I use Dropbox for personal and business documents.
Business process manager at a comms service provider with 10,001+ employees
Straightforward installation and helpful support
Pros and Cons
- "I had a good experiment with the technical support from Dropbox."
What is our primary use case?
For how long have I used the solution?
I have been using Dropbox for a few years.
How are customer service and support?
I had a good experiment with the technical support from Dropbox.
Which solution did I use previously and why did I switch?
I have used other similar solutions in the past.
Buyer's Guide
Dropbox
July 2025

Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,490 professionals have used our research since 2012.
How was the initial setup?
The installation is straightforward.
What's my experience with pricing, setup cost, and licensing?
The subscription could be cheaper.
What other advice do I have?
I would recommend this solution to others.
I rate Dropbox a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Microsoft 365 Technical Solution Architect at a marketing services firm with self employed
Stable and easy to install
Pros and Cons
- "A valuable feature is that it stores my files and photos. I'm satisfied with this product."
- "Dropbox could be improved by reducing the storage price."
What is our primary use case?
My primary use case is to store files and photos. Since this is a cloud-based solution, it's always updated to the latest version.
What is most valuable?
A valuable feature is that it stores my files and photos. I'm satisfied with this product.
What needs improvement?
Dropbox could be improved by reducing the storage price.
For how long have I used the solution?
I have been using Dropbox for a couple of years.
What do I think about the stability of the solution?
This solution is quite stable.
What do I think about the scalability of the solution?
Dropbox is scalable.
Which solution did I use previously and why did I switch?
I also use Google Drive and OneDrive.
How was the initial setup?
The installation is very straightforward and quite easy. It took just a couple of minutes.
What about the implementation team?
I implemented this solution myself.
What's my experience with pricing, setup cost, and licensing?
I pay for a yearly license.
Which other solutions did I evaluate?
I didn't evaluate other options before using Dropbox.
What other advice do I have?
I rate Dropbox a 10 out of 10. I would likely recommend this solution to others considering using it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Dropbox
July 2025

Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,490 professionals have used our research since 2012.
Sales Director at CLoud3 Solutions Pte Ltd
Offers convenience, connects with all devices that you own, and is easy to set up
Pros and Cons
- "It offers convenience. It can connect with all devices that you own."
- "They can do the scanning of viruses, and they can also do malware detection when they do the synchronization."
What is our primary use case?
The use case is to keep all the files that your device can't handle. It can go up to two terabytes.
What is most valuable?
It offers convenience. It can connect with all devices that you own.
What needs improvement?
They can do the scanning of viruses, and they can also do malware detection when they do the synchronization.
For how long have I used the solution?
I have been using this solution for a few years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have around 30 users.
How are customer service and support?
I haven't contacted their technical support.
Which solution did I use previously and why did I switch?
I didn't use any other solution previously.
How was the initial setup?
Its initial setup is very straightforward.
What's my experience with pricing, setup cost, and licensing?
We pay for the license yearly.
What other advice do I have?
I would recommend this solution to others. I would rate Dropbox a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at Systems Services
Scalable, easy to use, but expensive
Pros and Cons
- "The solution is easy to use."
What is our primary use case?
Dropbox is a cloud platform for storing data.
What is most valuable?
The solution is easy to use.
For how long have I used the solution?
I have been selling this solution for a few years.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 15 customers using this solution.
Which solution did I use previously and why did I switch?
We provide many solutions similar to Dropbox, such as OneDrive and SharePoint.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
What other advice do I have?
I would recommend this solution but it depends on their use case. There could be another solution that fits their use case better.
I rate Dropbox a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PMO at a consultancy with 10,001+ employees
Accessible, easy to use, but standard storage could increase
Pros and Cons
- "The most valuable features I have found to be accessibility and ease of use."
- "The solution could improve by being more secure and having more storage."
What is our primary use case?
I am using Dropbox to store photos and documents to share with other colleagues, clients, or my family.
What is most valuable?
The most valuable features I have found to be accessibility and ease of use.
What needs improvement?
The solution could improve by being more secure and having more storage.
For how long have I used the solution?
I have been using Dropbox for approximately 10 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Dropbox is scalable.
What other advice do I have?
There are a lot of people who are working in organizations or educational institutions that do not provide a lot of storage or a place to store files, this is a very useful option.
I rate Dropbox a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Client Strategies at a marketing services firm with 11-50 employees
Reliable, scales well, and the fees are subscription-based
Pros and Cons
- "Reliability is the most valuable feature."
- "It could be more secure."
What is our primary use case?
I use Dropbox for sharing files.
What is most valuable?
Reliability is the most valuable feature.
What needs improvement?
It could be more secure.
For how long have I used the solution?
I have been using Dropbox for a few years, but I don't use it consistently.
We are using the latest version.
What do I think about the stability of the solution?
I don't have any issues with the stability of Dropbox.
What do I think about the scalability of the solution?
Dropbox is a scalable product. We are a small company, and we only have a couple of users who are using Dropbox.
How are customer service and technical support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
We are also using Google Drive.
How was the initial setup?
It's a cloud-based solution, so there is no installation required.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly subscription fee.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Dropbox an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security consultant at a computer software company with 1,001-5,000 employees
Best solution in terms of space, file sharing, and live editing
Pros and Cons
- "It is the best solution in terms of space, file sharing, and live editing. I can share and edit files with multiple users."
- "They can provide more storage. Data is something that everybody is after. Any organization that has the requirement of data for any type of analysis will definitely need increased storage."
What is our primary use case?
I use it to sort out the space limitation for emails and real-time file sharing and editing.
What is most valuable?
It is the best solution in terms of space, file sharing, and live editing. I can share and edit files with multiple users.
What needs improvement?
They can provide more storage. Data is something that everybody is after. Any organization that has the requirement of data for any type of analysis will definitely need increased storage.
For how long have I used the solution?
I have been using it since I started working.
What do I think about the scalability of the solution?
Almost everyone in our organization is using this solution.
How are customer service and technical support?
I have never contacted their technical support.
How was the initial setup?
It is a cloud-based solution, but there is a desktop version as well that you can install on your local machine to increase the upload and download speed.
What other advice do I have?
I would recommend this solution. Even if I don't recommend it, people know it very well. It is a famous brand and a famous product.
I would rate Dropbox a 10 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at a comms service provider with 501-1,000 employees
Easy to use for everyone, scalable, and reliable
Pros and Cons
- "The solution is easy to use, everyone can use it."
- "There could be better integration with other solutions, such as Microsoft Office 365 for more collaboration. At the present time, it is more focused on its own internal systems."
What is our primary use case?
I use Dropbox for file storage and file-sharing with other people.
What is most valuable?
The solution is easy to use, everyone can use it.
What needs improvement?
There could be better integration with other solutions, such as Microsoft Office 365 for more collaboration. At the present time, it is more focused on its own internal systems.
For how long have I used the solution?
I have been using the solution for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
You can increase the size of Dropbox storage making it scalable.
Which solution did I use previously and why did I switch?
I have previously used Microsoft personal storage OneDrive.
What's my experience with pricing, setup cost, and licensing?
There is a subscription-based pricing model and I pay monthly.
What other advice do I have?
I would recommend this solution to others.
I rate Dropbox an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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