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Microsoft Dynamics 365 Business Central pros and cons

Vendor: Microsoft

4.1 out of 5

67 reviews
96% willing to recommend

Pros & Cons summary

Microsoft Dynamics 365 Business Central integrates with Office products and offers features for purchasing, selling, and invoicing. It provides flexibility and customization for diverse business needs and is recognized for easy setup. While cloud accessibility and integration with Power BI enhance usage, customization costs and performance need improvement. Simplification in the integration process and reporting enhancements are required, alongside scalability advancements for larger businesses and improved security and user permissions.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Microsoft Dynamics 365 Business Central integrates seamlessly with existing Office products and provides robust features for purchasing, selling, and invoicing.

It offers excellent flexibility and customization options, making it effective for various business needs and scale levels.

Microsoft Dynamics 365 Business Central is recognized for its easy setup and reliable performance, especially in small to medium-sized businesses.

Highly valued for its cloud accessibility and stable financial management capabilities, it efficiently organizes workflows and centralizes information.

Users appreciate the comprehensive integration with Power BI, Microsoft Teams, and other tools for enhanced data visualization and business management.

CONS

Customization requirements and costs are higher than desirable, and performance along with virtual machine backup needs improvement.

Integration process and user permissions could be simplified, while security settings and warehouse management require enhancements.

Reporting capabilities in Microsoft Dynamics NAV could be enhanced, especially concerning export capabilities and data dimensions for income statements and balance sheets.

Setup complexity and lack of advanced functionalities like a quality check module or improved retail tool integration remain challenging.

Microsoft Dynamics experiences issues with scalability, especially for large companies, and needs more stable updates and improved communication-related features.

Microsoft Dynamics 365 Business Central Pros review quotes

reviewer1423482

Group CIO at a import and exporter with 51-200 employees

Sep 21, 2020

The vertical covers all aspects of functionality and integrates easily with the existing Office products.

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reviewer1420509

IT Manager at a construction company with 201-500 employees

Jan 14, 2021

Our data is much more manageable than before.

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TS

Thawatchai Sap-Ulai

Project Manager at Kanoksin

Mar 7, 2021

The solution is easy to use, flexible, and customizable.

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Microsoft Dynamics 365 Business Central

Free Report: Microsoft Dynamics 365 Business Central Reviews and More

Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,114 professionals have used our research since 2012.

Dinesh Parashar

Practice Head- Epicor at coporateserve Solutions pvt. ltd.

Feb 19, 2021

Microsoft products are very good in general. This product is flexible, easy to use, intuitive, and has good capabilities.

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reviewer1523223

IT at a financial services firm with 201-500 employees

Mar 24, 2021

The initial setup is pretty straightforward.

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PH

Teamlead MS Dynamics 365 at Peter Haider Consulting

May 20, 2021

The customer support is good. The first level of support agent in every case was able to solve the problem very quickly.

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KG

Vice President - Information Systems at a media company with 1,001-5,000 employees

Jul 3, 2021

I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional.

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Senior Manager- Presales at a tech services company with 501-1,000 employees

Nov 12, 2021

Microsoft Dynamics NAV is brilliant and it's a different segment when comparing it with Dynamics AX. Dynamics AX is a larger product with much more features and it's aimed at a different segment of the market.

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SH

Software Consultant at Fortitude Systems

Dec 21, 2021

NAV covers everything from purchasing and selling items to invoicing. Everything is within NAV, so it's all very neat.

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reviewer1212726

Microsoft Dynamics Specialist at a computer software company with 51-200 employees

Dec 29, 2021

All of the features are valuable, depending on where you implement them. I've done implementations in 60 countries, across 86 different companies and groups, and each company has a different reason for why they want to use it. Every single feature that I've implemented has been successful, and for some companies, where they didn't use the functionality, they have moved to external products or they've integrated into other applications.

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Microsoft Dynamics 365 Business Central Cons review quotes

reviewer1423482

Group CIO at a import and exporter with 51-200 employees

Sep 21, 2020

We need to customize more often than we would like.

Read full review

reviewer1420509

IT Manager at a construction company with 201-500 employees

Jan 14, 2021

Customization and costs could be improved.

Read full review

TS

Thawatchai Sap-Ulai

Project Manager at Kanoksin

Mar 7, 2021

The performance and virtual machine backup is not good with this solution and need improvements.

Read full review

Microsoft Dynamics 365 Business Central

Free Report: Microsoft Dynamics 365 Business Central Reviews and More

Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,114 professionals have used our research since 2012.

Dinesh Parashar

Practice Head- Epicor at coporateserve Solutions pvt. ltd.

Feb 19, 2021

The solution is not best suited for larger-scale businesses.

Read full review

reviewer1523223

IT at a financial services firm with 201-500 employees

Mar 24, 2021

It would be nice if the integration process was easier.

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PH

Teamlead MS Dynamics 365 at Peter Haider Consulting

May 20, 2021

There is a lot of improvement needed in the top model, such as better integration with logistics, quality management, and data modeling for all revenue types.

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KG

Vice President - Information Systems at a media company with 1,001-5,000 employees

Jul 3, 2021

Some of the control aspects such as auditing can definitely be improved. For example, auditing is not very easy, and the user permissions are complicated.

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Senior Manager- Presales at a tech services company with 501-1,000 employees

Nov 12, 2021

I am hoping there is more integration with other platforms, more features, and customization in the next release.

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SH

Software Consultant at Fortitude Systems

Dec 21, 2021

If Microsoft made some of the security setups a little easier to work with, that would be a significant improvement. The warehouse management features could also use some work. We had to buy third-party software to make NAV's warehouse management and security more usable and functional.

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reviewer1212726

Microsoft Dynamics Specialist at a computer software company with 51-200 employees

Dec 29, 2021

Microsoft Dynamics NAV could be improved in terms of exporting income statements and balance sheets. Currently, there is a feature, but you can only have the last three years. I spent some time trying to improve the KPI portion that exports the data, that already calculates the sub forms or subtotals, but they weren't able to break that up into different dimensions. They've now managed to crowd the separate table and you can export that, but it's only for the last three years. So, they could improve this solution by getting the chart of accounts or the account schedules to be exported, where you can go further than just three years with it.

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Show 10 more reviews (out of 53)

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