents.

You can add different tables and text and format it for different purposes. The integration with JIRA and other tools is quite useful. The different plugins for different purposes are also great. 

The flexibility and simplicity of this solution could be improved. We would also like the ability to add plugins. 

I have used this solution for eight years.

This is a stable solution. We have not experienced any cases of instability.

You need extra time and money to make it useful for a large number of people.

The initial setup is rather straightforward. 

If you are looking for a simple solution to generate documents and artifacts in one place and a simple tool for rules of privacy of this information, I would recommend Confluence. 

If you have a large number of employees or complex processes, you need to have extra time and money to develop tools for Confluence. It doesn't have a pre-built solution for difficult cases for cross functional teams and connections of subjects.

I would rate this solution a seven out of ten. Confluence is a good collaborative tool for work with artifacts of documents, but it has room for improvement. That's why I would rate it a seven and not eight or nine.

The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information.

From what I have used of the user interface it is good.

I have been using Atlassian Confluence for approximately a couple of months.

Atlassian Confluence could improve the stability, there are timeouts sometimes.

Atlassian Confluence is scalable.

We have a local vendor that I use for support if I need it.

We used the vendor to implement Atlassian Confluence.

Atlassian Confluence is a good solution, I am not sure of the price but if it is expensive it is worth it. You pay for quality.

I rate Atlassian Confluence a nine out of ten.

We are using Atlassian Confluence as a repository for files.

The most valuable feature of Atlassian Confluence is the ability to access your files from anywhere.

Atlassian Confluence should improve the interface, it needs to be more user-friendly. It is easy to use, but it could be more intuitive.

I have been using Atlassian Confluence for six months.

Atlassian Confluence is stable.

I have found Atlassian Confluence to be scalable.

We had approximately 25 people using this solution in my organization.

I have not used the support from Atlassian Confluence.

Atlassian Confluence was relatively simple to set up. The time it took was only a few minutes.

My advice to others before using this solution is to look at some tutorials or do a quick workshop to understand how the platform works. They can use a Google search and YouTube to find information.

I rate Atlassian Confluence a six out of ten.

We use Confluence to share weekly project information. Everyone in the company uses it daily from project managers down. 

It's easy to search for information.

I'd like to see some improved reporting on usage. 

We have been using Confluence for more than five years.

Confluence is stable. 

Confluence is scalable. Our company has 1,000 employees, and we're growing. It has kept pace with our growth. 

I rate Confluence eight out of 10. I won't rate it nine because my company didn't develop it. If my company had developed it, it would be much better. 

We are using a lot of Confluence. While we are gathering the requirements from the business for the development, Confluence is used. We are creating project charters there. It covers all the functional requirements including knowledge sharing sessions. Basically, when somebody's leaving or somebody is being hired, everything related to that goes on Confluence. This also includes information, for example, about annual leave information, et cetera. If a person is hired and we need to prepare a KT plan for that. So we prepare a page in Confluence.

We like that it is a complete knowledge base where anyone can go and search for various types of information. Different departments are using it. If I want to search for any information, instead of pulling it from files, we have just added everything on Confluence, which makes it easily searchable.

It's easy to use and you can create all types of pages. 

There are lots of functionalities. You can see statues, who is signed in or not, et cetera. 

When we import the data in Confluence from Word or any other document, the formatting is not correct. When we export the data, more or less, it is fine. Let's say from Confluence to Word or Confluence to PDF, it's okay. Otherwise, we face formatting issues.  

The solution would offer more importing features. 

We have used the solution for 15 years or so.

The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. 

The scalability is great. If your workload grows, it can easily match it. 

We have 700 to 800 people using the solution right now in our organization. HR, production managers, and more are typically on the solution. Pretty much everyone uses it. 

I haven't had any interactions with technical support. I can't speak to how they are in terms of responsiveness.

My understanding is that the pricing is competitive. I'm not directly involved in the pricing and how it was done. That said, the fact that we have been using it for the last 15 years makes me assume it would be fine for our pocket and reasonably priced. I'd rate the pricing at a three out of five in terms of value for money.

Confluence basically is not a management software. It is just a knowledge base. You can search for whatever is there. You cannot manage a project using Confluence. For that, you would need Jira, not Confluence. 

I would recommend the product. Currently, most companies are using Word documents for creating all requirements. Probably they'll be putting those in, either on SharePoint or somewhere. However, these need to be preserved for the future. This solution helps with that.

Overall, I would rate the solution an eight out of ten.

It is linked with the documentation tools. SourceSafe is very quick and a more stable tool, especially for online multi-usage. Microsoft Project Service is much worse from when I was using it 10 years ago, but I don't have recent experience with it. With Atlassian Confluence, maybe the user interface is poorer, but the use of it is much more dimensional and stable.

I like the documentation. It's a central platform, and there are many things that I can do with it. I'm very pleased about it.

I can put my workspace and tasks under related documentation. I can put it heuristically on the portal, so I can see everything and the comments, and the document, the outputs, and the coding links. I can put down all the photos and see all of the portfolio in one shot, as a summary.

The user interface could be improved.

I have been using Atlassian Confluence for more than 10 years.

My personal experience is related to the R&D process, R&D funding process issues, and R&D funding projects. I'm responsible for project management, program management, or department-related IT consultancy and also software development project teams. For the last 10 years, I have also been responsible for R&D project management and all of the process management of R&D centers, so government and funding organizations' process.

We are just analyzing many programs to enhance our project management tools, agile management and agile projects.

We have been using the JIRA platform recently, and tools for documentation and some custom internal tools that departments have just developed for us.

The solution is stable.

I don't know how scalable it is, but it's enough for 10 or 20 partners of companies to use it online.

In our company, especially with the development teams, we had more than 100 people using the solution.

I used Microsoft Project Server for almost two or three years. It's very hard to concentrate or consolidate the portfolios of resources in different projects. It's very hard to manage. There was too much administration that we had to do, so we stopped using that tool. 

I think Atlassian is better because it includes all the features that a PM or a project team needs.

I would rate this solution 8 out of 10. 

I would recommend this solution to others.

Our primary use case is for documentation. We used to maintain other documents in another location, but we moved to Confluence. We use it for the design documentation perspective, not for the analytics perspective. 

The most valuable feature is its design documentation abilities. 

Some aspects of the drawing perspective could be improved. When we upgrade a design and make technical architecture drawings to publish, we still use Visio first and then copy and paste it. If this feature were available on Confluence, it would be a useful tool. 

I have been using this solution for more than two years. 

This solution is stable and well-integrated with Jira. 

This solution is scalable. 

I have never directly contacted Atlassian technical support. 

I use SharePoint as well, mainly for the version control because I still need to prepare the document in Word and Visio and then load it to SharePoint. 

The initial setup, the installation, was managed by someone else. 

I implemented through an in-house team of three developers and engineers. They maintain both Confluence and Jira. 

I believe we have the Enterprise license with Confluence. 

I recommend Confluence to others. There are about 400 people in my company using this solution. However, if you are doing extensive drawings or looking for the version-control perspective, then I would caution you and suggest looking at another solution. 

I would rate Confluence a seven out of ten. 

I use the solution in my company for documentation purposes. Most of our company's release notes are present on Atlassian Confluence for client review and for the processes we use in our organization. All the details about the new features of the upcoming releases and all the stuff related to the company policies, like employee engagement and everything else that should be documented, are present in Atlassian Confluence. I use Atlassian Confluence for document-controlling purposes.

The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.

I would say that Atlassian Confluence's old versions consume too much memory, making it an area where optimization is required from an improvement perspective.

There are some issues with the templates in Atlassian Confluence. In our company, when some team members try to edit the templates in the product, they get stuck. There were complaints about the templates being less refined. When the components increase in the template, the product's users in our company get stuck, making it in an area where improvements are required.

It would be great if Atlassian Confluence could integrate with Microsoft Teams since it would allow our company to use just one tool instead of two.

The quality of the technical support needs improvement.

I have been using Atlassian Confluence since 2020. I am a user of the tool.

Stability-wise, I rate the solution as eight out of ten due to the high memory consumption of the product, specifically its IaaS and not the SaaS version.

Scalability-wise, I rate the solution a seven out of ten.

The tool is suitable for all types of companies. Many enterprise-level companies use Atlassian Confluence because they have lengthy processes that run for years. The aforementioned area prompts enterprises to choose Atlassian Confluence for their documentation.

Even though my company is able to open tickets with the tool's support team, we haven't gotten all of our issues resolved. I rate the technical support a six out of ten.

Neutral

With Atlassian Confluence, there are two types of setup processes available. My company uses the on-premises version of the product. My company also uses its own infrastructure to host Atlassian Confluence. Our company also uses the SaaS version of the product. In general, both versions of the product are being used for different projects. I think the SaaS version of the product does great in terms of memory and everything. The on-premises version of the product is a bit old but is more secure and preferred by our clients since they feel that their documents are safe in an on-premises setup.

In terms of the tool's ability to ensure better productivity of the team in our company, I would say that the old versions of Atlassian Confluence consume too much memory while also using Java libraries.

I don't think that the product ensures better communication between my team members.

It is secure to share documents through Atlassian Confluence. Documents shared via Atlassian Confluence cannot be edited or modified until and unless they are reviewed by the specific person for whom they are meant.

Though not to a large extent, my company has used Atlassian Confluence's integration capabilities. In our company, there were a few products for which we had to review the links with the clients and review the documentation, which was not much. I think Atlassian Confluence has much more to offer, but my company hasn't explored it that much.

If I consider large volumes of pages and space, I would say that the tool works fine with large virtual volumes of pages and spaces, but not all the time.

I recommend the product to those who plan to use it.

I rate the tool an eight out of ten.