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Mist AI and Cloud vs Ruckus Wireless WAN comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Mist AI and Cloud reduces costs, enhances operations, and improves management, though pricing concerns persist despite competitive benefits.
Sentiment score
6.5
Ruckus Wireless WAN delivers strong ROI with extended lifespan and cost savings, especially valued in educational settings.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
Global Juniper Presales Engineer at Westcon-Comstor
 

Customer Service

Sentiment score
7.4
Customers mostly enjoy Mist AI support's efficiency, though some face delays; satisfaction is high despite aggressive sales tactics.
Sentiment score
6.4
Ruckus Wireless WAN support is generally positive, but users desire more experienced staff and improved communication and contact options.
My experience with the technical support from Juniper has been quite good; for example, if we call them, their support is quite quick, and they send a person on-site in just a few hours of reporting the cases.
Sr. System Analyst at NSUT
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
Network Manager at Bread LLC
The issues were mainly related to response time.
Global Juniper Presales Engineer at Westcon-Comstor
When we seek support, the service we expect is not promptly delivered, which can be time-consuming.
CEO at Netsys Solutions (Pvt) Ltd
They would thoroughly troubleshoot issues.
IT Manager at Handi Quilter, Inc.
Response time could be better, mainly.
Networks Manager at a manufacturing company with 10,001+ employees
 

Scalability Issues

Sentiment score
8.6
Mist AI and Cloud efficiently manages complex environments, supporting large enterprises and extensive networks with scalable, flexible management options.
Sentiment score
7.6
Ruckus Wireless WAN is scalable and adaptable, with cloud options improving scalability despite hardware and licensing limitations.
Mist AI and Cloud is very scalable in the case of complex environments.
Global Wireless Practice Lead at a tech vendor with 1,001-5,000 employees
I would rate scalability at nine out of ten.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
In terms of scalability, Mist AI and Cloud is scalable.
Network Manager at Bread LLC
I find the scalability quite good, with a rating of eight out of ten.
CEO at Netsys Solutions (Pvt) Ltd
 

Stability Issues

Sentiment score
7.3
Mist AI and Cloud is stable and scalable, appreciated for features and redundancy despite environmental factor challenges.
Sentiment score
8.2
Ruckus Wireless WAN is stable and reliable, performing well in high-density areas with mostly positive user feedback.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
Network Manager at Bread LLC
The stability needs improvement because in many places in Delhi, it intermittently goes down due to temperature and noise in the switches.
Sr. System Analyst at NSUT
 

Room For Improvement

Mist AI and Cloud face criticism for integration, complexity, support, pricing, performance, compatibility, and documentation inadequacies.
Improvements needed in support, documentation, UI, integration, licensing, delivery, analytics, and global coverage for competitive alignment.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
Network Manager at Bread LLC
They should focus on making their GUI more user-friendly.
Technical Lead at a tech vendor with 10,001+ employees
I'm vendor agnostic and sell all kinds of wireless gear, so I would recommend Mist AI and Cloud over the other ones, but it depends on your current situation.
Global Wireless Practice Lead at a tech vendor with 1,001-5,000 employees
Ruckus Wireless WAN could add a full stack to their product to make it more competitive, as they do not have security and they do not have their own cloud.
Networks Manager at a manufacturing company with 10,001+ employees
There seems to be no visible improvement in the Gartner positioning, which is crucial even as companies like Huawei are also entering the wireless sector.
CEO at Netsys Solutions (Pvt) Ltd
 

Setup Cost

Mist AI pricing is moderate but setup and licensing fees can be high, especially in regions like Brazil.
Ruckus Wireless offers competitive pricing with flexible licensing, seen as a worthwhile investment for performance and coverage benefits.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Network Manager at Bread LLC
Mist AI and Cloud is not an expensive tool and is very competitive.
Global Juniper Presales Engineer at Westcon-Comstor
My rating for pricing is five, where ten represents a low price and one represents a high price.
Technical Lead at a tech vendor with 10,001+ employees
The price is always on the higher side, which impacts the perception of return on investment.
CEO at Netsys Solutions (Pvt) Ltd
 

Valuable Features

Mist AI and Cloud provide automation, real-time insights, and AI-driven tools for efficient, user-friendly network management and troubleshooting.
Ruckus Wireless WAN offers powerful performance, superior coverage, easy deployment, high user support, seamless roaming, and excellent IoT integration.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Network Manager at Bread LLC
Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices.
Technical Lead at a tech vendor with 10,001+ employees
The most valuable features are the advanced technologies like BeamFlex, which make a significant difference.
CEO at Netsys Solutions (Pvt) Ltd
Ruckus Wireless WAN appears to perform better in less than optimal situations.
Networks Manager at a manufacturing company with 10,001+ employees
 

Categories and Ranking

Mist AI and Cloud
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
27
Ranking in other categories
Wireless LAN (20th)
Ruckus Wireless WAN
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
58
Ranking in other categories
Wireless WAN (2nd)
 

Mindshare comparison

While both are Enterprise Networking solutions, they serve different purposes. Mist AI and Cloud is designed for Wireless LAN and holds a mindshare of 1.9%, down 2.1% compared to last year.
Ruckus Wireless WAN, on the other hand, focuses on Wireless WAN, holds 18.4% mindshare, down 35.7% since last year.
Wireless LAN Mindshare Distribution
ProductMindshare (%)
Mist AI and Cloud1.9%
Aruba Wireless12.7%
Ruckus Wireless10.5%
Other74.9%
Wireless LAN
Wireless WAN Mindshare Distribution
ProductMindshare (%)
Ruckus Wireless WAN18.4%
Ubiquiti Wireless24.5%
Aruba Networks Wireless WAN12.1%
Other45.0%
Wireless WAN
 

Featured Reviews

Mohammed Junaid Khatib - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees
Has improved troubleshooting efficiency with AI-driven insights but requires a simpler user interface
Mist AI and Cloud has integrated artificial intelligence and introduced a Marvis tool, making troubleshooting much easier compared to Cisco, Extreme, or any other vendor. The Marvis tool includes Marvis Action and Marvis Mini. In Marvis Mini, you can enter the MAC address, site name, or device name to get complete details of any issues the device is facing. If you enter the MAC address of a device, it will show the types of issues such as roaming, authentication, or IP address problems. This eliminates the need to manually search for errors on the controller. The troubleshooting has been significantly simplified through Marvis Mini, which is integrated with AI. Additionally, Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices. Mist AI and Cloud is very effective at managing user experience through its AI capabilities. It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
NN
IT Manager at Handi Quilter, Inc.
Reliable Wi-Fi deployment handles extreme conditions and reduces maintenance
The only bad downside to Ruckus Wireless WAN is that the guest network is poorly conceived. This is a known issue. There are ways to make the guest network work reliably, but not as promised. That's the only downside to Ruckus Wireless WAN access points - they have a weak guest system and guest portal, but everything else is the best of the best. If I did not have access to Ruckus Wireless WAN support, I think I would have failed. One downside they have now is that you no longer have access to the support folks without a contract. That has changed over many years. That would be really unfortunate because I remember struggling. The company was very hungry at that point and they were very willing to help. Now support requires a contract. That comes with all growing companies.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Comms Service Provider
9%
Manufacturing Company
7%
Comms Service Provider
11%
Construction Company
8%
Manufacturing Company
8%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise9
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise11
Large Enterprise14
 

Questions from the Community

What is your experience regarding pricing and costs for Mist AI and Cloud?
My rating for pricing is five, where ten represents a low price and one represents a high price.
What needs improvement with Mist AI and Cloud?
Being that I don't use it day in and day out, I can't really comment on any areas that could be improved, whether slightly, or if there are any downsides to the products currently. I wouldn't think...
What is your primary use case for Mist AI and Cloud?
We sell Mist AI and Cloud to universities all the time, including wireless and switching. We also sell it to manufacturing, and we're deploying it in our warehouses ourselves. Wireless is used for ...
Is Ubiquiti Wireless better than Ruckus Wireless WAN?
Ubiquiti Wireless is extremely easy to set up and is an excellent option for small businesses, offering enterprise features for a one-time fee and no ongoing licensing fees. Ubiquiti Wireless is ve...
What is your experience regarding pricing and costs for Ruckus Wireless WAN?
These are not cheap access points. If you want to go cheap, Ubiquiti is an option. I knew they were worth it because once deployed, they wouldn't require additional attention. They're not at Cisco ...
What needs improvement with Ruckus Wireless WAN?
Ruckus Wireless WAN is overpriced. Compared to others at the moment, Ruckus Wireless WAN does not have many valuable features. Compared to everyone else, everyone else comes self-hosted, either wit...
 

Also Known As

Mist Access Points
No data available
 

Overview

 

Sample Customers

Dartmouth, Hitachi, Memorial Sloan Kettering Cancer Center, Nebraska Furniture Mart, NTT, Okta
American University of Sharjah, Dordt College, Drew University, Lamar University, Raroa School
Find out what your peers are saying about Hewlett Packard Enterprise, Ruckus, Cisco and others in Wireless LAN. Updated: June 2026.
900,644 professionals have used our research since 2012.