Salesforce Community Cloud vs Workday comparison

The compared Salesforce and Workday solutions aren't in the same category. Salesforce is ranked #3 in CP , and holds a 19.3% mindshare in the category. Workday is ranked #2 in CHCM , with an average rating of 8.4, and holds a 10.5% mindshare. Additionally, 100% of Salesforce users are willing to recommend the solution, compared to 92% of Workday users who would recommend it.

Salesforce Community Cloud

Read 2 Salesforce Community Cloud reviews

590 Views
165 Comparison Views

100% willing to recommend

Workday

Read 58 Workday reviews

9,682 Views
6,777 Comparison Views

92% willing to recommend

Salesforce Community Cloud

Workday

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Community Cloud

Average Rating

9.0

Number of Reviews

Ranking in other categories

Community Platforms (3rd), Digital Experience Platforms (DXP) (5th)

Workday

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Benefits Administration (1st), Talent Management (2nd), Cloud HCM (2nd), Talent Acquisition (2nd)

Mindshare comparison

Salesforce Community Cloud and Workday aren’t in the same category and serve different purposes. Salesforce Community Cloud is designed for Community Platforms and holds a mindshare of 19.3%, up 16.7% compared to last year.
Workday, on the other hand, focuses on Cloud HCM, holds 10.5% mindshare, down 18.7% since last year.

Community Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Community Cloud	19.3%
Sprinklr	16.1%
Zendesk	13.5%
Other	51.099999999999994%

Community Platforms

Cloud HCM Mindshare Distribution
Product	Mindshare (%)
Workday	10.5%
SAP SuccessFactors	10.4%
Oracle HCM Cloud	5.5%
Other	73.6%

Cloud HCM

Q&A Highlights

Ariel Lindenfeld

VP Product at PeerSpot

Jan 24, 2020

What are the biggest differences between Salesforce and Workday?

Workday is more geared towards human capital management and salesforce is more geared towards CRM. Depends on what you need.

See all answers

Featured Reviews

Julio Divietro

Customer success manger at Peletex

Helps us with sales management of customer life cycles with good business intelligence

Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud The stability and ease of use are valuable. Additionally, the granularity of the tool provides a great experience because of the several variables we can manage during the process.…

Read full review

Eslam Abo Elnaga

Senior people and systems analyst at B_labs & Mylo

Has improved HR process efficiency through intuitive workflows and responsive support

There is something that could be improved in Workday, specifically in the time tracking module. While I am not working on Workday now, I was a regional HRIS working for Egypt, Malta, India, and China. I mention these countries to relate to high population countries and companies. In our company, we use assigned work schedules for our teams. Because we work with the time tracking module, we need to assign shifts. In the manufacturing industry, we might need to change shifts every day or week. Manufacturing teams are huge, approximately 50 to 200 people in one team. If this team has one leader, the leader needs to assign a work schedule for each person individually. While there is mass upload functionality where we can load shifts for all people or specific groups, we need to select multiple people and assign them to a schedule from the interface itself. I have requested this functionality many times. When extracting business processes awaiting actions report, I can select different processes in one box, hit okay, and the report comes up. However, the same functionality does not work for work schedule assigning. If implemented, it would help many people in companies with high populations and big teams.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"All the business intelligence included in the tool gives more information about the cycle of the sales stage."

"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."

"It is fairly easy to set up"

"It's a fully consolidated system. All the transactions and configuration are co-located in one fully in-memory system, so there is no need to go to different data sources (multiple DBs) to pull data; it’s all in one place."

"In terms of customization, while it may not be fully customizable, you can configure the features based on the foundation that Workday offers. This allows you to take the basic features and tailor them to the specific needs of your company or business. It provides a lot of configuration flexibility."

"It's actually a cloud-native solution and based on the community for development. It is a very good open architecture and able to interconnect with other systems. And it is very stable and very fast in terms of response."

"It's easy to set up."

"The software is easy to learn and use. When compared to SAP HR and SAP HCM, the tool is easy to access and understand. We have a hierarchy and structural connectivity in Workday. There is a certification for the solution and when we do it, we become the certified partners of the company"

"There is a lot to like about it. I really enjoy the business process framework. It's something that's really seamless. It allows you to have people within the flow. They get assigned a task to complete something to approve, etc. That's a really good piece of functionality that Workday offers. Their out-of-the-box reporting framework is also really powerful in terms of what it provides. These would be two things that I would highlight."

"Between risk reduction, audit reduction and knowing that in many ways we can stop thinking about HR as an issue to solve, we have seen great value."

More Workday pros

Cons

"The user interface can be improved."

"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."

"There is a lot of complexity in the configuration of this solution."

"Workday could give us industry-specific or vertical-specific solutions."

"This solution could be made easier to use by continuing to release new improvements."

"The solution should be more user-friendly."

"The finance module of this solution is not great and needs improvement."

"One area that could be improved with Workday is the analytics side."

"Workday would be improved with more API connectors."

"Analytical tools have needed improvement. Workday has just released Prism Analytics, to replace the current analytical tools, so it’s in the early stages."

More Workday cons

Pricing and Cost Advice

"Pricing for Salesforce CRM is extremely expensive."

"The pricing is good from an HR perspective, although management gets upset after spending $500,000 a year, every year."

"I rate the product’s pricing a ten out of ten."

"It's very, very expensive."

"By and large, Workday is expensive. It is based on the headcount. I'd probably rate it a three or four out of five in terms of pricing. It'd be like buying a Mercedes or a high-end car. It's expensive, but there's a specific value that you're getting with additional features and things of that nature. Using that metaphor, Workday probably tends to be more of a luxury. There are others like ADP that can do your payroll, your time off, and other things, but they don't do it as well."

"The solution is flexible in terms of pricing."

"With a bigger budget, I would recommend SAP."

"It is on a yearly basis."

"You have the license fee per module, and then you have a kind of annual training fee, which is a kind of add-on. I wouldn't say it is exhaustive; it is minor. Licensing is pretty transparent for most of the part."

More Workday pricing and cost advice

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Answers from the Community

Ariel Lindenfeld

VP Product at PeerSpot

Jan 24, 2020

What are the biggest differences between Salesforce and Workday?

Workday is more geared towards human capital management and salesforce is more geared towards CRM. Depends on what you need.

2 out of 4 answers

it_user1118469

Partner - Co-Founder at a marketing services firm with 501-1,000 employees

Jan 20, 2020

Hi Valon Besides the fact that both are extremely sophisticated SaaS there is nothing in common in terms of product. Salesforce is a CRM system and Workday an HCM and ERP system. If you want to establish comparisons "apple to apple" I would recommend to compare Salesforce against Oracle Sales/Marketing cloud, SAP and Microsoft Dynamics 365 On the Workday side I would compare it with: a) HCM - Oracle , Bamboo HR, ADP workforce Now, Ascentis and SAP HCM b) ERP - Oracle ERP cloud, Netsuite (owned by Oracle), SAP, Microsoft Dynamics 365 Business Central and Sage. Hope this helps

Read full answer

it_user1165806

Senior Vice President with 1-10 employees

Jan 20, 2020

Workday is more geared towards human capital management and salesforce is more geared towards CRM. Depends on what you need.

Read full answer

See all 4 answers

Top Industries

By visitors reading reviews

No data available

Manufacturing Company

10%

Financial Services Firm

University

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	6
Large Enterprise	42

Questions from the Community

Ask a question

Earn 20 points

What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?

Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...

See all answers

What do you like most about Workday?

I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees.

See all answers

What is your experience regarding pricing and costs for Workday?

If you go with the launch implementation approach, the solution is generally not very expensive. If you want to add more features to your subscription, Workday becomes expensive. The solution is fl...

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SAP SuccessFactors vs Workday

Compared 23% of the time

Oracle HCM Cloud vs Workday

Compared 8% of the time

UKG vs Workday

Compared 8% of the time

SAP HCM vs Workday

Compared 7% of the time

Dayforce HCM vs Workday

Compared 5% of the time

More Workday Competitors

Product Reports

Buyer's Guide

Salesforce Community Cloud vs. Sprinklr

March 2026

Download Salesforce Community Cloud product report

Buyer's Guide

Workday

February 2026

Download Workday product report

Overview

Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.

Salesforce

The Workday Platform is an AI-powered platform that unifies HR, financial, and operational data, enabling seamless planning, execution, and analysis. It improves decision-making, streamlines cross-team processes, and leverages Workday Illuminate™ for advanced AI insights from vast HR and finance datasets. Workday empowers organizations of all sizes to innovate and optimize performance.

Workday

Sample Customers

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA

AAA, Allied Global, Avago Technologies Limited, Aviva, Cardinal Health, CareFusion, Chiquita Brands International, Equifax, Flextronics, HP, Life Time Fitness, McKee Foods, MGM Resorts International, Sanofi, ServiceSource International, Symantec, TripAdvisor, Yahoo!

We monitor all Community Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.