CrowdStrike Falcon Complete MDR Reviews

We are currently testing CrowdStrike Falcon Complete. We have just started to work with this solution. It has many options, but I haven't yet tried them. I have also used it previously in another company.

It is a very good solution. It can provide detection and response in an extensive way, and for an endpoint, it can integrate the information that comes from the servers.

It has a lot of false positives, which can be an issue, but you can verify these false positives. 

We are currently testing CrowdStrike Falcon Complete and Carbon Black, and then we will decide. I was considering Carbon Black, but CrowdStrike has a better positioning in Mexico. This is why we are considering this solution.

In terms of XDR, it is a very good solution. It is one of the leaders for XDR.

I would rate CrowdStrike Falcon Complete an eight out of ten.

We are a solution provider and CrowdStrike Falcon Complete is one of the products that we offer to our customers. We have several different customers for which we provide this software as a service. In other cases, customers purchase licenses for it through us and we administrate it.

The most valuable feature is the Managed Detection and Response.

All of our customers complain about the reporting and say that it is very poor.

Technical support in Latin America could be improved.

It is not difficult to use and it is fast to implement.

I would like to have a feature to collect logs and explore the information.

In the next release, I would like to have a simplified remote installation.

CrowdStrike Falcon Complete

It is easy to scale this product. We have approximately 20,000 users.

Technical support in Latin America is delayed. Many times, the customers ask for something from support but they speak Spanish, and that delays the response.

The initial setup is straightforward and pretty easy to complete.

The implementation is fast.

The average price is approximately $500 per customer.

I would rate this solution a seven out of ten.

It is working well. I tried a ransomware attack myself, and they were very fast in mitigating. I am very convinced of this product, and I am very satisfied with how it is working.

The team behind the program itself is very valuable. If you don't have your own security team, they can do a great job for you. If your IT team isn't in the company, this can be of great value to you.

Its documentation is very good. They have many different dashboards, and they do have a lot of information. Sometimes, it can be a bit overwhelming how much information is there, but once you find your way through with them, everything is very logical.

Some dashboards can be very complex, but once you get to know them, it is very logical.

I have been using this solution since 2019.

It is absolutely stable.

It is very scalable. It really doesn't matter whether you are a company using 100 endpoints or more than 2,000 endpoints. We have around 1,700 people in our company. There are around 200 people that need to be onboarded again.

They were very fast in responding. If you have a technical question, it only takes a couple of hours before they answer your questions. They are very skilled.

We had Symantec endpoints previously. They were very traditional points. There isn't a resemblance between these two solutions because CrowdStrike is more into machine learning in terms of the behavior of the system. Symantec is more of a traditional antivirus that starts scanning your computer and new files. They both are very different in the way they work.

Its setup is fairly basic. It is not very complex. We had the support of the Falcon Complete team to set it up. It took a couple of days.

 The Falcon Complete team introduced the platform.

It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value. 

You need to know that CrowdStrike is different in the way it works as opposed to the traditional software. It is fairly self-explaining, but you just need to know that this endpoint is based on the behavior. This means that if you introduce a USB stick with malicious software on it and the software or the file isn't opened yet or is dormant, CrowdStrike won't detect it. The minute you are trying to use that file, and the file is trying to execute things, CrowdStrike detects it instantly and takes action to mitigate a problem.

I would rate CrowdStrike Falcon Complete a nine out of ten. It is a great product. For our company, it is the right product. It is company deployed, and we will stick with CrowdStrike.

It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. 

It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them.

The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem.

Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware.

I have been using this solution for about a year.

It is stable.

It is scalable. We haven't run into any scalability issues

I would rate CrowdStrike Falcon Complete a nine out of ten.

We use the solution for AB protection and endpoint detection and response.

The real-time response features are valuable for us.  The depth of data that the agent collects is all very helpful, and on a forensic standpoint as well.

The documentation that they had for the use of their API's was not very helpful. It took us a lot of time to work through their API on how to do it programmatically. Aside from that, we really have not had very much trouble with Crowdstrike.

For an upcoming feature, adding more Linux support for real time response analytics would be helpful. This might be on their roadmap, or maybe even in a very pending release. 

We have been using the solution for approximately four months.

Comparing the stability of the solution to other similar products it is at the top.

The scalability was good.

The technical support has been good the entire time. We had the one issue with the APIs but we already dealt with that. The technical support has been good on all of our issues.

The setup is simple and the deployment is straightforward for the agents.

I did not give the solution a ten out of ten because there is always room for improvement.

I rate CrowdStrike Falcon Complete a nine out of ten.

We primarily use this solution for our clients.

The solution is stable.

We found the initial setup to be quick and easy for the most part.

The product can scale if you need it to.

The pricing of the product is okay. It's not too expensive.

The reporting could be better. It's not as good as it could be. If they could improve that a bit, and make it more robust, that would be ideal.

We've been using the solution for one and a half years. It hasn't been a very long time just yet.

The solution is quite stable. We find it reliable. It doesn't crash or freeze. There aren't bugs or glitches. It's been good so far.

The solution can scale If a company needs to expand it, they should be able to do so with relative ease.

We have about 10,000 users in our company that benefit from the solution.

We will continue to use the product and may even increase usage in the future.

I haven't contacted technical support. Therefore, I can't make an assessment of their services.

We previously used Kaspersky. We used it up until around 2018 and then we switched.

The installation is not so complex. In fact, it's relatively straightforward. A company shouldn't have issues implementing it.

The deployment is pretty fast as well. It took us about one month to have everything up and running.

We had about five people who worked on the setup and deployment in our organization.

We handled the deployment ourselves. We didn't require any outside assistance. We didn't hire an integrator or consultant. It was all handled in-house.

We've found the pricing to be reasonable. We pay a certain amount for licensing and that's it. It's not too much.

It's my understanding that we are using the latest version of the solution.

I would definitely recommend this product to other companies. 

I'd rate the solution, on a scale from one to ten, at a nine. We've been quite happy with it so far.

Overall, the solution is pretty good.

The overall ability to stop vulnerabilities is quite helpful.

I appreciate how the solution takes a proactive approach to security.

It's not a signature-based solution, which is ideal for us.

The solution could offer integration with some additional solutions - for example, vulnerability scanners.

In a future release, it would be ideal if they could add reporting and action histories to their suite of features.

I've been using the product at this point for about three years. It hasn't been too long.

I also currently use SentinelOne and FireEye. However, CrowdStrike is a solution I primarily use right now.

I work for a very large VAR, and we handle about a billion dollars in security right now.

I'm a reseller and security architect.

Overall, I would rate the solution at a ten out of ten. It's an excellent option and one we highly recommend to our clients. We offer it quite extensively over other options.

We primarily use the solution for mobile and endpoint protection.

The solution is extremely simple. That's what makes it great. It just works. There's no management of it, really. The sheer simplicity is what has really improved overall.

The threat intel provided is very good. The overall vulnerability and identification, for example, are excellent. As is the malware protection.

CrowdStrike is actually probably the most well-rounded endpoint platform. They're the leader according to Gartner.

The solution is easy to deploy and manage.

The product is able to handle mobile as well as the cloud and various operating systems.

I don't think the solution is really missing any features.

We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity.

I've been using the solution for about a year at this point.

The solution is quite stable. It doesn't fail or freeze. It doesn't seem to have bugs or glitches. We find it very reliable.

The scalability is good. If you need to scale it, you can.

The solution isn't too complex to set up. We found it pretty easy to implement and deploy, actually. We're a small organization, so we didn't have too much complexity, however. We're less than 20 people, so our organization's setup was pretty quick.

We handled the entire implementation process with our own team in-house. We didn't need the assistance of a consultant or integrator.

The company has to make money. I understand why they charge what they do, and I see the value in the product. Therefore, the pricing is fair.

We're the secure digital transformation leader in Canada. We're customers and consultants that use different solutions. We're also a partner. We provide managed services and we actually sell the software.

We're 100% on the cloud and all of our solutions are on the cloud. We're using the latest version of the solution.

Overall, I would rate them ten out of ten. They have a great, holistic platform.

We primarily use the solution for server endpoint protection as well as client and user client endpoint protection.

The solution allows us to have a single pane of glass for observing our antivirus and for any malicious activity. It allowed us to simplify investigations as well. It's basically helped keep our organization more secure.

The AI detection has been excellent in terms of detection and stopping malicious processes with little to no input on our end. 

Over the last year, we've had two instances where we've actually had to take a machine offline and do some forensics, however, for the most part, it's been great in terms of stopping anything suspicious from running on people's machines.

The solution is user-friendly.

The product seems to integrate well with other products.

The initial setup is pretty easy.

The solution isn't missing any features at this point. It's ticking all the boxes for our organization. There really isn't anything that I can see that would make me want to change providers.

The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better. I've seen other products like Cisco Secure that gives you a better view of the issues. Cisco just presents the data differently, and it's easier to look at.

I've been using the solution for about one year at this point.

We haven't suffered from bugs and have had no issues with updates. Everything is very light. It's very reliable and very stable.

We added about a thousand hosts since we rolled this out, and we have more coming online and have had no impact on our environment due to the fact that it's a cloud staff solution. The product is very scalable. There's no issue in that sense.

We have granted access to the dashboard to about five people, and it can be anyone from IT operations, server operations, and IT security.

Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard itself, and they're very quick to answer questions. We're quite satisfied with their level of service.

We used a different solution, and we switched due to the fact that CrowdStrike gave us the ability to replace our antivirus. At the time, we didn't have an EDR solution, therefore, CrowdStrike did both in terms of being able to detect an antivirus as well as proper endpoint detection and remediation.

The initial setup is not complex at all. The implementation is extremely straightforward and very easy.

Actually, one of the companies that we recently acquired was using another product and they wanted to know how easy it was to install our CrowdStrike. We had them uninstall their products on their servers and then install CrowdStrike, and it turns out uninstalling the other product took longer than the actual install of CrowdStrike.

Our company is very mindful when it comes to purchasing - whether it's software or equipment. I believe the folks that made the decision to purchase this product did so based on price and performance. I wouldn't say there is an issue with pricing. We are redoing our license with them. If that was an issue, I'm pretty sure I would have been asked to look at other products. Therefore, although I don't know the exact pricing, my assumption is that the cost is rather reasonable.

We're just customers. We don't have a business relationship with the company.

I'd advise other organizations to definitely do a proof of concept in their organization, and then go from there.

Overall, I'd give the solution a nine out of ten. It ticks all the boxes for everything that we need to do for investigations in our environment.

We use CrowdStrike as our endpoint protection solution for all of our devices.

The previous solution that we had for our endpoints was lacking. It was a blacklist/whitelist solution and every time you tried to run something, it would get stuck in a model of having to check the file, update the system, check the server, get approval to run a piece of software, and so forth. It was just a nightmare.

Its machine learning and AI features are good.

The real-time updates that it gets with respect to threats are very good.

It would be nice to have full-scale ESR reporting.

In the future, I would like to see better reporting and better SIEM integration.

We have been using CrowdStrike Falcon for about a year.

The stability seems fine and we haven't had any problems.

This product is cloud-based, so there is plenty of room for it to grow. I think that there are about 250 endpoints including everything from customer service to warehouse functions to C-suite.

I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate them a nine out of ten. Nothing is perfect and there is always a little bit of room for improvement. Ideally, there would be fewer canned responses for the first go around.

Prior to CrowdStrike Falcon, we were using Carbon Black. It was more of a blacklist-type software and it was just cumbersome to do anything for any of my users.

The initial setup was pretty simple, once the implementor showed us a couple of the tips and tricks, and what the nomenclature is.

The price is okay, although you're not going to get away cheap when it comes to security.

My advice for anybody who is implementing CrowdStrike Falcon Complete is to get the training and make sure that they understand the system. If they are going to be doing their own admin work then they have to make sure that they understand it all.

I would rate this solution an eight out of ten.