Celonis Reviews

I use the full process to list purchases for materials, as well as accounts receivable and accounts payable.

Celonis helped me with its credit management app and credit customers. The solution lists customers over order, and helps us find customers over credit. The solution also helps with price analytics and to find any material from one vendor.

Colleagues don’t use clear invoices in SAP, so we use all of them in Excel files and import them in SAP, but Celonis helped us to improve this process. After using Celonis, they should record a clear invoice for each financial document, And after that, I can monitor customer behavior.

Celonis’ Process Cockpit is valuable.

I prefer to see S/4HANA in the marketplace. With Celonis it’s a CU app for HANA, but it's for ECC for all of them. Using the other apps and connections is limited for us. For example, we need inventory management, and we use the S/4HANA, but we don’t have any application and connection for this process in the marketplace. This is a gap for my business.

I’ve worked with Celonis for about one year.

We had a bad connection with SAP for two or three days. After we upgraded to SAP 2022, we have probably had a problem connecting Celonis and SAP. And now the stability is not good. We consulted technical support about this problem and I’m waiting for answers. I rate Celonis’ stability a six or seven out of ten.

My company has 36 users on Celonis.

I’ve contacted Celonis’ customer support once and it was a good experience.

I rate the initial setup for Celonis an eight out of ten because it is easy. Also, everyone monitors updates. Celonis had an update for connection, extraction and data models, Celonis became much easier to use.

We need one day to install the connection and extract and one day to install any apps. We need six people to deploy the solution, with two analysts, two admins, two people from the IT team and two people working with the network.

The price is high for us. I rate the pricing a ten out of ten.

I’ve tested Process Diamond and a local software in my country.

When I see another person who works in a similar company, I recommend Celonis. But the price is too high for our country and is a problem for us. I rate Celonis an eight out of ten.

The main use cases for Celonis are twofold. Firstly, it involves the end-to-end implementation of Celonis for various business processes so that clients can monitor their business processes. Secondly, there's a secondary use case related to internal audits. Here, we analyze one to two years of data to identify process inefficiencies and other pain points.

In one of our client’s normal implementation projects, we identified different pain points using Celonis. Celonis identified a lot of rework, and we implemented some additional improvements, like RPA. This way, the rework can be minimized, reducing human involvement. This improvement was possible because of Celonis.

The product helps clients visualize potential savings by minimizing human errors and reducing manual work. These aspects can be effectively identified and implemented using Celonis. It is the goal for all the Celonis projects.

The purchase and ticketing management processes could be improved. The solution must be more user-friendly. Another room for improvement is the interface. A few different coding languages, such as Python, SQL, and YAML, are being used right now. To use the product completely, we have to know all these languages. It is a little difficult for beginners to learn so many new things together. If there are one or two languages or drag-and-drop features, it will be easier for new users.

Celonis provides many updates every month or every quarter. It is difficult for the implementation partners to stay updated with the features they are providing. The product is already adding many new features every quarter.

I have been using the solution for almost four years now. I currently use the latest version.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability an eight out of ten because it is already a market leader. I have worked with different clients from different regions of the world. Almost all the clients prefer Celonis for process mining. Many clients are also moving from traditional reporting tools like Power BI or Tableau to Celonis.

I rate the ease of setup a seven out of ten. It is moderately easy. The solution is deployed on the cloud.

A standard deployment process takes around six to eight weeks. Initially, we set up the connection with the client's source system and Celonis. Then, we extract the data, transform it, and create the dashboard and reports as required. Finally, we analyze the visualization to identify the pain points.

I rate the product’s pricing a nine out of ten. The solution is quite expensive. It has some customized plans for different partners. Sometimes Celonis sells the licenses directly to the client, and we only implement it. So the licensing cost depends on the requirement, but it is costly.

I mostly work on cross-industry projects with multiple vendors from different industries and domains. The projects mainly revolve around processes like purchase-to-pay, order-to-cash, accounts payable, accounts receivable, ticketing, and integration management. There are a few KPIs that we track, and it depends on the process. For example, in the purchase-to-pay process, we have KPIs like reworks, automation, and segregation of duties. Based on these KPIs, we try to implement improvements and optimize the process flow wherever we see room for improvement.

I will recommend the solution to others because it will open up completely new potentials in their existing business process. They can know how their existing business processes can be optimized and improved. We can discover so many new things using Celonis, which is impossible with any other traditional reporting tool in the industry. The tool has many different capabilities, like automation. It is a complete tool. The solution has a few issues.

Overall, I rate the solution a nine out of ten.

I use the solution to deal with API processes, to understand business flows, and end-to-end processes.

The most valuable features of the solution are Celonis Process Explorer and Variant Explorer, which allow users to see all the digital footprints related to processes.

With Celonis, the way to use the product is one of the main difficulties users face in our company. In our company, we use Celonis for analysis, KPIs, and dashboards, and though the creation of new views is not too difficult for me, I cannot use all the luxurious things that we use in Celonis in our company while dealing with the analysis part. In general, the tool is easy to use, but our company doesn't get the luxury of using all the components in the analysis area of the product.

I have been using Celonis for a year. My company has a partnership with Celonis.

In terms of scalability, Celonis has more potential than Tableau and Power BI. Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment.

My company connects daily with Celonis' technical support team. Celonis' technical support team is very supportive, and our company can reach out directly to the support team if we have any queries.

Within a day or two, the technical support team of Celonis solves our company's issues.

I rate Celonis' technical support team a seven out of ten.

Neutral

In Celonis, when our company has all the configuration permissions, then the initial setup phase becomes easy, especially when we want to connect to their source system. Otherwise, users can use Slack to deal with the product's initial setup phase, which is an easy process. The source system makes documentation available in Celonis, so it is not difficult for anybody to deal with the product's setup phase.

The solution is deployed on the cloud, and if you don't want to connect to the systems, then it can always provide the data in a flash file.

Celonis doesn't need users to follow a deployment process since one has to just give users access to Celonis EMS to users so that they can see the process flow. There are no deployment issues in Celonis, and once any model is built with the product, our company has to provide training to the client on how to use all the dashboards and KPIs with Celonis Process Explorer and Variant Explorer.

Though Celonis is a bit pricey, it is worth it.

I suggest that others who plan to use the solution first use Celonis Academy Training.

With Celonis, my company builds apps and publishes them in marketplaces, and if anybody wants to use a particular app, then our company builds it for them, after which they can download it or purchase it from us.

I rate the overall tool a nine out of ten.

We have done ITSM. And for Citibank, we have done some process mining. I have done it for Citibank. And for accounts payable, we have done it for one of our clients. For resolution time and DSOs, on-time deliveries, all this is what we have done.

I find Action Engine for notifying the user, and also Studio Spark, and knowledge models; all these features are useful. 

Action flows are still very useful, like for notifying the user, notifications, alerting them, updating the tables, and notifying the approvals side for ITSM so that the on-time delivery would be increased or the resolution time would decrease.

I want to see improvements in terms of machine learning. In the future, there are a lot of things to do with machine learning, so I want to do that with Celonis.

Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient.

Also, there is room for improvement in technical support. 

I've been using Celonis for three and a half years now. So, we use EMS.

It is a stable solution. 

It is a scalable solution. There are ten people in our team using this solution. We are looking to expand the usage of the solution. 

Customer service and support depend on the partnership we have with them, but they respond to us quickly within a day or two. We have good support, which is compared to other tools like UiPath, and Celonis has good support. We receive good support. 

Positive

I was trying out Tableau before. I worked with it for three to four months. But Celonis is the first tool I worked with separately.

I also tested UiPath. But Celonis is better from a development perspective. Celonis is very compatible with the developer side because of the transformations that UiPath is doing; we have to download and do the necessary transformations in Visual Studio, and then we should upload it and test it in a test environment. I have seen that it's not that compatible compared to Celonis. 

In Celonis, we have a custom building of KPIs and all, but in UiPath, we have only some metrics and aggregated functions we can use. We cannot customize the metrics like we can in Celonis. 

Also, in Celonis, it's obvious how we can design our dashboard however we like, but in UiPath, we cannot do that. We can only adjust the VPN lens,  which is not as good as what I feel. When it comes to extraction, it supports only a few things. They have only a few templates I have, where the service provides a hundred plus ads, which you cannot directly inject your data. 

But in Celonis, you have the option to do that. When it comes to data science, you need a separate license for UiPath, which is another added cost. So, UiPath is, of course, is different from Celonis in various aspects.

For Celonis, the initial setup depends on what type of connection it is. Suppose it's RTSM or something like that, we can have direct connectivity, or we can go with the extractor-based. 

But when it comes to SAP or DNS integration and all, the installation of RSC modules, all these come in. So, it is a bit time-consuming if it's not a direct connection.

For me, it took three weeks for the connectivity with on-premise SAP. And for ITSM, it took eight days or something. And it also depends on the client's networking and the support we get from them, it all depends on that.

For the implementation strategy, I usually get the tables I go to the table side, look at the unique keys and the relations between the tables, and then I construct the case table. 

And then I go with the activities, what would the activities be, reporting, how can we do any transformation? Sometimes, when I was working with the Oracle database, there was a non-unique field term which is not a visible one. Then we converted it to the human-readable monthly date format on the transformation side. 

And there's a US daylight saving logic that we worked on to make it more compatible and meaningful. When it comes to the dashboard side and scheduling, it helped with daylight saving. 

And then all these installation transformation sites. I go with the data model building, trigger tables, and any simple interaction engine, we work on the table side, activity table, and case table mapping, which is managed to the end. 

After all this, I load the data model, then I build the dashboard with the basic process explorer, then I go to the transformations, and they have a meeting with the client. This is how it's going on. Then, we build the KPIs depending on the use case they're looking for. 

And also all these things, automation, action flows, action agent performance, root cause analysis, and the violations affecting the process. And then testing, we do a comparison with the source table and what we are getting before it's going to the client.

I needed three or four people for one process.

The price is reasonable. It cost around $10,000. But when you're making an investment and considering the data aspect and facing transformations, you gain valuable insights visually. In comparison, I find Celonis to be less expensive than UiPath.

I just want to learn more tools for process mining so that I can have an idea of which tool works and I can understand the limitations of this tool. If you learn too many tools. So, I just want to get a grip on process mining tools. 

Celonis is a good tool. From my experience, it offers substantial value.

I would rate the solution a nine out of ten. 

We use the solution for process mining, BI dashboarding, machine learning, data science, pattern matching, optimization, and as a triggering point for automations. 

Most of our use cases are related to supply chain, procurement, and logistics in manufacturing. 

We have 12 to 15 developers and hundreds of end users. 

The solution has very detailed documentation for technical items so it is very easy for developers to use. 

The process analytics could be a bit easier. You should be able to drag and drop easily from all of the aggregating and calculating functions rather than having to write an equal query. It takes a time investment to learn how to write an equal query. 

Documentation can always improve to make things even easier for developers. 

I have been using the solution for three years. 

The solution is stable but sometimes we need support because the system goes down. 

The solution is scalable. 

Technical support is good. There is also very detailed documentation available for all technical items.

The setup is pretty straightforward. Everything is documented and you can get support of you don't have the documents. 

We implement the solution for customers. The connection and basic configuration takes one or two weeks. Implementation depends on your project and the size of data you are using. 

Our process includes setting up the connection with the source system and taking in required tables. We build our data model and process analytics based on the data model. Analytics are shared to multiple dashboards. We use Python so all required data science tools are available. 

If you are looking for a process mine tool, the solution is the best option in the market right now. 

I rate the solution an eight out of ten. 

Celonis is used to perform process analysis and identify process gaps. It aids in determining which parts of the processes can be automated.

It will assist customers in identifying and the consumer can tell us what steps are involved. 

We hold sessions with our clients, to better understand their processes, and based on the discussions, we try to find out what the pain points are in their processes and where they can improve. 

Once we understand it, we pull the relevant data from the associated data that we talked about with them. Then we try to let the process happen. Celonis assists us in developing that process model.

It displays the flow of the processes, allowing us to examine or discover where the gaps in the processes are, as well as where the delays are occurring. 

If there are any places for improvement where we can reduce manual labor we can scope automation. 

This will eventually assist customers in improving their operations, reducing cycle time, life cycle time, and human labor. It also assists companies in reducing human errors that cause delays in processes, as well as delays or loopbacks in processes.

They have in-built connectors for connecting to various systems. 

You can immediately pull or extract data from an SQL database, SAP database, or ServiceNow. 

They provide in-built connectors, which we link to the various systems, and we can pull and extract data from those systems.

Maybe I don't have that response right now because, as I previously stated, I am still a beginner and have only been using this product for six months. I am just getting started with Celonis, I don't think I am the ideal person to comment on areas for improvement in the product itself, in Celonis.

If you compare the pricing and other features, then yes. I believe one thing I can recommend here is that they create a community atmosphere to assist new users in doing hands-on work. 

They have an academic program where we can conduct hands-on, predefined databases. 

They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product.

I have been using Celonis for six months. I have just recently begun to explore it; I'm still a beginner.

It's a cloud platform that is hosted by Celonis.

It depends on the analysis, what you conduct, and how it affects the interactions we have with subject matter experts. 

I am referring to the inputs provided by subject matter experts, on which we draw our analyses. 

It is the obligation of both teams, the Celonis team and the subject matter experts, to communicate the appropriate information with the Celonis team in order for them to work in the appropriate areas. 

They can identify the pain points, and they can work on the analysis in the proper way, on the appropriate track. 

Once the analysis is completed, it appears as a dashboard or as a suggestion to the customer, indicating which areas require attention. such as what are the areas for improvement and how they might close the gaps. Then it is up to the customer to implement the solution.

I don't know how I can connect scalability to Celonis. Scalability may not be related to Celonis.

I work with a team of four in our organization who use Celonis.

In Celonis, there are two types of users: data engineers and data analysts. The responsibility of data engineers is to link Celonis to the data sources, extract data, pull data from the data sources, process the data, and load data into data models.

These are the roles of data engineers, and the function of data analysts is to use the data that has been extracted or loaded, transformed, and loaded by data engineers to develop the dashboard, perform analysis, and make graphs, charts, and flow diagrams.

It is possible that we will increase our usage.

I am not aware of anything in that area, but as I mentioned, right now on the specific project that I am working on, we only have a team of four people, and I am not sure whether there are other projects going on where Celonis is being used.

I am continually learning and exploring Celonis. So far, I have not encountered any difficulty or circumstance that required me to contact Celonis' technical support team. As a result, I have no knowledge of their technical support or responsiveness.

They have forums as well, but I have never tried to use them. I have never been in a situation where I needed to use them.

Process mining is a new area for us, therefore I'm not sure if there are any other process mining tools on the market before Celonis. I haven't tried any before Celonis. This is the first product.

It does not require any setup. It is hosted in the cloud. 

Simply purchase the license to obtain the credentials, and then log in with the admin credentials provided. 

You can establish accounts for your team members so that they can log in with their own credentials; no setup on your machine is required.

Celonis can easily be maintained by one person.

I am not involved in the cost area. I am not aware of the license costs or expenses.

I work on the retail engineering team, where my responsibilities include connecting the systems and pooling data from the system databases into Celonis.

I don't believe there are any additional expenses. They are not required. 

We use Windows 10 PCs, which don't have any special hardware requirements.

You can start using it on any browser on your Windows 10 system, although we are more likely to use Chrome.

I would recommend this solution to others who are interested in using it.

They have a good UI and good features for data extraction, data load, and data transformation. 

I would rate Celonis a seven out of ten.

I have not yet explored all of Celonis' features. As previously stated, I am still a beginner and am currently exploring the tool.

We optimize banking processes with Celonis. 

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process. 

As an evaluator, I found the user interface easy to use. However, for business-oriented individuals who may not be as familiar with such tools, their focus was more on how it facilitated the review and analysis of processes rather than the user interface itself. From my perspective, I found the UI for process monitoring, process intelligence, and other functionalities to be good.

The UI could be improved.

I have been working with the product for more than 2 years. 

A couple of times, I encountered hindrances, possibly due to network issues or other factors. However, overall, the tool remained stable and usable.

The primary focus was automating some of the banking sector's processes. Finding multiple processes that could be merged or streamlined to create smoother processes helped us decide to move forward with the technology. My decision was primarily based on targeting processes for optimization.

Implementing Celonis within our organization was one of the most straightforward processes. Even when we began introducing it to our customers, I recall it being a straightforward experience. Connecting it to our existing processes and initiating the necessary approaches was relatively simple. Business-oriented individuals were particularly eager to see the identified value and realize the benefits of using Celonis.

I rate the overall solution a seven out of ten. We previously had a similar product called UiPath, which could handle most of the processes we aimed to optimize. However, Celonis provided additional features that UiPath lacked. Additionally, other features are available, such as those utilizing artificial intelligence for various operations and system integration and management.

I am learning to use the solution for now.

I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce. I like how the product deals with automation. I like the product’s UI, how the features work, and how they look.

Celonis provides machine learning or artificial intelligence analysis for the root cause of some process inefficiencies. We don't have to identify issues by ourselves. We can just rely on Celonis’ ML or AI features.

The tool must have better process graphs. It would be better to have some tool keys with customizable data. It would be better if detailed information about an activity is available when we hover the cursor on the activities. The solution must provide better side-by-side comparisons of different processes like target and current process or as-is and to-be models. I have faced issues on these points while using the product.

I have been using the solution for half a year.

I rate the solution’s stability a nine out of ten.

The tool’s scalability is great, and I like how it is done. I rate the scalability an eight out of ten. I have a small team of six people. We are learning and trying to do some test projects or pilots in the solution. We plan to increase the usage. Our clients want to look at our results. We are thinking about talking to Celonis to purchase some additional licenses. It depends on our projects and pilots. We like Celonis, and we would like to develop in this area.

I've used technical support a couple of times. The team’s response was fast and pretty clear.

Positive

I have used UiPath Process Mining. I have a bit more experience with it than Celonis. However, I like Celonis, and I am trying to learn and make Celonis our main tool for process mining in my team.

The initial setup was easy. I rate the ease of setup a nine out of ten. The deployment can be done very fast. I didn’t face any issues during the deployment. I used Celonis’ task mining tool. It's something different from process mining. Task mining deployment can take several minutes.

To deploy the tool, we should prepare our data, upload it, and do the analysis. Then, we can share the dashboard we make. We must assign roles to people we want to share the analysis with. It depends on how many people we want to see it.

I rate the pricing a five out of ten. The product is pretty expensive but reasonable.

People who want to use the solution should watch a lot of videos that Celonis provides in its academy. They must find some understandable project to understand process mining and how to work with it. They must try as many vendors as they can to compare and find the best solution.

We should find the tools that are best for our current task or our current project. We should not be rigid about using only Celonis or only UiPath. Overall, I rate the product a nine out of ten.

The product is used for the core business processes like accounts payable, accounts receivable, and order management.

Celonis Studio was introduced recently. Earlier, Celonis was case-centric. It worked on a case level. Now, it groups object-centric things. Action Flows are good. Most of the features in Studio are valuable to us. The solution has many features.

With every upgrade, the product is completely changed. When we work on technological tools, improvements will be made. However, the product should be similar to its previous version even after upgrades. With Celonis, the product and its features are completely changed after upgrades. The new features launched are unrelated to the previous version's features. A person experienced with last year's version cannot use the features introduced in the latest version.

I have been working with the solution for almost four to five years. I am working with the latest version of the solution.

The tool’s stability is good. There are no issues. I rate the stability a nine out of ten.

I rate the scalability of the tool an eight out of ten. Nearly 100 people in my organization are using the product. My clients are enterprise businesses.

Earlier, the technical support was the worst. Now, it has improved.

Positive

I rate the ease of setup an eight out of ten. The solution is deployed on the cloud mostly. The product can be deployed within eight to ten weeks if the process is less complex. A complex process with more use cases would take more time.

To deploy the solution, we need to understand the customer’s database environment and make a real-time connection. It is the most challenging part of the process. Customers don't allow us to connect to their databases. We must explain to them how we maintain their privacy and store their data. Once the connection is made, we just follow the normal procedures.

The solution’s pricing is high when compared to other process mining tools. I rate the pricing a seven out of ten.

People looking to use the solution should understand the basics and how Celonis works at the architecture level. Many users get trained and come to the job directly without understanding how the architecture works. Overall, I rate the solution an eight out of ten.

I use the product for technical support.

The main feature of the product is process mining. We can use it to discover processes and mitigate the mistakes in the process. It also helps in optimizing the processes.

First-time users would need help from the support team to implement the solution. The support costs are very high. We must pay a very high price if we need to involve the support team.

I have one year of experience implementing the solution in the mining industry.

We get support from the web pages dedicated to support. If we face any specific server situation we don't have any experience with, we can resolve it with the technical support team’s help.

Positive

We use other enterprise solutions like Make. We use Make to integrate other solutions like Microsoft Excel and SAP.

The initial setup is not complex. We need to get trained and have some expertise in using the tools and the platform.

We implement the solution to gather information about the service providers. We do not need to maintain the product after that.

The tool has different pricing plans. We use a cloud solution focused on enterprise businesses new to process mining and Celonis. If we want to scale it up in the company or another process and another business unit, the cost will be high.

Once we try to scale it up, the product becomes expensive. The pricing is not an issue in a medium and large company because it's very low. It will cost $15,000 a year when we start using the solution. However, if we want to scale these solutions, the pricing can go up to $200,000 and more.

We do only one project or one process. I do not have experience with the tool’s scalability. We use it to mitigate the mistakes in this process. It is a very good product. Overall, I rate the product a nine out of ten.