Jan 24, 2020
Workday is more geared towards human capital management and salesforce is more geared towards CRM. Depends on what you need.
Find out what your peers are saying about Sprinklr, Salesforce, Pypestream and others in Community Platforms.
| Product | Mindshare (%) |
|---|---|
| Salesforce Community Cloud | 19.4% |
| Sprinklr | 18.3% |
| Lithium | 15.3% |
| Other | 47.0% |
| Product | Mindshare (%) |
|---|---|
| Workday | 8.6% |
| SAP SuccessFactors | 8.5% |
| UKG | 4.8% |
| Other | 78.1% |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 6 |
| Large Enterprise | 43 |
Salesforce Community Cloud is an online platform designed for businesses to create branded communities for rich collaboration among stakeholders, partners, and customers. It enhances engagement by providing a personalized user experience.
This cloud-based solution supports a wide array of interactive use cases that help businesses broaden their communication capabilities. It streamlines processes like customer service, sales enhancement, and product feedback by enabling diverse functions within a single platform. With the power of Salesforce's CRM integration, Community Cloud offers tools and features necessary for efficient collaboration and engagement, allowing businesses to foster a unified digital community environment.
What are the key features of Salesforce Community Cloud?Salesforce Community Cloud is widely utilized in industries such as retail, financial services, and healthcare. In retail, it facilitates customer engagement and feedback collection, enhancing the shopping experience. Within financial services, it aids in partner management and collaboration on complex cases, while in healthcare, it supports patient communities and knowledge-sharing among professionals, driving innovation and service improvement.
Workday provides a cloud-based platform offering robust human capital management features, emphasizing security, user-friendliness, and operational efficiency through workflow automation.
Workday is utilized by organizations for human capital management, supporting everything from employee recruitment to retirement, payroll processing, and performance tracking. It centralizes HR operations to increase efficiency and manage employee data effectively. Its business process framework allows for drag-and-drop functionality, which along with real-time reporting, enriches the user experience. Workday's modules cover talent, compensation, benefits, and learning, enhancing the workforce management approach. Though integration with external systems can be complex, its usability and flexible configuration support adaptability. Users seek enhancements in customization, reporting, interface usability, and speed, particularly in financial, timekeeping, and payroll modules. Expanding automation, API connectors, language support, and introducing country and industry-specific modules would significantly boost its capabilities. Pricing remains a concern among users.
What are Workday's most important features?Workday is implemented in a range of industries, including finance, healthcare, and technology, offering specialized HR management solutions tailored to each sector's unique requirements. These implementations improve workforce management and align HR strategies with organizational goals, showcasing its adaptability across different business landscapes.
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