One Identity Manager Reviews

One Identity Manager is our primary tool for managing identities and access, encompassing the entire employee lifecycle from onboarding to offboarding. This includes managing entitlements, requests, and approvals, enforcing segregation of duties, and conducting regular access recertification.

We are currently utilizing a hybrid model, where our primary SQL Server remains on-premises while some web servers have already been migrated to the cloud, with further cloud migration in progress.

We have integrated all our SAP systems with One Identity Manager, centralizing the management of accounts, entitlements, assignments, profile assignments, and other SAP-specific objects within the Identity Manager. This means we now handle all SAP identity and user management exclusively through One Identity.

One Identity Manager provides Identity Governance and Administration solutions. As an SAP company, our decision to use this product was primarily driven by its ability to manage SAP systems fully. The seamless integration with our existing SAP infrastructure is a crucial factor for us.

One Identity offers a centralized platform for managing and governing users, data, privileged accounts, and other critical enterprise assets. It serves as the authoritative source for identity and access information.

We realized the immediate benefits of One Identity Manager because it successfully reduced the manual workload as intended by the implementation project. By 2010, after approximately eight or nine months of work, we had integrated the system with SAP and had activated the portal. This eliminated the need for six to eight people previously dedicated to manual user management, resulting in significant financial gains.

We used One Identity Manager to extend governance to cloud applications, utilizing the SCIM interface for this purpose. While I believe this interface holds significant promise, it also requires further development. Overall, however, the support provided by One Identity was quite good from my perspective.

It helps us close governance gaps in server coverage across development, testing, and production environments. By demonstrating our adherence to regulatory requirements and identifying users with excessive entitlements, this tool enhances our compliance efforts and allows us to easily pinpoint potential security risks.

It partially helps us establish stronger privileged governance controls to mitigate security risks for standard users. We've also implemented a separate product account management tool. By combining these tools, One Identity now manages and approves permissions for the privileged access management tool, which in turn handles the technical release of access.

One Identity Manager assists with application compliance by enabling us to adhere to both regulatory requirements and internal guidelines. This is crucial because it provides central tools and a database for easily monitoring and understanding system activity.

One Identity Manager helps streamline application compliance by providing more transparency.

One Identity Manager empowers application owners and line-of-business managers to make application governance decisions independently from IT. We've streamlined entitlement requests by defining an approval process that leverages the organization chart within One Identity. This ensures that requests are initially routed to the appropriate line manager, who can then make informed decisions about approving or denying entitlements based on the employee's role and organizational structure.

It's difficult to identify the tool's core value because, initially, it seems to do nothing out of the box. Essentially, it's a framework that requires customization to align with specific processes. Nevertheless, its greatest strength lies in its ability to serve as a foundation for identity and access management processes. Standard functions like initiating workflows or requesting approvals are essential but expected. The tool's true advantage is its flexibility; it provides building blocks that can be easily assembled to create custom processes, much like constructing something with Lego bricks.

I would rate the user experience a six out of ten. While we have extensively customized the system, it's unclear whether these modifications directly relate to the One Identity implementation. Regardless, we continue to receive numerous complaints from users who struggle to understand how to request or perform actions within the One Identity Manager portal.

The ease of customizing One Identity Manager depends heavily on the user's knowledge of the tool. While customization is straightforward for experienced users, the tool is complex and requires significant expertise. Finding skilled individuals capable of maintaining or developing the system is challenging, particularly in Germany, especially with less than two years of relevant experience.

Implementing the business role functionality has proven challenging. While One Identity Manager offers potential solutions, effectively implementing business roles from the company's perspective is incredibly difficult. Unfortunately, One Identity does not provide tools or support to aid in identifying and designing appropriate roles, hindering the process.

The usability of the web shop is definitely an issue and could be improved.

One Identity Manager could be improved by enhancing connectivity to various cloud platforms, such as GCP, AWS, and Azure, as well as to cloud-based SaaS applications.

Upgrading to a new version is consistently challenging and time-consuming. This has been an ongoing issue for years. While necessary to access new features, upgrading requires complete system updates rather than individual modules. Subsequently, identifying and verifying changes in the new version is incredibly difficult. Our customization process mandates comprehensive testing of all functionalities after each upgrade, resulting in significant labor and time costs, making the overall experience highly burdensome.

I have been using One Identity Manager for around 14 years.

I would rate the stability of One Identity Manager a six out of ten, but this is somewhat unfair as our tool is highly customized. Some of the issues we encounter might be due to our own customizations rather than inherent product flaws. While we do experience challenges with the tool, it's essential to remember that it's a framework requiring customization by most customers.

The last time I used technical support was a few years ago; they resolved my issue quickly. We also have a strong relationship with the One Identity Manager team in Germany. As one of their earliest customers in the country, we know them well and may have received preferential treatment in the past. I hope this special consideration continues.

Neutral

Our organization employs several identity management solutions, including One Identity Manager, SailPoint, Omada, and NetIQ. While these systems have their strengths and weaknesses, they are largely comparable in terms of overall capabilities. Given that we implemented One Identity Manager 15 years ago, and considering the substantial effort required to migrate to a new system, we've decided to continue using it. Although each solution can be effectively configured to meet our identity management needs, I haven't identified any unique, compelling advantages of One Identity Manager over its competitors.

It is straightforward to set up for an experienced person who follows the documentation. Deploying one instance of One Identity Manager from scratch takes a couple of days. A team of two to three people is needed to set up a new environment.

I would rate One Identity Manager eight out of ten.

Maintaining a single Identity Manager is complex, requiring a dedicated ten-person team to service the tool, resolve end-user issues, and ensure ongoing system operation.

The time needed to see the benefits depends on how you roll it out. You have two or three primary areas where you see the benefits. One is from the operations and process perspective. If you automate the processes, you can make a mess because the system creates the identity from the HR system and provisions it for all the target systems, like Active Directory. 

This is one area where your processes will be more mature because they're all automated. Another area is governance because you collect all the data from different systems into one system. Manager lets you start to govern the data when it comes to entitlements.

Identity Manager helps you minimize gaps in governance coverage among test, dev, and production servers. It depends on your setup, but if you have it configured correctly, it will help. 

We can close the security gap between privileged users and the standard users. However, it depends on how you define privileged users because this might be might have different meanings. From a business perspective, you have users who are business-critical. You can set up these compliance rules to control this and have additional checks if required. 

A typical use case is setting up privileged users twice a year or a recertification campaign compared to standard users. The other point of view you need to consider is the typical admin accounts with critical entitlements and permissions to applications that have significant positive or negative impacts on the organization.

It streamlines application decisions, improving application compliance. That's what makes One Identity strong. It's like an octopus with lots of connections to your environment and applications. You get the old data and create your rule set and governance based on that. At the end of the day, these applications or entitlements are under the control of your rule set.

One Identity streamlines application auditing. If the application is under Active Directory, you have security groups where the permissions are managed in the application. It's easy because you have a standard connector, which means all the application permissions are automatically managed and controlled in One Identity Manager. 

On the other hand, if you have an application with its own user and application governance, you must integrate this with an appropriate API integration. If this isn't possible, you need a ticketing system in between with a manual process. You are good if your process aligns with your governance and audit.

One Identity has the biggest out-of-the-box functionality set. I've worked with other platforms like SAP that have a lot of features, but One Identity Manager is on top. 

One Identity provides an enterprise view of the more logically disconnected SAP accounts. It has the strongest SAP connector on the market and it can fully replace SAP centralized administration. It connects SAP accounts to employee identities under governance. One Identity is the only solution that offers IGA for the harder-to-manage aspects of SAP on a deep level. 

It has out-of-the-box SAP workflows and allows you to customize workflows, but you need an SAP specialist to handle these customizations. One Identity provides a comprehensive perspective for governing identity and access processes, reports, compliance stuff, etc. 

One of the biggest challenges organizations have is setting up borders with other processes and enterprise applications like ServiceNow. You could handle these processes, but it would make no sense. A typical example for better understanding is the joiner-mover-lever process of an employee and the topic of hardware where an employee gets their notebook, mobile phone, etc. These are something you would not challenge in a solution like One Identity. 

It can be easy to customize depending on the integrator's expertise. It has many out-of-the-box functionalities, but it also provides full flexibility to customize it. You can do it the right way or the wrong way, and this depends strongly on the integrator's knowledge and expertise. You can build on out-of-the-box elements or code everything from scratch, but this is not recommended.

One Identity's business roles are one of the most critical features. They enable you to reflect the entire entitlement structure up to the manager abstraction layer. For example, you can form a role for marketing and assign access to everything people in the marketing department need to do their work, including all the entitlements on the Active Directory and Azure levels. 

You can also assign a role to the IT shop, so people can request roles through the UI that are automatically assigned by the marketing team. Without these role functionalities, people would need to know the exact entitlement they need to have for the work, or someone from the service desk needs to know which entitlements are required. 

That adds additional pitfalls when you are not using roles properly. People can choose the path with fewer obstacles. They can find the people in the marketing department and copy-paste the entitlement, which might be a way but not the correct way when it comes to audits and revisions.

We have started extending governance to cloud applications in the past two or three years. It has challenges because it strongly depends on the cloud applications and especially on the API end endpoint. The connection is done technically on the API level, so you are strongly dependent on the restrictions of the API.

The migration from one version to another requires a huge amount of effort. The user interface could be modernized. The old one is outdated and will be completely deprecated next year. 

I have worked on One Identity Manager for nine years as a consultant. I am the person companies call when they need someone to introduce and integrate it with their enterprise. 

One Identity is a mature, stable system. Issues can happen, but it's generally stable. 

There are two points that affect performance. One is the power of the database system because the application is strongly database-focused. Adding memory and processing speed on the data base level has a huge impact. These are mostly virtualized, so that's typically quite easy. 

The second level is on the back end where you have so-called drop servers. If you don't have enough, you can install new ones, add them to the queue, and you are good. 

One Identity support has a lot of room for improvement. I work with support for my clients identifying bugs and issues, and the quality has gone down considerably in recent years. The premium support is somewhat better.

If you get a good support engineer and the issue is obvious, I would rate One Identity support eight out of 10. If you get a new technician dealing with a sophisticated problem, I would rate their support two out of 10. For a mixture, I would say a five out of 10.

Neutral

My company has worked with all the big players in this field, including SailPoint, Omada, and Saviynt, so I have some knowledge of these products. 

One Identity is one of the best products on the market, but it might be too overloaded compared to some of the others. Some smaller organizations may not need a full-stack solution. A lighter or cloud-based solution would be a better fit for them.

We integrate One Identity for other companies, so we have it deployed on a test environment to demo it. Europe is more on-prem, whereas companies prefer deploying to the cloud in the United States. If you have the prerequisites ready, you can deploy it in one day. The only maintenance involved is updating the solution. 

I'm not involved in procurement.  One Identity isn't the most expensive, but it's not the cheapest. It depends on what the clients need. 

I rate One Identity Manager eight out of 10. 

We use One Identity Manager for user lifecycle management and access management.

Since I am placed in the business organization, I see smooth processes for joiner, mover, and leaver, and a compliance perspective. We are getting cost savings by automating system integrations. Previously, people handled access rights manually for each system. Now, after integrating about half of our systems, we are saving approximately three FTEs, and expect it to double. Line managers can see team members' access rights and do attestations in one view. We have integrated requesting of access rights also to external systems via the web portal to remind leaders about access rights management also for leavers and movers. Automation of these processes improves security and compliance by meeting auditor requirements.

There are functionalities we needed to build ourselves, such as cleaning the direct entitlement assignments if inderect exists. The user interface can sometimes be a bit confusing for end users, for example during attestations, as completed tasks simply disappear without indicating that there are no pending requests left any more and therefore end-user is unsure if they have completed all theirs tasks.

We have had it in production since autumn 2023, approximately one and a half years.

I rate stability around nine out of ten.

We have around 8,200 employees using the system to request access rights. Scalability is not an issue, so I rate it a nine out of ten.

I rate customer support at eight out of ten. The response time has room for improvement as it can take quite a long time in some cases.

Positive

Previously, we used an old Microsoft MIM solution. We transitioned to One Identity Manager for improved functionalities like handling mover situations and integrating external systems for better security compliance.

We implemented it through Tietoevry, a partner. Initially, we had an unsatisfactory experience with a different partner, which delayed our project by a year. After switching to Tietoevry, the project improved significantly.

Annually, we have saved three full-time employees as a result of deploying One Identity Manager. We anticipate doubling this saving once all current integrations are completed and even more when we add Segregation of Duties rules.

I would recommend One Identity Manager due to the improved security and compliance it offers. We have achieved considerable productivity gains through automated processes. I rate One Identity Manager a nine out of ten.

We use One Identity Manager for workforce identity and access management. We have implemented basic controls like joiner, mover, and leaver processes for our employees. 

We are integrating our most critical and important business systems and applications into it, handling the access management to those systems using One Identity Manager. 

I like the solution since it is very flexible, and I can basically do everything that I like and need with it. 

I appreciate its automation capabilities a lot. Through automation, we have been able to reduce the number of service requests and tickets to our vendor. We have also managed to reduce the cost quite drastically in that sense. 

Additionally, by automating the access reviews, we have saved considerable time for our business leaders, even talking about several full-time equivalent savings concerning access review automation.

It works well at an enterprise level. We use it as a centralized platform for the whole identity.

It is a flexible system and we can customize it the way we want.

We use the business roles to map company structure for dynamic application provisioning. This is a very important aspect of the solution. 

We use the solution to extend governance to cloud apps and this is very useful for us.

Through automation, we have been able to reduce the number of service requests and service tickets towards our vendor, and we have been able to reduce the cost quite drastically. By automating access reviews, we've been able to save quite a lot of time - up to several FTEs. When we launched the system, we had quite a wide scope and saw results immediately. 

The solution helps us achieve an identity-centric zero-trust model. As you are getting your identity only through a centralized system and also getting all the accesses attached to that identity and all the accounts attached to that identity through one system, then it is possible. We also handle access to any system through that one solution. When we do that, we have a full picture of the identities and what kind of accounts and entitlements they have. Having the full picture and having the governance of the whole entity when it comes to access management allows security to be tight. Also, the controls that we have in place then, for example, joiner, mover, leaver, that helps in maintaining that zero trust principle.

In regards to the front end, the portal that is offered to our users needs improvement. There is room for improvement on that side, particularly in user experience. It is not as intuitive as I would like. If there is something to improve in One Identity Manager, it is the end-user experience. 

The database structure is quite complicated. I don't know if it can be improved or if it can. It will probably be a long journey. The most important thing is to think of our customers, and then the user interface is the part of the system that needs some improvement.

We can customize it, however, we need skilled resources to do so. There aren't as many skilled people in the market.

We launched it in October 2023. However, we started implementing it in 2021.

We rely on vendor support, and I would rate it as ten. We mainly receive support through their partner. 

Positive

We did quite a large comparison when we chose this system, and I see that there are systems in the market which offer the same functionality. However, there are also a lot of systems that are more restricted in the functionality they offer. There are maybe a couple as large and with as many capabilities as One Identity Manager. One Identity Manager is one of the top systems in terms of capability offering. That's the reason why we chose it for our company's purpose.

Our experience was complex, however, it was not due to the system. It was due to the wrongly chosen partner who didn't have the needed skills to implement it properly. 

It also depends on the scope of what needs or is wanted to be implemented as the minimum viable product. I wouldn't say that it's complex, however, maybe not easy either, so maybe something in between.

We implemented via a partner. They are the ones doing the customization if we do any currently. Our partner organized the training, however, the training was given by One Identity itself.

We have been reducing costs and saving several full-time equivalents by using automation.

I would rate the solution overall as eight out of ten based on the bad user interface.

I work as a tester and qualitative analyst for a German client. They use One Identity Manager for identity management, which connects to various downstream applications such as SAP, DLCM, and RSA Archer. This requires numerous connectors, including Azure Active Directory and Microsoft Active Directory. Additionally, we create custom records from SuccessFactors using its integration with One Identity Manager. We sync data from SuccessFactors to create personal accounts and provision user accounts. We also create external identities for all vendors. Furthermore, we use One Identity Manager for reporting and auditing purposes.

We deployed One Identity Manager using a hybrid model through a CI/CD pipeline.

We can create, modify, use, and delete business roles directly from the web shop. Users can request and manage their business roles and entitlements, and we utilize them for our purposes.

We have recently migrated several applications, including RSA, DLCM, Majesco, and ServiceNow, from their native apps to the end-user environment. Previously, these applications were connected to LDAP, and before that, VLCM. We have now transitioned them to cloud-based Starling and CSM connectors, which are currently being used. In total, we have approximately four to five applications running on the One Identity Manager cloud service, utilizing these Starling connectors. It is helpful to have this extension of governance in the cloud.

We recently onboarded a new company using our Angular Web Shop. This is a new Angular-based Web Shop released by One Identity Manager. We've begun implementing Angular for this new company as a pilot application, and the front end has been very intuitive. We've tested the Manager, designer, and object browser for back-end operations, finding them easy to use. The object browser allows direct querying of results, and the designer is efficient in modifying configuration schedules. I've exclusively used One Identity Manager for the past five years and found it to be a good fit for our needs.

For privileged user requests, we require dual approval, with both the manager and application owner sign-off. Also, we conduct attestation reviews every six months to make sure that we have continued authorization. We implement two-factor authentication to enhance security using tools like MF Authenticator for all privilege access management. This requires users to provide an OTP upon login. For password storage and management, we utilize CyberArk's GPAM solution. Access to sensitive information is restricted to authorized users and is regularly reviewed to maintain security.

One Identity Manager assists in streamlining application access decisions, compliance, and auditing. As a financial organization, we have been leveraging One Identity Manager to audit various aspects of our operations. We use Power BI as a reporting tool to monitor current user access, access levels, testing dates, role assignments, and other relevant information. One Identity Manager effectively supports both access governance and reporting.

The automated provisioning feature streamlines user access by dynamically assigning roles and privileges based on user attributes like location and role. For example, a user with a manager role or from a specific location will automatically gain access to the system, eliminating the need for manual requests. This dynamic role conditioning runs daily, ensuring users receive appropriate access based on their current attributes. However, users or their managers must still submit requests through the web shop for additional privileges. If a manager requests on behalf of a user, the request is typically auto-approved within a few minutes due to the manager's authority. The system verifies that the requester is the recipient's manager before granting automatic approval, further streamlining the process.

The One Identity Manager's user-friendly interface allows for easy external identities and user account creation. To request a new account, we can just navigate to the appropriate section and provide the necessary information. Existing identities can also be managed through this platform by requesting entitlements. This streamlined process eliminates manual intervention and ensures efficient account management.

One Identity Manager's slow loading speed has been a recurring issue for users. This is likely due to the overwhelming number of entitlements, nearly 100,000 associated with the products. The high load is further exacerbated by the simultaneous access of thousands of users during peak times. To address this, we have implemented measures such as increasing server RAM, but the underlying issue of product-related entitlements remains a contributing factor.

While out-of-the-box features are typically user-friendly, our clients' customized user account creation and the added complexities of sub-entities and account sub-entities have made it challenging to leverage these features effectively. We plan to phase out these customizations and revert to a more standard configuration to streamline our processes and reduce long-term maintenance costs. Unfortunately, this transition has temporarily limited the availability of certain out-of-the-box functionalities. Furthermore, the extensive testing for our customized system is time-consuming and resource-intensive, as numerous scenarios must be evaluated to identify potential bugs.

The user interface of our web shop, which customers interact with directly, needs improvement. The front end's speed could also be enhanced. This might be related to the infrastructure of our client systems, but I need clarification. Regardless, the front end, which is the customers' primary point of contact, should be redesigned and optimized for a better user experience.

I have been using One Identity Manager for five years.

The backend tool occasionally experienced slowness due to the servers we used. Since 2012, we have been using outdated Microsoft SQL servers. However, last month, we upgraded these servers to the 2022 version. As a result, the tool's performance has significantly improved. Our client has used One Identity Manager for 14 years with no significant stability issues.

I would rate the stability nine out of ten.

One Identity Manager has demonstrated exceptional scalability in our organization. Despite initially lacking applications for DLC and relying on LDAP, our seamless migration to the cloud was a testament to its adaptability. We've successfully integrated over 200 SAP applications into Identity Manager, ensuring smooth operation without significant issues. This ongoing scalability, evident from day one, has allowed us to manage and secure our growing identity infrastructure effectively.

I would rate the scalability nine out of ten.

The deployment is straightforward. Our team consists of eight developers, including leads and team leads. We are organized into two separate development teams. One team focuses on developing new features and connectors, while the other enhances existing connectors and addresses product bugs. Each team has core developers and two leads. Additionally, we have an architect, a solution architect, and a business architect. For operations, we have a team of 12, and our testing team has eight members. Our IT department includes approximately 30 people, encompassing development, operations, and testing.

I would rate One Identity Manager nine out of ten.

We have 33,000 users for our clients.

One Identity Manager requires minimal maintenance. We upgrade it from the previous version when a major update is released every two years, and minor updates are released annually. To ensure continued support, we must upgrade our client's installation every two years to the latest version. This aligns with the manufacturer's support policy, which is limited to the current and previous major releases.

I recommend One Identity Manager to others due to its user-friendly interface. Although it may occasionally experience loading delays, its underlying infrastructure ultimately determines its performance. We have significantly improved its speed and reliability by upgrading from 2012 to 2022 servers. Additionally, the tick lines we use for operations, governance, subject matter experts, and backend operators are invaluable for managing the system efficiently. With them, managing One Identity Manager would be considerably more manageable. We utilize tick lines and desktop applications for operations and development, while front-end users benefit from the intuitive UI. Both interfaces are highly effective for their respective purposes.

Our company uses it internally to request access to different customer environments. We use it as a centralized RGA for distributing different kinds of VR-managed service providers.

When you first deploy One Identity Manager, it feels a bit overwhelming because there are many features, but you quickly get accustomed to the tool and what it does. You start realizing how much automation and the ease of use simplifies your daily work. 

It depends on your starting level. If you know how to script a bit and how the target systems work, it's quite easy. I've worked with many tools I didn't understand, but One Identity was clear from the start. It has a good graphical interface and the ability to code XML files. 

One Identity helps us to minimize governance coverage gaps between test, dev, and production servers. It provides a holistic overview of everything connected to the system. You can apply for any access you need. It requires approval, but everything else is automated on the back end. A lot is happening that the end users don't see. 

It provides privileged identity governance, but when combined with a PAM solution, we get high-level privilege access governance. It helps streamline application procurement and licensing. It also enables us to streamline application-access decisions. The graphical interface lets you draw the process rather than code it. We have multiple approval processes implemented. Once the line of business managers becomes accustomed to it, they like it. It brings accountability. There is no single email here and there, but you can see the implications. No more Excel spreadsheets. You have a portal where you can decide, and it goes forward from there.

One Identity is one of the most feature-rich platforms on the market. It covers every use case. The user interface has been improved, making it easier to make it look like what customers want. It's easier to customize than a lot of competition solutions. There are nearly a thousand built-in processes that you can edit and customize according to your needs. 

The solution has a graphical synchronization engine program to generate synchronization and provisioning for you. If those aren't enough, you can create your own, which we often do. Our developers can handle that kind of integration quickly. If we have the definitions ready, it usually takes only a day or two.

The ability to extend governance to cloud applications is critical. The Microsoft 365 integrations are particularly important. All the cloud applications are crucial, especially in the Nordic countries, where we have a lot of SaaS applications.

I would like to see more access management features incorporated into Identity Manager. Modern access management should have some built-in authorization features. Although these are present in the OneLogin platform, the cloud environment is not an option for every customer. 

I have used One Identity Manager for 10 years.

One Identity is highly stable. It's rare for Identity Manager to crash. It happens periodically, but usually, the problem is in the infrastructure or the network. 

One Identity is highly scalable. We have deployed it for environments with 2,000 to 140,000 users. It's capable of scaling for organizations with  500,000 to 1 million users. a

I rate One Identity support nine out of 10. It's good most of the time. As a long-term partner, we don't create tickets that are easy to resolve. We typically go through three support layers before creating a ticket. Those take longer to resolve, but they have resolved everything so far. 

Positive

SailPoint is One Indentity's top competitor. I have not used it, but many of my colleagues work on it. It's the only solution that has comparable features. 

All the deployment options are available, and partners can create our own deployment through the container. It's easy to deploy. A wizard guides you through the initial installation. The full deployment takes four months to a year, depending on the scope. 

You can do it yourself if it's a small environment, but we primarily work in a regulated environment, so we need a team of people for example, testing, approvals, etc. 

After deployment, One Identity requires little maintenance, depending on how it's deployed. If it's a cloud-based deployment, everything happens automatically. For an on-prem deployment, someone from the database team has to back up the databases.

You get a lot of bang for your buck with One Identity. It has many features that are included in the standard IGA license. Most people who are considering buying One Identity don't understand how much power is behind it in engines.

I rate One Identity Manager nine out of 10. Before implementing One Identity, you should test it and do a proof of concept. Look at your application portfolio. If you have a lot of Microsoft applications and SaaS, One Identity will be a good fit for your environment. 

I am certified as both Technical Specialist and Implementation Professional on the product.

I assist various clients in diverse sectors, mostly finance, industry companies and municipalities. I have quite a broad background in implementing it in different scenarios.

When it comes to ease of customization, the product is outstanding. I can extend the schema with new tables, columns, etc. Usually, we use OOTB tables to keep it simple, same goes for processes. There are a lot of blocks or components that can be used and I do not need to code everything on my own to make JML possible. I have not seen something that we could not do. 

In terms of business roles, there are numerous possibilities with assignments and  inheritance like top-down or bottom-up. It works very well because you can also break the inheritance if you want at a certain level. Soft transition is a great feature where you can move to a new role (primary) but also keep the other one (secondary).

I have mostly implemented the product on-prem. Integrations has been both on-prem systems and cloud like Azure AD or Entra. To make use of Saas applications it is possible using the Starling Connect connector.

One Identity Manager helps streamline application access decisions. If you set it up, you can do some kind of campaigns or attestations to check the correctness of permissions. You can then take appropriate action. For instance, if you see that there are ten people who have never used this application, you can deny it. There is also something called Recommendations that will make use of risk and previous decisions (like peer-group) to determine if to approve or not.

The application governance module enables application owners or line-of-business managers to make application governance decisions without IT. Application governance is possible within the web portal. You can set up ownerships. You can assign permissions depending on how you set up your permissions in the product. With appropriate permissions, you can assign an owner for a specific application and you can also set the owner or responsible person on each access so that they can decide. This means if you have set up a pilot project and are starting with one unit, they can grow from there and help each other. This is quite a new feature from the 9.2 version.

I have been in several projects with primary focus on implementing SAP. Usually a simple SAP implementation is to integrate one dev-instance, one ref/test-instance and one production instance. However, for one customer, a public-listed company in Sweden, we had to develop some kind of SAP fabric to onboard a lot of SAP clients and transaction objects. During the project they also migrated from SAP R/3 to S4HANA. It was a journey to make this happen, but the SAP-connector worked quite well and the technical team was very happy about it. We synchronized SAP roles and profiles and assigned those to business roles to use automation. We also set up some kind of identity audit for the SAP roles. At that time (v8.x), we could not have inheritance of SAP profiles through System Roles. That was a drawback, but in a later version, that was resolved.

It has a full feature set with certain tools for certain things.

I use the Designer a lot because I do a lot of customization (processes, scripts etc) and I would say it is pretty comprehensive. I am a Microsoft Identity Manager (MIM) veteran, which is an old product that still has end-of-life support. One Identity Manager is the next generation of IGA platforms because almost everything can be customized and extended and still keep a solid metacatalogue. I can test and evaluate the data, even at a property level, and be sure that it is going to work before pushing my changes into production.

The next one would be the Manager because that is where we review the data and orchestrate things like approval workflows and attestations. We can use different models for entitlements such as system roles and business roles. Then we can assign these to an IT shop for the end user.

Then, of course, none of these tools would be useful if we do not have any data coming from a target system such as HR. Here we use the powerful Synchronization Editor that comes with a lot of OOTB-connectors, also called sync projects. Within a sync project, mapping and workflow is set up to synchronize the data and provision changes to, for instance, an Active Directory target system. It is also possible to develop custom connectors.

We are also using the Job Queue which is a tool that displays ongoing processes (Jobs) and possible errors. We can look at history jobs and also get a health check of our Job Servers and Web Servers.

I also use the Object Browser which is an abstraction of the SQL tables. This tool is more technical than Manager but powerful in its own way with possibilities to trigger events, filter data and even more.

Finally, the Database Transporter that is used to transfer objects or custom changes between One Identity Manager databases. These changes are mostly something called "change labels" that could be work I have done in the Designer, objects created in the Manager or other information I want push to a specific environment using a transport package.

One Identity Manager needs better documentation and more examples, especially for beginners, as it has a steep learning curve. They have rich forum but it often contain outdated information that could be improved for better guidance. If something is not working, we need to easily find out if it is a product defect.

I have been using One Identity Manager for more than five years. 

The support is good but could be better. It could take a day or some hours depending on the case or the customer.

Neutral

The initial deployment is easy, a huge benefit compared to different solutions. It takes about one day to set up a development environment. Great UI-wizards with multiple verification steps.

With the acquisition of OneLogin, they are now the leader when it comes to a unified identity platform. Every product in their portfolio serves a purpose.

We use Identity Manager for several things, such as automating our XML process, user provisioning and reprovisioning, and governance-related activities like access reviews and degradation of duties.

Identity Manager sits at the center of the organization. We integrate our systems, like Workday, into other HR systems for employees and contractors. If there are any vendors and customer-related identities, we feed the data from those systems into One Identity. One Identity Manager is configured to the initial access established when someone joins the organization, such as email, Active Directory, desktop logins, timesheets, and common apps that everybody in the organization requires.

We also have request systems in ServiceNow integrated with One Identity Manager on the back end. The request tool goes through ServiceNow, and One Identity creates a notification that a user has requested access to an application. Identity Manager will provision those users on those systems. Some requests are automated and others are semi-automated. When a ticket is opened in ServiceNow, the team will pick up the ticket and work on it. Once they do that, an update comes into the IDM system saying that this user has been granted this access. One Identity Manager is the central book of records or identities and their access levels. 

One Identity Manager has improved our overall user experience by automating processes related to password rests, access requests, and provisioning. This has reduced the number of tickets and help desk calls. It has also decreased the time new employees take to start working. Their laptops and applications are ready to use when they sit at their desks on their first day. We have designed the process so they can spend one or two hours setting things up and starting work. 

The solution streamlines application access decisions, compliance, and auditing.  One Identity has improved the access request process. It's quicker, and we only need to check the identity management system if there are any issues. The users can go into the system to request roles and see if they've been approved. If they're missing something or don't know what to request, they can look it up in the catalog. It's more user-friendly and based on self-service, so the help desk doesn't need to handle all these requests. Everything is centralized, allowing us to pull all the information we need for regulatory audits quickly. 

One Identity's user interface is excellent. It has a timeline view that shows when a user received access and when access was removed. This provides a solid overview of all the users' activities since they were onboarded. 

Another visualization tool not in the main UI shows the identity in the center and links to the target applications. You can drill down and see the details for those target systems. That is very helpful for us to look up something related to a user quickly. 

We use One Identity to manage SAP. We did a lot of customization, integrating the GSA components of SAP. We brought in all those rules, and it wasn't straightforward, but One Identity has some additional support and capabilities for SAP that helped us a bit. We brought all those GSA-related activities in through process changes and some customization. 

One Identity is good at automated user provisioning and de-provisioning. The system processes things quickly. We had an issue where we mistakenly disabled nearly 4,000 Active Directory accounts due to a developer error. We had to get those accounts back up again and were pushing the records to AD to make the changes. It was running a bit slowly, but we have a cloud setup, so we bumped the resources, and it handled that load quickly.

The compliance reports are good, and custom reports can be easily generated. One Identity provides separate built-in user roles for auditors, compliance officers, and others. The SOC exemption process and associated reporting are excellent. 

It's critical that One Identity extends identity governance to cloud apps because most organizations are hybrid. The cloud is maturing and becoming more affordable. More organizations are shifting from legacy Oracle EBS systems to Microsoft 365 or Salesforce. All these vendors have also picked up cloud offerings and offer them as a managed service or complete service, where we don't have to worry about anything.

The interface could be more customizable and developer-friendly. There's a different tool for everything in Identity Manager, so it would help if they could consolidate everything into one or two tools. A developer needs to use three or four tools to do various things, so we need to log in to multiple tools when we make changes. It's a pain if we want to do something quickly, and it's harder for new developers because they have to remember which tool they need for a task. It would shorten the learning curve.

I've worked with two versions of One Identity. The earlier version was heavy on customization. We had mastered that because we were doing customizations. We knew how to change things and had our own SOPs, documentation, etc. In the last year, One Identity changed its UI. That involved a lot of code that is invisible to us, minimizing the amount of customizations we can do. To do some minimal customization, we had to try different things and almost break our dev environment. Once, we had to reset it using the backup because it was not coming up because of all the changes we did. Also, there is no clear documentation

According to feedback from my users, the user experience is more of a mixed bag. Many of my users had problems with the password reset portal. It asks for a CAPTCHA code before they can log in. It's a standard feature, but how the CAPTCHA is displayed isn't user-friendly. People did not like it. We tried to customize and change that as well but had limited options. Aside from that, the normal UI is good, and we have not had much pushback.

While the export and import feature is handy for minimizing gaps in governance coverage, we still need to use separate products like GitHub and other similar tools to maintain consistency between environments. There is nothing built-in to help us maintain configurations across environments. If they come up with something where I can quickly compare both my environments and see the differences, that'll be great.

Identity Manager is good at managing identities, but I don't think it suits privileged accounts. IAM is split into three subdomains: IGA, access management, and PAM. One Identity is sufficient for IGA but cannot handle the others. 

The compliance reporting could be improved. One of the key requirements of SOC or any other audit is a snapshot of the system's configuration. The audit requires you to certify that the queries for generating the report have not been changed and that the configuration is the same as it was the day before the audit.  

We take screenshots with the timestamp and give them to the auditors. That's cumbersome to do, even if we're only audited once or twice yearly. I take a screenshot and then show them the time to prove that the configuration is consistent. We have built-in processes to take regular screenshots and store them in a secure place for the auditors. It would be helpful if One Identity stores the configuration details as a snapshot. It would also help with any rollbacks or change reviews that the organization might want to do.

I have worked on it for around two years.

I rate One Identity Manager nine out of 10 for stability.

I rate One Identity Manager seven out of 10 for scalability because the scaling process isn't smooth.

I rate One Identity support eight out of 10. We worked closely with the One Identity team, and they assigned us a dedicated support manager. It has been a positive experience. They quickly resolve issues and help us execute projects faster. 

Positive

I work as a solution architect, so I've used lots of tools, including the Oracle toolset, NetIQ, and Sailpoint. One Identity is better than Oracle, which has lost market share. Oracle is resource-intensive. You need 16 GB to install the base. Initially, that tool was good, but it became a mess. Oracle is no match for Identity Manager. NetIQ is a lightweight tool suitable for small organizations, but it cannot process things the way Identity Manager can. 

Microsoft tools lack One Identity's IGA capabilities, but I would say SailPoint is better because of the number of connectors it has. It's also far easier to operate. Sailpoint's tools are all in one place, and it's more developer-friendly. It's a complete SaaS tool along the same lines as One Identity Manager. We don't have to buy professional services to do anything out of the box, even if it is a minor customization. 

One Identity was deployed on the cloud and offered to the customer as a service. On average, it takes three or four months to install One Identity and integrate it with key systems like Active Directory and HR solutions. That includes the time needed to gather requirements and implement them. For the timeline I mentioned, the standard deployment team size is around five to six people. 

I don't remember the numbers, but we did realize an ROI of about 10 to 15 percent. 

One Identity is cost-efficient from a licensing perspective. However, one drawback is that it's expensive on the hardware side for the customer to set up. One Identity's professional services team recommends various components. They lose some of the cost advantage because the hardware is expensive and requires maintenance. 

I rate One Identity Manager eight out of 10.