Celonis Reviews

I'm an artificial intelligence developer and a user of Celonis. 

The process chart is valuable as it gives you the flow of the entire process. It was quite helpful in identifying the bottlenecks and everything related to the process.

I'd like to see a couple of algorithms that can better identify the bottlenecks and provide a better view of those bottlenecks. That's a futuristic approach on this tool.

We carried out a POC on Celonis for four months.

The solution is stable. 

I was the only person in the company testing the solution and we didn't attempt to scale. 

I worked through the training sessions and didn't require assistance from customer support. 

The initial setup was fine. It was taken care of by the IT team and I'm not aware of any issues.

We were using a POC license so we did not get to the point of checking licensing costs.

I also tried using UiPath but I found Celonis was better because it provided greater accuracy. At the time UiPath did not have great handout documentation available. I found Celonis to be a good software.

I would recommend this product for companies that have connectors available in Celonis, because Celonis is more of a data application. On a POC scale, I rate this solution eight out of 10.

If we deal with finance and accounts, we can do process mining for our customers' accounts payable processes. Within the accounts payable, we can observe the flow and invoices. We can see how many days it takes and which invoices are processed right the first time. We can also generate the process flow using Process Explorer.

In addition, some dashboards display the day's outstanding payables and show how many invoices are pending. It helps us know how much money is lost and how to get discounts or pay the full amount.

Celonis has machine learning and root cost analysis capabilities. It also has capabilities with process deviations and Process Explorer. In addition, we can do filtration based on activity and timestamp, and several features are available in Celonis to prioritize certain use cases.

They need to improve the root cause analysis because they label symptoms as root causes. In addition, they need to provide readymade value stream mapping. There are several models in value stream mapping, like first pass yield and rolled throughput yield, and these concepts are brought in as a measure in the Process Explorer. It will be beneficial to anybody who wants to complete a workshop.

We have been using this solution for two and a half years. Deployment depends on the customer's requirements, and some customers prefer having this solution on cloud, while others prefer it on their servers. We help customize Celonis for our clients so that data can be mined and different views of the process can be realized. We can identify deviations in the process, the root causes for those deviations and the financial impact.

It is a very stable product, and there are no issues.

It is a scalable solution.

The technical support is a commercial model, so they have readymade demos. There are also customized use cases that can be lifted and implemented. We haven't directly used technical support, so I can't provide details on their direct support.

There are two types of facilities available in Celonis. First, the setup is straightforward because they have a very good financial and account ecosystem. They have a good amount of connectors available, but certain kinds of customizations must be done in the non-finance area. Celonis has an industry wheel feature that mentions the use cases across different industries and within different departments.

The deployment depends on the number of use cases and their complexity. For example, a typical finance deployment won't take more than eight to 12 weeks. However, it may take four to five months to complete in some cases. In addition, if it's a customizable non-finance process, it takes a bit more time.

I cannot provide any details on licensing because it is confidential information, but the licensing cost differs from organization to organization and partner to partner. A gold partner has more benefits and provides a discounted license.

I rate this solution a nine out of ten. Regarding advice, it is good to always complete the modules in Celonis. This will help to understand where to focus transformation efforts. In addition, if a third-party consultancy is thinking of using Celonis, the modules will help with an approach to a customer's pitch. I believe the certification is costly, but the training model will provide a way to get sales for Celonis customization and implementation. Customers should go through the modules first and decide.

We are currently using this solution for our P2P and O2C processes, as well as for the audit and conformance functions that the product provides.

The analyst role within this solution is very good; it provides a transaction dashboard, and KPI module, that are completely customizable.

We would like this solution to be more flexible in how it interacts with other cloud-based database solutions, so that we can operate more seamlessly.

We would also like the data compression element of the solution to be improved.  This would allow us to be more efficient with our data storage.

We have found the solution to be stable.

We have found that the solution is only scalable if an organization runs particular types of software.

We have found the customer support to be very good.

The initial setup was straightforward, but the deployment took 14 weeks from end to end due to the extent of our integration needs.

We would advise companies to consider the software that this solution would need to integrate with before implementing the product, as this could make the implementation process a lot more complex.

I would rate this solution a seven out of ten.

Celonis is mainly used for process mining i.e. mining and analyzing business processes to create solutions.

Celonis' best feature is a new one called Action Flow, an enhanced version of earlier automation features with lots of integration options with other systems so you can access third-party systems and automate some actions there too.

The one thing that could be improved is the guides are not getting updated to cover new features and upgrades, which means we can't use them at their full potential. In addition, the development could be done more quickly, so we don't have to search online for solutions.

I've been using Celonis for three years.

Celonis has been quite stable since we migrated to the cloud version.

Celonis' scalability is completely customizable.

Celonis' technical support is quite professional, and they respond to tickets raised online quite well and quickly. However, sometimes it takes time to get a response, or they just send links to documentation that we've already seen and don't solve our problem.

Positive

I have also used SAP Signavio, but I found Celonis to be more mature with much more capability.

The initial setup is straightforward, and a standard deployment takes around three months.

Celonis is cost-effective.

Celonis is a very good tool that can improve your business process in a single package. It provides process analyzing power, automation, and real-time monitoring with a single license. I would give Celonis a rating of eight out of ten.

We're using this solution for process mapping, analysis, and data mining. Right now, we're mapping customer journeys in retail space and product onboarding journeys.

We are focused on the merchandising space. For example, in merchandising, there will be a lot of processes. There's product onboarding and pricing promotions, etc. We map the journey and then try to understand what are the hiccups in the current processes and then identify them and then automate those strategies.

Celonis gives us our consulting licenses separately. We use those licenses for a quick study for the customer place and then recommend it. If the customer is willing to go ahead and implement Celonis, then we'll go for the corporate license model.

I'm a consultant and we primarily work with retailers.

The cost could be improved.

I've been using Celonis for about two years.

The stability is good.

The scalability is good as long as you have the cloud space.

Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero.

Installation is straightforward.

The cost would be a concern for a certain category of customers. Flexible cost models would help smaller players be able to adapt Celonis into their business operations.

I would rate this solution 9 out of 10.

It's definitely a wonderful tool for clients to understand their operations in real time. Rather than reacting to a problem, you practically know the problems and then fix those problems.

Most of our use cases are for finance and accounting because that's what we focus on. These processes include, for example, accounts payable, procurement, and order to cash.

From a features perspective, the discovery and analytics parts of Celonis have been valuable, especially the analytics and all of the out-of-the-box process connectors.

Celonis has a simulation module that can only simulate based on the data it was mining from the systems. We would like to have the option to add other activities that are not happening in the systems and be able to simulate that impact as well. In other words, we want to be able to extend the simulation module with these additional features.

For example, we would like to see improvement of the simulation capabilities to include a BPMN-compliant modeler. That is, we would like to be able to connect the simulation to the BPMN modeler. I think it's one of the features that is missing in Celonis.

I've been dealing with Celonis since 2020.

It is on the cloud and is scalable because it doesn't depend on any infrastructure that we use.

We have dealt with Celonis' support, and we try to leverage more of the less informal support needs through implementation teams because going through the help desk sometimes takes time. There is room for improvement with regard to response time.

The initial setup is straightforward.

Typically, we have a couple of people, up to five, involved in the implementation. However, it depends on the scope and the size. If the project is small or medium, typically, up to five people are enough.

It is an expensive solution.

Our clients have annual licenses.

If you're looking for a process mining tool that comes with a lot of out-of-the-box process connectors and out-of-the-box analysis, then Celonis is definitely a good option. Celonis allows you to deploy it and get the value faster because it already has out-of-the-box connectors for major ERP systems like SAP and others.

If you're looking for something more simple and you want to invest more time in configuration, then you should probably look for another tool.

Also, it's not an inexpensive solution, and there are other solutions on the market that probably are less pricey.

Overall, I would rate Celonis at nine on a scale from one to ten.

I'm employed as a process mining expert.

I had prepared a proof of concept regarding segregation of duty. We used to have a lot of problems with the segregation of duties of SAP. The solutions that we use are ServiceNow, SAP, and one other. SAP has three systems, the first one is the main enterprise system, the second is the AP one, which is used for planning, and the third is the CRM system. 

We also have something called DW, which is a data warehousing system. I was mostly in the security sphere, such as segregation of duties. There's no automatic role provisioning for the users who have joined the company or who are supposed to use SAP. We need to provide the accesses manually. We have to analyze the risk for each of the roles by using the GRC tool in SAP. It's an intensive manual process. There used to be a lot of problems while giving the rules, and while giving the rules, there are different markets. This company operates in 64 different countries, such as Uganda, Budapest, India, and Sri Lanka. These countries have different rules to define into it. For example, a user in the UK shouldn't have access to India. There is no possibility that we can trace it because there is no standard flow. There is no way you can pass through the data or event logs through this because there is no foolproof way of preparing a workflow.

In Celonis, you have something called a Petri net. Petri net is a token-based entry system, which helps you to find out the way how the event logs work. You have something called concurrence, which means if a PO or an invoice creation can happen at the same time, a process mining tool will not pick these two activities in their chronological order, because they might have happened at the same time. However, a token-based approach would have been better and more accurate. You would know that this particular event was passed, but this event is supposed to pass on the fourth or fifth phase of the tokenization. This was not the situation we had. The Petri net is complicated compared to a Google DMN flow. Google DMN flow is easier.

Celonis is one of the best solutions on the market. It offers you a lot of training materials and exposure to its ecosystem. Celonis is trying its best to prepare an ecosystem for it because, without an ecosystem, you will not be able to scale up.

I have noticed Celonis and Azure, as Infrastructure-as-a-service do not communicate well with each other. Since Celonis has recently acquired PAF they would try to synergize their operations with Microsoft tools. In the next couple of years, they should be more connected to the Microsoft ecosystems. In the long term, they should integrate more with SAP which is a partner of Microsoft. This would result in cost efficiencies.

I have been using Celonis for approximately two years.

Celonis was a stable solution. My company was trying to understand the power of Celonis. They wanted to create a second line of defense when audits fail because the segregation of duty team needs to ensure that the audits had never failed. Working in an alcoholic beverage company, they always wanted to make sure the solution never fails, or at least we're able to show them mitigation steps if one audit fails. This is the reason why they started the Celonis process mining as a proof of concept.

The scalability of Celonis is good. They have a lot of use cases and a lot of experience they have gained over a period of time. They have multiple models and ecosystems. Additionally, they have a lot of prebuilt apps or extractors, because they have done a lot of implementation of process mining. I have worked with Alteryx Designer, but Alteryx Designer's problem is it's not as simple as Celonis. Alteryx designer uses a complicated methodology that you have to do from the scratch. With Celonis, you don't need to do that. There are a lot of prebuilt extractors, and you can use those extractors if you know where to get the data from. For example, your data table in SAP gives you these PO header items.

I have not contacted support. However, I attended one of the technical seminars of Celonis. One of the academic counselors was there and I found them extremely knowledgeable. 

I have used Camunda, Alteryx Designer, and Google DMN previously. The Camunda forms were cloud-based which was a benefit.

This is a cloud-based tool and it does not require an installation. You need to have a data extraction which could be a continuous process.

The implementation process time or difficulty depends on the complexity of the infrastructure. I haven't tested the integration on different scenarios.

Whenever I learn something, until I see any return on that investment, I would not invest in it. I have a serious plan of investing more time and resources in Celonis. I have found Celonis has a lot of new additions and it would be able to capture the markets very soon. The way the process improvements or process excellence is being looked at and the next progressive step for automation, I believe Celonis would play a vital role.

Celonis offers free learning possibilities. I am using the free version of Celonis.

I have evaluated many other tools.

I would recommend this solution to others.

I rate Celonis a nine out of ten.

One main use case is to see change in price, why the change in price is happening? What are the plans associated with it? What can be done in the action engine? You have smart price detection. Based upon the smart price detection, it'll give you three options. Either you update the price in the master data, or you notify the procurement user accordingly.

We used to draw errors to be processed manually, and now you can actually get the digital information directly with the help of Celonis. That is a valuable feature that customers appreciate, as well as the throughput time, the time between two activities. Earlier, it was difficult for them to actually find out what was the time between two activities. But through Celonis, they can find that out.

A major room for improvement would be on the data connection trend, because we were trying to do a POC with a client that had multiple data systems, multiple ERPs. When we contact Celonis, we either get a very generic response or a very delayed response. Celonis will ask for some 86 different tables, as an example. They ask us to get the data for 86 different tables. When I'm doing a proof of concept, if I tell the client that I need 86 different tables, the client going to refuse and not even interact with me. There should be minimum tables, the eight or ten tables which you can use to do at least a minimum proof of concept.

I've been working with the solution for eight months.

The stability of the solution is good.

The scalability of the solution is good.

The technical support is very bad. Specifically, my answer is more biased towards the data point, the data connection. We hardly get any support for connecting the data.

The initial setup is complex. The proof of concept itself, connecting the data, finding out what tables are required, that itself is still unclear.

In the training also, they just talk about the SAP data tables. However, when we ask Celonis, they give us 86 different tables. They should be more specific as to phase wise. Phase one, you can start with these eight tables. Phase two, you can start with these eight tables. They should go step by step rather than asking for the entire universe of data.

There are multiple phases of implementation. One is the discovery phase and second is the enhance phase. We have been mostly involved in the discovery phase early. For that, I think 12 weeks would be a good estimate of timeframe. The major time goes in connecting the data only. Four to six weeks goes in just connecting the data.

My advice to anyone considering this solution is focus on the data part, focus on what the connectors are, which data tables are required, and get Celonis to give you exactly what is required page wise, rather than asking for 100 different tables. The clarity needs to be there.

I would rate the solution a seven out of ten.