BeyondTrust Remote Support vs LogMeIn Pro comparison

BeyondTrust and GoTo are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.2, while GoTo is ranked #24. BeyondTrust holds a 3.3% mindshare in VUS, compared to GoTo’s 1.7% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and BeyondTrust Remote Support are two robust remote access tools catering to different user needs. BeyondTrust Remote Support offers superior features, making it worth its price despite LogMeIn Pro's favorable pricing and support.

Features: LogMeIn Pro users appreciate its file sharing, remote printing, and secure access functionalities. BeyondTrust Remote Support users value its extensive customization and powerful integration options. BeyondTrust offers more advanced features that cater to enterprise environments, whereas LogMeIn Pro is more suited for general remote access needs.

Room for Improvement: Users of LogMeIn Pro mention the need for better performance during high-traffic periods and more comprehensive reporting tools. BeyondTrust Remote Support users suggest improvements in the complexity of setup and the need for a more intuitive control system. LogMeIn Pro could benefit from performance optimizations, while BeyondTrust needs a more user-friendly setup process.

Ease of Deployment and Customer Service: LogMeIn Pro's deployment is straightforward, and its customer service is well-regarded for responsiveness and helpfulness. On the other hand, BeyondTrust Remote Support’s deployment is seen as more complex, but its customer service is praised for in-depth technical support. LogMeIn Pro is easier to deploy, but BeyondTrust provides superior technical assistance.

Pricing and ROI: LogMeIn Pro is recognized for its competitive pricing and good return on investment for small to medium-sized businesses. BeyondTrust Remote Support, while more expensive, is considered to offer a higher ROI for larger enterprises due to its advanced capabilities. LogMeIn Pro is cost-effective, but BeyondTrust’s ROI justifies its higher cost for larger implementations.

To learn more, read our detailed BeyondTrust Remote Support vs. LogMeIn Pro Report (Updated: June 2026).

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Pro

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.3%, down from 3.5% compared to the previous year. The mindshare of LogMeIn Pro is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
BeyondTrust Remote Support	3.3%
LogMeIn Pro	1.7%
Other	88.7%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."

"Advanced endpoint analytics provides granular information about devices in Microsoft Intune, facilitating easier troubleshooting at system and application levels."

"Microsoft Intune has improved endpoint visibility, simplified remote device management, and helped standardize security policies across both corporate and remote devices."

"We have not experienced any bugs or glitches with this solution."

"The stability of Microsoft Intune is ten out of ten."

"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."

"It's cloud-based with no need for on-premise infrastructure, you can access it anywhere and start working on it, and you will have the record of data in your hand anytime if you need it quickly."

"The best features in Microsoft Intune include secure authentication, which I find very favorable, and the fact that we can remotely push applications."

More Microsoft Intune pros

"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."

"Some of the valuable features are: Non-persistent agent: This is the most valuable feature as there is no permanent client agent on the end user's machine."

"Having a secure method of access without having to install agents everywhere is a good feature."

"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."

"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."

"Solution has a good UI."

"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."

"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."

More BeyondTrust Remote Support pros

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"LogMeIn allows me to quickly and efficiently assist my users across the United States."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"Once I landed on LogMeIn, they were so reliable, and they fitted my needs so well, that I have been satisfied ever since."

"User interface."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"Being able to remote access my computer means I can work at night from my house, so I can catch up and get stuff done."

More LogMeIn Pro pros

Cons

"There is room for improvement in integration and security as well."

"Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances."

"I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."

"There should be more focus on mobile device security and integration."

"There's a significant discrepancy in Intune pricing between tenants."

"Intune is not the most user-friendly mobile device management platform available."

"I have one remark about the application management for the Android version. Often, the Play Store opens and leaves the possibility to download to the user, which is not good."

"The security features should be improved."

More Microsoft Intune cons

"The licensing is very expensive."

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"It could be more compatible with other applications."

"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."

"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."

"One potential improvement is in the support department."

More BeyondTrust Remote Support cons

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"The high pricing of the product is its only shortcoming that needs improvement."

"Lower the price for an individual user. The company does not scale the price based upon use."

"Would like for the client to be searchable."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution."

"The management part probably needs improving. It can get a little cluttered."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

More LogMeIn Pro cons

Pricing and Cost Advice

"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."

"Microsoft Intune is available for individual purchase at a low per-device cost."

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."

"The product is expensive."

"I am satisfied with the pricing."

"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

More Microsoft Intune pricing and cost advice

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"The solution is subscription-based and depends on the number of admin users."

"The cost currently according to the client is a bit high for them."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"This product provides value for money."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

More BeyondTrust Remote Support pricing and cost advice

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"The company does not scale the price based upon use."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

More LogMeIn Pro pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

12%

Financial Services Firm

Computer Software Company

Government

Construction Company

14%

Outsourcing Company

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey. ...

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What advice do you have for others considering BeyondTrust Remote Support?

I have been selling privileged access management based on my past experience. So far, the solution is quite good and ...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.

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Compared 5% of the time

Teleport vs BeyondTrust Remote Support

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

June 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

LogMeIn Pro

June 2026

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

LogMeIn Pro provides efficient remote access capabilities, enabling centralized management and secure connection from anywhere. It offers streamlined services for IT teams looking to optimize their remote operations and support systems.

LogMeIn Pro is a robust tool that enables seamless remote access, facilitating IT teams in supporting widespread locations without physical site visits. Its integration with Kaspersky Security Suite ensures dependable performance and secure access. Users benefit from features such as remote data transfer, remote printing, organizing computer groups, and secure server access. While it assists in reducing a company's operational footprint, there are areas for expansion, like more intuitive navigation, flexible pricing structures, and responsive data transfer rates during heavy usage periods. Additional desires include better remote printing in basic versions, enhanced file sharing methods, integrated communication tools, native PowerShell support, and smoother Windows updates.

What are the key features of LogMeIn Pro?

Seamless Remote Access: Provides easy connection to desktops and systems from any location.
Password Automation: Simplifies security management by automating user credentials.
Centralized Access: Facilitates management across multiple systems with a single interface.
Integration with Kaspersky Security: Enhances system protection and reliable performance.

What benefits and ROI can users expect from LogMeIn Pro?

Time Savings: Reduces need for on-site visits, allowing for efficient problem resolution.
Enhanced Productivity: Remote capabilities allow users to manage tasks from anywhere.
Cost Efficiency: Lowers travel and operational costs through centralized remote management.

Companies utilize LogMeIn Pro across sectors to manage IT systems, support clients without visits, and transfer data between locations. It's particularly useful in industries such as retail for managing convenience stores and for remote work, ensuring uninterrupted service while traveling or overseeing operations across states.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Pro

June 2026

Free Report: BeyondTrust Remote Support vs. LogMeIn Pro

Find out what your peers are saying about BeyondTrust Remote Support vs. LogMeIn Pro and other solutions. Updated: June 2026.

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