CrowdStrike Falcon Complete MDR Reviews

Currently, we're trying to understand which solution would be able to help us to block external ports on computers. We're looking at Crowdstrike and working to understand how they can help us handle this.

While I'm not directly on the team that deals with the solution daily, I would say that the solution is very stable.

The solution is quite flexible.

We haven't had any issues with the product so far. 

It's my understanding that the reporting aspect of the solution could be improved. It should be more flexible and robust.

The solution should include some sort of DLP capabilities.

I've been using the solution for a while. It's been about three years or so.

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is great.

We have more than 25,000 users on the solution currently. 

We are currently evaluating the solution to see if we will continue to use it or not going forward. Until that is done, I can't speak to if there are plans to increase usage.

I've never been in touch with technical support. A different team handles that aspect. I cannot speak to how helpful or responsive they are. I can't provide any useful insights at this time. 

The initial setup took place about three years ago. At the time it was installed I wasn't a part of the company. Therefore, I can't speak to how easy or difficult the solution is to set up and deploy. I wasn't a part of the process. 

We pay a licensing fee in order to use the solution, however, I can't speak to the overall cost. It's not an aspect of the solution I directly deal with.

My company is a customer and an end-user of the solution. It doesn't have any direct affiliation with Crowdstrike.

We're using the latest version of the solution at this time. I can't speak to what the actual version number is. 

I'd rate the solution, on a scale from one to ten, at an eight. We're mostly quite satisfied with the solution.

I'd recommend the solution to other users and organizations.

It is an advanced anti-malware solution. Our clients replace the existing traditional antivirus with this solution. We are an implementer. We sell this solution, and then I go and understand the existing environment to deploy it.

It is a major anti-malware solution. It can stop zero-day attacks and ransomware attacks. There are so many features in CrowdStrike. 

It is lightweight on the endpoints. It doesn't have any scanning mechanism. It works on artificial intelligence, static analysis, and dynamic analysis. There is no signature available on this.

It is a pretty easy solution. It is cloud-based, so there is no driver maintenance or anything like that. You can go anywhere in the world. If you have internet, you'll get connected to the cloud and the policies that it contains. It is pretty simple.

Its support should be improved. The product is amazing, but the problem is that their support team is overconfident about the product. If something happens, they don't listen. They keep arguing with the customer.

It should have more reporting. Reports are not that customizable. We need customizable reports for our customers, but they not there in CrowdStrike as well as SentinelOne.

I have been providing this solution for three years.

It is a 100% reliable solution. We had some small glitches with it, but we were able to rectify those issues by tuning it.

It is pretty good. We have four customers, and there are a total of 15,000 to 20,000 users.

One of our clients has been using this for over a year now, and they have acquired more companies. They will possibly buy more. They really like the product and are happy with the product.

The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the help of the customer. I get guidance from the customer to raise the ticket about the issue and everything. As a partner or a vendor, we cannot raise a case for another customer. 

Their support team is overconfident about the product. If something happens, they don't listen. They keep arguing with the customer.

I have got experience with SentinelOne Vigilance. The major difference between SentinelOne Vigilance and CrowdStrike Falcon is the pricing. CrowdStrike is more expensive. Otherwise, both work in almost the same manner. They are cloud-based, and they are next-generation endpoints. They block cyber attacks. 

Its initial setup is straightforward. It is pretty simple. It is a very powerful product that doesn't take much time to be set up. Unlike traditional antivirus, you don't need to create a lot of policies and build up the server. I have a link, and I enable the license and download the agent. That's it. It is pretty fast. 

The deployment duration depends on the environment and the number of clients. It could take from three days to one week depending upon the number of agents. In most cases, the customer will opt to deploy for 50 machines. A customer has around 6,000 endpoints, and I have also deployed for only 50. It depends upon the customer. 

We are a team of two. I and my colleague do the deployment. 

It definitely needs upgrade, fine-tuning, and exclusions. No security product is 100% accurate, so we need fine-tuning. I am responsible for the maintenance for our clients. They have something called an Annual Maintenance Contract (AMC). Every quarter, I need to do a health check of their endpoints. After that, I send a report to them about the fine-tuning findings and the fine-tuning steps that need to be performed.

Our clients have definitely seen ROI. They were attacked with ransomware, but CrowdStrike blocked it. They reported to us, and we reported to CrowdStrike.

CrowdStrike is more expensive than SentinelOne. Licensing works on the number of agents and the modules you buy. CrowdStrike has different modules, such as Falcon, Falcon Overwatch, Falcon Complete, etc. The pricing depends upon the module that the customer wants. They have different Incident Response (IR) teams, which are very expensive.

We definitely need to move to the next-generation solutions because these days attacks are pretty intense, and the traditional antivirus solutions are not going to stop them. CrowdStrike gives a proper security block. It is a 100% protector. 

There was a customer who was impacted by ransomware. We put SentinelOne over there, and we were able to catch the file that their antivirus couldn't. These solutions are 100% reliable and definitely good for any company that wants their enterprise to be protected on the endpoints. 

I would rate CrowdStrike Falcon Complete an eight out of ten.

We primarily use the solution for endpoint security. It is a very important aspect of security for us as the threat landscape is growing. There constantly needs to be better monitors of the activity on the endpoints and windows server. That's the main driver behind using this solution.

The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us. It helps keep us safe from attacks as it allows them to apply a broader knowledge base to our protection for our company.

The solution doesn't actually scan desktops. They prevent execution and they do a very, very, very good job at that. However, if there is malware, et cetera, on an endpoint, there's not a scan feature to simply remove it. You have to go in and clean the registry and do the other stuff yourself. It would be ideal if there was some sort of scanning functionality built-in.

The logging features aren't robust and the information isn't kept long enough. The active logs are only retained for seven days. It would be better if it was available for, let's say, 30 days. If we were going to do any forensics, we would have the time to execute them.

We have been using the solution for about two years at this point. We plan to use it at least until the end of this year. It hasn't been very long.

We have looked at Carbon Black previously, as well as Cybereason. We were looking for alternatives to Crowdstrike, however, we decided we would keep this solution until the end of the year.

The reason we didn't switch yet is mostly due to time constraints. We had to renew or implement a new solution and it wasn't going to happen in the timeframe we were looking at. Therefore, we had to put it off. 

The Carbon Black is not as advanced as CrowdStrike. Also, Cybereason lags too far behind on Mac OS upgrades. We wouldn't have been able to roll out Cybereason, even though it looks like a very good product, as it didn't support Big Sur and wouldn't for another five or six months, which meant we would have machines that wouldn't be covered

We are a customer and an end-user of the product. We don't have a business relationship of any kind with Crowdstrike.

The solution is deployed from the cloud. We put it on our endpoints, however, the core application is in CrowdStrike's cloud. It's a cloud app.

Overall, I would rate the solution at a seven out of ten.

Our primary use case is an ordinary antivirus. We also use it to watch the activity on the machine.

It has good visibility, works well, and it is fast.

It is easy to see what is happening and the reporting is good, although I still don't understand everything. We are still trying to understand all of the information that we receive. When a problem is being investigated, the product does a deep inspection and this is something that we really like. You can see things like which file is connected with which services. The deep inspection is something that we don't have in any other of our other tools.

The central console is good and it is easy to work with.

This product is easy to maintain on a daily basis.

There are some parts of this solution that are too slow. The performance slows down by between 10% and 40%, depending on what type of work the machine is doing. For example, we had to shut down our backup because it was too slow and it started to overlap with other tasks. We did not try to use our SQL database because there was too much of an impact. This is not on the network but on the machine and even a few percentage points difference is significant for us because of the volume of transactions.

 Integration slows down the system a bit.

I would like to have an alternate dashboard view, which is somewhat simpler. The one it presents now is like Splunk, and it is very good, but it would be helpful to have a simpler one that only shows the basics like what you have and what it has found. As it is now, it takes time to get used to it. After a while, it won't be a problem for me or other users in the company. When you're working with a regular antivirus, it is much easier to set up and start using.

We have been working with CrowdStrike Falcon Complete for two months. We are still deploying and integrating it into our environment.

Because we are still in the process of initial integration, it is our partner who is in contact with technical support. We're still waiting for them to answer with respect to one issue, and now after waiting for two weeks, I cannot say that I'm very happy with that. However, given that it is the holiday season, it's pretty understandable.

I expect that it will be complete in January when we are fully operational. During New Year and Christmas, it is a bit of a lazy time for everybody.

We have several solutions in place. We have a firewall, antivirus, and email antivirus systems, and there are still things that pass through. This product is our fourth layer of defense.

The initial setup was straightforward for us because we had assistance. On our own, this would not have been as easy.

We had CrowdStrike partners who assisted us with the implementation. They asked us things like what should be protected and what should not be. It was a lot of work for our partner to complete the deployment.

At approximately €60 per machine, per year, I think that it's a good price point. When you compare this to Windows Defender for Endpoints, the price of that solution is about €50 Euro per month per user.

There are people who spend a lot of time trying to find the right price to sell new products at, so I always think that people know the value of their product and what price they can sell it at.

Every solution has pros and cons. I don't see anything that is more advanced than other solutions, and it's just an ordinary spy product. I have to wait for some time to see how well it works in the real world, but it finds some malware and it finds some things that pass through as normal. 

At this point in time, I can't yet say for the general case whether I would recommend this product. We are still having a problem with the slowness and the impact on the performance of the system. For workstations or servers that do not have a high load on them, I would certainly recommend buying it. In our case, we had to remove it from our backup servers. So, if you're already using a backup, or hosting servers for VMware or Hyper-V, or using a SQL database, then you should consider testing it first. I'm still not sure what will happen in our case.

At this point, I cannot rate it an eight or higher because we still don't have an answer on improving the performance. If ultimately they resolve our problem then I would rate this solution an eight or a nine out of ten.

I would rate this solution a seven out of ten.

We provide service to our customers based on their XDR requirements, such as multi-platform solutions or whatever they have. We use the solution to provide security for those integrated solutions and service their XDR platforms.

CrowdStrike Falcon Complete will reduce the cost of an IT team. You just download the agent and install the license. It's as simple as that.

Also, because of the prevention the solution provides, our clients can see the threats and they can prevent them at the initial stage.

The XDR features are the most valuable in the solution.

And it is very easy to manage the licenses centrally because these are cloud licenses. There is no need for manual data reports. If the internet is connected, the updates and everything can be automatically downloaded, and they can just click and monitor things.

I would like to see them introduce DLP.

We are a partner for this solution and we have been working with it for more than four years.

The stability is fine. We haven't seen any issues.

We used to use McAfee and Kaspersky. We switched because CrowdStrike has very user-friendly licensing for both the customer and the partner.

We haven't seen any challenges at the time of deployment. It is a cloud solution and is deployed per our customer's requirements. For example, if the customer has an Azure environment, we deploy it for Azure. And if they have on-prem services, we deploy it for those services.

Most of the time it is a remote implementation.

We have not seen any challenges regarding its maintenance.

Our clients definitely see return on investment from CrowdStrike.

The pricing is a little bit higher than other OEM competitors in the market, like SentinelOne and Trend Micro. In the Indian market, it is 10 percent higher.

Instead of maintaining on-prem licenses, we suggest CrowdStrike for better performance and better prevention of threats.

CrowdStrike Falcon Complete is used for endpoint protection, which includes anti-malware, and some MDR capabilities, such as threat hunting.

The most valuable feature of CrowdStrike Falcon Complete is the overall endpoint protection.

CrowdStrike Falcon Complete could improve the threat visibility and have remediated vulnerabilities that they find.

I have been using CrowdStrike Falcon Complete for approximately four years.

We have not had any problems with the solution.

I rate the stability CrowdStrike Falcon Complete a nine out of ten.

The scalability is good.

We have approximately 20,000 users that are using this solution.

I rate the scalability CrowdStrike Falcon Complete an eight out of ten.

I have not used the support.

We are looking to move to SentinelOne because of the lack of threat visibility.

My advice to others is to take the full package of the solution to determine what are the most useful features and then adjust the package later.

I rate CrowdStrike Falcon Complete an eight out of ten.

It's an endpoint detection and response tool. I am using its latest version.

It improves our security posture.

Its ease of use is valuable. Nothing is left to you.

Its price and integration into a pre-existing process could be better.

In terms of features, I'm quite happy with where they're at the moment in their roadmap as a company.

I have been using this solution for four years.

It's very stable. I'd rate it a ten out of ten in terms of stability.

It's scalable. I'd rate it a nine out of ten in terms of scalability. It would be a ten if it was cheaper.

In my organization, there are 100 users, but we have also deployed it elsewhere. They have over 10,000 users. It goes on every device irrespective of the role.

They're good on official channels and non-official channels.

We were using another solution. We switched because of our partners.

It's easy as long as you've got something to deploy on LAN. Otherwise, it's a bit of a pain. For me, it took less than 10 minutes.

I installed it on my own. One person is enough for its maintenance.

It's expensive. Its price varies because it's a modular solution. I'd rate it a six out of ten in terms of pricing.

Overall, I'd rate it an eight out of ten.

CrowdStrike Falcon Complete is used for EDR and security.

The most valuable feature of CrowdStrike Falcon Complete is endpoint detection and response.

Ι have been using CrowdStrike Falcon Complete for approximately one year.

CrowdStrike Falcon Complete is a stable solution.

The scalability of CrowdStrike Falcon Complete is good.

There are approximately 200 users using this solution in my organization.

The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language.

I rate the support from CrowdStrike Falcon Complete a three out of five.

The initial setup of CrowdStrike Falcon Complete is straightforward.

I rate the initial setup of CrowdStrike Falcon Complete a four out of five.

We used a consultant to do the implementation of CrowdStrike Falcon Complete.

We have approximately five engineers doing the maintenance and support.

There are different lengths of licenses available, such as three and five years. The price of CrowdStrike Falcon Complete is expensive.

My advice to others is this solution is good for finding security beaches in systems.

I rate CrowdStrike Falcon Complete an eight out of ten.

The most valuable features of  CrowdStrike Falcon Complete are the CWP protection and the integration with SIEM.

We have a problem with the CrowdStrike Falcon Complete agent. It was closing the communication with the network or other computers.

I have been using CrowdStrike Falcon Complete for a few years.

CrowdStrike Falcon Complete has stable security.

I have found CrowdStrike Falcon Complete to be scalable.

We have needed to create a service request with support. It took them to solve one incident three days. They could be quicker to resolve problems. However, they proved a typical level of support that other companies have.

I would rate the support from CrowdStrike Falcon Complete a three out of five.

The initial setup was simple.

There is a standard license to use CrowdStrike Falcon Complete.

I rate CrowdStrike Falcon Complete a nine out of ten.

We have been testing CrowdStrike Falcon Complete but we have not implemented it in our production at this time. However, we have found useful features in CrowdStrike.

CrowdStrike Falcon Complete has a very lightweight agent that provides signatureless detection protection from known and unknown malware or ransomware which is very useful.

The vulnerability assessment feature is a great benefit that provides detailed assessments of vulnerability. There are plenty of visualization of the threat; if any attack happens they explain in a visualization how the attack happens, how much the system has been affected, and what is the source. This information has allowed us to make the appropriate action.

CrowdStrike Falcon Complete is not providing application control. This is a very useful feature in any endpoint security because if you want to block any malicious activity of any particular application, you can not block it in this solution. However, you are able to block hashes, but not executable files or processes. Additionally, this solution does not provide a user risk score. These are two areas that CrowdStrike Falcon Complete can improve on in the future.

I have been using CrowdStrike Falcon Complete for a short period of time.

The solution is scalable.

Our customers are mostly large organizations. A recent customer has approximately 15,000 endpoints.

We only raised one case with the technical support and they solved the issue very quickly. Since we only had this one occasion we dealt with the support we are not aware of the consistency of their support.

I have previously used Trend Micro Apex One with Trend Micro Managed XDR.

The initial setup was straightforward. It is easy to install for an end-user system from a third-party application. For a single installation, it can be done with a few clicks of the mouse, it is not complicated, anyone can install it.

We have a team of approximately three that can manage CrowdStrike Falcon Complete from System Center Configuration Manager (SCCM). We do not need to go to every system and install it, all of it can be done through the SCCM.

I would recommend CrowdStrike Falcon Complete to others.

I rate CrowdStrike Falcon Complete an eight out of ten.