CrowdStrike Falcon Complete MDR Reviews

CrowdStrike Falcon Complete is used to inform the IT or security analyst if there is something happening inside the endpoint. Additionally, the EDR can take an action by itself if there is something abnormal happening inside the endpoint.

If there is something wrong or not normal in the endpoint CrowdStrike Falcon Complete is very responsive. It will give an alert that is very useful and it takes action automatically. There at times needs to be some manual intervention but it is less often.

The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately.

I have been using this solution for approximately one year.

The solution is stable.

I have found the scalability very good.

We have approximately 1,000 users using this solution in my organization.

The technical support is excellent.

The installation is easy. We can install it through Windows Active Directory, send the files to the end-user to install it, or the IT department can install it remotely. The time it took for the full installation throughout our organization took 35 days.

We have four to five people that do the implementation and maintenance of the solution. 

The solution is priced fairly. For the features you receive, it is worth the money.

I would recommend this solution to others.

I rate CrowdStrike Falcon Complete ten out of ten.

We are using this solution for endpoint protection.

The features I have found valuable are artificial intelligence, which protects us against malicious forces of any kind, and device control through the remote execution tool.

The training provided could be better. There is a need to have more training to allow us to fine-tune our settings. Not that training is not comprehensive; they do provide training in hotels where we can go and see videos and other helpful information. However, they should be providing hands-on experience to the system administrators because this would be more useful. The training is normally for corporations and should be available for personal users as well.

In the next release, there should be an IT help desk remote controller so that we do not need to go to a separate IT help desk. If there are any issues from the end-users, they should not need to use another tool to connect to the system, desktop, or anything else. If they would be able to facilitate this it would be easier for our engineers to raise a ticket and have the SLAs to support them.

I have been using this solution for approximately two years. 

The solution has been scalable in our experience.

The installation is straightforward. My engineers were trained by the partners on how to install the solution in all the areas, for example, the sensors. We did require the initial guidance but if you have prior experience with any other solutions, I do not think people should require special training or instruction. It is a simple and lightweight tool.

I would recommend this solution to others.

I rate CrowdStrike Falcon Complete an eight out of ten.

We use virtually every module within the solution, including identity protection. It boasts its own robust EDR capabilities, essentially positioning it as the top EDR solution in the market.

The prevention capabilities hold the utmost value.

The only aspect where we've offered feedback for potential enhancement is essentially the user experience.

I have been working with it for two years now.

It exhibits exceptional stability, with no instances of downtime experienced since its implementation.

In terms of scalability, we haven't encountered any issues. We have intentions to expand our usage in the future. Continuously striving for improvement, we aim to broaden the scope of what we utilize within the platform.

The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I would rate it nine out of ten.

Positive

It's deployed across all aspects of our infrastructure, providing comprehensive coverage for our entire environment. It requires no maintenance.

The return on investment has been significant, aiding us in various simulated assessments and playing a crucial role in both detecting and preventing incidents early on. Moreover, it has proven beneficial for overall asset management.

While the cost is relatively high, it is justified by the value it brings.

We evaluated nearly fifteen solutions, including some of the top ones in the market. However, we opted for CrowdStrike because it aligns perfectly with our requirements and fits within our budget. Upon testing it out, we found that it effectively fulfills its intended purpose.

Overall, I would rate it nine out of ten.

We use the solution for AB protection and endpoint detection and response.

The real-time response features are valuable for us.  The depth of data that the agent collects is all very helpful, and on a forensic standpoint as well.

The documentation that they had for the use of their API's was not very helpful. It took us a lot of time to work through their API on how to do it programmatically. Aside from that, we really have not had very much trouble with Crowdstrike.

For an upcoming feature, adding more Linux support for real time response analytics would be helpful. This might be on their roadmap, or maybe even in a very pending release. 

We have been using the solution for approximately four months.

Comparing the stability of the solution to other similar products it is at the top.

The scalability was good.

The technical support has been good the entire time. We had the one issue with the APIs but we already dealt with that. The technical support has been good on all of our issues.

The setup is simple and the deployment is straightforward for the agents.

I did not give the solution a ten out of ten because there is always room for improvement.

I rate CrowdStrike Falcon Complete a nine out of ten.

We commonly use it for mitigating phishing, virus, and malware attacks, making it an essential tool for such security incidents.

The system is valuable as it is a fully managed endpoint protection service designed to stop breaches, detect threats, and respond to incidents effectively.

The technical support is satisfactory, but there is room for improvement to enhance it.

I have been working with it for approximately four years.

Stability is excellent, and our clients are satisfied with it. Even minor bugs are promptly addressed and fixed.

Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt attention by assigning a dedicated person or engineer to address critical issues immediately. I would rate it seven out of ten.

Neutral

The initial setup is quite simple.

Managing and implementing it is straightforward for us because we have specialists in our company who are skilled at implementing this tool. The deployment time varies depending on the client's needs, but typically it takes no longer than one week.

Our clients choose CrowdStrike, particularly Falcon Complete, due to a variety of factors such as pricing and a wide range of features.

Overall, I would rate it eight out of ten.

CrowdStrike Falcon Complete is used for EDR and security.

The most valuable feature of CrowdStrike Falcon Complete is endpoint detection and response.

Ι have been using CrowdStrike Falcon Complete for approximately one year.

CrowdStrike Falcon Complete is a stable solution.

The scalability of CrowdStrike Falcon Complete is good.

There are approximately 200 users using this solution in my organization.

The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language.

I rate the support from CrowdStrike Falcon Complete a three out of five.

The initial setup of CrowdStrike Falcon Complete is straightforward.

I rate the initial setup of CrowdStrike Falcon Complete a four out of five.

We used a consultant to do the implementation of CrowdStrike Falcon Complete.

We have approximately five engineers doing the maintenance and support.

There are different lengths of licenses available, such as three and five years. The price of CrowdStrike Falcon Complete is expensive.

My advice to others is this solution is good for finding security beaches in systems.

I rate CrowdStrike Falcon Complete an eight out of ten.

Our clients use it for protecting themselves from getting ransomware. Their use case is just to protect their endpoints because it is really bad out there.

It is a hybrid deployment. You have to have agents on all the endpoints, and all the CrowdStrike AI is on the cloud.

Their intelligence is really good. The security whitepapers that they write are outstanding.

They handle it all for the clients. CrowdStrike Complete is managed by CrowdStrike. They only call a client if there is a problem that they can't address. They pretty much contain and eradicate. This is not something that every vendor provides.

People should be able to obtain training at any point of the engagement so that if somebody who doesn't have the basic knowledge is getting thrown into it, they are able to get trained, and CrowdStrike is able to help them out.

CrowdStrike is really doing what they're supposed to be doing, but it is like anything else where they have to keep up on their research and development, or they'll fall behind. This is a fast-paced environment, and I've seen that vendors that were really good three years ago are terrible now. CrowdStrike is trying to stay ahead of the bad guys. They have AI. I have not had a problem with them missing anything. If they missed something, they should just make sure that they don't miss it again and understand why they missed it. I don't know if they did.

I have been using this solution for years.

It is stable.

It is easy. All you need to do is to get the correct pricing. When you add more endpoints, you are going to pay more for the license. When you do mergers and acquisitions, it is always a concern. If you've got really good security products in one company but not in the other one, you have to bring them in.

Most of our clients are medium-sized companies. We also have large clients, but they have got full security staff. CrowdStrike does well in medium-sized companies because they need them really badly. With CrowdStrike Complete, they don't have to have the staff to manage it.

I have interacted with them, and they are excellent.

Our clients had other solutions, and they switched because they got ransomware. A lot of solutions aren't always what they say they are. Some are good, but people don't have the staff to manage them. With CrowdStrike Complete, you don't have to have the staff to manage it.

Its initial setup is very straightforward. The agents are really easy to roll out. 

I always tell my clients that it is a partnership. You have to do health checks with them to make sure that you're doing what you should be doing and they're doing what they're supposed to be doing.  Sometimes, clients put products in place, and they leave them. Then they find out that they didn't set them right, and now they're a victim of a ransomware attack that they could have avoided. They had the right security product in place. 

CrowdStrike should be promoting these health checks with their clients, and they do, but I don't know if all salespeople do it. That is so important because sometimes it is not the vendor that caused the issue. It is the client, but they didn't know any better.

They are really reasonable for the services they are providing. When you add more endpoints, you are going to pay more for the license.

I would recommend this solution. I would advise others to get the best pricing and doing it around the quarters. You should really understand the pricing structure and the fact that you still need somebody to be able to take their call if there is something they can't do. Do health checks, and make sure that it is implemented correctly and you have got all your endpoints covered. It is a partnership between the vendor and the customer, and CrowdStrike is really good at that.

I would rate CrowdStrike Falcon Complete a ten out of ten.

We are a solution provider and CrowdStrike Falcon Complete is one of the products that we offer to our customers. We have several different customers for which we provide this software as a service. In other cases, customers purchase licenses for it through us and we administrate it.

The most valuable feature is the Managed Detection and Response.

All of our customers complain about the reporting and say that it is very poor.

Technical support in Latin America could be improved.

It is not difficult to use and it is fast to implement.

I would like to have a feature to collect logs and explore the information.

In the next release, I would like to have a simplified remote installation.

CrowdStrike Falcon Complete

It is easy to scale this product. We have approximately 20,000 users.

Technical support in Latin America is delayed. Many times, the customers ask for something from support but they speak Spanish, and that delays the response.

The initial setup is straightforward and pretty easy to complete.

The implementation is fast.

The average price is approximately $500 per customer.

I would rate this solution a seven out of ten.