AppSheet vs ServiceNow Now Platform comparison

Why PeerSpot?

Google and ServiceNow are both solutions in the No-Code Development Platforms category. Google is ranked #4 with an average rating of 9.0, while ServiceNow is ranked #3 with an average rating of 8.4. Additionally, 100% of Google users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 4, 2025

ServiceNow Now Platform and AppSheet are solutions tailored to different segments within tech environments. ServiceNow dominates the enterprise IT service management space with a robust feature set, whereas AppSheet stands out for its ease of use in low-code app development. ServiceNow may hold the upper hand in complex IT management due to its comprehensive capabilities, while AppSheet wins with its accessible app creation tools.

Features: ServiceNow offers powerful workflow automation, incident management with machine learning, and expansive integration capabilities, making it a top choice for managing complex IT service environments. AppSheet, however, emphasizes simplicity with its seamless integration with Google Workspace, user-friendly interfaces, and versatile no-code development capabilities suitable for mobile devices.

Room for Improvement: For ServiceNow, greater clarity around licensing, cost reduction strategies, and broader programming language support are desirable. There's also a demand for improved AI and machine learning applications. AppSheet could benefit from stronger SQL capabilities, more diverse integration options, and enhanced global support to appeal beyond Google-centric environments.

Ease of Deployment and Customer Service: ServiceNow provides flexibility with deployment options across public, private, or hybrid clouds, and a solid customer service framework that scales with complexity. AppSheet's deployment is predominantly on public cloud, praised for simplicity and effective, consistent customer service, ensuring a straightforward user experience.

Pricing and ROI: ServiceNow is often regarded as an expensive, though robust, investment with good ROI for large enterprises; however, its cost could be prohibitive for smaller businesses. AppSheet presents a more budget-friendly pricing structure, particularly attractive when combined with Google Workspace, offering cost-effective implementations and appealing to those prioritizing affordability and adaptability.

To learn more, read our detailed AppSheet vs. ServiceNow Now Platform Report (Updated: September 2026).

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Varun Kumar Gupta

Senior Manager Information Technology Program Manager at Microtek International

Centralized task tracking has transformed team collaboration and has saved significant time

The features or capabilities of AppSheet that I have found the most valuable include Freeze Panes, which is one of the most valuable features, and Dropdown, which is another valuable feature. Freeze Panes is extremely important because it freezes the first top row of the sheet. When I'm scrolling the sheet and going down, I can see the first row on the screen full time while scrolling to my data. This is a very beautiful feature of Google Sheets. Additionally, the dropdown feature allows me to write yes, no, and not applicable against a particular line item without typing every time by creating a dropdown. I write it once with yes, no, not applicable, and then I select that option. The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet. They all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology. Otherwise, I would be mailing a single Excel sheet to 40 people and getting everybody's input from them all manually, which would be extremely time-consuming. It's a massive technology jump when it comes to collaboration.

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Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For most of the cases that we have worked on, the application has been stable."

"We mostly used the Database commands in order to make the process faster and more secure, rather than using Excel or a CSV for reading the input files."

"You do not need to have IT skills. I come from a finance background, so I can attest to the fact that you do not need IT skills to use Automation Anywhere to leverage it on your teams."

"One thing I really like is the the recorder where you can connect with multiple systems. The OCR is also good."

"With Automation Anywhere, what used to take us two days now takes us twenty minutes."

"What I appreciate most about Automation Anywhere is the ease of use. Everything is easy to set up. I also appreciate the extensibility that it has."

"It is easy to use and deploy."

"I liked the Automation Anywhere University. It was easy and simple. I hoped that it wouldn't take too much of my time, and it didn't, which was good."

More Automation Anywhere pros

"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."

"The security of the solution is very good."

"The solution is pretty simple to implement."

"The solution allows for many great features, including easy column formatting that automatically applies the correct formats for phone numbers and dates, helpful data linking, robust email integration, very good security, and it is a very good no-code development platform."

"The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet, and they all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology."

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

"With Google, even if you find a bug or something, it is solved quickly."

"AppSheet is easy to set up and easy to use."

More AppSheet pros

"The level of automation within the platform is great."

"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."

"ServiceNow Now Platform is clearly more futuristic and much better to integrate with all other applications."

"What I appreciate best about ServiceNow Now Platform is that they are self-sufficient, they have a good ecosystem built around it, and they integrate with a lot of standard partners, which is a great thing to talk about."

"Aside from the fact that the license module is very expensive, it's a great product."

"The initial setup is very straightforward."

"The ServiceNow Now Platform is powerful because it allows for seamless integration and sharing of common features. I can access various features from a single point, enhancing efficiency and usability. Its capability to integrate different user features while maintaining full integration is a significant strength of the platform."

"Learning materials, such as online courses, are readily available."

More ServiceNow Now Platform pros

Cons

"Overall improvement is needed for non-technical users who face challenges with how to use it and how to perform more tasks."

"One way Automation Anywhere can be improved is in ticketing; I have a couple of tickets that have been outstanding for a while, and the support staff have closed tickets without checking with me first, which has been a sore spot."

"There is still a way to go for Automation Anywhere where we can see improvement. Mostly, we want to see more artificial intelligence and machine learning. Now, I can see only this mostly in the IQ Bot where we construct the data from PDFs. I also want to see more features where we can use the artificial intelligence in automating tasks as well."

"There should be more available Data Analytics and more AI Front and Deep Learn concepts."

"I would like to see a global error handler introduced, which will explicitly handle errors over the entire project."

"We have a lot of use cases that depend on certain Java applets, and currently we're not able to leverage the Object Cloning that would speed up our automation designing. So we have to revert to more image recognition-type of designing, and it just takes a long time to get that bot built."

"The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome."

"I believe there is room for improvement in Automation Anywhere, particularly in their training programs, which need more development."

More Automation Anywhere cons

"They only give a single sign-on at a very high cost. The pricing is too high and the overall solution is far too expensive."

"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."

"The solution needs to improve its SQL database capabilities."

"What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a real pain point and not very efficient in Google Sheets."

"No improvements are required as AppSheet is quite efficient."

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"They could improve by providing more language support other than English especially the languages that written from right to left such as Arabic , integrate better with other databases, and provide a better UX."

"If I need more than that figure, then I'm not sure how scalable AppSheet is."

More AppSheet cons

"The solution's user interface is very average, and it needs to be more enriched and user-friendly."

"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."

"The tool has a lot of limitations."

"The price is a bit high and can be a bit of a barrier for some customers."

"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."

"The user interface could be modernized and made more attractive for users."

"The user experience could be improved. The current design of forms lacks intuitiveness, as there seems to be only one form available for all types of operations."

"ServiceNow Now Platform's adoption seems to be a main challenge for our clients."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"Our costs are approximately between $5,000 to $10,000 per license."

"There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model."

"The licensing cost is approximately $4,000 USD, which is a seed license."

"The pricing for Automation Anywhere is reasonable."

"Currently, it stands as one of the more expensive RPA tools available."

"I think the pricing is reasonable, but clients often perceive it as expensive."

"I think the solution's pricing is reasonable."

"I do not know the price, but I am told that it is cheaper than UiPath."

More Automation Anywhere pricing and cost advice

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"The tool is available at a low price."

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"I chose this solution because it was cheaper than other competitors."

"It is expensive only."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"The price of the product falls on the higher side of the spectrum."

"The solution is expensive."

"The pricing of this solution is done annually and it is very expensive."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Manufacturing Company

23%

Financial Services Firm

13%

Comms Service Provider

12%

Outsourcing Company

13%

Construction Company

12%

Financial Services Firm

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for AppSheet?

The pricing and licensing of AppSheet are quite competitive. Even the Google One membership or its plans are quite ch...

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What needs improvement with AppSheet?

What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a...

See all answers

What is your primary use case for AppSheet?

My usual use cases for AppSheet involve tracking our IT projects and tasks. All the projects of our IT department and...

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What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have ma...

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What is your primary use case for ServiceNow Now Platform?

As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for Servic...

See all answers

Comparisons

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Compared 10% of the time

Blue Prism vs Automation Anywhere

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AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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DronaHQ vs AppSheet

Compared 10% of the time

AuraQuantic vs AppSheet

Compared 9% of the time

ServiceNow vs AppSheet

Compared 8% of the time

Lovable vs AppSheet

Compared 7% of the time

Noloco vs AppSheet

Compared 5% of the time

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Compared 15% of the time

Unqork vs ServiceNow Now Platform

Compared 7% of the time

Microsoft Power Apps vs ServiceNow Now Platform

Compared 5% of the time

OutSystems vs ServiceNow Now Platform

Compared 4% of the time

Pega Platform vs ServiceNow Now Platform

Compared 4% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

AppSheet

October 2026

Download AppSheet product report

Buyer's Guide

ServiceNow Now Platform

October 2026

Download ServiceNow Now Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Google

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

AppSheet empowers teams through no-code app development with seamless data integration and real-time synchronization. Its mobile-first approach and intuitive UI enable streamlined workflows, making it an invaluable tool for enhancing operational efficiency across industries.

AppSheet provides a comprehensive no-code platform for app development, allowing teams to integrate data, synchronize in real-time, and enhance collaboration with features like Freeze Panes and Dropdown. It offers an intuitive experience with robust security and role-based access, facilitating efficient workflows. While users appreciate its flexibility, there is room for improvement, particularly in advanced UI customization, handling large datasets, and expanding support for more languages and integrations.

What are the key features of AppSheet?

No-Code Development: Empowers teams to create apps without coding knowledge, streamlining application creation.
Data Integration: Facilitates efficient linking and cloud integration for organized data use across platforms.
Real-Time Synchronization: Offers immediate data updates, enhancing decision-making processes.
Mobile-First Experience: Ensures optimal functionality on mobile devices, essential for field operations.
Role-Based Access: Enables secure collaboration by tailoring app access to team roles.

What benefits can users expect from AppSheet reviews?

Enhanced Efficiency: Reduces manual coordination and boosts operational workflows.
Flexibility: Supports diverse formats, catering to team-specific requirements and industry standards.
Collaborative Improvements: Features like dropdowns enhance teamwork and communication.
Security Assurance: Robust measures offer protection and peace of mind for data-sensitive operations.

Enterprises use AppSheet to transform manual workflows into structured digital applications, ideal for equipment management, financial data handling, and educational process enhancement. IT departments find it invaluable for monitoring and reporting, while other sectors leverage its versatility for mobile app creation, risk assessments, and project management, reducing manual task coordination.

Google

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Husqvarna, Solvay

experian, beachbody, health partners

Buyer's Guide

AppSheet vs. ServiceNow Now Platform

September 2026

Free Report: AppSheet vs. ServiceNow Now Platform

Find out what your peers are saying about AppSheet vs. ServiceNow Now Platform and other solutions. Updated: September 2026.

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