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Cyware Cyber Fusion vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
8
Ranking in other categories
AI-SOC (2nd), AI-Powered Security Automation (2nd)
Cyware Cyber Fusion
Ranking in Security Orchestration Automation and Response (SOAR)
22nd
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
Threat Intelligence Platforms (TIP) (29th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Mindshare comparison

As of May 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.7%, down from 5.4% compared to the previous year. The mindshare of Cyware Cyber Fusion is 1.6%, up from 1.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Torq3.7%
ServiceNow Security Operations3.6%
Cyware Cyber Fusion1.6%
Other91.1%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
AhmedKonsowa - PeerSpot reviewer
Senior Pre-Sales Engineer (Commercial Sector) at Cyber Knight
A stable solution with excellent features and a helpful technical support team
We use the solution for cyber fusion centers The product has a lot of strong points compared to other tools. The prices must be reduced. I have been using the solution for one year. I am using the latest version of the solution. I rate the tool’s stability a nine out of ten. In my company,…
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Torq has helped a lot regarding SOC analyst efficiency."
"What I appreciate most about Torq is that it is an essential part of our system."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"The technical support team is helpful."
"The product is stable."
"The solution is available over the cloud and is easy to manage."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The product has a very simple UI."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"ServiceNow Security Operations has helped me in getting more precise results."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
 

Cons

"The initial deployment of Torq was not easy."
"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"The prices must be reduced."
"The tool doesn't integrate well with ServiceNow."
"It doesn't interact with things very well."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The threat intelligence module needs a better dashboard."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload."
 

Pricing and Cost Advice

Information not available
Information not available
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Comms Service Provider
10%
Construction Company
10%
Manufacturing Company
9%
Comms Service Provider
23%
Healthcare Company
11%
Manufacturing Company
11%
Financial Services Firm
8%
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise4
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Torq?
This is exactly what we discussed two days ago with the Torq team. We told them where we want to see improvements. Fo...
What is your primary use case for Torq?
I use Torq as my case management and alert system. Working as a SOC analyst, the first thing I do every morning is ge...
What advice do you have for others considering Torq?
I would definitely recommend Torq. I have no doubt, really. When we looked for another vendor, Torq really answered a...
Ask a question
Earn 20 points
What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyon...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with Serv...
 

Also Known As

No data available
CSOL, Fusion and Threat Response, Threat Intelligence eXchange, Security Orchestration and Automation (SOAR)
No data available
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Cyware Cyber Fusion vs. ServiceNow Security Operations and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.