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Kronos Workforce Central Software [EOL] vs UKG comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kronos Workforce Central So...
Average Rating
7.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
UKG
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (2nd), Talent Management (5th), Employee Scheduling Software (1st), Cloud HCM (6th), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (5th), AI-Agents for HR (4th)
 

Featured Reviews

RO
IT Manager at Soporte Antivirus Ltda
Has a simple interface, is easy to use, and has good stability
It's really easy to use and has a simple interface.  The networking could use improvement.  One to three years. Stability is good.  Scalability is just fine. We have fifty users, most of them are admin roles.  Their technical support is very good. They are very helpful. The initial setup was…
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's really easy to use and has a simple interface."
"Technical side: The level of detail (building blocks) in configuration (setup) makes it scalable and secure on a functional level, as well as on a data level."
"The advanced scheduler helps to ensure proper staffing."
"The flexibility in configuration is this product’s most valuable feature."
"Do it."
"It's really easy to use and has a simple interface."
"Poor user experience."
"The setup process is straightforward."
"Allows us to keep HR functions centralized."
"Customer service is very good and technical support is very good."
"Immediate data and reporting Reliable (based on parameters given)"
"Online enrollment has saved a lot of paperwork, reduced errors, improved efficiencies."
"Customer Service: We had issues initially, but have received great support from both our customer service manager as well as Eric."
"I like UKG's integration."
"Good solution - still working out the kinks but confident we will get where we need to be!"
 

Cons

"The networking could use improvement."
"The networking could use improvement."
"The setup was complex."
"Poor user experience. Web based, but requires old version of Java on the desktop which is a security nightmare."
"Licenses are expensive."
"Customer Service: 3/10 Technical Support: I would give technical support a rating of 3/10. A lot of the time, their technical support person did not understand the issue."
"Customer service is okay. In some areas, they really excel, and in others, they have room for improvement."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"Initial setup was complex. Many times, it felt like it was a do-it-yourself implementation."
"We did encounter some deployment issues."
"The self service benefit enrollment tool could be more user friendly."
"I would like to see more options for automating 401k feeds/imports."
"Implementation in 2009-2010 was a bit bumpy due to changes with the UltiPro project team."
"The submit button sometimes does not work and the timesheet stays in the "In Progress" mode."
 

Pricing and Cost Advice

"The price is expensive."
"The pricing depends on the number of licenses we buy."
"The platform is not affordable but also not the most expensive."
"If you're going for the full suite, it can be fairly pricey."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Construction Company
11%
Comms Service Provider
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

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What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Also Known As

Kronos Manager
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Finish Line, Rock Bottom
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
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893,221 professionals have used our research since 2012.