AppSheet vs ServiceNow Now Platform comparison

Why PeerSpot?

Google and ServiceNow are both solutions in the No-Code Development Platforms category. Google is ranked #5 with an average rating of 9.3, while ServiceNow is ranked #4 with an average rating of 8.4. Additionally, 100% of Google users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 4, 2025

ServiceNow Now Platform and AppSheet are solutions tailored to different segments within tech environments. ServiceNow dominates the enterprise IT service management space with a robust feature set, whereas AppSheet stands out for its ease of use in low-code app development. ServiceNow may hold the upper hand in complex IT management due to its comprehensive capabilities, while AppSheet wins with its accessible app creation tools.

Features: ServiceNow offers powerful workflow automation, incident management with machine learning, and expansive integration capabilities, making it a top choice for managing complex IT service environments. AppSheet, however, emphasizes simplicity with its seamless integration with Google Workspace, user-friendly interfaces, and versatile no-code development capabilities suitable for mobile devices.

Room for Improvement: For ServiceNow, greater clarity around licensing, cost reduction strategies, and broader programming language support are desirable. There's also a demand for improved AI and machine learning applications. AppSheet could benefit from stronger SQL capabilities, more diverse integration options, and enhanced global support to appeal beyond Google-centric environments.

Ease of Deployment and Customer Service: ServiceNow provides flexibility with deployment options across public, private, or hybrid clouds, and a solid customer service framework that scales with complexity. AppSheet's deployment is predominantly on public cloud, praised for simplicity and effective, consistent customer service, ensuring a straightforward user experience.

Pricing and ROI: ServiceNow is often regarded as an expensive, though robust, investment with good ROI for large enterprises; however, its cost could be prohibitive for smaller businesses. AppSheet presents a more budget-friendly pricing structure, particularly attractive when combined with Google Workspace, offering cost-effective implementations and appealing to those prioritizing affordability and adaptability.

To learn more, read our detailed AppSheet vs. ServiceNow Now Platform Report (Updated: September 2026).

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Varun Kumar Gupta

Senior Manager Information Technology Program Manager at Microtek International

Centralized task tracking has transformed team collaboration and has saved significant time

The features or capabilities of AppSheet that I have found the most valuable include Freeze Panes, which is one of the most valuable features, and Dropdown, which is another valuable feature. Freeze Panes is extremely important because it freezes the first top row of the sheet. When I'm scrolling the sheet and going down, I can see the first row on the screen full time while scrolling to my data. This is a very beautiful feature of Google Sheets. Additionally, the dropdown feature allows me to write yes, no, and not applicable against a particular line item without typing every time by creating a dropdown. I write it once with yes, no, not applicable, and then I select that option. The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet. They all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology. Otherwise, I would be mailing a single Excel sheet to 40 people and getting everybody's input from them all manually, which would be extremely time-consuming. It's a massive technology jump when it comes to collaboration.

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Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automation Anywhere has and continues to help us deliver multiple complex and very complex use cases in record time."

"The character extraction capability of IQ Bot is much, much better than the other OCR (Optical Character Recognition) engines that you have in the market today."

"Once we implemented the Automation Anywhere into my company, we freed up a lot of their time, so they could work on other processes."

"It has saved us a lot of hours, manual effort, and we can focus on more important tasks, which helps us with our ROI."

"Scheduling helps to generate and send reports without any delay."

"Automation Anywhere, specifically A2019, has helped us in automating a major chunk of such tasks, thus helped in saving a lot of time, effort, and revenue."

"Automation Anywhere has helped in automating business processes for simple to complex business cases and also helped in understanding, learning, and discovering new automation ideas."

"This solution has gives us greater employee satisfaction because manual recurring work has been reduced."

More Automation Anywhere pros

"I chose this solution because it was cheaper than other competitors, more flexible and safe."

"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."

"The solution is pretty simple to implement."

"With Google, even if you find a bug or something, it is solved quickly."

"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."

"The solution allows for many great features, including easy column formatting that automatically applies the correct formats for phone numbers and dates, helpful data linking, robust email integration, very good security, and it is a very good no-code development platform."

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."

More AppSheet pros

"We work on it directly to send out tickets, it enables us to work seamlessly, we don't need to send them out manually, and we can create a ticket and assign it in the system."

"The level of automation within the platform is great."

"It is a scalable and a stable platform."

"We have seen a big improvement in the experience that we want to create for our end users."

"In ServiceNow, the best features are the reports. We have more options there."

"It can integrate anywhere, and you can make any kind of workflow."

"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."

"I'll definitely recommend this solution to others since it's user-friendly."

More ServiceNow Now Platform pros

Cons

"Productivity increased when we implemented Automation Anywhere, but it did not meet the client's expectations regarding the number of human workers it replaced."

"In the 10.7 version, the back-end port for the MetaBot password has looping. This has been a type of limitation."

"Having better documentation that is more openly available would help. Often, it feels necessary to contact someone or search for documentation that is stored behind a login or in another location. It would be beneficial to have one centralized place for everything."

"The bot insides should come in the same package versus having it as a different bundle by itself. If we could have this product come with all the inside solutions altogether, that would help."

"The IQ Bot has not yet succeeded in living up to its reputation due to its high cost, low ROI, and its inability to meet client requirements."

"Automation Anywhere is not fully compatible with browsers other than Internet Explorer while working with web extraction."

"I think Automation Anywhere could be improved by addressing the learning curve, as it is a little complex to start using it, especially for people new to automation tools."

"There is still a way to go for Automation Anywhere where we can see improvement."

More Automation Anywhere cons

"If I need more than that figure, then I'm not sure how scalable AppSheet is."

"Stability is the leading risk. We can't ensure that the solution will last since, if Google decides something, it's finished."

"What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a real pain point and not very efficient in Google Sheets."

"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."

"No improvements are required as AppSheet is quite efficient."

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"The solution needs to improve its SQL database capabilities."

"They could improve by providing more language support other than English especially the languages that written from right to left such as Arabic , integrate better with other databases, and provide a better UX."

More AppSheet cons

"The UI and mobile UI need to be improved."

"ServiceNow Now Platform's automation process needs improvement."

"The initial setup requires a lot of customization based on the individual company's processes."

"The product's UI is ugly, making it an area where improvements are required."

"It would be great if the ServiceNow Now Platform supported satellite technologies in its telecom models and integrated with tools like OpenAI, LLaMA, or any Google AI platforms such as Vertex AI or Bard."

"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."

"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."

"ServiceNow is not open source, so there is a license you must pay. Compared to other contenders who give you the cheapest in the market, you will find a huge difference when it comes to ServiceNow and its subscriptions."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"If I compare it with Blue Prism, Automation Anywhere is cheaper. Blue Prism is very costly. Automation Anywhere's pricing follows the market, not less and not more."

"It is expensive. I would rate Automation Anywhere an eight out of ten in terms of pricing."

"The cost of Automation Anywhere is high in Turkey due to the weak economy."

"The price for Automation Anywhere is reasonable."

"We have seen the tangible benefits of taking monotonous work off people's plates, creating capacity, and cost reductions."

"The solution is quite expensive. Not every organization can consider this option."

"There may be room for the product to be more competitively priced to excel in the market."

"I think it's $5,500 per license."

More Automation Anywhere pricing and cost advice

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"I chose this solution because it was cheaper than other competitors."

"The tool is available at a low price."

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

"The solution is expensive."

"The pricing of this solution is done annually and it is very expensive."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"There are extra expenses for maintaining the product apart from the licenses."

"The product is very expensive."

"The price of the product falls on the higher side of the spectrum."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Manufacturing Company

26%

Comms Service Provider

12%

Outsourcing Company

10%

Financial Services Firm

Outsourcing Company

13%

Construction Company

13%

Financial Services Firm

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for AppSheet?

The pricing and licensing of AppSheet are quite competitive. Even the Google One membership or its plans are quite ch...

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What needs improvement with AppSheet?

What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a...

See all answers

What is your primary use case for AppSheet?

My usual use cases for AppSheet involve tracking our IT projects and tasks. All the projects of our IT department and...

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What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have ma...

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What is your primary use case for ServiceNow Now Platform?

As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for Servic...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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AuraQuantic vs AppSheet

Compared 11% of the time

DronaHQ vs AppSheet

Compared 10% of the time

Lovable vs AppSheet

Compared 9% of the time

ServiceNow vs AppSheet

Compared 8% of the time

GW Apps vs AppSheet

Compared 7% of the time

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Airtable vs ServiceNow Now Platform

Compared 14% of the time

Unqork vs ServiceNow Now Platform

Compared 6% of the time

Microsoft Power Apps vs ServiceNow Now Platform

Compared 5% of the time

Pega Platform vs ServiceNow Now Platform

Compared 4% of the time

ServiceNow vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

AppSheet

September 2026

Download AppSheet product report

Buyer's Guide

ServiceNow Now Platform

August 2026

Download ServiceNow Now Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Google

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

AppSheet empowers teams through no-code app development with seamless data integration and real-time synchronization. Its mobile-first approach and intuitive UI enable streamlined workflows, making it an invaluable tool for enhancing operational efficiency across industries.

AppSheet provides a comprehensive no-code platform for app development, allowing teams to integrate data, synchronize in real-time, and enhance collaboration with features like Freeze Panes and Dropdown. It offers an intuitive experience with robust security and role-based access, facilitating efficient workflows. While users appreciate its flexibility, there is room for improvement, particularly in advanced UI customization, handling large datasets, and expanding support for more languages and integrations.

What are the key features of AppSheet?

No-Code Development: Empowers teams to create apps without coding knowledge, streamlining application creation.
Data Integration: Facilitates efficient linking and cloud integration for organized data use across platforms.
Real-Time Synchronization: Offers immediate data updates, enhancing decision-making processes.
Mobile-First Experience: Ensures optimal functionality on mobile devices, essential for field operations.
Role-Based Access: Enables secure collaboration by tailoring app access to team roles.

What benefits can users expect from AppSheet reviews?

Enhanced Efficiency: Reduces manual coordination and boosts operational workflows.
Flexibility: Supports diverse formats, catering to team-specific requirements and industry standards.
Collaborative Improvements: Features like dropdowns enhance teamwork and communication.
Security Assurance: Robust measures offer protection and peace of mind for data-sensitive operations.

Enterprises use AppSheet to transform manual workflows into structured digital applications, ideal for equipment management, financial data handling, and educational process enhancement. IT departments find it invaluable for monitoring and reporting, while other sectors leverage its versatility for mobile app creation, risk assessments, and project management, reducing manual task coordination.

Google

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Husqvarna, Solvay

experian, beachbody, health partners

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

September 2026

Free Report: AppSheet vs. ServiceNow Now Platform

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