Zendesk is used for customer support ticket management through email, chat, and integrations like Slack. Internal teams use it for IT support and HR reporting. It offers automation, custom views, and collaboration. Its strengths include integrations, analytics, and customization. Improvements are needed in interface, ticket merging, and mobile app functionality.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
There is a license required for this solution.
It is around $1000 a month.
There is a license required for this solution.
It is around $1000 a month.
SugarCRM Platform is used for managing sales focus, tracking appointments, handling accounts, and managing customer journeys in BFSI and manufacturing. It supports sales funnel management, contains transaction records, offers open-source customization, and integrates marketing automation. Improvements are needed in reporting, forecasting, and mobile integration.
Licensing fees are paid on a yearly basis.
Licensing fees are paid on a yearly basis.
The price for this solution is good in general, but in Brazil we do pay additional taxes.
The basic price is affordable. The add ons are expensive.
The price for this solution is good in general, but in Brazil we do pay additional taxes.
The basic price is affordable. The add ons are expensive.
The price is reasonable.
It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing.
The price is reasonable.
It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing.
I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost.
The license is paid yearly, and it is about 30 euros per month per user.
I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost.
The license is paid yearly, and it is about 30 euros per month per user.
Dynamics 365 Sales aids organizations in tracking leads and sales processes, enhancing meeting scheduling and customer interactions. It offers seamless Microsoft integration, customizable dashboards, and strong ERP functionalities. Users suggest improved Outlook integration, AI tools, stability, and pricing models for better efficiency and affordability.
The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets.
The cost of the solution is very similar to that of other solutions like Salesforce CRM.
The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets.
The cost of the solution is very similar to that of other solutions like Salesforce CRM.
The development costs are lower because you don’t have to have consultants changing and all that stuff.
The development costs are lower because you don’t have to have consultants changing and all that stuff.
