We use the tool to validate and give access to the users. It is for access management.
Développeur applications at Trust Merchant Bank
Helps to validate and give access to the users
Pros and Cons
- "We use the tool to validate and give access to the users. It is for access management."
- "I would like to improve the product's load balancing."
What is our primary use case?
What needs improvement?
I would like to improve the product's load balancing.
For how long have I used the solution?
I have been working with the product for eight years.
What do I think about the stability of the solution?
The product is stable.
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May 2025

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What do I think about the scalability of the solution?
The tool is scalable. My company has 500 users for the solution. We have plans to increase the product's usage.
How are customer service and support?
The software's tech support is good.
How was the initial setup?
The tool's setup is simple. It takes one hour to complete the deployment. You would need one person to complete the deployment.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The product's pricing is acceptable. Pricing is yearly.
What other advice do I have?
I would rate the tool an eight out of ten. The solution improves the internal process. It creates a big impact on the organization's digitalization process.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Director Practice & Delivery at a computer software company with 501-1,000 employees
Good integrations, helpful for quickly building workflows, and has a Community edition
Pros and Cons
- "Flexible and drag-and-drop type of UI is very valuable. The integrations are also very good. You can build workflows very quickly, which is my favorite activity. By using the GUI, you can build the entire mechanism, notifications, and all this kind of stuff."
- "I should be able to park the tasks that are within a process in a kind of container, and dynamically, a super admin should be able to connect these processes. This kind of feature might be helpful."
What is our primary use case?
We are an implementation partner, and we implement Bonita. Most of our implementations are on-premises.
It is used for process and workflow automation. When there is heavy customization in the process Bonita is the best compare to other products in the market. We have implemented 30+ processes for various customers (Pharma, Manufacturing, Financial). The tool is very easy to use and built on open-source technology. Easy to integrate with external systems.
What is most valuable?
Flexible and drag-and-drop type of UI is very valuable. The integrations are also very good. You can build workflows very quickly, which is my favorite activity. By using the GUI, you can build the entire mechanism, notifications, and all this kind of stuff.
What needs improvement?
I should be able to park the tasks that are within a process in a kind of container, and dynamically, a super admin should be able to connect these processes. This kind of feature might be helpful.
For how long have I used the solution?
We have been using this solution for eight years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. It is robust enough to scale to additional properties. You can also have a clustering mechanism. It is robust enough for a workflow solution.
We have four active customers, and we have done implementation for close to eight customers.
How are customer service and technical support?
We are their premium partners. They are very helpful and nice. They provide very good technical support.
How was the initial setup?
It is a very straightforward process. It is a hassle-free installation. It took less than four or five hours.
What about the implementation team?
We have a team of close to 20 members. For simple implementations, we have two to three members.
What's my experience with pricing, setup cost, and licensing?
Licensing cost for the Enterprise edition comes out to be around 40,000 a year. There is also a Community edition, which is free. Some customers can go for the Community edition, but some of them require the Enterprise edition. Big companies go for the Enterprise edition, which comes with a lot of additional features such as a mobile app.
What other advice do I have?
I would recommend this solution. Small and medium businesses can use this product.
I would rate Bonita a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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Bonita
May 2025

Learn what your peers think about Bonita. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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Executive Director at Pilares Consultores
Helpful features, effective processes management, and easy to use
Pros and Cons
- "Bonita is user-friendly."
- "Installation could be made easier."
What is our primary use case?
We use Bonita for business processes development.
What is most valuable?
Bonita is user-friendly.
The features are useful.
What needs improvement?
Installation could be made easier.
I would like to see more automated processes.
For how long have I used the solution?
I have been working with Bonita for two years, and last used it six months ago.
What do I think about the stability of the solution?
Bonita is a stable solution.
What do I think about the scalability of the solution?
I believe that it is scalable.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
I also use Visio and Bizagi.
Depending on my customers, I use a variety of programs for business projects. Some enterprise businesses use Bonita, while others use Visio and Excel.
Our clients use Bonita, Visio, and other programs. I need to use all of them because I'm creating a consultant system.
How was the initial setup?
The installation was not simple, but it was difficult.
What other advice do I have?
My company is a reseller and distributor of other software, both Canadian and American, but I would like to resell Bonita as well.
I would rate Bonita an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at a tech company with 11-50 employees
Easy to use, and the initial setup is very simple
Pros and Cons
- "The solution is easy to use."
- "The main issue with Bonita is that the workspace crashes sometimes."
What is our primary use case?
I use the product for the approval and registration processes.
What is most valuable?
The solution is easy to use.
What needs improvement?
The solution should improve its BPM interface.
The main issue with Bonita is that the workspace crashes sometimes. Sometimes when working on Bonita Community Edition, the workspace crashes, and we cannot reopen it and access the workspace.
For how long have I used the solution?
I have been using this solution for the past three years.
What do I think about the stability of the solution?
I would rate the solution’s stability a five out of ten.
What do I think about the scalability of the solution?
Since I am using Community Edition, I rate the scalability an eight out of ten. Five people use the solution in our organization.
How are customer service and support?
We tried buying Bonita Enterprise Edition, but no one answered our queries. The support does not reply to queries. The support is very bad.
How was the initial setup?
The initial setup is very simple.
What other advice do I have?
We use Bonita Community Edition. Besides the Bonita Enterprise edition’s price, I do not know what is in the Enterprise edition that's different from Bonita Community Edition. I only know that the Enterprise edition is different from the Community edition. Also, using Bonita Community Edition in production is not recommended.
On the other hand, IBM BPM stores the options indefinitely, making them easier to use. IBM BPM also has better performance. I would recommend Bonita for understanding and learning the concept of BPM. However, I would not recommend Bonita to anyone who wants to go into production for a long time.
Overall, I would rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Software Engineer with 1,001-5,000 employees
It doesn't use any type of proprietary scripting language, like in some other BPMs. Documentation and examples could be enhanced.
Valuable Features:
I was tasked with evaluating three different BPM vendors for my organization. Of the 3 I evaluated, Bonita was the best in:
- creating forms
- ease of customization of forms
- versatility of supported platforms (we have both Macs and Windows machines, and the Studio will work on both)
- It is the only BPM platform that I've seen so far that allows for versioning of artifacts.
- Though we'd like to have a totally non-programming implementation, Bonita facilitates scripts where needed. It doesn't use any type of proprietary scripting language, like I saw in some other BPM products.
Improvements to My Organization:
Our first use case is not in production yet, but our business users have expressed how they feel it will add the needed checks and reviews to an area where data was updated without any type of review process.
Room for Improvement:
The documentation and examples definitely could be enhanced.
Use of Solution:
6 months
Deployment Issues:
Not in production yet.
Stability Issues:
It has been very stable in our dev environment so far.
Initial Setup:
It was very easy to install both the studio and the server engine.
Implementation Team:
We installed it via our in-house team.
Other Solutions Considered:
BizAgi, Process Maker
Other Advice:
Before choosing any BPM product, definitely do a real world POC with and test ease of connectivity to external systems via REST or SOAP, evaluate ease of form development, and ease of custimization.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Partner at a consultancy with 11-50 employees
Beneficial low code platform, easy installation, but IoT connectivity needs improvement
Pros and Cons
- "One of the most valuable features is you can create without coding, it is a low code platform."
- "There could be an improvement in IoT connectivity."
What is our primary use case?
We are in the early stages of testing this solution. It is used for business process automation.
What is most valuable?
One of the most valuable features is you can create without coding, it is a low code platform.
What needs improvement?
There could be an improvement in IoT connectivity.
For how long have I used the solution?
I have been using this solution for a couple of days.
Which solution did I use previously and why did I switch?
We have used Novacura.
How was the initial setup?
The installation was easy.
What about the implementation team?
We have an internal team that does the implementation of Bonita.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
Which other solutions did I evaluate?
We have evaluated Pega.
What other advice do I have?
I rate Bonita seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Team Lead at Wipro
In my MBA class, I use this tool to teach BPMN design and execution. Documentation is weak.
Pros and Cons
- "Development of forms and flows."
What is most valuable?
The most valuable features are:
- Development of forms and flows
- Flow execution
- Database connectors
How has it helped my organization?
In my MBA class, I use Bonita BPM to teach BPMN design and execution.
What needs improvement?
The Cloud version should have a different billing model. I have installed the image of Bonita BPM on Amazon AWS and there is just one option to use and pay for.
For how long have I used the solution?
I have used this solution for two years.
What do I think about the stability of the solution?
Bonita BPM is simple and fast. It is very easy to install and use.
What do I think about the scalability of the solution?
Scalability of the Bonita BPM Community version is low. The paid version may be better, but I don't have contact with it.
How are customer service and technical support?
I use the Community version that doesn't have support. Documentation is weak.
Which solution did I use previously and why did I switch?
Oracle BPM was too heavy and complex, I needed a simpler solution and that is why I selected this solution.
How was the initial setup?
The setup was very easy.
Which other solutions did I evaluate?
We evaluated other solutions, such as Oracle, IBM, and MuleSoft.
The important criteria while selecting a vendor are support, good price, good quality and performance.
What other advice do I have?
You should check also Oracle and IBM BPM on cloud. However, if your company doesn't have a big budget, then Bonita BPM could be a good option.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Consultant at a tech vendor with 10,001+ employees
With it, we can run processes immediately after the design stage, but not all BPMN 2.0 notations are supported.
Valuable Features:
1- Rapid Live Process Design and verification
2- Webservices and Connector
3- Form Builder
Improvements to My Organization:
1- Designing processes is a two way street: you design and verify and the verification process usually is a guess work. But with Bonita BPM, you can run the process (as it will in the final stage) immediately after the design stage, giving you 100% control over the quality of your processes and flows.
2- Designing processes requires interaction with other systems to get, set, update and delete objects. With Bonita Connectors, it's really easy to design and run processes which interact with other systems.
3- Quick prototyping by utilizing the Form Builder, get your data as per your requirements and prototype the process/application FAST!
Room for Improvement:
BPMN 2.0 notations are not all supported, would love to see them all coming in (e.g. complex gateway)
Disclosure: My company has a business relationship with this vendor other than being a customer: I am Authorized to re-sell the product

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Updated: May 2025
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