Data Cloud vs Dynamics 365 Sales comparison

Salesforce and Microsoft are both solutions in the CRM category. Salesforce is ranked #21 with an average rating of 8.0, while Microsoft is ranked #13 with an average rating of 9.0. Salesforce holds a 0.4% mindshare in CRM, compared to Microsoft’s 0.5% mindshare. Additionally, 83% of Salesforce users are willing to recommend the solution, compared to 100% of Microsoft users who would recommend it.

Data Cloud

Read 6 Data Cloud reviews

1,413 Views
1,413 Comparison Views

83% willing to recommend

Dynamics 365 Sales

Read 14 Dynamics 365 Sales reviews

1,749 Views
1,749 Comparison Views

100% willing to recommend

Data Cloud

Dynamics 365 Sales

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Data Cloud and Dynamics 365 Sales based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Data Cloud vs. Dynamics 365 Sales Report (Updated: June 2026).

Buyer's Guide

Data Cloud vs. Dynamics 365 Sales

June 2026

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Helped 900,644 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.9

Data Cloud offers enhanced visibility and decision-making, unifying data efficiently, but its substantial cost requires good budget management.

Sentiment score

8.2

Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.

Data Cloud is the product I can use for data unification, and while many ETL tools exist, none achieve the same level of unification as Data Cloud.

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

For more quotes and insights, download the Data Cloud report

Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.

Bhupesh-Nehete

VP Sales at Zelite Solution

Every solution claims to save time, money, and provide productivity savings.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

Customer Service

Sentiment score

6.8

Data Cloud's support varies, with some praising quick responses and functionality, but others face issues with Salesforce's assistance.

Sentiment score

7.3

Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.

It is not easy and not quick to have some answers directly from Salesforce.

Luiz Terra

Head of International Sales at a comms service provider with 51-200 employees

Salesforce support is sometimes not sure how to approach a problem, what the exact problem is, or how to solve it.

GauravSingh2

Senior Consultant at a tech vendor with 10,001+ employees

My clients are very satisfied with the functionality, and it is brilliant.

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

For more quotes and insights, download the Data Cloud report

They prioritize serious issues and try to resolve them as quickly as possible.

Bhupesh-Nehete

VP Sales at Zelite Solution

The overall technical support of Microsoft deserves a rating of 10 out of 10.

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

For more quotes and insights, download the Dynamics 365 Sales report

Scalability Issues

Sentiment score

6.2

Users praise Data Cloud's scalability and adaptability, noting costs may rise with real-time workloads and integration challenges.

Sentiment score

7.5

Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.

We made a first implementation for a small environment, and it is very easy to grow and work.

Luiz Terra

Head of International Sales at a comms service provider with 51-200 employees

In my opinion, scalability is good, and I would rate it around 8, 9, or even 10.

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

Data Cloud is scalable, but at the same time, with scalability, my cost can go up, and real-time workloads can also be expensive.

GauravSingh2

Senior Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Data Cloud report

Dynamics 365 Sales is highly scalable, with a rating of ten out of ten.

Bhupesh-Nehete

VP Sales at Zelite Solution

Because of the API limits, the throughput is not good.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

For more quotes and insights, download the Dynamics 365 Sales report

Stability Issues

Sentiment score

6.5

Data Cloud is highly stable with 80-90% satisfaction, reliable but offering room for improvement as per user feedback.

Sentiment score

8.6

Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.

No quotes available

For more quotes and insights, download the Data Cloud report

I usually do not face any bugs and would give it a high rating.

reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.

Bhupesh-Nehete

VP Sales at Zelite Solution

It is definitely stable and scalable.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

Room For Improvement

Data Cloud needs improved customization, user interface, and better documentation to address integration and decision-making challenges.

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.

While it provides a suitable solution with many pieces to integrate, it also adds complexity.

EduardKasian

Regional Business Director at a tech services company with 51-200 employees

I had a project that required changing the views that I need from my team, and it took two to three months to make the change.

Luiz Terra

Head of International Sales at a comms service provider with 51-200 employees

They have very poor documentation on Data Cloud.

GauravSingh2

Senior Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Data Cloud report

If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.

Bhupesh-Nehete

VP Sales at Zelite Solution

They advise about using Power Automate, but it is not suitable for large scale operations.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

Setup Cost

Enterprise buyers find Data Cloud's features justify its cost, with setup at $1,500 monthly per seat for advanced capabilities.

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.

I understand that it is a high-end solution with high cost but with many features that justify the price.

Luiz Terra

Head of International Sales at a comms service provider with 51-200 employees

For more quotes and insights, download the Data Cloud report

The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.

Bhupesh-Nehete

VP Sales at Zelite Solution

It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

Valuable Features

Data Cloud enhances marketing and revenue with unified data, machine learning, real-time analytics, and streamlined Salesforce integrations.

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.

If a client uses Data Cloud, they can save time and most importantly, they can save budget because I generate the target audience for marketing campaigns using unification.

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

We unify data from different product lines to achieve synergy KPIs.

EduardKasian

Regional Business Director at a tech services company with 51-200 employees

Some of the most valuable features of Salesforce are the integrations it has with our internal systems.

Jay Zitcovich

Account Executive - Cloud & AI at a tech vendor with 10,001+ employees

For more quotes and insights, download the Data Cloud report

This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.

Bhupesh-Nehete

VP Sales at Zelite Solution

In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

It is well-connected, with integration capabilities that work well with other systems.

reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

For more quotes and insights, download the Dynamics 365 Sales report

Categories and Ranking

Data Cloud

Ranking in CRM

21st

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of Data Cloud is 0.4%, up from 0.0% compared to the previous year. The mindshare of Dynamics 365 Sales is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Dynamics 365 Sales	0.5%
Data Cloud	0.4%
Other	99.1%

CRM

Featured Reviews

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

Unified customer insights have reduced redundant communications and improved campaign targeting

Every function in Data Cloud has its unique purpose, but Calculated Insight is one of the strongest functions that I believe is very useful. I can accomplish everything, including customization, using Calculated Insight. If a client uses Data Cloud, they can save time and most importantly, they can save budget because I generate the target audience for marketing campaigns using unification. Redundant email or communication never happens due to the unified profiles, which helps businesses save their marketing budget and indirectly increase revenue. That is one of the most important benefits. Technically, there are many benefits, but in terms of business revenue, that is the most crucial part.

Read full review

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

Efficient and intuitive experience facilitates global sales collaboration and optimizes user engagement

Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The product has launched numerous features, including AI capabilities, though I haven't found use for many of them. Reducing feature bloat would be beneficial, especially considering different organizational needs. In a federated B2B company, CRM usage is limited to fundamental fields. Performance improvements, such as reducing field loading time from three seconds to one second, don't significantly impact average users. In our B2B organization, which consists of numerous companies each generating several million dollars in revenue, teams only need 5-10 strong features. Additional features are primarily useful for central sales revenue operations teams handling reports and analysis. For average users in a B2B services organization, the current feature set is sufficient. Over the last few months, we have received many AI features and co-pilot integration into Teams. However, additional CRM features are not necessary for our usage.

Read full review

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Top Industries

By visitors reading reviews

No data available

Construction Company

18%

Marketing Services Firm

10%

Financial Services Firm

10%

Comms Service Provider

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What needs improvement with Data Cloud?

The Salesforce team can make Data Cloud more user-friendly and a bit more open. The documentation should be improved. That is the first thing. They have very poor documentation on Data Cloud. For m...

See all answers

What is your primary use case for Data Cloud?

We are mainly using Data Cloud to harmonize our Marketing Cloud personalization data and the customer data from our database. Whatever data is coming from Marketing Cloud personalization is streami...

See all answers

What advice do you have for others considering Data Cloud?

The only good thing about Data Cloud is that it is easily integratable with different Salesforce systems or products. My overall rating for Data Cloud is six out of ten.

See all answers

What needs improvement with Dynamics 365 Sales?

See all answers

What is your primary use case for Dynamics 365 Sales?

Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...

See all answers

What advice do you have for others considering Dynamics 365 Sales?

As a user, five essential features are sufficient rather than having 50 different options. In our business model, where individual businesses handle 10-20 high-value accounts, simplicity is key. Th...

See all answers

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Compared 22% of the time

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 18% of the time

Tooling Studio vs Dynamics 365 Sales

Compared 13% of the time

SAP Sales Cloud vs Dynamics 365 Sales

Compared 11% of the time

ActiveCampaign vs Dynamics 365 Sales

Compared 3% of the time

More Dynamics 365 Sales Competitors

Product Reports

Buyer's Guide

Data Cloud

June 2026

Download Data Cloud product report

Buyer's Guide

Dynamics 365 Sales

June 2026

Download Dynamics 365 Sales product report

Overview

Data Cloud provides businesses with a comprehensive platform for managing and analyzing vast data sets, empowering users to drive data-driven decisions effectively.

This platform offers robust capabilities enabling users to harness data for strategic insights. Key use cases include data warehousing, real-time analytics, and machine learning model deployment. Data Cloud stands out for its scalability, ease of integration with existing systems, and advanced security features. Users point out room for improvement regarding cost management and interface flexibility, which could enhance experience and efficiency.

What are the key features of Data Cloud?

Scalability: Handles vast data volumes, ensuring seamless performance expansion.
Integration: Easily integrates with current systems, facilitating smooth data flow.
Security: Offers robust features to safeguard sensitive information.
Analytics: Provides real-time data processing and advanced analytical tools.
Machine Learning: Supports deploying models to drive data-driven initiatives.

What benefits and ROI should users look for?

Enhanced Decision-Making: Access to actionable insights from accurate data.
Cost Efficiency: Optimizes data storage and processing costs.
Improved Performance: Boosts operational speed and productivity.
Data Accessibility: Ensures valuable information is readily available.
Increased Security: Protects data from potential threats.

Data Cloud is implemented in industries such as finance, healthcare, and retail to streamline data management and analytics. Financial institutions utilize it for risk assessment and fraud detection, whereas healthcare providers deploy it for patient data analysis. Retailers leverage its capabilities for inventory management and customer behavior insights, demonstrating versatility across sectors.

Salesforce

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Buyer's Guide

Data Cloud vs. Dynamics 365 Sales

June 2026

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