Arcserve UDP vs IBM ProtectTIER comparison

Why PeerSpot?

Arcserve and IBM are both solutions in the Backup and Recovery category. Arcserve is ranked #31 with an average rating of 8.0, while IBM is ranked #62. Arcserve holds a 1.1% mindshare in BRS, compared to IBM’s 0.7% mindshare. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 60% of IBM users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

6,280 Views
5,150 Comparison Views

85% willing to recommend

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

2,726 Views
2,181 Comparison Views

60% willing to recommend

Arcserve UDP

IBM ProtectTIER

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

IBM ProtectTIER and Arcserve UDP are data protection and recovery solutions. Arcserve UDP has an edge concerning features and perceived value, whereas IBM ProtectTIER is commended for pricing and support.

Features: IBM ProtectTIER is known for in-line data deduplication, scalable architecture, and efficient storage, while Arcserve UDP is recognized for disaster recovery, a unified management console, and integrated data protection.

Room for Improvement: IBM ProtectTIER could enhance its disaster recovery capabilities, broaden its feature set, and improve flexibility in deployment options. Arcserve UDP might focus on refining reliability, reducing initial costs, and enhancing support for non-standard environments.

Ease of Deployment and Customer Service: IBM ProtectTIER offers straightforward deployment with comprehensive documentation and responsive service. Arcserve UDP provides flexible deployment options and is noted for helpful customer support.

Pricing and ROI: IBM ProtectTIER provides competitive setup costs with cost-effective long-term storage solutions, resulting in favorable ROI. Arcserve UDP has higher initial costs but offers extensive features that offer substantial ROI through reduced downtime.

To learn more, read our detailed Arcserve UDP vs. IBM ProtectTIER Report (Updated: September 2026).

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

31st

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (17th)

IBM ProtectTIER

Ranking in Backup and Recovery

62nd

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

Mindshare comparison

As of September 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, up from 1.1% compared to the previous year. The mindshare of IBM ProtectTIER is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Arcserve UDP	1.1%
IBM ProtectTIER	0.7%
Other	98.2%

Backup and Recovery

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

Read full review

Avdhesh Garg

Technical Lead at a manufacturing company with 10,001+ employees

Provides a short-term backup, archive, and cataloging for 20,000 people in our organization

The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Arcserve UDP provides security to our database and also it takes backup regularly, without human intervention."

"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."

"The most valuable feature of Arcserve UDP is live replication."

"The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want, I do not have to restore the whole virtual machine, I can just right-click, open it in Arcserve view, and copy anything I want to add to the production, and the restore function is very fast, which is a huge benefit."

"It is overall rock-solid."

"It is easy to configure."

"With UDP, I built a low-cost DR site that replicates from the backup."

"The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features."

More Arcserve UDP pros

"The solution is highly stable."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"The most valuable feature is the incremental backup."

"I will highly recommend this product for excellent and quick backup solution in small and large IBM I Series environment."

"In terms of stability, I've found it to be very stable."

"Overall IBM ProtectTIER is a great solution. It is easy to use."

"The most valuable features are the self-service features and the ability to search the data."

"The command-line interface is good."

More IBM ProtectTIER pros

Cons

"Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems."

"Licensing can be quite difficult."

"The solution's reporting could be improved and should provide customized reports."

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."

"I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it could be difficult for our clients since it was not in Portuguese."

"Its interface can be improved. I find it unintuitive."

"The technical support was horrible. That's why we switched."

"The support could be more knowledgeable and faster."

More Arcserve UDP cons

"IBM ProtectTIER could improve by being more user-friendly."

"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."

"It is unmanageable. Support would be good."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"Setting up the system to work with legacy equipment is a bit complex at times."

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

"These days, we are thinking about pushing another solution because of the poor support from IBM."

"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."

Pricing and Cost Advice

"It is approximately $400 to purchase a virtual service outright."

"As an MSP partner, I believe that the prices are fair."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"I do not work with the pricing or licensing issues of the solution for our organization."

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"The price of StorageCraft ShadowProtect is competitive in the market."

More Arcserve UDP pricing and cost advice

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"IBM ProtectTIER is an expensive solution."

"This solution is very expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

12%

Construction Company

11%

Manufacturing Company

10%

Computer Software Company

Construction Company

20%

Manufacturing Company

14%

Outsourcing Company

11%

Comms Service Provider

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	25
Midsize Enterprise	9
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

See all answers

What needs improvement with StorageCraft ShadowProtect?

One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another applica...

See all answers

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Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 8% of the time

Commvault Cloud vs Arcserve UDP

Compared 4% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 4% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 3% of the time

Rubrik vs Arcserve UDP

Compared 3% of the time

More Arcserve UDP Competitors

Dell PowerProtect Data Domain vs IBM ProtectTIER

Compared 10% of the time

HPE StoreOnce vs IBM ProtectTIER

Compared 7% of the time

Rubrik vs IBM ProtectTIER

Compared 7% of the time

CMIT Data Backup vs IBM ProtectTIER

Compared 6% of the time

IBM Spectrum Protect Plus vs IBM ProtectTIER

Compared 6% of the time

More IBM ProtectTIER Competitors

Product Reports

Buyer's Guide

Arcserve UDP

September 2026

Download Arcserve UDP product report

Buyer's Guide

Deduplication Software

September 2026

Download IBM ProtectTIER product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

No data available

Overview

Arcserve UDP provides comprehensive data protection with features like global deduplication, instant recovery, and virtual standby, supporting efficient backup and recovery across various environments.

Arcserve UDP is designed for seamless data protection and recovery, integrating efficiently across multiple platforms and environments. Its features like global deduplication and cloud integration enhance data protection strategies. The user-friendly interface allows for easy configuration, ensuring quick recovery and enhancing business continuity. While facing challenges in speed and outdated infrastructure compatibility, enhancements in disaster recovery, security, and licensing can improve user experience. Arcserve UDP supports a wide range of backup scenarios including server, file, and VM protection for on-premises and hybrid environments, ensuring reliable backup and recovery solutions.

What are the key features of Arcserve UDP?

Global Deduplication: Reduces storage requirements by eliminating duplicate data.
Instant Recovery: Provides immediate data access post-outage.
Virtual Standby: Enables rapid failover to minimize downtime.
Cross-Platform Support: Supports multiple OS for flexible deployment.
Cloud Integration: Seamlessly integrates with cloud services for expanded storage.
Compression & Replication: Enhances storage capabilities and data redundancy.

What benefits can users expect from Arcserve UDP?

Ease of Configuration: Simplifies setup and management, saving time.
Business Continuity: Ensures operational uptime through rapid recovery.
Cost Efficiency: Streamlines backup processes to reduce costs.
Data Protection: Offers robust features for comprehensive data safeguarding.
Virtualization Support: Optimizes backup strategies for virtual environments.
Flexibility: Adapts to diverse IT infrastructures and backup scenarios.

Arcserve UDP is widely implemented in industries like finance, manufacturing, and education for its ability to handle diverse backup scenarios without user intervention. Organizations rely on it for server, file, and VM backups, ensuring disaster recovery and continuous availability. Its decompression feature and support for virtualization and SQL database high availability meet the needs of demanding sectors, providing reliable data protection and cost-effective solutions.

Arcserve

IBM ProtectTIER is designed for backup and recovery, providing efficient data management for IBM I Series environments. It offers valuable features like self-service, high adaptability, and data search capabilities.

IBM ProtectTIER stands out in environments requiring robust backup and recovery solutions, particularly suited for IBM I Series. Known for its efficiency in managing large volumes of data, it integrates a command-line interface, automatic workload distribution, and a virtual tape library. While highly functional, improvements in redundancy management, interface complexity, and user-friendliness are needed. It also faces challenges in integrating with legacy systems and ensuring fast backup speeds for substantial data loads.

What are the key features of IBM ProtectTIER?

Self-service: Empowers users to manage backups with ease.
Data Search: Facilitates quick retrieval of required data.
High Adaptability: Adjusts efficiently to data shrinkage needs.
Command-line Interface: Provides effective control over operations.
Incremental Backup: Ensures efficient data storage and saving resources.
Workload Movement: Automatically distributes tasks across storage tiers.
Virtual Tape Library: Configurable for multiple drives, enhancing capacity.

What benefits should users look for?

High Efficiency: Processes and catalogs millions of frames quickly.
Risk Reduction: Uses impressive raw capacity ratios to minimize risk.
Ease of Use: Offers capabilities that simplify backup and recovery tasks.

Organizations use IBM ProtectTIER to manage backup and recovery successfully, deploying it in physical and hybrid infrastructures. It supports short-term backup and archiving for internal IT within diverse deployment methods, accommodating thousands of users and multiple clients while securing database backups effectively.

IBM

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

September 2026

Free Report: Arcserve UDP vs. IBM ProtectTIER

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