CA Unified Communications Monitor vs ITRS Geneos comparison

Broadcom and ITRS are both solutions in the Network Monitoring Software category. Broadcom is ranked #87, while ITRS is ranked #64 with an average rating of 5.0. Broadcom holds a 0.5% mindshare in NMS, compared to ITRS’s 0.6% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

CA Unified Communications M...

Read 2 CA Unified Communications Monitor reviews

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704 Comparison Views

50% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

4,591 Views
1,469 Comparison Views

96% willing to recommend

CA Unified Communications M...

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

CA Unified Communications Monitor and ITRS Geneos are competing products in the network monitoring and performance management category. ITRS Geneos appears to have the upper hand due to its comprehensive feature set and adaptability, which many users believe justify its higher cost.

Features: CA Unified Communications Monitor provides in-depth analysis of unified communication environments, offers real-time visibility, and includes diagnostics capabilities. ITRS Geneos offers advanced monitoring features across various infrastructure types, extensive customization options, and highly detailed data monitoring.

Room for Improvement: CA Unified Communications Monitor could benefit from enhanced compatibility with more third-party applications, increased scalability for larger organizations, and improved reporting features. ITRS Geneos could focus on simplifying its installation process, offering more intuitive user interfaces, and reducing the complexity of its integration with existing systems.

Ease of Deployment and Customer Service: CA Unified Communications Monitor is generally easier to deploy, with straightforward setup processes and good customer service support. ITRS Geneos, while initially more complex to install, provides robust functionality and dedicated technical support that helps mitigate deployment challenges.

Pricing and ROI: CA Unified Communications Monitor offers competitive pricing with a good ROI due to its lower upfront cost, appealing to small to mid-sized businesses. ITRS Geneos, with a higher setup cost, provides substantial long-term ROI through its adaptability and comprehensive features, attracting larger enterprises seeking a feature-rich monitoring solution.

To learn more, read our detailed CA Unified Communications Monitor vs. ITRS Geneos Report (Updated: February 2026).

Buyer's Guide

CA Unified Communications Monitor vs. ITRS Geneos

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in Network Monitoring Software

87th

Ranking in IT Infrastructure Monitoring

67th

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (3rd)

ITRS Geneos

Ranking in Network Monitoring Software

64th

Ranking in IT Infrastructure Monitoring

44th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (35th)

Mindshare comparison

As of February 2026, in the Network Monitoring Software category, the mindshare of CA Unified Communications Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of ITRS Geneos is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
ITRS Geneos	0.6%
CA Unified Communications Monitor	0.5%
Other	98.9%

Network Monitoring Software

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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DeepakR

Site Reliability Engineer(Observability) at Sapiens

If one server fails, the agent will automatically be reinstalled

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data if there's a 90% error. You need to check which process is consuming more CPU and determine the root cause for yourself. You need to troubleshoot it manually. This legacy system could introduce predictive analysis and root cause identification. They are reluctant to switch to newer solutions, which may require writing queries to fetch data. Manually logging into servers, checking CPU usage, identifying processes, and determining root causes is time-consuming. Once the root cause is identified, the issue can be resolved efficiently. The manual troubleshooting process is time-consuming. The content is not openly available in the market. If you search for it somewhere, it is not readily accessible. If you want to try it out, no trial version is available. Therefore, it will be challenging to learn. Loading ITRS is difficult, as you need to purchase it first. Secondly, only a few people are knowledgeable about ITRS in the market, making it challenging to find resources. Thirdly, the documentation must be well-documented, making finding content or training material hard. The UI also needs to be updated, which adds to the difficulty.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the solution to meet the needs of the customer."

"Good end-to-end monitoring"

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

More ITRS Geneos pros

Cons

"All the features and functions of the solution can be improved."

"The solution should have automatic baseline detection."

"Mobile phone integration is probably not as rich as it could be."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"The ITA, the post-incident analytics, could be improved."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

More ITRS Geneos cons

Pricing and Cost Advice

Information not available

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Pricing and licensing is based on the requirements."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"I can say it's not that cheap because the licensing is a little bit costly"

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"You will get the best price if you get a single global deal."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

69%

Computer Software Company

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

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What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

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What needs improvement with ITRS Geneos?

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What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

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ITRS Geneos

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Also Known As

CA UC Monitor

Geneos

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

BBVA Compass

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

CA Unified Communications Monitor vs. ITRS Geneos

February 2026

Free Report: CA Unified Communications Monitor vs. ITRS Geneos

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