FireMon Asset Manager vs ServiceNow Discovery comparison

Why PeerSpot?

FireMon and ServiceNow are both solutions in the IT Asset Management category. FireMon is ranked #14 with an average rating of 7.7, while ServiceNow is ranked #10 with an average rating of 7.4. Additionally, 100% of FireMon users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and FireMon Asset Manager compete in the asset management solutions space. Despite FireMon Asset Manager's comprehensive features, ServiceNow Discovery offers a competitive edge in pricing and customer support.

Features: ServiceNow Discovery can enhance operational efficiency through automated workflows, integration with IT systems, and comprehensive asset tracking. FireMon Asset Manager provides robust security, real-time vulnerability management, and advanced threat detection, appealing to security-focused organizations.

Ease of Deployment and Customer Service: ServiceNow Discovery supports varied IT environments with a cloud-based deployment model and extensive resources, streamlining onboarding. FireMon Asset Manager offers flexible deployments with customized solutions, requiring more setup time compared to ServiceNow's ease of integration.

Pricing and ROI: ServiceNow Discovery provides competitive pricing with scalable cost structures focusing on ROI. FireMon Asset Manager, with higher initial costs, offers significant value in asset security management, targeting organizations prioritizing comprehensive security over cost.

To learn more, read our detailed FireMon Asset Manager vs. ServiceNow Discovery Report (Updated: November 2026).

Buyer's Guide

FireMon Asset Manager vs. ServiceNow Discovery

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Marck Chanpagne

Business Continuity And Disaster Recovery Manager at Cadence Bank

Continuous asset discovery has strengthened audits and BCDR planning but reporting needs improvement

FireMon Asset Manager supports my disaster recovery and business continuity planning through continuous real-time discovery, which is the foundation of everything. The fact that it's not a point-in-time scan, but ongoing, passive and active discovery, means my inventory is always current. That's what makes it useful for BCDR, where stale data is dangerous. The best features FireMon Asset Manager offers include leak path detection, which is genuinely valuable. It identifies rogue internet connectivity, unauthorized connections, and paths in and out of the network that shouldn't exist. In a bank, that's both a security concern and a BCDR concern because undocumented network paths create recovery risks I don't know I have. The topology mapping is also excellent. Being able to visualize how assets connect to each other and to the network helps my BCDR team understand dependencies between systems, which is critical for sequencing recovery procedures correctly. If I'm recovering a system, I need to know what it depends on and what depends on it. FireMon Asset Manager has positively impacted my organization primarily on our audit and examination posture. Before FireMon Asset Manager, when examiners asked about our asset inventory, I was presenting data I knew had gaps and hoping nobody looked too closely. Now I can walk into an examination with a continuously updated, discovery-validated asset inventory and answer those questions with confidence. That's a qualitative shift, but it has real consequences. Examination findings in banking are not trivial. This shift has led to measurable outcomes, such as reducing the time to compile our annual BIA asset inventory from roughly three weeks of manual effort down to essentially a report pull. That's significant staff time saved. I've also seen our CMDB accuracy improve. FireMon Asset Manager's continuous discovery keeps finding things that manual processes miss. And from a regulatory standpoint, I've had two examinations since deploying FireMon Asset Manager, and in both cases, the asset inventory questions that were previously a weakness in our program were answered cleanly. That's the metric that matters most in a regulated banking environment.

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Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's pretty simple and non-invasive."

"Compared to other RPA tools, I prefer Automation Anywhere."

"The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it."

"The product has everything that I want; I don't have to look for another tool to integrate with it."

"Automation Anywhere is a decent competitor and gives a better solution."

"From a manageability perspective, this solution is very good."

"Automation Co-pilot has improved my productivity a lot, and I think it has increased by 60% in terms of the tasks that I put forth when I log in and log out, and all the tasks will be done quickly."

"If you are looking for a fast solution using minimal resources not requiring an advanced programming skill set this is your product."

More Automation Anywhere pros

"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."

"Now I can walk into an examination with a continuously updated, discovery-validated asset inventory, and I can answer those questions with confidence."

"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."

"FireMon Asset Manager fills a genuine gap in network security visibility that many organizations underestimate."

"FireMon Asset Manager supports my disaster recovery and business continuity planning through continuous real-time discovery, which is the foundation of everything."

"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."

"The product provides great scalability features."

"The biggest advantage of ServiceNow is the value that it brings."

"The value that they get from the product is good, and once you set it up, it is easily scalable with a large scope for automation and the product keeps expanding."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

More ServiceNow Discovery pros

Cons

"I hope that Automation Anywhere can further optimize its bots to help automate tasks with Microsoft Word documents and Microsoft PowerPoint documents because, in most organizations, there is a lot of reporting required."

"We want it to work with more APIs. It needs to integrate with multiple APIs. That would be something that I would like going forward."

"The analytical dashboard in the Control Room could use some improvement."

"With the user interface, a lot of the parts of it I really like, but there are some things that could be made a little simpler. A little less clicking around here and dragging over there to use."

"We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu."

"There are a number of current tools which can be improved because they have many limitations. Like some better controls in emails, and better support for features in Excel and PDF."

"With our current version, we are experiencing issues with the access of the Control Room. Therefore, at the moment, we cannot really scale."

"Their Community Edition is awful. Every second day, it will fail. It will become corrupt."

More Automation Anywhere cons

"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."

"I find that FireMon Asset Manager's reporting customization is more limited than I would like."

"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."

"The biggest friction point or frustration I have encountered with FireMon Asset Manager is the support experience being inconsistent."

"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."

"FireMon Asset Manager can be improved in reporting customization, which is more limited than I'd prefer."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"Sometimes, I believe one or two tickets took longer than two weeks, but other than that, they are quick with the resolution."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"Technical support has not been helpful when we have come across problems. They take too long to respond and then don't provide helpful information."

"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."

"I feel that credential-less discovery could be improved."

"Without improvement in the patters, applications can't be discovered"

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

More ServiceNow Discovery cons

Pricing and Cost Advice

"The pricing strategy for us is one license for development. It is more complicated than that depending on the options you choose."

"We have saved a lot of money on taxes based on the stuff that we run."

"We were paying approximately $30,000 for a year license."

"No one is balking at the cost. They are market rates and will change, but no one is saying, "That is ridiculous or impossible." They are saying, "Show me the ROI and prove that the cost is accurate.""

"We have saved customers 400% in terms of time saved by implementing this product."

"When you compare the cost of Automation Anywhere with UiPath and Blue Prism, those others are much less. Licensing-wise, UiPath wins the deal."

"Automation Anywhere has an advantage in terms of licensing. It is more cost-efficient compared to all other RPA platforms. It is a recommended solution when clients need a cost-efficient automation tool to perform unattended automation."

"This is a value for the money product."

More Automation Anywhere pricing and cost advice

"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."

"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."

"It's on a yearly basis. We renew our contract for three years at a time."

"If the product is not deployed properly, it can be very expensive."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"The product pricing is fair and reasonable for the value it provides."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Outsourcing Company

22%

Comms Service Provider

20%

Media Company

10%

Insurance Company

Financial Services Firm

15%

Manufacturing Company

10%

Outsourcing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	25

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for FireMon Asset Manager?

My experience with pricing, setup cost, and licensing reveals that it's not inexpensive. The license cost is manageab...

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What needs improvement with FireMon Asset Manager?

The biggest friction point or frustration I have encountered with FireMon Asset Manager is the support experience bei...

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What is your primary use case for FireMon Asset Manager?

My main use case for FireMon Asset Manager is continuous network asset discovery and visibility. We have a complex hy...

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What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...

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What needs improvement with ServiceNow Discovery?

ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...

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What is your primary use case for ServiceNow Discovery?

I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

BMC Helix Discovery vs FireMon Asset Manager

Compared 15% of the time

OpenText Network Operations Management vs FireMon Asset Manager

Compared 14% of the time

Aruba Airwave vs FireMon Asset Manager

Compared 9% of the time

USU Valuemation vs FireMon Asset Manager

Compared 8% of the time

ThreatAware vs FireMon Asset Manager

Compared 8% of the time

More FireMon Asset Manager Competitors

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 8% of the time

Lansweeper vs ServiceNow Discovery

Compared 7% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 6% of the time

Tanium vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

FireMon Asset Manager

November 2026

Download FireMon Asset Manager product report

Buyer's Guide

ServiceNow Discovery

October 2026

Download ServiceNow Discovery product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

FireMon

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

FireMon Asset Manager provides insightful monitoring and management of your network assets, helping organizations maintain security compliance and optimize asset usage effectively.

FireMon Asset Manager offers a comprehensive view of network assets, assisting in identifying security compliance gaps and optimizing resource utilization. Designed for enterprises requiring robust asset monitoring, it ensures efficient tracking, enabling proactive threat management and policy adherence across digital environments.

What are the important features of FireMon Asset Manager?

Real-Time Monitoring: Continuously tracks network assets to provide up-to-date security insights.
Compliance Assurance: Ensures assets meet security policies and regulatory requirements.
Reporting Capabilities: Offers detailed reports for better visibility and analysis of network assets.

What benefits and ROI can users expect from FireMon Asset Manager?

Enhanced Security Posture: By maintaining compliance and identifying vulnerabilities, it minimizes risks.
Operational Efficiency: Streamlines asset management, reducing manual interventions and resource wastage.
Cost Savings: Prevents potential security incidents, saving costs related to breaches and non-compliance fines.

In industries like finance and healthcare, FireMon Asset Manager plays a crucial role by providing meticulous asset tracking essential for maintaining stringent compliance requirements. It enables organizations to swiftly adapt to changing regulations and safeguard sensitive information effectively.

FireMon

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

FireMon Asset Manager vs. ServiceNow Discovery

November 2026

Free Report: FireMon Asset Manager vs. ServiceNow Discovery

Find out what your peers are saying about FireMon Asset Manager vs. ServiceNow Discovery and other solutions. Updated: November 2026.

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