Oracle E-Business Suite Reviews

We are a large company using every function of Oracle E-Business Suite, such as human capital management, financial management, manufacturing, plant maintenance, and many more. We've implemented almost thirty-seven modules of Oracle E-Business Suite in our organization.

Oracle E-Business Suite improved my organization by automating every function and integrating all departments. For example, HR is integrated with Finance through the payroll module. Inventory is integrated with Finance through the inventory module. Plant maintenance is integrated with the stores and spheres, so there's a single source of truth across the organization. There's no need to maintain separate databases, software, or functions within the organization through Oracle E-Business Suite.

My organization uses the same source of truth, so there's less hassle and more accurate information, making decision-making easier because of this solution.

I like the automation and integration features of Oracle E-Business Suite.

A downside of Oracle E-Business Suite is its interface because it's less user-friendly than the latest cloud solutions.

As an organization, Oracle now has more interest in cloud applications, so nowadays, it doesn't focus much on Oracle E-Business Suite, an on-premises solution, so this is another downside.

In the next release of the solution, I want to see an enhanced GUI so that it can attract more users and for Oracle to focus more on Oracle E-Business Suite and make it more user-friendly.

I've been using Oracle E-Business Suite for twelve years.

Oracle E-Business Suite is pretty stable, and I'd rate it as nine out of ten, stability-wise.

Oracle E-Business Suite is a highly scalable solution, and I'd rate its scalability as ten out of ten.

Oracle E-Business Suite technical support is a seven out of ten for me.

We've used custom and in-house solutions before using Oracle E-Business Suite. Still, because of the benefits, scalability, integration, and support we got from the solution, we went with Oracle E-Business Suite.

As Oracle E-Business Suite is an ERP system, it has a complex implementation process. It's unlike any other software you can install and start using immediately. The system requires installation, then configuration, so depending on the complexity of the business, it takes around three to six months to configure and run it within the organization.

Installing the software onto the server, for example, isn't a matter of one to two days maximum. The steps to deploy Oracle E-Business Suite depend on your business requirement, how you map your business requirements into the system, and how you want the system to operate according to your needs. It varies based on the complexity of your business where Oracle E-Business Suite would be implemented.

The first time Oracle E-Business Suite was implemented, configured, and integrated with our systems, we worked with a third party who was an expert, so we won't run into cost overruns.

The digitization projects we implemented in multiple areas resulted in millions of savings because Oracle E-Business Suite helped keep queries simpler, so there's ROI from the solution.

My organization has been using the solution for the past twelve years, so I'm sure it paid off, but I have yet to calculate the ROI.

Pricing for Oracle E-Business Suite is seven out of ten. You must pay extra for maintenance and technical support, apart from standard license fees.

Since we've been using Oracle E-Business Suite for twelve years, we've evaluated different solutions from time to time but eventually chose SAP as our primary solution.

I'm using the latest version of Oracle E-Business Suite.

Two or three people can maintain Oracle E-Business Suite for a small organization. Still, for a vast implementation, for example, within my organization, about twenty-five to thirty people handle the maintenance of the solution.

Around two thousand to three thousand people use Oracle E-Business Suite within the organization.

All departments use the solution, whether Presales, Sales, Finance, Plant Maintenance, HR, Compensation, Payroll, etc.

I recommend Oracle E-Business Suite, but since the newest technology is now on the cloud, I wonder if people would be interested in an on-premise solution.

I'd rate the solution eight out of ten because the GUI needs improvement. I would give Oracle E-Business Suite a nine or ten if its GUI were improved.

My company is simply an Oracle customer.

We use this product for the management of purchasing, accounts payable, general ledger accounting, and other things. TheyHyperion software is good for management as well as processes such as accounts receivable. The product has many use cases. I'm an applications consultant and we are service providers and Oracle customers. 

It has improved our organization by enabling us to move from manual to automatic processes. It means that our clients can focus on analysis instead of transactions and dealing with a lot of paperwork. Transactions can now be approved by mobile or when you're on the road. The approval workflow has improved significantly. 

The new Subledger Accounting feature is very strong. It's the most powerful thing Oracle has done in this latest upgrade. We can easily customize which is something that wasn't easy with the SaaS product. With an Oracle database and application, everything is integrated into one solution from one provider. The entire process is now integrated. Because we use Excel and Outlook a lot, there's no need to log off and on, it's all integrated. It's transparent for the end user, which is good. Oracle implemented OTBI, which saves the need to print reports. Everything is available as you go and on the go, which is a good feature. It's great for analysis. 

The implementation can take some time and it's one of the difficulties with Oracle as compared to SAP. Deployment takes way too much time.

I've used this solution for 20 years. 

The solution is scalable. We have around 400 users in the company which includes finance people, supply chain staff, and management.

The technical support is responsive and have helped us apply patches or find solutions when we have bugs.

Positive

The initial setup is a bit complex. The EBS takes more than 12 months to implement from scratch. We're a team that carry out deployments as well as provide service and support for our customers. We have a team made up of architects, project managers, consultants, functional analyst developers, DBAs, close to 20 people in total.

We have to invest a lot but we get a good return. 

They have licensing models based on the number of users as well as one-time packages. If you're on the cloud, it's pay-as-you-go. It's not cheap technology but they have good consultants who know all the features. They are one of the longest-standing players in the market so they can dictate the price.

My recommendation is to not customize E-Business Suite. The upgrades are complicated and when you go from version to version, it's not a good thing. You have to spend a lot of money so if you're already doing that you might as well go for a product that satisfies your requirements. If an organization has the opportunity to go to the cloud, then it's worth doing. It's pay-as-you-go, you're free from DBAs and a lot of complicated processes, and everything is taken care of in the cloud, 

I rate this solution eight out of 10. 

We're using Oracle E-Business Suite as the complete ERP solution for the company.

As we've recently gone live with Oracle E-Business Suite, we won't be able to say what has improved, but we used to have a lot of manual processes before switching to Oracle E-Business Suite. Now, pretty much, we've done complete end-to-end automation, so there will be savings in terms of automating manual processes, but we haven't quantified that for now.

What we like about Oracle E-Business Suite is that we didn't find any issues with it. In the Indian market, the subscription solutions aren't that suitable, even in terms of the complexity of the regulations, taxes, etc., so that's why we had to go for an on-premise solution that's hosted on the cloud, and we're happy with Oracle E-Business Suite.

We also like that Oracle E-Business Suite is quite flexible, and we've also built some bolt-ons and they're working fine.

Oracle E-Business Suite is a bit outdated because it's been developed more than ten years ago, and this is an area for improvement.

My team is still getting used to the solution, so there could still be some features that have not been enabled or features my team isn't aware of yet.

There have been issues with the Treasury module of Oracle E-Business Suite, so this is another area for improvement. My company hasn't decided yet on whether to implement the Treasury module or just go with another solution.

Another room for improvement in Oracle E-Business Suite is the design, as it needs to be optimized based on usage patterns.

What I'd like added in the next release of Oracle E-Business Suite is the time attribute. The solution still has dashboards being rolled out, so the time attribute could already be there or is still in the process of implementation.

I also didn't find much use for the Projects module based on my company's requirements.

The integration of Oracle E-Business Suite with the rest of the Oracle tools isn't very tight as well, but it could be because of customizations here in India, where the integrations work seamlessly everywhere, except in India. You'll find gaps because of customizations in India which are very, very irritating. For example, if a procurement is moving in the system then all the data has to move from one module to the other, but in the Oracle E-Business Suite Procurement module, you'll notice breaks or gaps that require you to manually transfer that data, so I'd like this improved in the next release of the solution.

We just went live with Oracle E-Business Suite a few months back.

We're still optimizing the cloud infrastructure, connectivity, etc., so currently, we've seen no stability issues with Oracle E-Business Suite.

We still haven't reached that stage of needing to scale up Oracle E-Business Suite, but its scalability seems to be smooth.

My team had a lot of questions for the Oracle E-Business Suite support team. During the go-live stage, support was very, very responsive, but right now, the team isn't that responsive, so I'm rating the support team seven out of ten. The response time needs to be improved nowadays.

Neutral

My company previously used a different tool, and the reason for the switch to Oracle E-Business Suite is that the instance shifted from Hong Kong to India, so it was a greenfield implementation. The pricing was good. Licensing was also good. The offering which included cloud services was also attractive because Oracle became a one-stop service provider with Oracle E-Business Suite combined with Oracle Cloud. The integration of various packages also seemed to be okay.

SAP, on the other hand, was facing a lot of issues in terms of Ariba Integration with S/4HANA, and it was a mash-up of on-premise products and subscription-based products, while most of the Oracle modules were on-premise solutions and tightly integrated, so that has been helpful.

Setting up Oracle E-Business Suite wasn't complex, but there was a huge need for skilled manpower to implement it because of the huge demand for ERP resources in the market, so that has been a big challenge. Whether it's Oracle or SAP S/4HANA, getting good resources to stick to a project and implement it has become a challenge.

The deployment of Oracle E-Business Suite took one year.

We used a third-party to implement Oracle E-Business Suite.

The licensing cost of Oracle E-Business Suite is quite competitive. It's quite flexible, so it can be adapted to the requirements of my company. For confidentiality purposes, I'm unable to disclose how much Oracle E-Business Suite costs, but I'm rating its cost as eight out of ten.

I'm using the latest version of Oracle E-Business Suite.

Around seven hundred people use Oracle E-Business Suite within my company. The solution doesn't require a lot of maintenance, but its maintenance has been outsourced to a third-party.

I'm not an Oracle E-Business Suite expert, and everyone has specific requirements, but what I would tell others who want to start using the solution is that it would be ideal if the user can switch to a subscription-based product because the implementation becomes faster and the user experience is much better. Unfortunately, in India, it's so complicated in terms of processes and procedures, so mostly the market fights over on-premise solutions which is not the trend globally, and it's an issue here in India.

My rating for Oracle E-Business Suite is seven out of ten.

Most companies use Oracle E-Business Suite for finance and supply chain management, but we mainly use it for payroll in the current scenario. We also use it for the core HRSCM compensation benefits as part of Oracle Fusion.

The company has been working with Oracle E-Business Suite for a while, but now they are gradually moving into Oracle Fusion SCM, so they have acquired some product offerings for Oracle Fusion SCM. They want to run it on Oracle SCM, but their core system is still Oracle E-Business Suite. They have adopted a different type of solution for core HR and recruitment. We use another organizational tool for the recruitment part, so we have to build code systems to integrate Oracle E-Business Suite and Oracle Fusion.

That's another general use case for Oracle E-Business Suite, but it varies among organizations. If they want to run HR and finance separately, a lot of integration is necessary to get the employee details into Oracle Finance. We have to pass payroll information into the GL and finance side, so the company would prefer to keep everything in the ecosystem where payroll is happening. They generally use Oracle Finance Payroll. Core HR is part of the Oracle E-Business Suite model they have. Now, they're looking for that functionality on a different SaaS-based solution. It can be Oracle Fusion or SuccessFactors. 

It is a hybrid office approach because no single solution will work because of all the regulations. Some departments of a financial institution have specific policies for their data centers. They generally need to use an on-premise solution, but some want to move to the cloud environment, but there are content restrictions. 

They are already using the on-premise Oracle E-Business Suite solution, so we need to implement it and one other thing. That Oracle E-Business Suite has a lot of customization options that aren't possible in a SaaS-based solution. It varies from process to process and industry to industry.

Oracle E-Business Suite is flexible. Its rich functionality can work in any client environment or business. 

The UI isn't up to speed with most digital marketing-style interfaces. It's not an end-user-responsive UI.

I have 16 years of professional experience, and I have been working with Oracle E-Business Suite for 12 years. For the past three or four years, I have been working with Oracle Fusion System, which is a pure SaaS solution.

It's a stable solution if we move to OCI. From a perspective of infrastructure, disaster recovery, and scalability, I would suggest going to OCI rather than staying on-premise and managing the infrastructure within your organization.

Oracle E-Business Suite

Oracle support is good. 

The installation is a little tricky If you are using the on-premise version. We need to set up the infrastructure and plan for company growth and scalability. If you're on-premises, you need to build a structure and then deploy the system, so that takes a little time.

We have to consider many parameters, including security. For example, we need to implement policies if we want to access the system outside the company network. We need to plan for the number of nodes, like the knowledge application and database nodes. 

The other aspect is the number of instances required and the production capacity of each instance. We need to set up the test, development, and regression environments, then configure the backup and disaster recovery policies. 

I'm not involved with licensing. I think it's annual, not monthly

I rate Oracle E-Business Suite eight out of 10. My advice for using the solution varies depending on the customer, business, and industry. If I'm talking about an STM solution and the policies allow it, I would recommend Oracle Cloud rather than Oracle E-Business Suite. If possible, we recommend using Oracle Cloud Infrastructure, so everything is managed by Oracle.

Oracle E-Business Suite consists of a lot of streams, such as financial and HR processes of the enterprise companies. We are using most of the Oracle financial modules, and we have an Oracle stream, FI procurement stream, and HR streams, which have a lot of applications.

Oracle E-Business Suite has over 20 different modules to choose from, it is comprehensive. Additionally, the integration is very good.

There are some enhancements in the process itself that is needed in the application. In the cloud version, they covered some of these areas and requirements but the on-premise version has to catch up.

I have been using Oracle E-Business Suite for approximately 22 years.

The solution has been stable in our usage.

Oracle E-Business Suite is scalable.

We have approximately 10,000 users using this solution in my organization. We plan to increase our usage of this solution, every year we expand more.

I contact Oracle many times for support, and they are professional in their response.

I have previously used SAP.

Oracle E-Business Suite requires special resources to install it, not every user can install it. You require a technical professional to install it and to configure it

We used consultants for the implementation of the solution, it is not simple to do. The process is not similar to installing Microsoft Office.

We have 50 people for the support of this solution, such as developers and coders.

Oracle has different licensing models available. For example, concurrent user license metric and power unit licensing metric. It is different from product to product, but for the application itself, the license is by the number of users.

If we ever wanted to change ERP solutions it is a strategic decision and it will require dedicated management to look into the site. We would have to migrate all your data, rebuild all your systems, it would require a senior management decision.

I would recommend this solution to others. Oracle is one of the top ERP solutions on the market.

I rate Oracle E-Business Suite a nine out of ten.

The flexibility to scale up is very good. Regardless of the customer, customization is not as complicated as it is in SAP or even ISS and other products. 

There is a range of modules available in Oracle which you can switch on as you progress in your organization. You don't have to necessarily take a lot of time to kickstart the implementation. You can just start with basic HR, finance, and purchasing. Then, later on, you can extend the application landscape with more modules as you progress. There is essentially one solution for every industry within Oracle — you won't require a third-party solution. Still, if you wish to use a third-party solution because the price is too high or because of a specific technical requirement, then you are free to do so. 

I currently work for a company that specializes in aircraft maintenance. There used to be a module in Oracle called CMRO. Now, the current situation is that they are pretty much closing down that module. Roughly eight or nine years back when they started it, they were anticipating a good number of customers but the reality turned out to be different — that's why they closed down that module. That created a lot of trouble for a lot of companies. Truthfully speaking, that is the reason I moved towards ISS. Although it's not as popular as Oracle or SAP, ISS focuses on industries. ISS provides us with an industry-based solution, geared toward aviation, field service management, or manufacturing for example. 

Oracle E-Business Suite uses an old technology (Forms), which is Java-based. If you're using a functionality that is based on Oracle Forms, then the client machine needs to download an applet in order to use that function. Often I've encountered, during support issues, that the client machine, if it is a little obsolete or an older version, the Java versions cause trouble. Wherein if you look at the modern cloud perspective or modern software in general, it's mostly web or browser-based. That's one thing that Oracle should consider on-prem.

There is still a huge amount of customers who are on on-prem. Upgrades should have a business case. I don't want to upgrade just because Oracle has come up with a new version — I should have some benefits. We are one of those customers who are not interested in shifting to the cloud for various reasons. Because of this, we have to live with this old Forms technology. Oracle should try to offer a balance between both versions instead of pushing customers to the cloud. This seems to be a strategy that both SAP and Oracle follow.

I have been using Oracle E-Business Suite for more than one year. In total, I have more than 10 years of experience with Oracle. 

Oracle E-Business Suite is definitely stable. 

Regarding their technical support, my personal experience over a period of two to three years is that you'll begin to notice a pattern regarding what time you should raise a service request so that it reaches the right place. Whether it goes to India or to Egypt — these are the two most popular centers for Oracle support. But if you manage to hit the right people, the support is there. 70 to 80 percent of the time, I receive a solution to my problems simply through the technical repository — within the portal itself. I prefer to do it like this rather than by creating a service request and waiting for a response from a potentially inexperience staff member. I'd rather just depend on the documentation. The documentation is very rich. The Oracle community is big.

The initial setup was quite straightforward. I have worked with SAP, Oracle, Dynamics, and now I'm using ISS. With all of them, you need to have some basic expertise before you jump into the pool, otherwise, your life could be complicated. If you have that basic guidance and experience, it's not complicated when it comes to Oracle. Still, there are prerequisites for each of them — especially when it comes to Oracle. You need to have had hands-on experience with PL/SQL or developer experience with Java.

The best part about Oracle is that it has openly published its documentation on its implementation checklist — how to follow, configure, etc. For this reason, it's much easier to implement Oracle compared to ISS or SAP, for example. This is due to the fact that they insist that you need to follow their documentation and it's not publicly available everywhere. This makes things a bit easier when it comes to Oracle.

If you're buying a license, support is roughly 22% of the price of the whole product. So, in the first year, you'll definitely get support. Some companies, over a period of time, try to knock off the Oracle support costs because it just keeps growing. Every year, according to their published price, it will increase from three to five percent from the last year. Now, imagine you bought a product worth 1.5 billion; what would be the support cost in the first year? And then plus 5%, plus 5% — it goes on, and on. You'll come to a point where you feel you're wasting money because support is support whether I am paying for five users or 500 users.

There is a solution for all of your current problems in Oracle E-Business Suite, but the constraint is the license. I'll give you a live example. Let's say I bought an employee self-service. What I would get is a bunch of licenses that I can use on the web version on my local internet. But with the current model of digitalization, you know that the employees would prefer to have some sort of mobile app or at least a desktop site. So, if I want that to happen, then I'd need to buy another set of licenses. The same self-service on the mobile version.

These are the pain points with Oracle. The license is normalized or broken down to such a level that it becomes a pain. Regarding a new customer, unless he's been using this solution for two or three years, he won't get used to these licenses. There is a good chance that he'd become exploited by Oracle's account managers in terms of licenses. Oracle's licenses are not straightforward.

Personally, I have worked on several projects where I have had to help customers understand Oracle licensing — it's not simple in SAP either. There are pros and cons to both solutions. Sometimes it could be beneficial and sometimes it's troublesome. That is something I feel that Oracle should try to simplify.

Overall, on a scale from one to ten, I would give this solution a rating of seven. 

Oracle E-Business Suite is not for small businesses as, over a period of time, you will incur a huge cost when it comes to hosting. It's not just about application licensing, there is also hosting infrastructure, etc. It's not the functionality that's the problem for small entities, it's the overall cost. Smaller companies should go for something like AppDynamics, SAP Business, or NetSuite. 

Oracle is best suited for large organizations — from medium to large. It's a great solution for companies who grow quickly and need the best scalability possible. Unless you have a minimum user base of 3,000, you shouldn't be using Oracle.

Oracle is for medium to large-sized companies that are projected to grow in one or two years. Otherwise, it will become a pain point for you because the IT expenses will shoot through the roof. As a product, as a functionality, if you check this particular prerequisite, I would definitely recommend it.

Oracle E-Business Suite is an ERP solution produced by Oracle. As with any other ERP system, it can handle any organization and business portal, including human resources, financials, supply chain, business intelligence, payrolls, etc. It's a very powerful tool as an ERP system.

The most valuable feature of Oracle E-Business Suite is the customization. Compared to other competitor systems, you can find a larger customization scale in the solution, usually in all layers, starting from the database, reports, and modules. The solution can create custom modules from scratch.

The document that supports the Oracle E-Business Suite regarding the installation and upgrading is long compared to other products and needs to be enhanced. Some components of Oracle E-Business Suite, like the database, GDK, and WebLogic, stop at a certain point, which is not its last version.

I have been using Oracle E-Business Suite for three to four years.

We may encounter some bugs with the solution, which we usually deal with easily by referring to Oracle support.

I rate Oracle E-Business Suite an eight out of ten for stability.

The solution's scalability has many layers. If you want to scale the number of application nodes, you have some steps. Scaling the database nodes takes a lot of time and extra effort.

I rate Oracle E-Business Suite a seven out of ten for scalability.

The solution’s customer support is good.

The solution's initial setup is average because you cannot directly install the version you need. Firstly, you should install all the database versions, take some steps to enable online patching, use the ETCC script, upgrade the database, and upgrade the application to the version you need.

If you work in a comfortable environment and have deadlines, the solution can be deployed in two weeks.

Overall, I rate Oracle E-Business Suite a nine out of ten.

Our company has both our renewable and thermal fleets through the E-Business Suite. This includes planned maintenance for the thermal fleet, equipment operation and maintenance, and procurement of necessary spare parts through inventory management. Finance users also leverage the suite for invoicing, purchase order processing, and other financial tasks. It's a comprehensive solution that even supports our budgeting needs.

Sometimes, when you prepare your rules, the robustness of the rules is essential. Allowing excessive user modifications can lead to situations where only specific scenarios are considered, neglecting others. This can cause difficulties for users.

SAP doesn't allow changes in their processes beyond the limit. While this might restrict some flexibility, it fosters repeatability in system behavior, which users eventually adapt to. In Oracle E-Business Suite, we've faced situations where a procurement workflow appears stuck in someone's inbox, even though it's not there. This discrepancy is potentially caused by configuration or feature issues.

I have been using Oracle E-Business Suite as an end user for one year.

We over-implemented and customized Oracle, leading to stability issues. It's like buying a BMW and driving it for 20 years. Tomorrow, you shift to Tesla, and you still want to drive it like you drove a BMW. So, you start modifying Tesla for BMW's pleasure. Modifying it excessively compromises its inherent capabilities. Our process owners, accustomed to SAP, sought similar workflows in Oracle despite its different approach. The software has inherent rules; tweaking them too much can cause instability. Additionally, our system integrator, E&Y, might have over-engineered processes, making them fragile. Unlike our 9-month SAP implementation with a stable product, Oracle took two years with issues.

We evaluated both SAP and Oracle. We chose Oracle because of SAP's higher cost. Additionally, SAP no longer offers on-premise licenses, focusing solely on Software as a Service (SaaS), making it a bit more costier to operate regularly.

Oracle E-Business Suite is reasonably good. It offers a licensing model, which offers long-term cost advantages compared to the cloud-based license provided by SAP. As an end user, my role was very limited. In 2011, when we implemented SAP, I was heavily involved because I was heading operations and maintenance. We had inventory management, budgeting, and everything integrated seamlessly from that perspective.

Overall, I rate the solution a six out of ten.