One Identity Manager Reviews

The time needed to see the benefits depends on how you roll it out. You have two or three primary areas where you see the benefits. One is from the operations and process perspective. If you automate the processes, you can make a mess because the system creates the identity from the HR system and provisions it for all the target systems, like Active Directory. 

This is one area where your processes will be more mature because they're all automated. Another area is governance because you collect all the data from different systems into one system. Manager lets you start to govern the data when it comes to entitlements.

Identity Manager helps you minimize gaps in governance coverage among test, dev, and production servers. It depends on your setup, but if you have it configured correctly, it will help. 

We can close the security gap between privileged users and the standard users. However, it depends on how you define privileged users because this might be might have different meanings. From a business perspective, you have users who are business-critical. You can set up these compliance rules to control this and have additional checks if required. 

A typical use case is setting up privileged users twice a year or a recertification campaign compared to standard users. The other point of view you need to consider is the typical admin accounts with critical entitlements and permissions to applications that have significant positive or negative impacts on the organization.

It streamlines application decisions, improving application compliance. That's what makes One Identity strong. It's like an octopus with lots of connections to your environment and applications. You get the old data and create your rule set and governance based on that. At the end of the day, these applications or entitlements are under the control of your rule set.

One Identity streamlines application auditing. If the application is under Active Directory, you have security groups where the permissions are managed in the application. It's easy because you have a standard connector, which means all the application permissions are automatically managed and controlled in One Identity Manager. 

On the other hand, if you have an application with its own user and application governance, you must integrate this with an appropriate API integration. If this isn't possible, you need a ticketing system in between with a manual process. You are good if your process aligns with your governance and audit.

One Identity has the biggest out-of-the-box functionality set. I've worked with other platforms like SAP that have a lot of features, but One Identity Manager is on top. 

One Identity provides an enterprise view of the more logically disconnected SAP accounts. It has the strongest SAP connector on the market and it can fully replace SAP centralized administration. It connects SAP accounts to employee identities under governance. One Identity is the only solution that offers IGA for the harder-to-manage aspects of SAP on a deep level. 

It has out-of-the-box SAP workflows and allows you to customize workflows, but you need an SAP specialist to handle these customizations. One Identity provides a comprehensive perspective for governing identity and access processes, reports, compliance stuff, etc. 

One of the biggest challenges organizations have is setting up borders with other processes and enterprise applications like ServiceNow. You could handle these processes, but it would make no sense. A typical example for better understanding is the joiner-mover-lever process of an employee and the topic of hardware where an employee gets their notebook, mobile phone, etc. These are something you would not challenge in a solution like One Identity. 

It can be easy to customize depending on the integrator's expertise. It has many out-of-the-box functionalities, but it also provides full flexibility to customize it. You can do it the right way or the wrong way, and this depends strongly on the integrator's knowledge and expertise. You can build on out-of-the-box elements or code everything from scratch, but this is not recommended.

One Identity's business roles are one of the most critical features. They enable you to reflect the entire entitlement structure up to the manager abstraction layer. For example, you can form a role for marketing and assign access to everything people in the marketing department need to do their work, including all the entitlements on the Active Directory and Azure levels. 

You can also assign a role to the IT shop, so people can request roles through the UI that are automatically assigned by the marketing team. Without these role functionalities, people would need to know the exact entitlement they need to have for the work, or someone from the service desk needs to know which entitlements are required. 

That adds additional pitfalls when you are not using roles properly. People can choose the path with fewer obstacles. They can find the people in the marketing department and copy-paste the entitlement, which might be a way but not the correct way when it comes to audits and revisions.

We have started extending governance to cloud applications in the past two or three years. It has challenges because it strongly depends on the cloud applications and especially on the API end endpoint. The connection is done technically on the API level, so you are strongly dependent on the restrictions of the API.

The migration from one version to another requires a huge amount of effort. The user interface could be modernized. The old one is outdated and will be completely deprecated next year. 

I have worked on One Identity Manager for nine years as a consultant. I am the person companies call when they need someone to introduce and integrate it with their enterprise. 

One Identity is a mature, stable system. Issues can happen, but it's generally stable. 

There are two points that affect performance. One is the power of the database system because the application is strongly database-focused. Adding memory and processing speed on the data base level has a huge impact. These are mostly virtualized, so that's typically quite easy. 

The second level is on the back end where you have so-called drop servers. If you don't have enough, you can install new ones, add them to the queue, and you are good. 

One Identity support has a lot of room for improvement. I work with support for my clients identifying bugs and issues, and the quality has gone down considerably in recent years. The premium support is somewhat better.

If you get a good support engineer and the issue is obvious, I would rate One Identity support eight out of 10. If you get a new technician dealing with a sophisticated problem, I would rate their support two out of 10. For a mixture, I would say a five out of 10.

Neutral

My company has worked with all the big players in this field, including SailPoint, Omada, and Saviynt, so I have some knowledge of these products. 

One Identity is one of the best products on the market, but it might be too overloaded compared to some of the others. Some smaller organizations may not need a full-stack solution. A lighter or cloud-based solution would be a better fit for them.

We integrate One Identity for other companies, so we have it deployed on a test environment to demo it. Europe is more on-prem, whereas companies prefer deploying to the cloud in the United States. If you have the prerequisites ready, you can deploy it in one day. The only maintenance involved is updating the solution. 

I'm not involved in procurement.  One Identity isn't the most expensive, but it's not the cheapest. It depends on what the clients need. 

I rate One Identity Manager eight out of 10. 

We are currently using One Identity Manager for identity management, but not for access management. I have extensive experience with One Identity through previous work with large insurance and utility clients, both of which heavily utilized the platform for identity and governance.

One Identity Manager connects SAP accounts to employee identities under a governance framework. Many companies utilize SAP SuccessFactors for HR and customer management, including onboarding contractors. Since the HR data originates from SAP, seamless integration with the chosen product is crucial for efficient operations.

One Identity Manager delivers the subspecialized workflows and business logic.

In both of my organizations, One Identity Manager was not the primary interface for users. ServiceNow typically served as the front-end portal, while One Identity Manager functioned as the backend engine to fulfill requests. Consequently, primarily managers and administrators interacted with One Identity Manager for testing purposes, and their satisfaction with it was generally positive. Our current organization uses a request-based portal. In contrast, my previous organization employed six versions of One Identity Manager, which has since evolved to nine, indicating significant progress. While earlier versions required extensive customization, the current iteration is more functional.

Our SAP Security team manages several internal roles, each requiring specific access controls. To determine user access based on their position or SAP role, we need a mapping system, which is why we implemented business roles. We also utilize business roles for user onboarding lifecycle management. However, some applications remain disconnected and reliant on AD groups, necessitating additional rules for access control. The functionality of the business role is crucial for effectively managing these access requirements.

We use One Identity Manager to extend governance to cloud applications like ServiceNow. This is achieved through Starling Connect, a One Identity product that allows us to deploy connectors. While we can use generic connectors and APIs for connectivity, Starling offers pre-built connectors for specific platforms, such as SuccessFactors and ServiceNow, simplifying the onboarding process for these cloud applications. We leverage this capability to streamline our governance efforts.

Some of the benefits we have seen from One Identity Manager include its ability to streamline user lifecycle management and the use of attestation for verification. Additionally, request-based calls from ServiceNow have been significantly improved, providing a seamless user experience.

One Identity Manager helps minimize governance gaps across test, development, and production servers, particularly for Active Directory and SAP. We've developed attestation policies that enable regular verification of all accesses, effectively bridging these gaps.

Creating and managing admin accounts, including managing inactive users and potentially disabling their access, has significantly reduced the AD team's operational workload. Similarly, onboarding applications onto the SAP system has streamlined operations and minimized administrative effort.

One Identity Manager's structure is much cheaper than any other product in the market.

One Identity Manager helps streamline application access decisions, compliance, and auditing.

One Identity Manager helps application owners or line-of-business Managers make application governance decisions without IT. Many reports can be used daily, weekly, and quarterly to manage and validate user access.

Being able to manage access without the need for IT has helped reduce the workload of the Operations team.

The SAP integration is One Identity Manager's most valuable feature. It offers a strong, out-of-the-box integration that is easy to implement, a significant advantage over many other products that often lack this integration component.

While we are not currently using privileged accounts, data governance is a concern. Reports and customization are expensive, and the user interface reflects this complexity. We've encountered issues with the cumbersome user interface and slow performance. Unlike products like SailPoint, we have limited control over customizing performance and the user interface. The tools provided for UI customization are not user-friendly.

The UI customization is tricky. The web interface product that One Identity Manager offers is a bit tricky to use, and no extensive documentation is available on how to do the customization.

Their support is inadequate. Raising a query often results in days-long waits for responses. Even when tickets are acknowledged, cases progress slowly toward resolution. Overall, the product lacks sufficient support.

While generic connectors exist, some specialized connectors require additional capabilities. Simplifying the connector process would be a valuable improvement.

I have been using One Identity Manager for five years.

One Identity Manager remains stable as long as the environment doesn't change.

One Identity Manager is scalable by increasing the capacity of the servers. 

The technical support response time is lacking. It can take days to hear back from them.

Neutral

I've worked with IBM Tivoli, SailPoint, and RSA Aveksa.

The optimal identity manager depends entirely on a company's specific requirements. If a company primarily utilizes SAP and Active Directory, One Identity is suitable and easy to implement. However, for extensive customization, a product like IBM or SailPoint might be preferable due to their flexibility and ability to create a completely custom user interface. These platforms also excel in complex workflows, such as those found in banking, and offer robust CI/CD integration through Java scripting. In contrast, One Identity's change label system falls short of modern development practices, making it less appealing for organizations that prioritize agile methodologies.

The initial deployment is straightforward.

One Identity Manager requires a primary database to store all information. A secondary, optional history database can be used for archiving data to manage database size. We can combine the web server and job server functions on a single server, or use separate servers for each.

Provided all necessary requirements are met, a deployment can be completed within two days. While one person suffices for moderate deployments, larger or more complex projects necessitate a team of two or three individuals.

We have seen a return on investment.

One Identity Manager's pricing is reasonable.

I would rate One Identity Manager seven out of ten.

When we upgrade to the latest version, it includes three years of support.

We currently have 4,000 users and 20 applications that utilize One Identity Manager. We also have one team that manages it.

One Identity Manager is a suitable choice for simple implementations, but if your customizations are extensive, consider other solutions. Additionally, if your environment is not heavily reliant on SAP or Active Directory, or if you have Linux-based servers, carefully evaluate the feasibility of implementing One Identity Manager.

We use One Identity Manager as our primary solution for identity and access management. We use it for multiple functions including identity lifecycle, access management, provisioning, segregation of duties (SODs), and attestations. It is being used for the core IM functions.

We are a large insurance company based in Germany. We are compliance-driven. We have to fulfill BaFin requirements. BaFin is a governmental body that oversees banks and insurance. They have a big list of requirements that each financial institution needs to fulfill to stay on the market as a bank or as an insurance provider. One Identity Manager helps us to meet those requirements.

We differentiate between two types of accounts, personal and non-personal accounts. Personal accounts are accounts or usernames assigned to people, and then we have non-personal accounts, which are technical or service accounts used by software or machines. One of the BaFin requirements is that we have control of each and every account within the system. The sync editor is able to read each and every account into IAM. It discovers every account if you have given it the right to see everything in the SAP or any other system. The tool fulfills the base needs so that we can traverse every account available in the system and then match it to digital identities there, meaning that we get a linkage between each account and each digital identity that we get from the HR system. So, we do not have orphaned accounts or the ones that we are not able to match. It is up to each customer to utilize this. They can develop their own processes to handle this. They need to have their own processes to connect them, identify them, or report on them. There is not much that the vendor does there. It discovers them, and that is it. I am satisfied with what it offers. It fulfills our needs.

When it comes to core IGA, the functionality that we use is the life cycle of accounts. We use the life cycle of membership of these accounts into SAP roles, the membership of these SAP users, and the membership life cycle of SAP users in the SAP structural profile. These three are what we cover. There are also SAP groups and SAP profiles, but we do not actively manage them. From the access control structures, we use only this subset. That is all that we need. It is currently sufficient for our needs.

We use several objects to represent company structures. We use the department object and the location object, and we also use business roles pretty extensively. We have thousands of business roles in the system. If I traverse the table org, which is the technical name of the table, I will find thousands of entries there.

Compliance and automation are two reasons for implementing an IM solution. Automation helps save money. For compliance, even if we do not like it, we must install such a solution because we have to fulfill law obligations. We work actively on that and have a big team covering it. It will keep us busy over the next few years. The second one is automation. We have automated the whole onboarding process of employees within this company. Instead of having 50 different administrators, we have less than 10 administrators. It saves us money. We definitely save lots of effort for administrators of different systems. We save people and resources by automating and not having several dozen administrators for different systems. That saves us lots of money.

Another advantage is that it saves us time. We can onboard the person within a day in our company. As soon as the HR types in a new employee there and pushes it to us, we can provision the employee to all necessary systems roughly within a day. Without such a solution, it will probably take weeks.

It helps streamline application access governance. When you have different applications, such as Active Directory-based ones, SAP-based ones, and cloud-based ones, they all have different GUIs. They all have different approval processes. Once you connect them to a solution like One Identity, you have to order all of their entitlements through the IM WebShop, which is a web interface. There is a very homogeneous look and feel to how you order access to these applications. Otherwise, from the administration point of view as well as from the approval point of view, it is a very heterogeneous experience. Once you integrate applications with One Identity Manager, you get the same experience for your AD-based and SAP-based tools. Other competing products like SailPoint and Verix also provide a uniform experience.

It also helps with application auditing. That is one of the core features of the tool. We use it to audit the access to different applications and impose governance on these applications. The application life cycle is also one of the core features that we use. There is one package called the application onboarding package (AOB). We developed our own mechanism there about 15 years ago, so the tool does offer steps, and we utilize it.

I like the provisioning feature of One Identity Manager. It is very powerful and flexible. It works at a very high level, but it can also be tailored as per needs. They have something called Sync Editor. I personally like that one because I have a developer background. Currently, I have more responsibility within the company for this feature. I am one of the six subject matter experts (SMEs). My area is the reconciliation part. 

Compliance with BaFin requirements is very important for us. If we do not fulfill them, our license can be retracted. If we do not fulfill these requirements, it is not good for the company. We use the identity life cycle. We use provisioning extensively. We use attestations, recertifications, and SODs. We need all these equally to fulfill the BaFin requirements.

In terms of user experience or intuitiveness, it is in the middle. I personally find it good. Based on the complexity, the vendor seems to have done a good job of providing a web shop kind of experience, similar to eBay or Amazon. You order something in the shopping cart and submit it. Another one approves it and it gets provisioned. It is in the middle because I have seen better and more lightweight interfaces. They are now introducing the Angular portal. There is a new design. It is better, but certain things are still a little bit hidden. It is not yet ideal. Things like attestations or segregation of duties are not that intuitive. People take time to learn. We need to train them on what they need to do. When we generate attestations, the guy who needs to attest does not intuitively know what to do. When it comes to SODs, it is even harder. People are unsure what exactly things mean there. We need to train these people. For core processes like ordering entitlements, they know what to do without any training or reading materials from us. For example, you order a group, somebody approves it, and then you get it provisioned. For such simple scenarios, we do not need to support them, but for the other cases, such as attestations and SODs, we need to write articles on the Internet. We need to do training. We need to actively support them and hold their hands.

The biggest complaint we get from the end users is the performance. When they click or submit something in the shopping cart, all the compliance checks for SOD rules are run. Sometimes, it takes two to three minutes for something to be submitted. It is slow. It has a bit of a bad reputation within the company because it is a slow product. That is the biggest drawback in terms of user experience. Performance has been a problem in the last 10 to 15 years. It is sometimes good and sometimes bad. Every now and there, you hear that performance is an issue.

The user interface could be more streamlined. The overlapping functionality among tools like the Sync Editor, Designer, Object Browser, and Manager needs better delineation. Currently, you have Sync Editor for synchronization. You have the Designer for scripts, procedures, and SQL development, and then you have the Object Browser for raw or low-level data adjustment there. You also have the Manager which is a user or operations management tool. These four tools overlap in their functionality. For example, you can administer schedules in Manager, Object Browser, and Designer. I see a little bit of overlapping there. You also have the Transporter that transports the code. If you open the binaries folder for tool installation, you will see 20,30, or even 40 files there. There are so many small tools for different things. They might have grown over time. They should differentiate a little bit between operations, development teams, and test teams. For operations, they have done a good job of centralizing things in the Manager tool, but for developers and testers, there is a little bit of overlap between Designer and Object Browser. There is one other tool called Web Designer. That one will become obsolete soon with Angular. Currently, some things can be customized by the operations teams in prod and some of the things need to come from the developers. The borderline is not very clear. There are gray areas. They might have fixed these things in the Angular portal.

Another thing that I do not like is that they are mixing useful data and code data in the same data model. Other tools such as SailPoint or Verix Identity are stronger in terms of the separation of useful data and code data, although they have worse data models than One Identity. There should be a cleaner separation between the actual usage data and code data.

I have been using One Identity Manager since 2009, although back then it was known as Active Entry. I have been using it actively since 2011.

I would rate it a five out of ten for stability. As with all other products, it has bugs. It is buggy. When a new version comes out, there are issues with it. It then takes them some months or patches to make the version stable. If you take 8.0 or 9.0, those versions are usually buggy. I have spent 15 years with this product. There were always issues after they made some major release. It then gets stabilized. The product is buggy, but they work on it. After six to twelve months, they sort out everything, and then you get a more robust version.

It has its advantages and disadvantages, but it is definitely scalable.

It is a good tool for enterprise-level management. It fulfills its role. In the Gartner Magic Quadrant, this tool has gone from the lower left corner to the upper right corner in the last ten or so years. It is definitely an enterprise-level tool. It is powerful, but it is slow. As soon as the company becomes very big and different scenarios need to be managed, it tends to be slow. Two years ago, there was a conference in Hagen, Germany. The vendor asked everyone about their thoughts about the product. They asked us the good or bad things about the product, and every second customer said that they had performance issues with the product. The product is very powerful. It is an enterprise-level software, but it is slow. As soon as you have a larger number of users or a larger number of systems connected to it or you have heavyweight scenarios, it becomes slow. Of course, it depends on how each customer customizes it and implements the features in it, but every second customer complained about the performance.

We have about 30,000 users. We have only one centralized instance for the whole company. We have four environments, and there are several different teams here. We have testing, development, and operations teams. We also have the requirements scoping team where the SMEs are. It has grown pretty big. In the beginning, there were just two to four of us doing everything, but now there are quite a lot of people. Different departments are doing different aspects of it.

Their technical support is pretty good. We use standard customer support, which allows us to open tickets and receive fixes for bugs. While it is not state-of-the-art, I would rate their service as being in the better half, providing positive support experiences.

Neutral

I have worked with two other competing products. One is SailPoint, and another one is DirX Identity. All of these products have their advantages and disadvantages. There is no perfect product, but I find One Identity Manager to be the most powerful and flexible of the three.

I have a developer and IM architect background. When it comes to customization, One Identity Manager is very powerful and very flexible. It is not very easy, but it is definitely better than DirX Identity or SailPoint. The amount of energy that you need to invest is less compared to the other two products.

We have a separate solution for PAM or privileged account management, and that is CyberArk. I know that One Identity has its own safeguard solution, but I am not sure if that one is used in our company. Another team might be using it but not us. We are a big company. I know that this was one of the solutions that they were evaluating, but in the end, they decided to use CyberArk. 

Back in 2010, we had six months of evaluation. We did evaluate Tivoli and other products. We had a prototype. It took about six months before we went to production. We first started only with Active Directory and SAP, and then we kept growing it with additional target systems and additional features. It is comparable to other products in terms of ease of deployment. It is not simple. All these products are complex. It takes time to understand what they do. As compared to others, there is a middle complexity level to bring it live. Overall, it took about six to nine months.

We have the operations team to maintain it. There are several people in that team.

During the evaluation phase, we considered other solutions like Tivoli.

I would definitely recommend this solution. I have influenced two companies in the direction of adopting it in Germany. They were evaluating this, which takes lots of money and time. One company even booked me and a colleague of mine and asked which one to go for between this solution and SailPoint. I definitely recommend this one.

I would rate One Identity Manager an eight out of ten.

One Identity Manager's primary use is managing employee identities, encompassing the entire lifecycle from onboarding and role changes to offboarding, including lifecycle management, certification, segregation of duties, and identity retirement.

One Identity Manager offers a comprehensive platform for enterprise-level administration and governance of user data and privileged accounts. The platform includes features like Safeguard for securing high-privileged accounts and a unified login for access management. Essentially, it provides a complete suite of identity management, privileged access management, and access management within a single platform.

The user interface provides a comprehensive graphical view of identities and entitlements across various systems, offering a clear and accessible overview of user accounts and permissions. This allows users to quickly and easily view their accounts and entitlements in each system, enhancing the overall user experience.

One Identity Manager is easily customizable to our needs due to its built-in Visual Basic editor, accessible through Visual One. This allows for customization by utilizing their comprehensive API documentation to build or modify functions as required. The integrated editor within the product enables us to readily access and write custom logic, streamlining the customization process.

It utilizes business roles, which are mapped to technical roles and then further mapped to entitlements. This structure streamlines access requests for end-users, as a single business role can encompass multiple technical roles, granting access to multiple systems upon approval. The system also allows for customized approval workflows with multiple levels of authorization. Additionally, a cart feature enables users to select and apply for various business or technical roles, combining them as needed before submitting their request.

One Identity Manager employs a governance framework that utilizes a certification process to verify identities based on client-defined intervals, typically every six to eight months, aligning with their audit requirements. This governance feature is seamlessly integrated into the platform, eliminating the need for separate installations. Furthermore, the system allows for the customization of attestation processes, including certification campaigns, email templates, and recipient lists, providing extensive flexibility. This functionality is crucial for ensuring data security and regulatory compliance within cloud applications, as granting access to unauthorized individuals can lead to severe financial and legal repercussions. By managing access privileges effectively, organizations can mitigate risks and maintain control over sensitive information.

One Identity Manager can help to minimize gaps in governance coverage among tests, dev, and product servers.

It establishes a privileged governance framework, mitigating the security risks associated with highly privileged user accounts. These accounts, if compromised or accessed without authorization, can cause extensive damage to servers and applications, potentially jeopardizing the entire company. By implementing One Identity Manager, organizations can effectively address these vulnerabilities and enhance overall security.

One Identity Manager streamlines application access decisions for compliance, especially in large companies with hundreds of applications. Without a centralized solution like One Identity Manager, managing access and ensuring compliance becomes nearly impossible. This tool provides a single point of reference for application access, offering a complete audit trail of who has access to what, when it was granted, and when it was revoked. This simplifies application management across the enterprise and ensures comprehensive auditing capabilities.

It empowers application owners to align with business managers in making application governance decisions independent of IT, thereby reducing operational costs by around 25 percent. The platform offers various connectors to onboard applications as endpoints, enabling automated provisioning, creation, deletion, and access control for user accounts. This automation minimizes manual intervention, streamlines operations, and ultimately contributes to cost reduction.

One Identity Manager helps achieve an identity-centric Zero Trust model. Without a proper approval process, granting access based on simple email requests compromises the Zero Trust model and introduces significant security risks. The Zero Trust model mitigates these risks by requiring multiple approval levels for any access, emphasizing its importance in maintaining a secure environment.

One Identity Manager is a comprehensive identity management system that encompasses employee identity lifecycle management, certification, and segregation of duties. It ensures high security through multiple approval processes, preventing unauthorized access and enhancing compliance by providing time-based access for privileged accounts with proper audit trails. Additionally, it streamlines application access decisions and extends governance to cloud applications.

The support model has room for improvement, especially when compared to competitors like Omada and SailPoint, which offer a more extensive global presence and support network.

I have been working with One Identity Manager for six months.

One Identity Manager is stable.

One Identity Manager is scalable.

I believe the support model could be better.

Neutral

I worked on platforms like Broadcom and IGA before using One Identity Manager. I did not switch on my own; it depends on what the client uses.

One Identity Manager offers superior reporting capabilities compared to dot com IGA. While dot com IGA requires significant time, financial investment, and server resources to configure reporting, One Identity Manager provides an intuitive and user-friendly interface that allows for easy report generation directly from the GUI. This streamlined approach simplifies the reporting process and enhances efficiency.

The return on investment in compliance is clear because inadequate identity management can result in substantial financial penalties for data breaches.

Investing in One Identity Manager is necessary for regulatory compliance. Although it might not directly bring in business, it prevents issues like tool compliance. The pricing is reasonable compared to other solutions.

I would rate One Identity Manager nine out of ten.

My customer uses their custom HR system. On the backend, data is sent from the NS SQL server to One Identity Manager.

If you want to save on infrastructure costs without extensive customization, opt for the SaaS model. If you require significant customization, consider the on-premise model of One Identity Manager.

One of our largest clients in the food and beverage industry uses One Identity Manager to manage its user identities and access controls. They have several applications that require user accounts, and for this purpose, we implemented One Identity Manager. This system effectively manages over 200,000 user accounts and provides access to these applications. Additionally, some applications are integrated with One Identity Manager to streamline account creation, such as setting up Exchange mailboxes.

One Identity Manager offers a variety of products in addition to Safeguard. These include Active Roles and tools for SaaS migration, all seamlessly integrated within the platform for a user-friendly experience.

One Identity Manager has been a fantastic tool for providing a single platform to manage user data and privileged accounts at an enterprise level. I was involved in its setup, particularly for privileged account management. With One Identity Manager, I've developed timed automations for tasks like account and group creation. This replaced the previous manual process, which was much less efficient. I've tailored workflows for five to six high-privilege accounts, including approval processes. Users now simply select the necessary group, submit their request, and the account is automatically created. One Identity Manager's customization options offer a great deal of flexibility.

We use One Identity Manager's business roles to map our company structure for Dynamic Application Provisioning. This involves creating business roles and assigning them to service items, which then establishes a connection. We increasingly leverage this method for dynamic role assignments as well. This approach is valuable because it allows us to achieve several objectives. Additionally, it enables the implementation of specific conditions or business logic, which is essential in situations where segregation is necessary. This flexibility allows us to create dynamic roles based solely on business needs and assign them to resources. As a result, resources can be automatically assigned roles at the time of request creation based on the training tool associated with the business role, streamlining the provisioning process.

In some cases, we have observed improvements. For instance, we are receiving a fewer number of tickets related to identity management. Additionally, by customizing features through One Identity Manager, we have achieved positive outcomes for our business.

One Identity Manager assists us in establishing a robust privileged access governance strategy to address security discrepancies between privileged and standard users. We've successfully automated provisioning and other processes for standard users through PAM integration within One Identity. However, for privileged users, we maintain separate accounts and policies. I'd like to explore whether there are additional features within One Identity that would allow us to streamline governance for both privileged and standard users within a unified policy framework.

One Identity Manager facilitates the consolidation of procurement and licensing processes. This translates to positive outcomes for our well-structured data and the license signing process. Consequently, Windows privileges have been elevated, and we can now easily manage multiple licenses within the system.

One Identity Manager helps to streamline application access decisions, application compliance, and application auditing. By integrating applications, we can define rules based on needs and apply them logically, achieving the desired outcome. Additionally, separate tables linked to the solution allow for easy management of certain properties.

One Identity Manager empowers application owners and line-of-business managers to make application governance decisions independently from IT. While we haven't fully utilized its potential, the software offers options for application and product owners to participate in the decision-making process. For example, we can configure notifications to be sent before assigning roles, allowing these stakeholders to provide input.

One Identity Manager helps us achieve an identity-centric zero-trust model. Since implementing One Identity Manager we have not had any security breaches.

One Identity Manager offers several features that I found advantageous compared to other tools. For instance, imagine two distinct teams: one responsible for administrative documentation and the other for development. With One Identity Manager, the administrative team wouldn't need to learn a separate design tool, as the platform offers dedicated features for both administrative and development tasks. This segregation of functionalities is helpful because it streamlines workflows and reduces complexity. For example, if we need to monitor backend processes, One Identity Manager provides a dedicated job queue with a visual representation, allowing us to easily identify any stuck jobs. Additionally, the platform is database-oriented, offering built-in filtering and browsing functionalities within the object browser, further simplifying data management.

One area where One Identity Manager could be improved is in database performance. When handling a large number of users, I believe that built-in indexing or other optimizations would be beneficial. This would reduce performance-related resource needs in a production environment. Additionally, it would be helpful to have more visibility into job aspects within the tool itself. Information like the number of jobs in the Data Designer, along with date logs, would allow us to directly manage and terminate jobs as needed. This would lessen our dependence on the database team. I believe that these improvements would streamline operations.

There are a few aspects of One Identity Manager's user experience that could be improved. Users sometimes find it confusing to navigate and understand how to use the tool effectively. As a result, customizing the front-end interface could be beneficial. For example, currently, users need to check multiple reports to gather complete information, which can be time-consuming and frustrating. Implementing a way to streamline this process, such as displaying relevant details directly within the application, could enhance user experience. Additionally, the current system requires manual creation of service catalogs for each application. It would be beneficial to implement pre-configured, out-of-the-box options for common applications like ServiceNow. This would save time and effort for administrators and improve the overall user experience.

While I'm comfortable making back-end customizations, I find front-end customization to be challenging.

It would be convenient if One Identity Manager offered a feature that allows bulk deployment and monitoring with a single click.

I have been using One Identity Manager for eight years.

One Identity Manager is a stable product, but its frequent version updates can be challenging. If users choose not to upgrade, they only receive one year of support.

For example, we recently transitioned from version eight to nine, only to discover later that support for version eight would end after just one year. This cycle of upgrading every year is disruptive.

Ideally, One Identity would offer at least two to three years of support for each version. This would alleviate the pressure to upgrade annually and allow users to focus on core business activities.

Currently, we are using the vendor's premium support due to a post-upgrade challenge. During this upgrade, our Active Directory experienced prolonged completion times, taking up to 30 hours for a single cycle. Fortunately, the One Identity support team was instrumental in resolving this issue.

Positive

Our organization previously used Microsoft Identity Manager, but we transitioned to One Identity Manager due to its greater functionality in access management and governance, coupled with a more user-friendly interface.

The initial deployment process is simple; we have a transporter tool for that. However, for bulk deployments, we also use a custom tool. For instance, when deploying ten or twenty transport packages, deploying them individually and monitoring each one is time-consuming. Our IT consultant developed a tool that automates this process. We simply store the transport packages and provide a list, and the tool deploys them sequentially, even handling small compilations between deployments.

One Identity Manager has a reasonable price point. Given the features and functionality it provides, the cost is justified.

I would rate One Identity Manager eight out of ten. It is user-friendly and the out of the box connectors make it easy to integrate with any system.

Premier Support has significantly enhanced the value of our overall investment in One Identity Manager. There are several ways in which it has been beneficial. For instance, our developers appreciate the immediate support available for troubleshooting production issues. Without the expedited response times and dedicated resources offered by Premier Support, our business operations could be significantly impacted. We are confident that the standard support level would not be sufficient to address our needs on time.

We have over 30 people that utilize One Identity Manager.

I recommend One Identity Manager.

Learning One Identity Manager can be time-consuming due to the limited availability of online resources. While other products offer abundant tutorials and guides on platforms like Google and YouTube, information for One Identity Manager is scarce and often outdated. Additionally, readily available training materials are rare. As a result, self-learning without additional support or formal training can be challenging.

One Identity Manager is our primary tool for managing identities and access, encompassing the entire employee lifecycle from onboarding to offboarding. This includes managing entitlements, requests, and approvals, enforcing segregation of duties, and conducting regular access recertification.

We are currently utilizing a hybrid model, where our primary SQL Server remains on-premises while some web servers have already been migrated to the cloud, with further cloud migration in progress.

We have integrated all our SAP systems with One Identity Manager, centralizing the management of accounts, entitlements, assignments, profile assignments, and other SAP-specific objects within the Identity Manager. This means we now handle all SAP identity and user management exclusively through One Identity.

One Identity Manager provides Identity Governance and Administration solutions. As an SAP company, our decision to use this product was primarily driven by its ability to manage SAP systems fully. The seamless integration with our existing SAP infrastructure is a crucial factor for us.

One Identity offers a centralized platform for managing and governing users, data, privileged accounts, and other critical enterprise assets. It serves as the authoritative source for identity and access information.

We realized the immediate benefits of One Identity Manager because it successfully reduced the manual workload as intended by the implementation project. By 2010, after approximately eight or nine months of work, we had integrated the system with SAP and had activated the portal. This eliminated the need for six to eight people previously dedicated to manual user management, resulting in significant financial gains.

We used One Identity Manager to extend governance to cloud applications, utilizing the SCIM interface for this purpose. While I believe this interface holds significant promise, it also requires further development. Overall, however, the support provided by One Identity was quite good from my perspective.

It helps us close governance gaps in server coverage across development, testing, and production environments. By demonstrating our adherence to regulatory requirements and identifying users with excessive entitlements, this tool enhances our compliance efforts and allows us to easily pinpoint potential security risks.

It partially helps us establish stronger privileged governance controls to mitigate security risks for standard users. We've also implemented a separate product account management tool. By combining these tools, One Identity now manages and approves permissions for the privileged access management tool, which in turn handles the technical release of access.

One Identity Manager assists with application compliance by enabling us to adhere to both regulatory requirements and internal guidelines. This is crucial because it provides central tools and a database for easily monitoring and understanding system activity.

One Identity Manager helps streamline application compliance by providing more transparency.

One Identity Manager empowers application owners and line-of-business managers to make application governance decisions independently from IT. We've streamlined entitlement requests by defining an approval process that leverages the organization chart within One Identity. This ensures that requests are initially routed to the appropriate line manager, who can then make informed decisions about approving or denying entitlements based on the employee's role and organizational structure.

It's difficult to identify the tool's core value because, initially, it seems to do nothing out of the box. Essentially, it's a framework that requires customization to align with specific processes. Nevertheless, its greatest strength lies in its ability to serve as a foundation for identity and access management processes. Standard functions like initiating workflows or requesting approvals are essential but expected. The tool's true advantage is its flexibility; it provides building blocks that can be easily assembled to create custom processes, much like constructing something with Lego bricks.

I would rate the user experience a six out of ten. While we have extensively customized the system, it's unclear whether these modifications directly relate to the One Identity implementation. Regardless, we continue to receive numerous complaints from users who struggle to understand how to request or perform actions within the One Identity Manager portal.

The ease of customizing One Identity Manager depends heavily on the user's knowledge of the tool. While customization is straightforward for experienced users, the tool is complex and requires significant expertise. Finding skilled individuals capable of maintaining or developing the system is challenging, particularly in Germany, especially with less than two years of relevant experience.

Implementing the business role functionality has proven challenging. While One Identity Manager offers potential solutions, effectively implementing business roles from the company's perspective is incredibly difficult. Unfortunately, One Identity does not provide tools or support to aid in identifying and designing appropriate roles, hindering the process.

The usability of the web shop is definitely an issue and could be improved.

One Identity Manager could be improved by enhancing connectivity to various cloud platforms, such as GCP, AWS, and Azure, as well as to cloud-based SaaS applications.

Upgrading to a new version is consistently challenging and time-consuming. This has been an ongoing issue for years. While necessary to access new features, upgrading requires complete system updates rather than individual modules. Subsequently, identifying and verifying changes in the new version is incredibly difficult. Our customization process mandates comprehensive testing of all functionalities after each upgrade, resulting in significant labor and time costs, making the overall experience highly burdensome.

I have been using One Identity Manager for around 14 years.

I would rate the stability of One Identity Manager a six out of ten, but this is somewhat unfair as our tool is highly customized. Some of the issues we encounter might be due to our own customizations rather than inherent product flaws. While we do experience challenges with the tool, it's essential to remember that it's a framework requiring customization by most customers.

The last time I used technical support was a few years ago; they resolved my issue quickly. We also have a strong relationship with the One Identity Manager team in Germany. As one of their earliest customers in the country, we know them well and may have received preferential treatment in the past. I hope this special consideration continues.

Neutral

Our organization employs several identity management solutions, including One Identity Manager, SailPoint, Omada, and NetIQ. While these systems have their strengths and weaknesses, they are largely comparable in terms of overall capabilities. Given that we implemented One Identity Manager 15 years ago, and considering the substantial effort required to migrate to a new system, we've decided to continue using it. Although each solution can be effectively configured to meet our identity management needs, I haven't identified any unique, compelling advantages of One Identity Manager over its competitors.

It is straightforward to set up for an experienced person who follows the documentation. Deploying one instance of One Identity Manager from scratch takes a couple of days. A team of two to three people is needed to set up a new environment.

I would rate One Identity Manager eight out of ten.

Maintaining a single Identity Manager is complex, requiring a dedicated ten-person team to service the tool, resolve end-user issues, and ensure ongoing system operation.

The primary use case is the JML role-based access provisioning and access re-certification.

We don't use the solution exactly for SAP, but for provisioning and reconciliation. We manage an integrated environment. We use SAP as one of our information sources. Although SAP is one of our trusted sources, it is not an authorized source.

One Identity Manager connects SAP accounts to employee identities under governance which is important for our organization.

The solution delivers SAP-specialized workflows and business logic. The good part is the customization; whatever way we customize the solution, the product is superb. But at the same time, complexity can be difficult because if we do a lot of customization, it's not easy for the new team to think exactly the same way as someone who has implemented the solution. 

We use the solution's business roles to map company structures for dynamic application provisioning.

We use the solution to extend governance to cloud apps. I don't have real-time experience with One Identity Manager Cloud One. I believe the solution extends governance to cloud apps because some of our cloud-based target systems are currently integrated, including Azure. I don't see any challenges, and One Identity Manager seems to be functioning smoothly.

The solution has improved the way our organization functions. In the latest version, some of the basic challenges and bugs have been improved. One Identity Manager is definitely one of the most robust enterprise identity manager platforms. One of the advantages is the cost-effectiveness of the solution. The solution is also a light-based application, has easy-to-manage infrastructure, and an easy-to-use UI. The reporting features and auditing features are all up to the mark. There are no issues, no security concerns, or risks. The risk handling is up to par, with features like managing privileged systems and accounts. This makes it a safe and reliable choice for businesses.

The solution helps us minimize gaps in governance coverage among testing, development, and production servers. One Identity Manager provides a number of out-of-the-box tools to help migrate the solution from one environment to another. This makes it easy to transport our package from the development environment to the testing environment to the production environment.

It helped us create a privileged governance stance to close the security gap between privileged users and standard users. One Identity Manager is a data-based application that provides a large scope compared to other IGA products such as SailPoint and Saviynt. The solution separates the identifier between the privilege and standard account as well as access certification, auditing, and reporting.

One Identity Manager is compliant with our business requirements regarding procurement and licensing consolidation.

The solution helps streamline application governance and application access decision compliance. One of the benefits of using the solution to certify privileged accounts and users is that it minimizes risk. This is done by applying proper governance, which is something that is needed in any organization.

The solution helps enable application owners or line of business managers to make application governance decisions without IT.

One Identity Manager helped us to achieve an identity-centric zero-trust model through risk minimization and segregation of duties.

We have Premier support services. If there's any product work or product limitation based on the requirements or any new challenges that come up, we can access the Premier support services, but we need to opt in.

Premier support has added value to our overall investment. We have a weekly follow-up call with their support team.

Having Premier support has influenced us to purchase additional licenses and products from the vendor. We also use Password Manager.

The most valuable feature is the JML. Unlike other identity manager tools, the JML is more customizable, making it easier to find.

The solution provides IGA for the difficult-to-manage aspects of SAP such as T-codes profiles.

It provides a single platform for enterprise-level administration and governance of users' data-privileged accounts. We have end-to-end JML features, including role-based access provisioning, access certification, and reporting. One Identity Manager is a very good platform, especially for those who have been working with it for the last two or three years. They are likely to be very happy with it.

Another good feature of One Identity Manager is its multi-language support. I give the solution a seven out of ten for its single platform feature.

One Identity Manager has an intuitive interface that is customizable.

One Identity Manager needs to come up with many more out-of-the-box connectors, similar to Workday and ServiceNow. There's a scope for One Identity Manager to improve itself.

The reporting feature should be improved similarly to other IGA products.

Unlike other solutions, One Identity Manager doesn't have a strong support team.

I consider One Identity Manager as a niche solution because we have a demand for it, but we can't find the proper skill set in the market. That is the highest pain point with this solution. Other vendors, such as SailPoint, Saviynt, and even Oracle and IBM, reach out to people to provide materials and make them aware of their products. This leaves One Identity Manager at a disadvantage.

I have been using the solution for four years.

The solution is stable.

It is scalable.

Technical support needs some improvement.

Neutral

The initial setup is straightforward. There are more than 20 components. It takes almost eight hours to deploy. 

It is deployed in our customer environments. We monitor around 300 thousand identities.

We require over 50 administrators.

The implementation is done in-house with the help of our team.

One Identity Manager's pricing is one of its strong points. It is very reasonable compared to other IGA solutions. The licensing cost is per user.

I give the solution a six out of ten.

I have worked with similar solutions such as Oracle One, CA, RSA, SailPoint, and IBM. Other identity manager platforms mostly use Java J2EE-based frameworks. The challenging part with One Identity Manager is that it uses the .NET Framework, for example, VBScript. It's a struggle to find the properly skilled resources in the market. VBScript is considered a niche skill right now. 

One Identity Manager seems to be lagging behind its competitors in terms of its out-of-the-box connectors. Almost every other identity manager product has connectors for a variety of applications, such as ServiceNow, Workday, and SAP, but One Identity Manager does not. The auditing and reporting modules of the solution definitely need to be improved. It needs to be more intuitive for business people, especially those who don't deal with IT.

Each solution has its own pros and cons. Oracle has a little heavier deployment compared to One Identity Manager. However, when compared to other vendors' solutions - such as Saviynt or SailPoint that can be deployed within two to three hours, One Identity Manager requires a full day. 

The amount of maintenance required for the solution depends on the type of implementation.

One Identity Manager is good for organizations looking for multilingual support, low-cost, and highly customizable solutions.

The underlying technology of the UI is going to change. One Identity Manager is moving from VBScript and HTML to Angular with the latest version.

We are a system integrator and used One Identity Manager for our client.

One Identity has many built-in features. It's a highly suitable platform for enterprise-level organizations to integrate with existing systems for complete account management and other related functions.

Although someone new to One Identity may initially find it a little difficult, the intuitive interface is easy to navigate for experienced users.

Due to its many built-in features, customizing the solution to meet our customers' specific needs is straightforward. With sufficient knowledge of the platform and tool, we can easily tailor the solution according to our customers' preferences. Simply exploring the available features will help us uncover the possibilities.

Without One Identity Manager, we would need multiple platforms to connect our source and target identity systems. However, One Identity allowed us to consolidate role management, access management, identity management, and other functions into a single platform, significantly streamlining our processes.

One Identity Manager simplifies application governance by streamlining access decisions, ensuring compliance, and facilitating auditing. Previously, users required individual interactions with application teams to gain access. However, with One Identity integrated into multiple applications, users can now submit access requests through a dedicated portal. This initiates an automated workflow that grants access directly through One Identity, significantly reducing users' and administrators' time and effort.

We successfully implemented an identity-centric zero-trust model, but its effectiveness depends on the people and the architecture used to implement the solution. The platform provides the necessary tools, but the success of its application hinges on the users' ability to leverage its features effectively within their specific use cases. If users can successfully implement these features, One Identity proves to be a valuable platform. However, the underlying architecture within the platform and our processes also play a crucial role in overall success.

One Identity Manager provides a wide range of features that enable connection to numerous target systems. It also includes built-in capabilities to automate user onboarding and offboarding processes.

One Identity Manager offers numerous features, including role management. We can create custom bot-specific roles, integrate with external systems, and grant users access upon onboarding within our system. The tool's automation capabilities are particularly valuable. They allow us to schedule tasks for execution at specific times, eliminating the need for manual intervention.

The platform's user experience presents several challenges. Its complex features and numerous tools make it difficult to understand without significant effort. The web portals and documentation are also not user-friendly, hindering knowledge acquisition.

We must create business roles specifically for the platform rather than due to architectural requirements. While this is unnecessary additional work, it is mandated by the platform. We believe utilizing system roles to grant application access would be more efficient. However, the platform necessitates the creation of business roles on top of system roles for access control, which we find challenging.

The documentation I found in their repository is neither interactive nor engaging. They should include simple examples or sample use cases demonstrating how to use the product for specific features.

For most applications, we must configure connections. One Identity Manager lacks a robust built-in connection system or connectors for diverse target systems. This area could be improved. Consequently, for built-in applications, we must define connections ourselves.

We are using an on-demand version for our client and have encountered some database agent issues. Therefore, the number of database agent issues needs to be reduced.

I have been using One Identity Manager for one and a half years.

The stability of One Identity Manager hinges on the project's specific implementation or architecture. We must analyze project requirements to select the appropriate One Identity version; in this case, the on-demand version is necessary due to our high user count. This choice will help maintain platform stability. While One Identity itself is not inherently flawed, its success relies heavily on the architecture team's design.

One Identity Manager's scalability depends on the specific implementation or architecture.

SailPoint is a platform similar to One Identity Manager that we also use, both offering identity management solutions. While One Identity Manager offers more features, making it a strong choice for us given our expertise, it has limitations regarding target system integration and user interface. One Identity should expand its default integration options to include popular systems and enhance the user interface with a more intuitive and visually appealing design to maximize its potential, improving the overall user experience for extended work sessions.

We engaged our One Identity Partner, Quest Global, to provide post-implementation support, and we are pleased with their responsiveness. The issue's priority level determines their response time. High-priority issues receive immediate attention with a scheduled troubleshooting call, while medium-priority issues are addressed within hours. Lower-priority issues will also be resolved promptly. Overall, we are satisfied with their support.

I would rate One Identity Manager eight out of ten.

I participated in a one-week training session provided by the partner, and it was exhausting because we had to listen to the trainer for eight hours each day and then work.

The support that our One Identity partner provides is valuable.

Due to our implemented automation, One Identity Manager requires ongoing maintenance. Constant monitoring is necessary to ensure the workflow operates as intended. This monitoring demands individuals with expertise in the tool to comprehend the process and identify potential issues.

Our One Identity partner helped us implement the customized features that our client required.

We currently have 100,000 users and have connected with around 15 target systems.

I recommend One Identity Manager to others. I suggest the on-demand version for organizations with a high user count.