CrowdStrike Falcon Complete MDR Reviews

Comparing CrowdStrike Falcon Complete with Bitdefender, I would say that Bitdefender was comparatively easier to use, deploy and maintain, especially for my technical resources.

CrowdStrike Falcon Complete is the same as any other EDR program. It provided full antivirus protection. Also, it provided a little bit of the ransomware and other protections you would see within the Bitdefender field. The content control wasn't as intuitive and easy to use as Bitdefender.

The most valuable thing in the solution was the analytical AI to detect viruses faster than Bitdefender.

The simplicity of CrowdStrike Falcon Complete's content control and firewall management should be improved. Ransomware protection of the solution needs to be improved.

I have been using CrowdStrike Falcon Complete for six months before switching to Bitdefender, which is easier to maintain.

It's a stable application. It is one of the most stable out of all the other market applications, especially if you're talking about within the EDR platform.

If you don't watch the training videos for CrowdStrike Falcon Complete, it's not as intuitive as Bitdefender.

I have had a very limited experience with the customer support team. So, their response time was far worse than any of the other vendors. So that was probably one of the driving factors and the reason why the adoption process didn't go so well, which is because of their onboarding process, during which they used to take a day to get back to assist you. I would have understood if they had taken a couple of hours to help us, but waiting for a day wasn't acceptable.

I rate the initial setup a four on a scale from one to ten, where one is very difficult.

One can see a return on investment because it does protect one's core environment.

CrowdStrike Falcon Complete is very expensive in comparison to Bitdefender.

CrowdStrike Falcon Complete is probably one of the best software out there if you're looking at it. But if you're on a budget and you want to get something within the same price level, I would look at Bitdefender. Then if I added a worst-case scenario, I would go to Sophos or SentinelOne. In my industry, the cost is a huge variable. Though it's a good product, it's not easy and intuitive. I have to remember that my technical resources to offload my work are in the Philippines. So I need to have something that's very simplistic. I have helped desks in the Philippines, Malaysia, Mexico, and Singapore. When I choose an application, I have to consider the intuitiveness of that application and also the multiple language barriers. So, that is where prospects fail, which is during the adoption process.

I rate the overall solution a seven or eight out of ten.

We use the solution for endpoint detection and response features.

The solution's most valuable feature is AI engine. It helps us automatically block the execution of suspicious activity.

The machines require several resets during the solution's deployment process. They should improve this particular area. Also, the reporting feature could be user-friendly. The reports need to be explained in simpler words instead of technical terms.

We have been using the solution for six years.

I rate the solution's stability as a ten.

We have 1000 solution users. It is very scalable. I rate its scalability as a ten.

I rate the solution's initial setup process as nine. It takes a month to complete. We first deploy the pilot group in a passive mode and then move to active mode. Meanwhile, we also remove the old antivirus platform from the network. Once the pilot is active, we deploy it to the rest of the platform.

The solution's licenses are expensive for small-scale companies. They cost around $120. There are no additional costs. But sometimes, we need to outsource some skills to access good security understanding. Thus, we have to pay extra for it apart from the licenses. I rate its pricing as a nine.

I highly recommend the product and rate it as a nine. It is exceptional, but there are competitive products in the market with better pricing.

The solution did a good job of preventing ransomware. It is used for behavioral analysis. For instance, if something appears to be suspicious then the solution blocks it.

If someone is using the old Microsoft Office and the system is not updated then CrowdStrike takes action on behalf of the operating system. So it is not only going above the application level but also the operating system level.

The analysis of the investigation of the incident could be easier. Offline scanning can be included in the next release. 

Moreover, Crowdstrike should think about making the price cheaper.

I have been using it for one year.

It is a stable solution.

The solution is scalable. Presently, in the company, there are three hundred users, and in the group, there are one thousand users.

The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike working for us; it is called the watch service. 

We also subscribe to EDR Plus watch service. So we have a team from CrowdStrike always monitoring things before it happens.

Previously, I used Carbon Black EDR for three years, and I was a very happy user, but their technical support was not very relevant, so I switched.

The initial setup was straightforward. The deployment took around two weeks. We have only one engineer helping with the deployment.

There has been a Return on Investment. We have been working with two incidents, and the support team was really helpful from their side.

We need to pay a yearly subscription fee, which is expensive compared to others.

Anyone using CrowdStrike should ensure that they have the watch service. Though I do not remember the name of the service, it says Crowdstrike engineers are also monitoring.

I rate the solution a nine out of ten.

There are a lot of useful features. First of all, it gives you complete details regarding any malicious activities. So you can replace the impact date or everything from where the file comes. CrowdStrike gives you the complete details of when a file comes to your network, how it's displayed on the other systems, etc. That's the feature most customers like as of now, and they are generally more interested in EDR solutions.

The only challenge is the price, as of now. It could be the only area of improvement for me. It's a little challenging to convince new customers when it comes to the price.

We've been working with CrowdStrike for almost a year — a premium protection solution. However, we provide our customers with whichever version they require, be it the complete solution, premium protection, or basic antivirus.

I would rate the stability of this solution an eight out of ten.

I would rate the scalability of this solution as a ten because it can be easily scaled up whenever needed. Our integration instance is intended for medium-sized clients, and the number of proactive customers who are currently using this solution is more than 2,000 to 3,000 users.

Our distributors provide excellent technical support, and we have experts in our systems. Generally, we don't require any help from OEMs or distributors because they are certified in cloud sites. But whenever we need any kind of help, the distributor provides quick response and mitigation.

Positive

I would like to rate it eight out of ten. It was easy because everything is in the cloud, so you don't have to go through on-premises installation or anything. We just need to set up the cloud, and everything will restart and install that way.

Once we received the credentials from CrowdStrike, we had to set up and create policies such as moderate or high protection. All of these technical steps were taken care of by our technical teams, who are well-experienced and handle different projects.

I would rate pricing a five out of ten, where one indicates the low price and ten indicates the high price. Indian customers are price sensitive, and this solution is a little costlier compared to other solutions. However, customers are still willing to pay for it, but they always compare the price with other solutions since India is a price-sensitive market.

It is a little costlier than other solutions. There are no additional costs except for support costs, which are minimal and not an issue.

We're actually a reseller and a system integrator. We're evaluating several endpoint protection solutions for our customers.

In India, many customers are switching to EDR solutions like CrowdStrike. They prefer automated solutions over traditional legacy antivirus and don't want to invest in additional devices.

I always recommend my customers do a Proof of Concept (PoC) because once they go through the product details, features, and performance, we can convert them into CrowdStrike customers. So I always recommend doing the PoC.

We always recommend doing the PoC, which is like a demo. Overall, the solution is an eight out of ten because it's an automated solution, which is a significant improvement over traditional latency antivirus.

With CrowdStrike, the customer can put in data resources and other things which are automated. In traditional solutions, you would have to work on notifications, do lots of research, and collect logs, but in CrowdStrike, you can easily go through the process and get all the details from when the threat hits your system. It's much more convenient and efficient.

I primarily use the solution on the could to enhance my security posture. It's used to prevent malware from getting on our systems.

I'm looking at using their Spotlight feature. The solution is very good at revealing the vulnerabilities we might have. If there's anything on our system, it will reveal it, and we can address it. 

It is stable and reliable.

Technical support is helpful.

It's pretty easy to set up.

The solution can scale. 

The CSPM UI of the solution could be improved. The cloud solution is where there needs improvement done. The on-premises version is mostly fine. 

The licensing is a bit complex. People need to take some time to understand it to ensure they are getting the most out of the offering.

I've used the solution for three or four months. 

The solution is stable and reliable. My understanding is it is quite stable. I'd rate it nine out of ten for stability. 

The solution is very scalable. I'd rate it eight of nine out of ten. It can extend well. 

We have more than 400 users. We use it on the server side, not for end-user computing. 

We have been using the solution pretty regularly for monitoring. 

Support is very good. They were very helpful during setup. They got back to us pretty quickly. We haven't had any issues with them. 

Positive

We did POCs with other solutions. However, we did not go live with anything other than Crowd Strike. We wanted a good cloud option and those Crowd Strike.

The initial setup is very easy. I'd rate it at a 7.5 out of ten. We did a POC with them before doing the full contract, and the support was very good. We had a few challenges, and support took care of it in a reasonable amount of time.

The deployment took a month or so since we had quite a number of things to handle and complete. 

Our infrastructure team manages the deployment and maintenance. We have not done a lot of maintenance as of now. We are still in learning mode. Likely down the road, we might need just one person to monitor the console and act on things as they arise. 

We handled the initial setup in-house, although we did get help from support occasionally. 

It is too early to say if there will be an ROI. When we run it for a year or so, we'll have a better idea of if we will see one. 

The pricing is pretty contextual. It's hard to give a general price. 

We did look at other options and found Crowd Strike offered a very good cloud option. 

I am a customer. 

We are using the latest version of the solution. 

I'd advise others to do a lot of research and do a POC so that they are aware of what they will be getting and what they will be signing up for. 

I'd rate the solution nine out of ten.

Endpoint protection is the most valuable feature of CrowdStrike Falcon Complete at this moment.

I would improve the Operational Technology environment functionalities.

I have been using CrowdStrike Falcon Complete for four years.

We are working on the complete version.

This solution is quite stable.

I would rate the stability of CrowdStrike Falcon Complete a ten out of ten.

CrowdStrike Falcon Complete is a scalable solution.

I would rate it a ten out of ten.

We have 12,000 users in our organization who use this solution.

We have a full service, we don't require any admins, and we use the support from CrowdStrike directly.

The technical support is great.

It is very easy to implement. We are already attaching new companies with this platform, and there are no issues. 

It is completed really quickly. You simply need an Internet connection, and it is quite simple to connect additional PCs and workstations.

Pricing is reasonable.

There are no additional fees.

I would rate CrowdStrike Falcon Complete a ten out of ten.

I primarily use Falcon Complete to protect against threats.

Falcon Complete's user interface isn't very user-friendly, especially for writing rules.

I've been working with Falcon Complete for one year.

Falcon Complete is stable.

Falcon Complete is scalable.

CrowdStrike's technical support is good, I haven't heard any complaints about it.

The initial setup is easy because Falcon Complete is on-cloud, and it takes around a week to deploy.

Falcon Complete isn't too pricy, and its licensing is available on a yearly basis.

I would recommend Falcon Complete for anyone looking for a cheaper alternative that's almost the same quality as Cortex. I would give Falcon Complete a rating of seven out of ten.

The primary purpose of this solution is to safeguard against malicious software, ransomware, and other unknown security threats.

The solution is excellent; it meets customers' expectations for threat protection and provides an array of credit protection capabilities, features, and functions. As a system integrator, I am helping organizations find the best solutions to protect their environment.

The most valuable feature is AML-based threat detection.

The solution is geared more towards larger organizations, so it can be difficult for organizations with smaller budgets to utilize the solution. The cost has room for improvement.

I have been using the solution for the last four years.

The solution is stable, and while there may be opportunities for further improvements, the solution is well-designed and works well at this time.

The solution is cloud-based, so it offers scalable capabilities without any additional requirements.

CrowdStrike Falcon Complete's technical support is very good; they respond accurately, on time, and in accordance with their Service Level Agreement.

This solution is highly acclaimed for its seamless implementation and ease of use. Deployment is effortless, with simple policy creation and enabling processes. All aspects of this product work together smoothly.

Our clients must always receive technical and partner support when deploying our solution. We provide recommendations and best practices to ensure a successful integration that won't negatively affect existing systems. We can also provide guidance on how our product will interact with preexisting solutions.

CrowdStrike offers solutions with the same functionality for both large enterprises and small to medium organizations with competitive pricing. CrowdStrike is able to provide its customers with a solution that fits within their budget.

I give the solution a ten out of ten.

At my job, I am often working with CrowdStrike, as it is a well-designed solution that works effectively and has been tested by numerous customers. However, I am not limited to just this product and will provide a solution to customers no matter their preferences. I offer suggestions and recommendations to customers and work to meet their needs and terms and conditions.

I believe at times that CrowdStrike is the best option on the market when it comes to MDR. CrowdStrike is a very good solution.

The market provides a lot of capabilities when it comes to product offerings, not just endpoint security. Now, a single solution can offer different types of protection. So, there is no limit to how much a tool can be extended and expanded. It is up to the companies to decide what features and capabilities they want to offer.

My organization is a cybersecurity company using CrowdStrike Falcon for incident response and forensic analysis. Twenty-five employees are using it now

CrowdStrike has improved our operations in many ways. Three of our clients recently got hit by ransomware. Using Falcon Complete, we contained and fixed the issue and helped them get things back to normal.

I like Falcon's AI functionality and vulnerability management. That has been so helpful. Falcon Complete can manage vulnerabilities, quarantine threats, and do all kinds of forensic incident analysis. It's a lightweight solution that only uses 1% of the CPU, which is a game changer. Other EDRs have had high CPU usage.

Falcon could use more SIEM capabilities, like a central place to monitor all our clients.

We have been using CrowdStrike Falcon for nearly two years now.

I rate Falcon 10 out of 10 for stability. 

I rate CrowdStrike Falcon 10 out of 10 for scalability. 

We were using McAfee Endpoint Security, but we later partnered with CrowdStrike, so we started using Falcon. The McAfee solution was limited. CrowdStrike EDR has a good dashboard that lets us see what's happening and the processes on my machines. It has better quarantining and remediation.

Setting up Falcon was straightforward. We deploy it on the cloud and on-prem, depending on the client. You can deploy it in under five minutes with an adequate internet connection.

The number of people needed to deploy the solution varies. It only requires one person if we are using Active Directory. However, we typically do it manually with four people to do it, so it's faster for us to reach the organization's endpoints.

We evaluated Trend Micro and a few other EDRs. We found from the ratings that CrowdStrike was more effective than other EDRs. In addition, we have some solutions from other vendors like AlienVault OSSIM and Darktrace because those are the main players in our market.

We primarily use the solution for antivirus purposes. 

The solution works well and is okay with me. For the most part, I am happy with it. 

The performance is good, and it is stable. We don't have any issues. I find it doesn't impact my work.

It has good security features. 

The solution offers an easy initial setup.

It's scalable. 

We'd like the pricing to be a bit lower in the future. 

I've been using the solution for about six months. 

The solution is stable and reliable. The performance is good. We haven't had any issues. There are no bugs or glitches. It doesn't crash or freeze. 

As a solution that is based in the cloud, it can scale well. It's not a problem at all. 

We have about 1,000 users on the solution right now. 

I'm unsure as to if we have plans to increase usage. 

I've never used technical support and cannot speak to how helpful or responsive they would be. 

We might have previously used Kaspersky.

The initial setup is simple and straightforward. It's not overly complex. I'm not sure how long the deployment took. I wasn't as hands-on with the process. 

You do need to purchase a license in order to use the product. It's not cheap, however, it is not overly expensive. 

I'm an end-user.

I'd rate the solution eight out of ten.