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Bonita vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bonita
Ranking in Process Automation
29th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
27
Ranking in other categories
Business Process Design (18th), Business Process Management (BPM) (30th)
ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Process Automation category, the mindshare of Bonita is 2.1%, down from 4.6% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.5%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
ServiceNow Orchestration2.5%
Bonita2.1%
Other95.4%
Process Automation
 

Featured Reviews

Paparao Nadipineni - PeerSpot reviewer
Architect at Evoke
A simple and lightweight college course automation system with third-party integrations
The initial setup is straightforward and can be completed with the environment within an hour. First, take the latest from the git repository and check the git code to the monitor studio and a bar file, a deployable Bonita archive file. Then, take that process to the Bonita server, running at runtime on another server. Finally, deploy and enable it by selecting the proper organization.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Bonita are the connectors, detailed documentation, and web applications. The documentation was useful because it is how I learned how to use it."
"Our lead generation system involves both automated and human tasks. By centralizing the workflow to our internal Bonita BPM system, we have improved the conversion rate (leads to customers) and lowered the number of leads dropped."
"Studio provides an opportunity to get early feedback from real users and quickly change the process and forms."
"I think Bizagi is a powerful software or tool for organization, but Bonita is user-friendly and easy-to-use — easier to use for development."
"Bonita is user-friendly, and the features are useful."
"In general, Bonita is a very good solution."
"Bonita is simple and lightweight and is flexible to integrate with third-party systems. The UI is now flexible, whereas it was previously rigid. Any technology can be used as a frontend, including ReactJS, Angular, and others."
"It is a great product that is powerful in developing applications."
"I would definitely recommend Orchestration if you're already on the ServiceNow platform."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"It is a very stable product, highly affordable."
"The data visualization is good."
"There are a lot of ready to use orchestration custom packs."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
 

Cons

"BPMN 2.0 notations are not all supported, would love to see them all coming in (e.g. complex gateway)."
"Scalability of the Bonita BPM Community version is low."
"There is a considerable learning curve."
"Bonita can improve by offering more flexibility."
"The solution is stable. However, we have experienced a few bugs."
"We are struggling a bit with integrations."
"So Bonita is easy to use but it seems to be missing some powerful features that competing products have."
"Bonita can improve by offering more flexibility. The developer does not receive the code of the application to modify it. Most of the other solutions I have used allow the developers to change or improve the code that is generated."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"We cannot perform GUI automation using the tool."
"We had a few use cases where we couldn't find solutions in Orchestration and had to go with the publishers to solve them."
"The only challenge I see is it requires a lot of technical expertise to implement these tools and modules and all those things."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"There can be gaps in integration."
"I would like a user experience module to be added."
 

Pricing and Cost Advice

"The product's pricing is acceptable. Pricing is yearly."
"I believe this is a very good financial choice."
"The product is not cheaper, not costlier; it is reasonable. Bonita’s license is very flexible, with options to meet the needs of different customers and clients. Previously, it was less flexible, but now, many different licensing options are available."
"Licensing cost for the Enterprise edition comes out to be around 40,000 a year. There is also a Community edition, which is free. Some customers can go for the Community edition, but some of them require the Enterprise edition. Big companies go for the Enterprise edition, which comes with a lot of additional features such as a mobile app."
"The Enterprise edition is very expensive."
"I am using the free version of Bonita."
"The Community Edition comes free of charge."
"We are using the Community Version, which can be used free of charge."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"Pricing is custom to every customer."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The solution is costly and orchestrations are very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is not very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Construction Company
7%
Government
7%
Financial Services Firm
22%
Manufacturing Company
9%
Comms Service Provider
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise4
Large Enterprise11
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your primary use case for ServiceNow Orchestration?
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...
 

Also Known As

Bonita BPM
No data available
 

Overview

 

Sample Customers

With more than 1000 customers in 75 countries, and its ecosystem of more than 120,000 members, Bonitasoft is the largest provider of open-source Business Process Management, Low-code and Digital Transformation software worldwide.
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Bonita vs. ServiceNow Orchestration and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.