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ShareFile vs SignNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
Sentiment score
6.5
SignNow boosts remote business efficiency with secure e-signatures, reducing time, costs, and enhancing document management and confidentiality.
I see SignNow has been able to save about 70% of our time because the documents are signed faster.
System Engineer at ManpowerGroup
There is reduced induction of errors as we deal with documents signed electronically, improving security and confidentiality, making SignNow a great tool.
Human Resources Manager at edx
The reminder and expiration features help, and we have avoided paper. This has helped to avoid courier costs and printing costs, and saved labor as 8 to 15 minutes per document was needed previously, but here SignNow helps.
Application development senior analyst at Accenture
 

Customer Service

Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
Sentiment score
8.0
SignNow's 24/7 customer support is praised for responsiveness, professionalism, and innovation, with room for more contact channels.
We contacted them approximately six months ago about an issue, and they resolved the problem quickly within 30 to 40 minutes.
Director of Operations at EY
24/7 support is received from them.
Application development senior analyst at Accenture
They are very quick to respond to our queries, very dedicated, and very solution-oriented.
Senior Software Engineer at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
Sentiment score
8.2
SignNow is adaptable and efficient, handling large volumes without downtime, supporting collaboration, and accommodating growth with high user ratings.
SignNow's scalability is very good because I can send contracts to many multiple vendors or contractors at once, and they are able to sign the documents and send them back efficiently and effectively without any error.
Human Resources Manager at edx
SignNow is scalable; we are able to sign a lot of documents at once, and it handles everything.
Senior Software Engineer at a tech vendor with 10,001+ employees
We can add as many users as we want at a time.
Director of Operations at EY
 

Stability Issues

Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
Sentiment score
9.2
SignNow is highly rated for stability, with users frequently noting its robust, reliable, and uninterrupted performance without technical issues.
Miro Business - Enterprise is 100% stable and does not create any glitches or downtime for the organization.
Director of Operations at EY
SignNow is very stable; I have not experienced any downtime so far.
Senior Software Engineer at Procter & Gamble
 

Room For Improvement

Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
SignNow could improve multiple signatory fields, API pricing, security, user roles, support, customization, and document sorting features.
SignNow can be improved by having more granular admin roles, permissions, and some strong domain organizational controls.
Application development senior analyst at Accenture
Customer support should be more proactive and reachable.
System Engineer at ManpowerGroup
AI capabilities are increasing day by day, so they could add AI capabilities in retrospectives.
Director of Operations at EY
 

Setup Cost

<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
SignNow offers competitive pricing with flexible licensing, added branding, no setup fees, and 24/7 support for seamless use.
There is no mandatory setup fee for SignNow.
Application development senior analyst at Accenture
We received a good discount, and the metering and billing experience has been clear and manageable.
Director of Operations at EY
By switching to SignNow, we've reduced some of our SaaS costs.
Senior Software Engineer at a tech vendor with 10,001+ employees
 

Valuable Features

ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
SignNow enhances efficiency and collaboration with signature modifications, remote signing, strong security, and seamless mobile access.
SignNow has positively impacted my organization because these quick things that need manual intervention are faster, and it is helpful due to fast approvals.
Application development senior analyst at Accenture
Efficiency has improved because we do it electronically, and it has really saved us a lot of time.
Senior Software Engineer at a tech vendor with 10,001+ employees
The mobile app helps our team and our clients because especially for our clients, it is very comprehensive and a must-have, especially on their mobile. They are able to send documents on the go or even when remotely working and send them back to us, saving a lot of time.
System Engineer at ManpowerGroup
 

Categories and Ranking

ShareFile
Ranking in eSignature (Electronic Signature)
10th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
Content Collaboration Platforms (11th), Cloud Data Exchange Services (6th)
SignNow
Ranking in eSignature (Electronic Signature)
5th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the eSignature (Electronic Signature) category, the mindshare of ShareFile is 2.9%, up from 2.2% compared to the previous year. The mindshare of SignNow is 3.6%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Mindshare Distribution
ProductMindshare (%)
SignNow3.6%
ShareFile2.9%
Other93.5%
eSignature (Electronic Signature)
 

Featured Reviews

David Donaldson - PeerSpot reviewer
Regional Information Technology Director at a real estate/law firm with 10,001+ employees
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
Vopic Mishra - PeerSpot reviewer
Director of Operations at EY
Digital signatures have transformed contract approvals and saved time across our teams
My experience while using SignNow has been five to six years. The mobile app support has been really helpful because they have been really proactive in case we want to reach out to them about any issue. We reach out to them instantly and they quickly give us a solution to our problem or support us 24/7. That has really worked well, especially with our mobile support when we or our clients have concerns with the mobile app. The mobile app has also been really great because it helps our team while working from home or remotely. They are able to open the mobile app and sign documents on the go, promoting collaboration. SignNow has positively impacted my organization. Since we started using SignNow, it has improved the time for signature collection, saving both parties time and reducing client doubts about signing with us. It has improved team collaboration because we all have access to this tool, and NDAs are signed much faster than they used to be. Reusable templates help out a lot.
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Construction Company
10%
Financial Services Firm
10%
Comms Service Provider
7%
Financial Services Firm
13%
Construction Company
13%
Comms Service Provider
9%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Midsize Enterprise4
Large Enterprise16
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with SignNow?
I wish there was more flexibility in the creation of templates.
What is your primary use case for SignNow?
We use SignNow here mainly to sign internal documents and contracts. Before, it was very tedious and time-wasting because everything was done by email. I had to print, sign, scan, and send it back....
What advice do you have for others considering SignNow?
SignNow comes at a fairly competitive price point.
 

Comparisons

 

Also Known As

Citrix RightSignature, Citrix ShareFile
No data available
 

Overview

 

Sample Customers

SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
salesforce, Office 365, Google Aps, SharePoint, MobileIron, Redbooth
Find out what your peers are saying about ShareFile vs. SignNow and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.