Celonis Reviews

In general, I benefit more from cost optimization, revenue increase, or, in other cases, customer satisfaction because it's better to work with this kind of streamlining that supports people during the workday.

This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.

Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution. Today, with tools like Microsoft's Copilot, Chargebee, Gemini, or Cloudy, it is essential for the Celonis solution to have their services and solution models integrated with GenAI.

I have been using Celonis for about one year bsince my first contact with Celonis was one year ago.

At the moment, I'd rate scalability six or seven out of ten. The list of use cases doesn't cover the entire process or the whole piece.

I rate technical support a six out of ten. It depends on the value of the contract. If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles. However, if I have a small contract for a minor client, the partner works alone.

At the moment, I don't have an answer since I have just started a profile value project with Celonis. In this case, this kind of phase doesn't require implementing technical elements. I have access to a preconfigured platform.

I have different kinds of savings, however, the first saving is cost optimization.

My company is a consulting company, similar to Accenture or PWC. At the moment, I would give the solution an eight out of ten. Celonis is a good idea to change the way processes are considered in a company. It may not be perfect yet, however, it's the best way if the organization wants to approach processes with a data-driven approach. 

Public Cloud

I use Celonis for process analysis. It helps me visualize processes through algorithms, identify variations, and analyze throughput times between activities. Once I identify the processes and variations, Celonis assists me in optimizing processes, reducing throughput times, and identifying automation opportunities. Celonis also offers built-in apps for shifting from legacy applications to Celonis for daily operations, including financial operations.

I find Celonis valuable for process visualization and analysis. It allows me to create various analyses and views, providing a clear picture of current processes. This enables me to identify improvement areas and process optimization opportunities. Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.

From a development perspective, I think there could be improvements in version control and deployment. Changes in Celonis are packaged as assets, and when I publish an asset, it applies to the entire package, which makes tracing history difficult. I believe enhancements in this area would be beneficial.

I have been using Celonis for more than one and a half years now.

I find that deployment depends on the complexity of the client's processes. With straightforward processes, implementation is relatively easier, but it becomes complex with complicated client processes.

I find customer service to be responsive and they usually address issues promptly. However, they aren't always able to solve problems, which can be a limitation for me.

Neutral

For me, the full implementation process in Celonis can take around three to four weeks, depending on the complexity of the targeted process.

From the development side, I find that one or two resources can manage simple implementations. For more complex implementations taking three to four weeks, one resource is typically sufficient.

Based on client feedback, I have heard that the pricing for Celonis is considered high. However, as a developer, I am not directly involved in the pricing aspect.

My overall rating for Celonis is six to seven out of ten, considering the areas of improvement, complexity, and high pricing. However, I would definitely recommend Celonis to others since it is the market leader in process mining.

Private Cloud

Other

I have used the solution for POCs and POVs on P2P, procure-to-pay and order-to-cash processes. I have also worked on a project that involved implementing a Starter Kit using Celonis for procure-to-pay. Celonis offers Starter Kits for multiple use cases. Celonis has also been used in our company for incident management and automated solutions using the ML workbench. 

I have dealt with majorly two types of customers with Celonis. There are strategic customers who use the product for one or two months duration to check the reports for high-level processes. The other types of customers for Celonis are operational customers who use the product daily using the profile view. 

One of the vital features is the solution's easy integration with varying sources. The end-to-end process view offered by Celonis is another crucial feature that no other analytical tool is able to provide. 

Celonis' data engineering processes should be transformed into a low-code structure. Excessive coding is still required across the Starter Kits, where the market is focusing on low-code automation or transformations. The tool's UI should also be more intuitive. The data engineering pipeline within Celonis is highly technical. 

The interface in future versions of Celonis can have a drag-and-drop format with a more intuitive configuration. If you check other solutions like Power BI, business professionals can use it without technical experience, but usually, the same person won't be able to use Celonis freely. In the standard deployment of Celonis, you will need one project manager, an expert value architect, and two or three developers to manage the design pipeline.

If your organization has a partner for executing all the Celonis pipelines, then it must be ensured that a COE is assigned in-house for hypercare needs. For instance, if some KPIs need to be changed or if irrelevancy is found, maintenance needs to be implemented every year or every six months for KPI adjustments and rebuilding of sources or logic.

The aforementioned maintenance tasks for Celonis are usually carried out by an in-house COE; without a COE, maintenance can become challenging. 

I have been using Celonis for more than three years. 

The solution is often unstable, and issues occur, requiring tickets to be raised with the vendor. Common issues include inaccessible dashboards, non-displayed KPIs, and unavailable source content. A dedicated professional is needed in the organization to deal with such aforementioned issues. 

It's a scalable solution for the cloud properties. 

I am unsatisfied with Celonis' support experience. The response time is huge, but a response always arrives from the support team. 

Positive

Celonis' initial setup process is very simple, especially if POCs and POVs are implemented using manual data. But the implementation of Celonis for data engineering aspects and transformations can be extremely complicated due to excessive technicalities. Our organization uses the cloud version of the product. 

To deploy Celonis at our organization, we begin with data analysis and try to identify the sources. Then, process connectors are used to integrate the sources. The aforementioned steps are implemented based on the two-way quality environment.

The data is downloaded directly on Celonis as per the client's requirement and timespan, after which the extraction phase arrives, where we implement the transformation using the selective tables, activity tables, and case tables.

As part of the aforementioned step, varying support dimensions from sources like SAP are used and the data job is created. Once the data job runs, the activity and case table are loaded with data, post which the data jobs can be explored on varying process explorers. Then based on the overall KPIs the deployment process of Celonis is completed. 

If the Starter Kit is being used, then data validation needs to be implemented in addition to the aforementioned processes. The deployment process of Celonis has three phases: the first is the analysis phase, followed by the build phase, and the value training phase.

The deployment duration majorly depends on the sources; for instance, if you have SAP as a source and the standard modules have been scoped out, it would take a month for analysis, two months for design and another two months for value creation, so it takes five to six months overall to deploy Celonis for standard sources like SAP or Oracle, but for custom-built solutions it can take one or two extra months. 

In our organization, we measure two KPIs, which are time-to-value and time-for-value and these factors are used to calculate the ROI. There is definitely an ROI for Celonis due to the extremely innovative methodology and premise. 

Celonis is the most expensive solution in the market, and many customers are ready to migrate to more affordable solutions such as ARIS and SAP Signavio. Celonis must reduce its costs globally, especially in countries like India. 

Celonis is extremely innovative compared to other tools. The data pipeline needs to be improved, but I would rate Celonis a ten out of ten for innovation. 

Customers of Celonis either follow the strategic KPIs or the operational KPIs. The strategic customers reap the benefits by utilizing the transformational aspect of Celonis, for instance, including strategic KPIs such as automation capability and checking the increase or decrease in automation rate of the core system.

On the other hand, operational customers might check KPIs related to incident rates, bottlenecks, and throughput time so that immediate decisions can be made using Celonis. The aforementioned KPIs help the operational customers strategically budget the digital transformation projects. 

Celonis helps customers improve their business model through the automation approach, which might have been previously a preventive approach. Celonis presently follows a pro-active approach that helps in anticipating what bugs might be found. 

The Execution Management System (EMS) of Celonis has helped in identifying and addressing inefficiencies across processes. The aforementioned features provide a centralized view. I would recommend others to use process mining solutions, but I would leave them to their own decision and expertise to choose the most suitable one for their organization, Celonis should be among the top choices. 

The biggest trend with Celonis is that it's already equipped with object-oriented process mining that integrates multiple sources. I believe OCPM is one of the market trends that only Celonis has successfully implemented. 

Celonis allows the integration of automation features with process mining through the acquisitions of firms like Integromat and Make. Communication and task mining are other industry trends that Celonis is able to leverage. I would rate Celonis as eight out of ten overall. 

We are using it for core business processes such as order-to-cash, accounts receivable, and accounts payable. We also use it for our mobile application and up-to-sales services.

We are actually using Celonis to understand our processes, bottlenecks, and problems, and especially to identify automation opportunities. We like process mining.

The most helpful features are understanding our processes, bottlenecks, and automation opportunities. We like the process mining capabilities.

We don't need any new features to be added. Celonis is like a Ferrari compared to others. However, the only problem is the price; it is a little bit expensive when we compare it to others.

We have been using Celonis for about four years.

We don't have any technical issues. Stability is not a concern.

The support is perfect. We are getting free consultancy from Celonis itself, and they are providing us with a value engineer. We also have a great e-learning platform available.

Positive

It's up to the company. If you follow Celonis's advice and use their ready-to-use application dashboards, implementation is straightforward.

The price is a little bit expensive when compared to others. That said, it offers features that other competitors don't have.

We researched other tools like open source tools and process mining tools from IBM and SAP.

Celonis provides a lot of unique features and has a very supportive technical support team.

I'd rate the solution nine out of ten.

We use the solution for procure to pay, order to cash, and warehouse management. Essentially, we utilized OCPM model, which facilitated the connection of three distinct processes. By linking these processes, we were able to identify inefficiencies across the entire workflow, spanning from warehousing to account payable and order to cash. The process of connecting these three processes took approximately three months. Subsequently, we achieved a value realization of around 15 million dollars in monetary terms.

Celonis has robust process mining capabilities, conducted thousands of successful implementations across various clients. Currently, Celonis offers not only process mining but also process modeling within its suite of tools. Their approach has evolved from case-centric process mining to OCPM, which represents a different paradigm in the field. This shift to OCPM has been successful for Celonis, allowing for more effective analysis and optimization of processes.

The solution is stable.

Celonis is known for its stability and scalability. It seamlessly integrates with various tools, including RPA tools, and offers a user-friendly interface, making it easier to use compared to some other products. However, the claim that SAP products have less ability to integrate heterogeneous systems compared to SolarWinds is inaccurate. Both Celonis and SolarWinds have the capability to integrate with a variety of systems, including SAP, Oracle, JD Edwards, and Salesforce. Additionally, both companies provide technical documentation to guide users through the integration process.

30 people are engaged with the solution.

We primarily reached out to Celonis when encountering issues or when we needed to activate specific features that we were entitled to but were not enabled by default. In these cases, we contacted Celonis technical or customer support for assistance.

Celonis is simple to use, but OCPM requires a deeper understanding from the business. It can be a bit complicated to use. Overall, the platform is very intuitive. It has aided us in coding and building views in one and a half to two months, making it very user-friendly for us.

Celonis is expensive but it depends on the deals. If Celonis's market strategy is more aligned with providing a lot of discounts, then it's a very complicated pricing strategy. Typically, partners are entitled to some credit points.

The mining capability of Celonis is very mature compared to other products.

Celonis is certified with numerous major compliance verifications. As a tool, it boasts close to 40 certifications, including GDPR, ISO, and COSO. Additionally, it is SOC 2 compliant.

First of all, Celonis is a good tool for process mining. Companies planning to implement Celonis or purchase a license, they need to first determine their strategy for utilizing it. Simply using Celonis as a platform may not yield significant results. To maximize value, they should consider leveraging Celonis' Value Accelerators. If they aim to identify and address inefficiencies, it's essential to quantify them. Celonis can assist in quantifying various inefficiencies and automating processes to mitigate them, resulting in tangible savings. For instance, in a procure-to-pay process, increasing realized cash discounts from five percent to ten percent can lead to substantial savings. Similarly, parameters like accounts receivable turnover can be measured, offering a promising return on investment or license purchase.

Celonis utilizes PIG with AI capabilities to develop Copilot, a tool aimed at providing insightful analysis by interpreting user commands such as querying specific KPIs. This system is efficient in generating alarms on the backend and producing matrices based on user inputs.

Overall, I rate the solution a nine out of ten.

I use the solution for process mining. We create dashboards for auditing activities. In the insurance industry, the throughput time is essential. We ensure we deliver insurance within seven or fourteen days, depending on whether it is for personal or commercial purposes. We also use it for standardizing the processes within the organization. We try to reduce the variance within the processes by discovering the variants and standardizing and improving the processes.

Cause analyzer is a very good feature. It helps find coherence between the lagging and leading parameters. It is one of the most valuable features of the solution. The product has a very robust system.

Since the solution has a lot of features, it should improve on training. The features are sometimes overwhelming. The product must focus on training for low-code and no-code people.

I have been using the solution for two years.

The product is pretty much stable. We haven't found any technical glitches or downtime. It is a reliable product.

The tool provides very limited data. They have their own cloud system, and they provide 40 to 50 gigabytes of data. It is easy to scale the tool, but it is costly too. If we need additional 20 gigabytes, we would have to pay $30,000 to $40,000. It is the main restriction to scale the solution.

Celonis provides us with a Customer Value Architect who provides us with resources, use cases, and insights into implementations. Celonis’ customer service is pretty nice.

Positive

We use the tool as a SaaS solution. We have everything on a website. Celonis provided us with the website license and the credentials. I rate the ease of setup a ten out of ten. We did not face any difficulties with Celonis.

Our Celonis team comprises a business analyst, a developer, and a manager. To maintain the solution, we clean the databases. If we do not need a particular data, we remove it. There is no hard-core maintenance necessary.

Celonis has the highest pricing in the process mining domain. I rate the pricing a ten out of ten.

Celonis has an admin center within its website. We can use it to add and remove people. It is a cloud solution. We use AWS for most of our application deployment, scalability, and production. The product is robust, reliable, and scalable. The only downside is its pricing. Overall, I rate the tool an eight out of ten.

Public Cloud

Amazon Web Services (AWS)

Celonis includes some machine learning and predictive functionalities, and it helps us with real-time data processing. We use Celonis as a consultancy firm for different clients, customers, and projects, and the requirement for real-time processing varies depending on the case.

Celonis provides flexibility, which is beneficial due to our diverse use cases across different customers and projects. Although I cannot quantify the benefits due to confidentiality, it is cost-effective and time-saving.

Celonis is intuitive, powerful, and user-friendly. Machine learning and predictive functionalities are key features. The tool's ability to handle real-time data processing is also valuable.

The data modeling features could be more intuitive.

We have not faced any downtimes or technical issues with Celonis. It is reliable.

I contacted Celonis for partnership purposes, not for direct customer service support regarding the tool's operations.

Positive

We use a variety of tools for process mining, including ProM, which is more powerful and academic but less user-friendly.

I cannot quantify the benefit because the actual numbers are proprietary to the customer company.

Celonis is significantly more expensive than other tools, such as ProM, which is open-source and free.

We have used ProM for process mining, which is open-source.

I recommend Celonis. That said, it's not suitable for small or medium enterprises due to its high cost. It is best suited for large enterprises.

I'd rate the solution nine out of ten.

Other

I use Celonis primarily for identifying high potential use cases where customers will benefit post automation. It provides insights into which areas to target by identifying pain points and high error percentages.

Celonis helps our organization by supporting digital transformation initiatives. Our knowledge of the product is enough to utilize it effectively even though we are not direct end users.

The most valuable features of Celonis are its graphical interpretation and pre-built connectors with industry platforms like SAP or Oracle. These pre-built connectors make it very easy as they are readily available.

Celonis could improve by expanding its use beyond finance areas into infrastructure domains, such as networks and server utilization. Also incorporating generative AI features would be beneficial.

I have been using Celonis for the last three years.

Celonis is very stable. I would rate it ten out of ten for stability.

Celonis is definitely scalable. It can be expanded to cover more areas like document scanning, images, and PDF scans.

The technical support team of Celonis is very responsive and helpful. I would rate them ten out of ten.

Positive

We do not restrict to one vendor but present multiple options to our customers, including UiPath, Blue Prism, and Automation Anywhere. We recommend Celonis based on its market leadership, pricing benefits, and cloud availability.

There is a definite financial benefit from using Celonis, with cost reductions ranging between 50% to 80%.

The pricing of Celonis is very competitive. I would rate it nine out of ten based on customer feedback.

We recommend Celonis, UiPath, Blue Prism, and Automation Anywhere to our customers and leave the final decision to them based on their research and needs.

Overall, I would highly recommend Celonis to other organizations because it has been the top leader in this area. The sales and support teams are very helpful, making it an advantageous choice compared to competitors.

I'd rate the solution nine out of ten.

Public Cloud

Other