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Splunk ITSI (IT Service Intelligence) vs WhatsUp Gold comparison

Why PeerSpot?
Splunk and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk is ranked #9 with an average rating of 8.6, while Progress Software is ranked #37 with an average rating of 7.0. Splunk holds a 0.8% mindshare in APM, compared to Progress Software’s 1.3% mindshare. Additionally, 98% of Splunk users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.
Splunk ITSI (IT Service Int...
Read 64 Splunk ITSI (IT Service Intelligence) reviews
  • 6,598 Views
  • 4,223 Comparison Views
98% willing to recommend
WhatsUp Gold
Read 25 WhatsUp Gold reviews
  • 14,156 Views
  • 3,822 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and Splunk ITSI (IT Service Intelligence) compete in the IT management tools category. Splunk ITSI has the upper hand with superior analytics and advanced features, making it a preferred choice for comprehensive IT service management despite its higher price point.

Features: WhatsUp Gold provides network monitoring, alerting capabilities, and real-time performance insights. Splunk ITSI offers advanced analytics, machine learning capabilities, and end-to-end service monitoring.

Room for Improvement: WhatsUp Gold needs enhanced reporting, improved third-party integrations, and better scalability. Splunk ITSI requires a more user-friendly interface, simpler initial setup, and reduced complexity.

Ease of Deployment and Customer Service: WhatsUp Gold has a straightforward deployment process and responsive customer service. Splunk ITSI offers extensive deployment options but needs more time and expertise to set up, with room for improvement in usability.

Pricing and ROI: WhatsUp Gold is cost-effective with a quick return on investment. Splunk ITSI is more expensive but justifies the cost with advanced capabilities and long-term benefits in service intelligence and analytics.

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To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold Report (Updated: September 2026).
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold
September 2026
Download the complete report
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
IT Alerting and Incident Management (4th)
WhatsUp Gold
Ranking in Application Performance Monitoring (APM) and Observability
37th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
25
Ranking in other categories
Network Monitoring Software (25th), Server Monitoring (14th), IT Infrastructure Monitoring (20th), Configuration Management (21st), Log Management (41st), Cloud Monitoring Software (26th), Network Traffic Analysis (NTA) (13th)
 

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. The mindshare of WhatsUp Gold is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
WhatsUp Gold1.3%
Other97.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

DS
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
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EC
Erik Cheng
Technical Manager at Quan Hung Gourmet
Efficient monitoring with detailed customization, yet complexity remains
The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The observability is great and valuable because it allows us to work with all our sets."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"Splunk ITSI is fast and provides a lot of out-of-the-box integration."
"Overall, it's a very stable product."
"The most valuable features are the service analyzer and Glass Tables."
"It has saved me a lot of money and a lot of time."
More Splunk ITSI (IT Service Intelligence) pros
"Auto scanning is most valuable. It looks for rogue devices on your network."
"Overall, we have been satisfied with the functionality of the product."
"We've been using it for many years and we use it typically for early warning, as it notifies customers of problems prior to failure."
"The solution effectively monitors network devices and servers."
"We primarily use the solution to check the state of the network, monitoring thousands of devices and all of the internal network, and it is the first tool we use to see the state of the network for real-time monitoring."
"It handles the basics of monitoring."
"The installation and configuration process are easy."
"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."
More WhatsUp Gold pros
 

Cons

"Splunk ITSI consumes a lot of CPU resources."
"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"From my perspective (since I don't have administrator or developer access to Splunk ITSI), we could have a better user interface."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"Quality-of-life features have room for improvement."
More Splunk ITSI (IT Service Intelligence) cons
"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."
"This product should add other options for monitoring. It does not currently meet the broader needs of the banking industry in the version we have deployed."
"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."
"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."
"Sometimes it's a little bit slow."
"I haven't had any issue with stability, except during the upgrade to 2017 when we encountered slow responses."
More WhatsUp Gold cons
 

Pricing and Cost Advice

"The pricing of Splunk is a bit high."
"Splunk ITSI is expensive."
"Splunk ITSI is a premium application and comes with a premium price tag."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is expensive."
"It would have been good if the product cost was much lower."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."
"I'm not sure, but it's expensive. We don't pay any additional fees."
"The price of WhatsUp Gold is good."
"This is a well priced solution."
"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."
"The pricing can be on the expensive side when considering competing products."
"The most valuable feature is the cost compared to other solutions."
"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."
More WhatsUp Gold pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
13%
Manufacturing Company
10%
Construction Company
6%
Financial Services Firm
12%
Manufacturing Company
9%
Comms Service Provider
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise14
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
See all answers
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
See all answers
What is your experience regarding pricing and costs for WhatsUp Gold?
Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...
See all answers
What needs improvement with WhatsUp Gold?
It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.
See all answers
What is your primary use case for WhatsUp Gold?
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.
See all answers
 

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Compared 3% of the time
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Compared 3% of the time
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SolarWinds NPM vs WhatsUp Gold Logo
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Compared 2% of the time
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Product Reports

Buyer's Guide
Splunk ITSI (IT Service Intelligence)
August 2026
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
Buyer's Guide
WhatsUp Gold
August 2026
WhatsUp Gold reportDownload WhatsUp Gold product report
 

Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?
  • Intelligent Alerting: Provides proactive monitoring and noise reduction.
  • Service Analyzer: Enables KPI monitoring and issue identification.
  • Glass Tables: Allows visual monitoring of crucial metrics.
  • Event Correlation: Simplifies incident management and reduces alert fatigue.
  • Scalability: Supports large data volumes and integrates vast data sources.
What Benefits and ROI can Users Expect from Splunk ITSI?
  • Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
  • Improved Resolution Time: Accelerates incident resolution and operational efficiency.
  • Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?
  • Network Monitoring: Provides continuous oversight of network components
  • Dynamic Mapping: Offers visual representation of network topology
  • NetFlow Analysis: Delivers insights into bandwidth utilization
  • Threshold Alerts: Notifies users upon reaching set performance thresholds
  • Auto-Discovery: Detects devices automatically for complete network coverage
What benefits should users expect from reviews?
  • Comprehensive Visibility: Enhanced understanding of network elements
  • Real-Time Monitoring: Immediate insights into network and device status
  • Cost-Effectiveness: Competitive solution suitable for expansive networks
  • User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software
 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold
September 2026
Free Report: Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold
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