CrowdStrike Falcon Complete MDR Reviews

CrowdStrike Falcon Complete is an XDR solution that we use for our endpoint protection.

We currently don't have a complete CrowdStrike Falcon bundle; instead, we have an enterprise bundle in place. For this bundle, agents are installed on all endpoints, and we define security rules to ensure automated workflows are executed through multiple cells using pre-defined playbooks.

CrowdStrike Falcon's detailed dashboard simplifies the process to respond to and remediate cyber threats.

CrowdStrike Falcon Complete's AI-powered analytics have demonstrated good performance and accuracy in real-world scenarios.

CrowdStrike Falcon has helped reduce the efforts of our SOC team by remediating most of the alerts, directly allowing us to manage things more efficiently.

We realized the benefits of CrowdStrike Falcon Complete within the first year.

CrowdStrike Falcon Complete highlights any endpoint vulnerabilities it detects directly on the dashboard, making it easier for our IT staff to address them and improve our overall security posture.

The overwatch module is the most valuable feature of CrowdStrike Falcon.

CrowdStrike Falcon Complete MDR offers an optional module that might not be cost-effective for all organizations.

I have been using CrowdStrike Falcon Complete for almost two years.

We frequently encounter situations where endpoint agents go offline for unknown reasons, necessitating a service restart on affected machines to restore connectivity.

I would rate the scalability of CrowdStrike Falcon Complete an eight out of ten.

The technical support is good.

Positive

As part of the integration team, I manage the entire transaction process. While the initial deployment presented a challenge due to the need to contact all end users, it was a one-time effort necessary to implement the solution. The deployment itself took four months to complete and required eight people.

We implemented a hybrid work model, allowing employees to work both from home and in the office. As a part of this model, we empowered end users to deploy the agents themselves. We carefully monitored the entire process through a designated dashboard, assigning agents to their respective groups and ensuring timely policy implementations based on individual agent online status. This approach granted us ultimate control over the process.

We used an integrator in the middle of the deployment.

We have seen a return on investment with CrowdStrike Falcon Complete.

CrowdStrike Falcon Complete is expensive.

I would rate CrowdStrike Falcon Complete a nine out of ten.

CrowdStrike Falcon Complete is deployed across our entire organization.

The solution did a good job of preventing ransomware. It is used for behavioral analysis. For instance, if something appears to be suspicious then the solution blocks it.

If someone is using the old Microsoft Office and the system is not updated then CrowdStrike takes action on behalf of the operating system. So it is not only going above the application level but also the operating system level.

The analysis of the investigation of the incident could be easier. Offline scanning can be included in the next release. 

Moreover, Crowdstrike should think about making the price cheaper.

I have been using it for one year.

It is a stable solution.

The solution is scalable. Presently, in the company, there are three hundred users, and in the group, there are one thousand users.

The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike working for us; it is called the watch service. 

We also subscribe to EDR Plus watch service. So we have a team from CrowdStrike always monitoring things before it happens.

Previously, I used Carbon Black EDR for three years, and I was a very happy user, but their technical support was not very relevant, so I switched.

The initial setup was straightforward. The deployment took around two weeks. We have only one engineer helping with the deployment.

There has been a Return on Investment. We have been working with two incidents, and the support team was really helpful from their side.

We need to pay a yearly subscription fee, which is expensive compared to others.

Anyone using CrowdStrike should ensure that they have the watch service. Though I do not remember the name of the service, it says Crowdstrike engineers are also monitoring.

I rate the solution a nine out of ten.

We use Crowdstrike for monitoring. The Department of Homeland Security's SOC is managing it, so I like it better than Carbon Black because we don't have to provide any support for it.

Crowdstrike provides us with some peace of mind knowing we're secure.

Crowdstrike has better support than Carbon Black.

Crowdstrike could be cheaper. It's pricier than Carbon Black.

I have used CrowdStrike for nearly a year.

I rate Crowdstrike Falcon Complete eight out of 10 for affordability. 

We started using Crowdstrike and Carbon Black at the same time. We've beend doing a simultaneous test to see which one we like better. 

I rate CrowdStrike Falcon Complete nine out of 10. I deducted one point because of the price, which is the only thing I don't like about it. 

We primarily use the solution for antivirus purposes. 

The solution works well and is okay with me. For the most part, I am happy with it. 

The performance is good, and it is stable. We don't have any issues. I find it doesn't impact my work.

It has good security features. 

The solution offers an easy initial setup.

It's scalable. 

We'd like the pricing to be a bit lower in the future. 

I've been using the solution for about six months. 

The solution is stable and reliable. The performance is good. We haven't had any issues. There are no bugs or glitches. It doesn't crash or freeze. 

As a solution that is based in the cloud, it can scale well. It's not a problem at all. 

We have about 1,000 users on the solution right now. 

I'm unsure as to if we have plans to increase usage. 

I've never used technical support and cannot speak to how helpful or responsive they would be. 

We might have previously used Kaspersky.

The initial setup is simple and straightforward. It's not overly complex. I'm not sure how long the deployment took. I wasn't as hands-on with the process. 

You do need to purchase a license in order to use the product. It's not cheap, however, it is not overly expensive. 

I'm an end-user.

I'd rate the solution eight out of ten. 

It is their MDR. We use CrowdStrike Falcon Complete to manage our security. It is for our endpoint protection.

Our organization sells CrowdStrike. 

Assume there is malware on my computer. Using the hash value, I can determine how many endpoints in my organization have been infected by this malware. 

Using this RTR, I can gain remote access to their machines or endpoints and attempt to close, remove, or delete the process or file entirely.

These features, in my opinion, are extremely important for IT administrators. It lets us now look at users in Mumbai, and I am in Bangalore.

I am not required to use AnyDesk or anything. I can simply log into my Falcon, navigate to that file section, and remove the file without the user even realizing it.

I believe their EDR, services are of high quality. Which is what organizations desire. We can use the EDR to determine how many people attempted to access someone else's laptop. 

It provides us with that insight, we know when someone is attempting to steal data from another laptop. This is also beneficial.

The most valuable feature of this solution is the real-time visibility into what is happening in your endpoint.

Their real-time response is also very good.

Their endpoint solution is excellent. But I would like to see them improve their HDR, as well as their DLP (Data Loss Prevention).

If they improve in these two areas, they will have a really good product that we will enjoy. Otherwise, we will have to include another product for people who want data loss prevention. There will be a cost, which will be expensive, and it will consume significantly more resources on the client's machine.

It would make it easier if everything was together in one center. That is why I looked into Trellix as well as Trend Micro.

In the next release, I would like to see Data Loss Prevention and  Email Security. safety included. 

The majority of these businesses are also beginning to use Chrome OS. I would also like to see support for Chrome OS.

I have been using CrowdStrike Falcon Complete for four or five months.

Because it comes from the cloud, it automatically updates itself.

CrowdStrike Falcon Complete is very stable.

If you look at Trellix, for example, they just arrived and have three, or four centers. But this has only one center, and at its peak, it uses only about six MB of RAM resources.

CrowdStrike Falcon Complete is scalable. If you purchase the pro version, if the customer is dissatisfied with it, he can later upgrade it by adding more modules to it.

We have approximately 50 users in various roles, including sales, directors, and even our technical team, who use this solution.

I'm not aware of any Falcon Complete technical support. But I am aware of the technical support for the other module. It's quite good.

It is online-based support. We do not have that technical support number.

However, technical online support is also fairly responsive. If you file a case, they will respond within two hours.

A technician is assigned, and he or she will be on call until the case is resolved.

I would rate the technical support a four out of five. If they had a toll-free number, I would rate them a five out of five.

Positive

Previously, I did not use another solution, I have always used  CrowdStrike Falcon Complete.

CrowdStrike Falcon Complete, from what I understand, can only be deployed in the cloud and is not available on-premise.

The initial setup is straightforward. You will receive a link, open it, configure the dashboard, and deploy the sensors. That's all.

It took a half hour to deploy the center, the policy configuration, the dashboard, and everything. 

The deployment was done in-house.

If there are only 50 users, two people will suffice. One person is more than enough if he has a deployment tool like Jamf or JumpCloud. He can simply deploy it from where he is.

I am not sure what the licensing fees are. I believe it is paid once a year, but I am not sure. However, it is dependent on the number of users present and the number of licenses purchased. The licenses are sold per user.

I believe that all of these, for example, Trend Micro, Trellix, or any other company that is based on this NGAV technology, are usually based on how many users are in that environment, and how many devices they intend to install the technology on.

I would recommend this solution to others who are interested in using it. If you want a good endpoint security solution, I recommend CrowdStrike. It provides adequate endpoint security.

I would rate CrowdStrike Falcon Complete an eight out of ten.

It lacks disk encryption, data loss prevention, and email security. It does not support Chrome OS. We provide these services, which is why we are looking into Trend Micro and Trellix, both have these options available.

Currently, we're trying to understand which solution would be able to help us to block external ports on computers. We're looking at Crowdstrike and working to understand how they can help us handle this.

While I'm not directly on the team that deals with the solution daily, I would say that the solution is very stable.

The solution is quite flexible.

We haven't had any issues with the product so far. 

It's my understanding that the reporting aspect of the solution could be improved. It should be more flexible and robust.

The solution should include some sort of DLP capabilities.

I've been using the solution for a while. It's been about three years or so.

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is great.

We have more than 25,000 users on the solution currently. 

We are currently evaluating the solution to see if we will continue to use it or not going forward. Until that is done, I can't speak to if there are plans to increase usage.

I've never been in touch with technical support. A different team handles that aspect. I cannot speak to how helpful or responsive they are. I can't provide any useful insights at this time. 

The initial setup took place about three years ago. At the time it was installed I wasn't a part of the company. Therefore, I can't speak to how easy or difficult the solution is to set up and deploy. I wasn't a part of the process. 

We pay a licensing fee in order to use the solution, however, I can't speak to the overall cost. It's not an aspect of the solution I directly deal with.

My company is a customer and an end-user of the solution. It doesn't have any direct affiliation with Crowdstrike.

We're using the latest version of the solution at this time. I can't speak to what the actual version number is. 

I'd rate the solution, on a scale from one to ten, at an eight. We're mostly quite satisfied with the solution.

I'd recommend the solution to other users and organizations.

We don't use the solution internally, but our clients' use cases are primarily EDR and endpoint protection, with peripheral use cases including web app protection.

CrowsStrike Falcon Complete is a good solid endpoint protection solution; it has a good engine and is on par in terms of efficacy with SentinelOne, and with Microsoft Defender for endpoint protection. 

I prefer to put a pound into the prevention and an ounce into the cure, but CrowdStrike put more focus into the EDR. This works as a business model for them, as they get a lot of customers purchasing their MDR services, usually SMBs lacking the staff to leverage the EDR tool themselves adequately. We have many such customers. I would much rather see more refinement and investment into the prevention side of the equation, though CrowdStrike has a good engine. The solution is as effective as SentinelOne and Windows Defender for Endpoint; it's an excellent endpoint protection solution.

I would like to see more integration capabilities and expansion into vulnerability management. I'd like to see it go beyond that into unified endpoint management, a unified security solution that doesn't just tell me what's wrong; it helps me fix it operationally.

We have been a reseller of the solution since 1989.

The solution is very stable. 

It is a very scalable solution, there is no question about that. 

The technical support is good; it's not bad and not the best.

The setup is relatively complex. Post-setup, the maintenance is light, but deployment is more complicated compared to some competitors, including SentinelOne or Cylance. Falcon Complete requires more tuning.

Once the product is implemented, I would say most of our customers require around a quarter of an FTE for maintenance. 

This product is one of the more expensive ones on the market. 

I'd rate the product an eight out of ten because there's always room for improvement in my mind. There are enough other solutions in the market space that are on par with the features and capabilities of CrowdStrike that bump it down from a nine to an eight. It's a pretty level playing field.

Most of my customers are small to medium size businesses. They don't have the people, the knowledge or the time to spend on complex setups and tuning. Any solution has to be simple out of the gate, easy to understand, and it has to be quick to deploy. Therefore, many of my clients use the implementation and managed services, and I have firsthand experience of some issues that can cause. Companies may hold off on more complicated features or configurations they don't fully understand, sometimes even permanently. This isn't unique to Falcon Complete; there are many solutions with features that are never fully leveraged by some clients. The issue is when the solution is not as effectively deployed and configured as possible because it's not a small investment.

When it comes to this solution, my advice is to shop around. CrowdStrike is an excellent brand with an outstanding reputation, but it's also the most expensive or one of the most expensive solutions. If price is a concern, other solutions can do the same job for you or be just as effective. Falcon Complete has few features that make it a big market differentiator nowadays. It makes sense if you need the product's specific features or have the staff to fully leverage the EDR without paying for the MDR.

Comparing CrowdStrike Falcon Complete with Bitdefender, I would say that Bitdefender was comparatively easier to use, deploy and maintain, especially for my technical resources.

CrowdStrike Falcon Complete is the same as any other EDR program. It provided full antivirus protection. Also, it provided a little bit of the ransomware and other protections you would see within the Bitdefender field. The content control wasn't as intuitive and easy to use as Bitdefender.

The most valuable thing in the solution was the analytical AI to detect viruses faster than Bitdefender.

The simplicity of CrowdStrike Falcon Complete's content control and firewall management should be improved. Ransomware protection of the solution needs to be improved.

I have been using CrowdStrike Falcon Complete for six months before switching to Bitdefender, which is easier to maintain.

It's a stable application. It is one of the most stable out of all the other market applications, especially if you're talking about within the EDR platform.

If you don't watch the training videos for CrowdStrike Falcon Complete, it's not as intuitive as Bitdefender.

I have had a very limited experience with the customer support team. So, their response time was far worse than any of the other vendors. So that was probably one of the driving factors and the reason why the adoption process didn't go so well, which is because of their onboarding process, during which they used to take a day to get back to assist you. I would have understood if they had taken a couple of hours to help us, but waiting for a day wasn't acceptable.

I rate the initial setup a four on a scale from one to ten, where one is very difficult.

One can see a return on investment because it does protect one's core environment.

CrowdStrike Falcon Complete is very expensive in comparison to Bitdefender.

CrowdStrike Falcon Complete is probably one of the best software out there if you're looking at it. But if you're on a budget and you want to get something within the same price level, I would look at Bitdefender. Then if I added a worst-case scenario, I would go to Sophos or SentinelOne. In my industry, the cost is a huge variable. Though it's a good product, it's not easy and intuitive. I have to remember that my technical resources to offload my work are in the Philippines. So I need to have something that's very simplistic. I have helped desks in the Philippines, Malaysia, Mexico, and Singapore. When I choose an application, I have to consider the intuitiveness of that application and also the multiple language barriers. So, that is where prospects fail, which is during the adoption process.

I rate the overall solution a seven or eight out of ten.