One Identity Manager Reviews

One Identity Manager is used for identity governance and administration. The platform automates user lifecycle management, manages access requests and approvals, enforces compliance policies, and provides centralized visibility into user identities and permissions across multiple systems.

A typical access request and approval use case involves an employee needing access to a specific application or resource. The user submits an access request through the self-service portal, and the system automatically routes it to the appropriate manager or application owner for approval based on predefined workflows. Once approved, the required access is provisioned automatically, and the entire process is logged for auditing and compliance purposes.

The best features of One Identity Manager include automated identity lifecycle management, access request and approval workflows, role-based access control, strong compliance and auditing capabilities, and centralized visibility across multiple systems. The platform stands out for its governance features, which help organizations manage user access securely while reducing manual administrative effort.

One Identity Manager's governance features help maintain better control over user access and compliance. Features such as access certification, policy enforcement, role-based access reviews, and detailed auditing ensure users only have the permissions they need. This improves security, supports regulatory compliance, and provides administrators with clear visibility into who has access to what across the environment.

One Identity Manager has positively impacted the organization by improving identity governance, automating access management processes, and reducing manual administrative effort. It helps streamline user provisioning and approvals, strengthen compliance capabilities, and provide better visibility and control over users across multiple systems.

After implementing One Identity Manager, there was a noticeable reduction in manual access management effort and onboarding time because many provisioning and approval tasks became automated. It also helped reduce access-related errors and improved audit readiness by providing centralized reporting and detailed access tracking across systems.

One Identity Manager could be improved with a more user-friendly interface, simpler workflow customization, and easier deployment for complex environments. Faster performance for large-scale reporting and improved cloud-native integration capabilities would also enhance the overall experience.

One Identity Manager has been used for the last year.

One Identity Manager is stable.

One Identity Manager scales very well for large enterprises and complex hybrid environments. The platform can handle growing numbers of users, identities, applications, and access policies while maintaining centralized governance and automation. Its scalability makes it suitable for organizations that need consistent identity management and compliance across multiple systems and business units.

Customer support for One Identity Manager is very good.

The experience with pricing and licensing for One Identity Manager was generally positive. The initial setup and implementation required planning and investment due to the platform's extensive customization and integration capabilities, but the automation, governance features, and long-term operational efficiency provided good overall value for the organization.

A strong return on investment has been seen with One Identity Manager. Automation reduced the time spent on user provisioning, access approvals, and compliance reporting, which significantly lowered manual administrative effort. It also improved operational efficiency and allowed the IT team to manage identity governance tasks more efficiently without needing additional resources as the organization grew.

A strong return on investment has been seen with One Identity Manager. Automation reduced the time spent on user provisioning, access approvals, and compliance reporting, which significantly lowered manual administrative effort. It also improved operational efficiency and allowed the IT team to manage identity governance tasks more efficiently without needing additional resources as the organization grew.

Investment was needed for the initial setup and implementation due to the platform's extensive customization and integration capabilities.

Organizations considering One Identity Manager should invest time in planning identity governance policies, workflows, and role structures before deployment. Proper integration planning and clear access management processes help to maximize the platform's automation, compliance, and governance capabilities while reducing long-term administrative complexity. This review has been rated as a ten out of ten.

My main use case for One Identity Manager is identity lifecycle management, user provisioning, access governance, and automating joiner, mover, leaver processes using this product.

When a new employee joins, I use One Identity Manager to automatically provision accounts, assign roles, and grant the required access based on department or job role.

It also helps centralize identity governance and ensures access request approvals and compliance processes are handled in a more automated and controlled way using this product.

The best features One Identity Manager offers are automated provisioning, role-based access control, identity lifecycle management, approval workflows, compliance reporting, and access governance.

I rely most on the automated provisioning and identity lifecycle management feature in One Identity Manager. It makes daily operations easier by automatically creating, updating, and disabling accounts based on user role or status changes, which saves time and reduces manual errors.

One Identity Manager has positively impacted my organization by improving efficiency through automating identity management tasks, strengthening access control, reducing manual errors, and helping improve compliance and audit readiness across the organization.

After implementing One Identity Manager, onboarding and provisioning time is reduced by around fifty percent, and manual access-related errors decrease significantly due to automation and approval workflows. It also improves audit readiness because access changes and approvals are tracked centrally.

One Identity Manager could be improved by simplifying the user interface, reducing the learning curve for new administrators, and making customization and reporting easier.

Better documentation, clearer troubleshooting guidance, and simpler integration setup for complex environments would also improve the overall experience with One Identity Manager.

I have been using One Identity Manager for around one year.

One Identity Manager is generally stable and reliable for enterprise identity management. Occasionally, complex customizations or large-scale integrations may require tuning, but overall stability is good.

One Identity Manager is highly scalable and suitable for large enterprises, making it easy to manage thousands of users, roles, and connected systems. It handles hybrid environments and complex identity governance requirements quite well when properly configured.

Customer support for One Identity Manager is generally good, especially for identity governance and integration-related issues. However, complex cases or advanced customizations can sometimes take longer to resolve.

Before One Identity Manager, I mainly relied on native Active Directory tools and manual identity management processes. I switched to One Identity Manager for better automation, centralized identity governance, approval workflows, and improved compliance management.

My experience with pricing and licensing for One Identity Manager has been moderate to high, mainly because it is an enterprise-focused solution. The initial setup requires planning and skilled resources, but the automation and governance capabilities provide good long-term value.

My advice would be to clearly define identity governance processes and access policies before implementing One Identity Manager. Start with core automation use cases first, invest in proper planning and training, and avoid overcomplicating customizations during the initial deployment.

I have seen a good return on investment with One Identity Manager. User provisioning and access management tasks become around fifty percent faster, manual errors reduce significantly, and the same admin team can manage more identities without increasing staff. Automation and centralized governance also reduce audit preparation effort and improve compliance efficiency.

My experience with pricing and licensing for One Identity Manager has been moderate to high, mainly because it is an enterprise-focused solution.

I evaluated solutions such as SailPoint IdentityIQ, Microsoft Identity Manager, and Okta before selecting One Identity Manager. I chose it mainly for its strong identity governance, automation, and hybrid environment support.

I would rate this review an eight out of ten.

One Identity Manager is primarily used for identity lifecycle management, access governance, provisioning, and automating joining, joiner, mover, and leaver processes across different systems.

One Identity Manager automatically provisions accounts and assigns the right access when a new employee joins, and it removes or adjusts permissions automatically when someone changes roles or leaves the company.

One Identity Manager has been integrated with Active Directory, HR systems, and a few business applications, so identity changes flow automatically across multiple platforms from a single process.

The best features One Identity Manager offers are identity lifecycle automation, access governance, role-based provisioning, approval workflows, and the store, auditing, and compliance reporting capabilities.

Identity lifecycle automation is the feature relied upon most in day-to-day work because it reduces a lot of manual provisioning work and keeps access changes consistent across connected systems.

One Identity Manager has positively impacted the organization by improving access governance, reducing manual identity management tasks, and helping standardize onboarding, role changes, and offboarding processes across the organization.

Since using One Identity Manager, strong outcomes have been achieved such as faster onboarding and access provisioning, and fewer access-related errors because approvals and role assignments are automated and standardized across systems.

Overall, One Identity Manager has been a solid platform for improving identity governance and automation, especially in large environments where centralized access management and compliance visibility are important.

One Identity Manager is a powerful platform, but the UI could be more intuitive, and some advanced configurations and customizations have a fairly steep learning curve.

Reporting customization and troubleshooting complex workflows can sometimes be a particular pain point for my team, so better visibility and simpler administration tools would help significantly.

One Identity Manager has been in use for approximately two years.

One Identity Manager is very stable.

One Identity Manager scales very well for large enterprise environments, especially when managing multiple directories, hybrid infrastructures, and high volumes of provisioning and governance workflows. The platform's modular architecture helps when scaling across multiple domains and millions of identities, although larger deployments usually need careful performance tuning and infrastructure planning.

Customer support for One Identity Manager is great and helpful. Every time support is contacted, they always try to resolve issues as quickly as possible.

Before using One Identity Manager, manual processes and native AD tools with some custom scripts were mainly relied upon. The switch to One Identity Manager was made to get better automation, centralized governance, and strong compliance controls.

One Identity Manager requires proper planning because implementation and customization can take time in complex environments.

A return on investment with One Identity Manager has been achieved mainly through reduced manual identity management work and faster onboarding and offboarding processes. Tasks that previously took hours across multiple teams are now mostly automated, which has improved efficiency and reduced access-related errors.

One Identity Manager pricing, setup cost, and licensing are definitely enterprise-focused and can get expensive depending on the number of managed identities and integrations. However, the automation and the governance capabilities justify the investment in larger environments.

Before choosing One Identity Manager, SailPoint, Saviynt, and Microsoft Entra ID Governance were evaluated, mainly because strong hybrid identity governance and flexible provisioning workflows were needed.

One Identity Manager should be chosen with the clarity that identity governance processes and role models are well-defined before implementation because the platform is very powerful but works best when the workflows and access policies are well planned from the beginning. The overall review rating given to One Identity Manager is 8 out of 10.

Our main use case for One Identity Manager is to manage the access request and approvals through the workflows. It really helps us to enforce the RBAC control and ensures proper authentication and security. This reduces the unauthorized access risk.

A user can request access through the portal. Approvals are handled through workflows. This ensures proper authentication and validation before they are getting access to the application. It improves accountability and visibility.

The best features One Identity Manager offers are its strong governance and compliance features. It provides great visibility into access control and approvals. It supports the audit requirement and also provides the identity lifecycle process, which really reduces manual efforts and improves accuracy. It also integrates well with multiple systems such as AD and enterprise applications, making it suitable for any hybrid environment of the company.

Because our organization has a hybrid environment, it really helps us to integrate all those systems from a central unified console or portal. This smooths our process and improves efficiency to enforce the security policies.

One Identity Manager has positively impacted our organization by improving the security through proper access control and approval. It has also reduced the manual workload for the IT engineers, making the operations more efficient in our environment.

It has really reduced the workload of the IT team by almost 40 to 60 percent. It provides great visibility and has great security features. The manual tasks have been reduced with the positive impact.

I can see that the workload has been reduced, and it is saving our engineers time, which allows them to handle more work in the same time.

As far as we are using this solution, we don't see that anything is lacking. It's great working in our environment as per our requirement. I don't see anything that needs to be improved.

I don't wish to add any improvement needed as of now because it's working well for our organization, and we are happy with this.

It's been more than four years since I'm using One Identity Manager.

Stability has been satisfactory.

Scalability-wise, there is no issue. It works very well.

Excellent support is provided by the vendor support team. They are ready to address any kind of issue or any technical matters.

I had a great experience with the sales team of the vendor. They provided great pricing for the setup cost and the licensing. We are very happy with the sales team as they provided great support on the procurement of the solution.

I had a great experience with the sales team of the vendor. They provided great pricing for the setup cost and the licensing.

I will advise that this solution is very highly recommended and it's a great fit for any organization. Use a phased deployment approach and begin with the core features, expanding step-by-step. This will really help reduce the complexity of deployment. I have rated this solution a 9 out of 10.

One Identity Manager's main value to my organization is its flexibility and depth of customization, as it seamlessly integrates with a wide range of on-premises and cloud systems and supports strong automation for joiner, mover, and leaver processes. The automation features I use help to reduce manual effort, improve consistency, and strengthen our overall security posture. I also appreciate the reporting and auditing tools, which are particularly strong, provide clear visibility into access rights, and support compliance initiatives.

A specific example of how I use the automation features and reporting tools in my day-to-day work is through configurable workflows that reduce manual effort, improve efficiency, and ensure consistency in access management processes. One Identity Manager provides detailed reports and dashboards for visibility into identities, access rights, and compliance status.

One Identity Manager is used to centrally manage digital identities and access rights across my organization.

The best features One Identity Manager offers include identity lifecycle management, access provisioning, role-based access control, compliance reporting, and auditing across IT systems. Out of these features, I find myself relying on user lifecycle management the most because it helps automate joiner, mover, and leaver processes by provisioning, modifying, and de-provisioning user accounts across connected systems.

Regarding access provisioning and de-provisioning, it manages access request approvals and enforces access policies for applications, databases, directories, and cloud services. For privileged access governance, it governs access to high-risk or privileged accounts by enforcing approval workflows and monitoring usage.

I also appreciate the integration across IT systems where One Identity Manager integrates seamlessly with on-premises and cloud platforms such as Active Directory, Azure AD, SAP, databases, and custom applications.

When it comes to reporting and auditing, One Identity Manager provides detailed reports and dashboards for visibility into identities, access rights, and compliance status, which helps us make data-driven decisions easily.

Since we started using One Identity Manager in my organization, we have seen operational efficiency gains, including faster onboarding and de-provisioning, help desk cost reduction, and improved compliance and audit efficiency. We have also seen a reduction in security risk. The help desk cost has been reduced greatly, as automating password resets, self-service access requests, and lifecycle events cuts down on help desk tickets and support labor by fifty percent. One Identity Manager has reduced risk through strong identity governance that helps prevent over-privileged access and orphaned accounts, lowering the likelihood of data breaches. We have been able to save a lot of money—over the past four years, we have saved approximately one hundred thousand dollars.

One Identity Manager can be improved because implementation and administration require specialized knowledge, and deployment efforts can be significant.

The user interface prioritizes functionality over simplicity, and effective use of the platform typically depends on well-defined processes and trained administrators.

I have been using One Identity Manager for four years.

For any organization that is looking for frequent reporting improvement in efficiency, lowering error rates, and faster compliance outcomes, I advise that you should consider One Identity Manager, which delivers measurable financial value.

Since we started using One Identity Manager, it has been truly helpful. It has led to fewer help desk tickets and faster service delivery in my organization, enhanced security and compliance, reduced risk and audit burden for IT, and improved time to productivity for our employees. I would rate this product a nine out of ten.

One Identity Manager simplifies user operations and provides security features, including automatic blocking of inactive accounts and timely access revocation.

My user experience with One Identity Manager involves using Identity Access Management to provide security, compliance, and visibility. We have implemented RBAC, where we define roles and responsibilities based on job functions or permissions. We have SoD (segregation of duties), ensuring that no single user has permissions that could lead to conflicts or fraud. The benefits include reduced security risks, lower costs with SSO solutions, enhanced user experience compared to other solutions, and improved compliance with regulations.

Customization for One Identity Manager is based on client inputs. We can detail and break down the inputs for customization, including user interface customization, where we include manager and launch pad features. For example, we implemented the Genesys application for the service desk, where we can monitor daily calls, frequency, and agent performance. This implementation helps showcase to customers our multiple checks and background processes internally. We provide recording sessions to users for review and daily improvement. Configuration parameters come under several aspects based on system behavior. One Identity Manager provides default parameters for particular solutions, allowing an overview of the tool.

In my experience, the best features in One Identity Manager are under SSO (single sign-on), where we can save passwords and don't need to authenticate each time when accessing applications. This extends to the creation of privileged IDs and account creation in AD. 

Perhaps support could be improved. The knowledge base articles and wiki resources we currently use may not be applicable in every situation, as they often depend on the specific inputs or problems presented by users.

I have been using One Identity Manager for six years.

It is stable. 

We provide solutions for enhancing access governance with One Identity Manager, including identity verification and improving system security procedures. This includes designing and implementing IAM solutions for legacy systems, cloud migrations, and multifactor authentications. We implement MFA solutions for applications with larger audiences. We manage roles and responsibilities in IAM technology and conduct risk assessments to identify potential vulnerabilities. The identity verification process comes as an automatic solution, streamlining user onboarding and offboarding in the organization.

Our clients are enterprises. We have more than 50 specialists.

We use their regular support. I would rate their support an eight out of ten.

Positive

For identity access management, we have used multiple tools. When I was working on a banking project, we used a right modeling tool and Sphere and AD to create users in AD and Nsphere, which is an internal tool of a particular project. Whatever we handle in AD and the right modeling tool reflects in Nsphere, which serves as a portal where all users are displayed, and we can see which level of access is required for a particular application. Being in the banking sector, we have an N-3 approval format. Based on approvals, such as line manager approval, we make changes accordingly. We worked with privileged IDs where particular users want different sets of privileges for their accounts. For example, with my particular account in the banking sector, I can give third-party users access to my entire bank for read, write, and edit capabilities. For some users, I can give only read access, allowing me to segregate the privileged IDs and privileges for users who can access my application or banking portal.

In another project for insurance, we used applications in SAML and OIDC. For OIDC applications, we asked the end user to provide the client ID and based on that, we shared the configuration directly to their email IDs. They could copy-paste the same configuration to make the portal easily accessible. With SSO and One Identity Manager implementing that configuration for OIDC applications, they can easily access their portal without multiple authentications. Through single sign-on, users can sign in once and access the portal without passwords.

From my knowledge, One Identity Manager makes customer operations easier compared to other solutions. When customers have different applications or solutions but want to migrate to One Identity Manager, it's because of enhanced security and the convenience of the SSO process.

The setup is somewhat tricky because providing on-premises ID access requires following specific justifications and naming conventions, with different sets of servers to be added for users. We must be conscious while providing access to servers. For instance, if a user requests access to 10 servers, we need to evaluate whether they truly need all server access and can segregate permissions for cost and security reasons after consulting with line managers.

The cost is handled by customers, but it doesn't seem to be very expensive. It seems fairly priced.

We use One Identity Manager for business roles, implementation capabilities, SSO bypass, and automation deployment with guidelines. The licensing helps consolidate procurement when generating audit reports. We follow basic steps such as end-user satisfaction and improvement in regulatory functions to reduce business risk. We implement changes according to the system lifecycle and role-based access control. 

Privileged users receive separate access, enabling them to access cloud applications. With a privileged ID account, users can access CyberArk, Entra, and Office 365 to manage licenses. One Identity Manager provides good security through SSO and MFA implementations. While there can be dependencies during new configuration creation, we work to provide better user satisfaction and support. 

I would rate One Identity Manager a ten out of ten.

My use cases for One Identity Manager are mainly related to JML processes, Joiner Mover Leaver processes, similar to other standard IAM systems. I see that since One Identity Manager provides an on-premises setup, it is selling more in the market compared to One Identity Manager cloud solution, which I observe is rarely used.

The use cases we see often require segregation of duties, especially within the SAP module, which One Identity Manager handles well, allowing for compliance rules and multi-step approval workflows for critical roles.

I did use it for managing SAP and had a good experience overall, but there were instances when roles did not get assigned and I had to troubleshoot rigorously. My experience was not completely flawless, especially during audits where certain roles were missing or were unexplainable.

Managing profiles in SAP is not an issue, but synchronization of derived roles has been problematic.

One Identity Manager includes a history database, but it lacks a proper dashboard for visibility, making it difficult during audits to determine who triggered role assignments or clarify issues.

As a practitioner, I see that One Identity Manager handles segregation of duties within the SAP module well, allowing for compliance rules and multi-step approval workflows.

One Identity Manager provides an on-premises setup, which is selling more in the market compared to One Identity Manager cloud solution.

One Identity Manager is a complete governance tool, but its pricing remains reasonable when measured against other vendors.

What I dislike most about One Identity Manager is the upgrade process. For instance, if I'm migrating from one version to another, I've experienced issues where old hotfixes break. Unlike Microsoft which smoothly integrates hotfixes, One Identity Manager requires me to redeploy older hotfixes even after applying a new upgrade. Another challenge is seeing many clients still using older versions that rely on the deprecated Web Designer. Migrating to the latest versions is complicated due to the complete overhaul required.

There is also a lack of clear communication or documentation from One Identity Manager regarding upgrades and deprecations, which complicates the process further.

I believe that One Identity Manager is not currently providing all-in-one capabilities effectively. It does have options for privileged account management and categorizing human identities, but it lacks visibility for non-human identities and CI/CD pipelines or cloud workloads.

I find that the user experience and intuitiveness of One Identity Manager are quite confusing. The navigation is not straightforward and requires assistance from someone experienced with the tool. Configuration settings are scattered across different areas, which complicates things and contributes to a steep learning curve, especially for new users. The documentation lacks clarity and thoroughness, making it difficult to follow procedures without proper guidance.

I have worked on One Identity Manager since the year 2022.

I see technical challenges with the cloud version, the SaaS version, especially in a hybrid setup because I often encounter issues connecting to on-premises devices. It is often more stable to have a solution on-premises that can send data to the cloud.

I have contacted technical support multiple times and found their emergency coverage reliable. They respond promptly for severity one issues. However, after an upgrade, without involving their paid support, resolving issues can proceed at a slow pace.

Negative

Since the start of my career, I have worked in the identity and access management domain, with experience in various products from Microsoft to SailPoint and Saviynt.

The initial deployment is not easy.

It requires specialized knowledge. As a techno-manager, my team has engineers familiar with the tool due to extensive experience. However, training someone to deploy in a short time can be challenging as they often require support from SMEs who know the tool.

When it comes to pricing, I find it relatively cheaper compared to competitors in the IGA space.

There are pros and cons to One Identity Manager as a product. From a strategic partner perspective, there are always pros without cons. My team functions both as integrators and sellers, as we have our managed service, allowing us to sell it to our customers. 

One Identity Manager serves as a robust and comprehensive identity governance and administration solution, providing centralized control over user identities, access rights, and compliance management across the organization.

I use One Identity Manager to manage user identity and access across multiple systems, which helps automate user provisioning and reduce manual work. The RBAC feature is very useful for controlling access and maintaining compliance, and the strong reporting and auditing features help during audits. However, the initial setup is somewhat complex and requires skilled resources.

Overall, it is a stable and reliable solution for identity and access management. In our organization, One Identity Manager automates the user lifecycle management process. Whenever a new employee joins, their account is automatically created in Active Directory and other connected systems based on their role. We have implemented role-based access control to ensure that they receive appropriate access depending on their department and job function, which reduces manual error and improves security.

The best features One Identity Manager offers include automated user lifecycle management, role-based access control, centralized identity management, strong audit and compliance support, integration with multiple systems, and AI-driven security and risk insight.

One Identity Manager sometimes generates false-positive policy violations, especially in a complex RBAC environment where multiple roles and inheritance rules apply. There are cases where it flags excessive or conflicting access, even though the access is valid based on the requirement, usually due to role overlaps or misconfigured policies.

One Identity Manager is a strong solution, but several areas require improvement. The initial setup and configuration are quite complex and time-consuming, especially for large environments, and the user interface could be improved to be more user-friendly. The current interface is difficult for new users to navigate, and troubleshooting issues such as synchronization or policy conflicts sometimes require deep technical knowledge.

Additionally, the system can generate false-positives in access violations, requiring manual tuning and validation. Performance could also be improved when handling large datasets or running heavy reports.

I have been working in my current field for five years and have been using One Identity Manager for one year.

One Identity Manager is stable in my experience. Our experience with One Identity Manager has been stable and reliable, performing well in daily operations such as user provisioning, synchronization, and access management. We have not faced any major downtime; however, issues can occasionally occur during heavy workloads or large synchronization jobs. Overall, with proper configuration and maintenance, the platform remains stable in an enterprise environment.

Customer support for One Identity Manager is generally good and responsive, providing quick responses for troubleshooting issues and resolving queries. For complex issues, response time can sometimes take longer, but the support team is knowledgeable and effective, with proper documentation and experienced resources, which helps in faster issue resolution.

I have not used a previous solution before One Identity Manager.

One Identity Manager is a powerful solution for identity governance, especially in large enterprise environments, improving security by ensuring proper access control and reducing manual efforts. My environment consists of almost five thousand users using LDAP security. However, proper planning is very important before implementation since the initial setup and customization can be complex, so having skilled resources or vendor support is recommended. Once implemented correctly, it provides good stability, scalability, and long-term benefits for managing identities and compliance.

One Identity Manager is a strong solution, but several areas require improvement. The initial setup and configuration are quite complex and time-consuming, especially for large environments, and the user interface could be improved to be more user-friendly. The current interface is difficult for new users to navigate, and troubleshooting issues such as synchronization or policy conflicts sometimes require deep technical knowledge. Additionally, the system can generate false-positives in access violations, requiring manual tuning and validation. Performance could also be improved when handling large datasets or running heavy reports.

Before choosing One Identity Manager, we evaluated other solutions such as SailPoint Identity, Microsoft Entra ID, and Okta. These solutions also provide strong identity features compared to One Identity Manager, but we selected One Identity Manager due to its strong customization capabilities, flexible integrations with multiple systems, and powerful on-premise support.

In our experience, One Identity Manager sometimes generates false-positive policy violations, especially in a complex RBAC environment where multiple roles and inheritance rules apply. There are cases where it flags excessive or conflicting access, even though the access is valid based on the requirement, usually due to role overlaps or misconfigured policies.

One Identity Manager is a powerful and reliable identity governance solution suitable for large enterprise environments. It offers strong automation, security, and compliance features that help streamline access management. While the initial setup can be complex, once properly implemented, it delivers long-term value and improves overall operational efficiency.

Customer support for One Identity Manager is generally good and responsive, providing quick responses for troubleshooting issues and resolving queries. For complex issues, response time can sometimes take longer, but the support team is knowledgeable and effective, with proper documentation and experienced resources, which helps in faster issue resolution. I would rate this product nine out of ten.

One Identity Manager is used to manage the user lifecycle and control access for applications. We specify which users are allowed to access particular applications at specific times, and the system enables us to control all of these elements based on our requirements.

During employee onboarding, employee details are automatically pulled from the HR system into One Identity Manager. Based on their role and department, the system automatically creates their account and assigns the required access such as Gmail access, applications, or any other necessary access. The system creates access automatically and sends it for approval if needed.

One Identity Manager offers strong access control, support for automation with good audit visibility, and performance that functions well within our enterprise environment.

Automation has significantly reduced our manual tasks. This automation substantially lowers human errors, allowing us to save considerable time.

One Identity Manager has positively impacted our organization by improving security since users receive only the access they need while also providing proper access controls. It increases efficiency by automating user onboarding and offboarding, saving our resources' time while reducing human errors and speeding up the employee onboarding process.

The initial setup could be improved to reduce the complexity.

I have been using One Identity Manager for more than three years.

One Identity Manager is very stable.

The scalability of One Identity Manager is excellent, matching our organization's growth with no issues.

Customer support is responsive and available 24/7, allowing them to troubleshoot whatever we require.

From the beginning, we have been using One Identity Manager as our solution.

The setup cost and licensing were straightforward, with excellent support. There were no issues with pricing, setup cost, or licensing.

We are both a customer and partner of the vendor.

Implementing One Identity Manager has completely eliminated the manual process, indirectly saving our organization's money and providing a clear return on investment through significantly reducing manual efforts for business reports and saving considerable time for the quality team.

The setup cost and licensing were straightforward, with excellent support. There were no issues with pricing, setup cost, or licensing.

We have not evaluated other options before choosing One Identity Manager.

Automation has significantly reduced our manual tasks, and this automation substantially lowers human errors, allowing us to save considerable time. One Identity Manager works properly in our organization, and there is no requirement to improve or add any features as it is functioning well for us.

My advice for others looking into using One Identity Manager is that anyone planning to deploy it should have skilled resources for proper implementation. They should focus on clear role-based access from the beginning to avoid over-personalization with the right plan and setup. I would rate this solution a 9 out of 10.

My use case with One Identity Manager is both access management and identity management. The main tasks I perform involve solving issues when users receive roles but cannot access applications. During these situations, I debug within One Identity Manager to find and resolve the issues according to required actions. This is my daily use case.

The best features of One Identity Manager are the synchronization project, the mapping, onboarding using CSV, and the designer tool which allows us to write our own custom workflows. 

Once it's set up, One Identity Manager helps with provisioning and continues to work effectively. When anyone leaves the organization, they can be un-provisioned, and all access is removed instantly.

The UI of One Identity Manager is adequate, but there is room for improvement. They should publish more development documents to help users of One Identity Manager, as there are limited resources available.

I have been using One Identity Manager for one year.

The stability of One Identity Manager is good.

I don't have extensive experience comparing One Identity Manager with other market solutions, but I have heard about SailPoint, which has its own advantages and disadvantages. For large organizations, One Identity Manager is more scalable and secure.

We have 8,000 people.

The technical support for One Identity Manager rates a seven out of ten, which is average. When we raise tickets, they are directed to the respective team for response. We have two support connections from One Identity Manager itself and the partner, allowing direct communication. Issues are typically resolved within 24 hours through the ticket system.

Neutral

While I didn't work with SAP, I worked with Segregation of Duties (SoD) in One Identity Manager. It is flexible, and customization is neither particularly easy nor difficult. There are certain theories and concepts to keep in mind for successful customization.

I use the business roles in One Identity Manager, which is essentially the RBAC (role-based access system), and for the target system, we use the FRIC business role. Though I haven't used One Identity Manager to extend governance to cloud apps yet, I would if given the opportunity.

For production management, we have the packager tool, which allows setup of various environments including development, test, ultra-test, and production. We can export from lower environments and import into production using the packager tool.

I would rate One Identity Manager a nine out of ten.