We use E-Business Suite for managing finances.
IT Asset and Software Licensing Specialist at a consumer goods company with 10,001+ employees
It's an easy-to-use solution, but the system alerts could be better.
Pros and Cons
- "The interface is easy to use."
- "The system alerts could be improved."
What is our primary use case?
What is most valuable?
The interface is easy to use.
What needs improvement?
The system alerts could be improved.
For how long have I used the solution?
I've been using E-Business Suite for more than two years.
Buyer's Guide
Oracle E-Business Suite
June 2026
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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What do I think about the stability of the solution?
E-Business Suite is stable.
What do I think about the scalability of the solution?
E-Business Suite is scalable. There are about 2,000 users on average.
How are customer service and support?
Oracle support is helpful.
What's my experience with pricing, setup cost, and licensing?
The cost of the license depends on the price you can negotiate with the vendor.
What other advice do I have?
I rate E-Business Suite about seven out of 10. My advice for future users is to ensure you get the correct license.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at SmartCloud
Scalable business application suite with straightforward patching and good technical support
Pros and Cons
- "Really scalable business application suite with good technical support and straightforward patching."
- "Oracle E-Business Suite makes life easier for its users, so it really helps a lot in terms of return on investment."
- "The on-premises version of this solution can be difficult to expand, compared to its cloud version. The on-premises version is also more limited, versus the cloud version that has a lot of improvements. Maintaining this solution is also too costly."
- "As the pricing for Oracle E-Business Suite is too high and maintaining it is too costly, instead of users patching in a timely manner, they complain about the price, and only do the patching whenever there's an issue."
What is our primary use case?
Oracle E-Business Suite is used for accounting activities. Customers use the general ledger and accounts receivable functions, and those make their lives easier, especially when the solution is well taken cared of, e.g. through patching then being able to assess the system on time.
What is most valuable?
What I found most valuable in Oracle E-Business Suite is the patching, because it is straightforward. As long as you follow Oracle best practices, you are able to finish the task of patching without a problem.
I like that it's also easy to add products, e.g. if you want to add on financials, you can, or if you don't have financials, you can expand on that. I like that Oracle E-Business Suite is really scalable.
What needs improvement?
As the pricing for Oracle E-Business Suite is too high and maintaining it is too costly, instead of users patching in a timely manner, they complain about the price, and only do the patching whenever there's an issue. Pricing for this solution could still be improved by Oracle.
Another area for improvement, particularly when working with the on-premises version of Oracle E-Business Suite, is that it can be difficult to expand, unlike its cloud version. On cloud, it's easier to improve on things, and there's a lot of improvement, while in the on-premises version, it's more limited.
For how long have I used the solution?
I've been using Oracle E-Business Suite since 2017.
What do I think about the stability of the solution?
The solution is also stable, but its stability depends on doing the patching on time, and as the maintenance of Oracle E-Business Suite is too costly based on feedback from people we've worked with, they only do the patching whenever an issue arises.
What do I think about the scalability of the solution?
Oracle E-Business Suite is a really scalable solution.
How are customer service and support?
The technical support for Oracle E-Business Suite is good. If you do things right, their support can speed up the process, rather than relying on documents and their site. With Oracle support, proper knowledge, and understanding what the problem is, you'll be okay.
What about the implementation team?
I did the deployment myself. Deployment of this solution took a lot of time, because I was using my own laptop, and only had 16GB RAM. I experienced some errors, so deployment took almost a day to a day and a half.
What was our ROI?
Oracle E-Business Suite makes life easier for its users, so it really helps a lot in terms of return on investment. It was a great adventure for me to work on such an environment.
My take on the ROI is based on the feedback of the customer I was helping. Looking at the fact that using the solution does not require you to spend most of your time trying to resolve issues, it will definitely help bring in the ROI.
What's my experience with pricing, setup cost, and licensing?
Most of the people we've worked with were complaining about the pricing of Oracle E-Business Suite being too high.
What other advice do I have?
I have worked mostly with Oracle E-Business Suite.
I'm using the old version of the solution. The new version I was just using it to try on my own environment, e.g. doing the installation from scratch and trying to do it on my own. Oracle E-Business Suite has general ledger, financials, and HR functions, but I'm not much into those, as I'm much interested in the installation and administration of the solution.
I'm particularly interested in the patching and installation of Oracle E-Business Suite, and when there's an issue, I'm able to address the issue, e.g. in case there's a need for patching, I can do it.
I was looking at the interface of the latest version of Oracle E-Business Suite, as I was trying it, and compared to the previous version, there were so many changes to the interface. For now, I cannot say what can be changed or added to this solution, because there were so many changes to its interface, but it was easy to navigate through when you are training.
Because Oracle E-Business Suite is being used in a government department, I can only give a range in terms of the number of end users: more than 100 and less than 1,000.
My role was usually to run some Oracle assessment tools to gather information, and those tools will teach you about the whole system when you gather the information, depending on whether you understand the information on the report, so that gave me a lot of insight.
It was only me who took care of the deployment and maintenance of Oracle E-Business Suite, then there's only engagement with a specialist or a system admin when needed, but in terms of doing the assessment for the solution, I do it myself.
My advice to others planning to implement Oracle E-Business Suite is to be patient, especially when you do the administration part, because the solution is so broad, so it depends on what you are doing, e.g. there are different specializations such as financials, general ledger, etc. In terms of the technical part of it, it will be a matter of time to learn and to download those free ISOs from Oracle e-Delivery, and then try them. Doing that will definitely help, the same way it really helped me with Oracle E-Business Suite.
I didn't evaluate other products, because my specialty is Oracle database administration. I'm a database administrator, and I'm focused on the database, Linux, and Oracle E-Business Suite. They all work well together.
My rating for Oracle E-Business Suite is eight out of ten, because of the price.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Oracle E-Business Suite
June 2026
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
Application Manager, Database at a retailer with 10,001+ employees
Beneficial modules, continual updates, and scalable
Pros and Cons
- "The most valuable features of Oracle E-Business Suite are all the 15 to 20 modules. We use them on a day-to-day basis."
- "The use of the Oracle E-Business Suite has kept our organization healthy."
- "I would rate the support for Oracle E-Business Suite a four out of five."
What is our primary use case?
We use Oracle E-Business Suite for our financial modules in our business procurement projects. We are using the team models in our organization.
How has it helped my organization?
The use of the Oracle E-Business Suite has kept our organization healthy.
What is most valuable?
The most valuable features of Oracle E-Business Suite are all the 15 to 20 modules. We use them on a day-to-day basis.
Oracle is continuously evolving with new versions and updates, it is a mature solution.
For how long have I used the solution?
I have been using Oracle E-Business Suite for approximately 20 years.
What do I think about the stability of the solution?
Oracle E-Business Suite is a stable solution.
What do I think about the scalability of the solution?
The scalability of the Oracle E-Business Suite is good.
Oracle E-Business Suite is a very mature solution. I recommend it for any organization, medium to large scale organization, it would be the right choice.
How are customer service and support?
I would rate the support for Oracle E-Business Suite a four out of five.
What about the implementation team?
Oracle E-Business Suite requires maintenance.
What's my experience with pricing, setup cost, and licensing?
We have an annual license to use the Oracle E-Business Suite and we have an enterprise license.
What other advice do I have?
We are migrating to the cloud version of this solution in the days ahead.
I rate Oracle E-Business Suite a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Enterprise Applications and eBusiness at a retailer with 5,001-10,000 employees
Simple configuration, plenty of features, but support could be better
Pros and Cons
- "The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration, with plenty of system functionality and customization."
- "Oracle has improved a lot because Oracle E-Business Suite is quite outdated. Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system."
- "It doesn't make any sense to communicate with Oracle about what changes should be made to the system."
What is our primary use case?
Oracle E-Business Suite was used for the finance department. In departments, such as account payables, receivables, cash management, treasury, procurement used it. Additionally, the company purchased Oracle Purchasing for the procurement module and Inventory module. They used a separate solution called Oracle Hyperion.
What is most valuable?
The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration. Plenty of system functionality and customization.
What needs improvement?
Oracle has improved a lot because Oracle E-Business Suite is quite outdated. Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system.
We had feedback from Oracle, however, it takes years to implement any new feature that is requested.
For how long have I used the solution?
I have used Oracle E-Business Suite for approximately 10 years.
What do I think about the stability of the solution?
Oracle E-Business Suite is not stable because it required a lot of patches. Initially, it was we were installing a lot of patches for different functionality. They have a good knowledge base, which was helpful.
What do I think about the scalability of the solution?
I have found Oracle E-Business Suite scalable. You can purchase additional licenses and databases.
How are customer service and support?
I would rate the technical support of Oracle E-Business Suite a two out of five.
Which solution did I use previously and why did I switch?
I have worked with Microsoft MyVision, which is now known as Microsoft Dynamics. Microsoft MyVision. is for small businesses and Oracle is for large companies.
How was the initial setup?
Nothing is simple with Oracle. The initial installation was not easy but manageable and took a couple of days to complete.
What about the implementation team?
We jointly did the implementation with an integrator.
The maintenance and support are done by a special team of six analysts. It's a corporate system, you cannot leave it alone.
What's my experience with pricing, setup cost, and licensing?
I have found the solution overall to be expensive. There are additional fees on top of the standard license.
What other advice do I have?
I rate Oracle E-Business Suite a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Effective financial planning, good support, but lengthy implementation
Pros and Cons
- "Oracle E-Business Suite is easy to use, and we have enough resources out in the market."
- "Oracle E-Business Suite is best for financial transactions, especially for finance users."
- "The implementation took a long time but it was for many reasons. However, Oracle made sure that the solution and systems were up and running."
- "Oracle E-Business Suite is heavy subscriptions based and the solution's upgrades, under the technology licensing, are quite costly."
What is our primary use case?
Oracle E-Business Suite is being used in the manufacturing industry. The solution has been good in the planning that can help financial stability. It is a good product to go ahead with.
What is most valuable?
Oracle E-Business Suite is easy to use, and we have enough resources out in the market.
For how long have I used the solution?
I have been using Oracle E-Business Suite for approximately eight years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Oracle E-Business Suite has been scalable.
We have approximately 1,400 using this solution. We are planning for the organic growth of the organization of approximately 500 users in a year's time.
How are customer service and support?
The support from Oracle is very good.
How was the initial setup?
The implementation took a long time but it was for many reasons. However, Oracle made sure that the solution and systems were up and running.
ERP solutions are hard to evaluate for implementation because the process is more of a journey. When an ERP solution is implemented in an organization, it's a journey, it's not a simple out-of-the-box installation. The whole process is different from other solutions.
What's my experience with pricing, setup cost, and licensing?
Oracle E-Business Suite is heavy subscriptions based and the solution's upgrades, under the technology licensing, are quite costly. Additionally, support is an extra cost. The price of the solution could be reduced.
What other advice do I have?
I have not evaluated the cloud version of this solution which is the latest version of Oracle Fusion. I can't say exactly at the moment what they must improve from it.
Oracle E-Business Suite is best for financial transactions, especially for finance users. With respect to material and production planning, they are quite stable and we are happy. From that perspective, I recommend Oracle E-Business Suite
I rate Oracle E-Business Suite a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager - Information Technology Infrastructure and Development Support at Royal Ceramics
Highly knowledgeable and functional suite running on out-of-date technology
Pros and Cons
- "It is a very consistent product on IBM and there is also a lot of knowledge data."
- "The solution needs to be updated with modern technology as it currently runs on the Java platform, JRE, which is obsolete and requires you to use an NPAPI-supported browser to run the tool."
What is our primary use case?
We use this as our ERP.
What is most valuable?
It is a very consistent product. With a wide range of knowledge base
What needs improvement?
The solution needs to be updated with modern technology as it currently runs on the Java platform, JRE, which quite running obsolete and requires you to need an NPAPI supported browser to run the tool
I would also like to see an interface that is supported on a tablet or phone.
For how long have I used the solution?
I have been using this solution for the past 12 years.
What do I think about the stability of the solution?
It is pretty stable.
What do I think about the scalability of the solution?
The cloud version is more elastic than the on-premise.
How are customer service and support?
Tech support was very knowledgeable.
How was the initial setup?
It was quite complex to setup, taking about six years. We currently have three employees maintaining it.
What about the implementation team?
We had three partners that helped us with the implementation.
What's my experience with pricing, setup cost, and licensing?
There is an annual licensing fee and you are able to add features depending on the scope of the environment.
What other advice do I have?
Be diligent when reviewing which partner to select.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy General Manager(IT) at Tamilnadu Newsprint and PapersLimtied
Easy plug and play system to setup
Pros and Cons
- "Oracle EBS is scalable, the flexibility is there to setup an organization with multiple locations."
- "Technical support is focused on-cloud versus on-premise customers."
- "Technical support is poor currently. They are focusing more on the cloud rather than customers that are on-premise."
What is our primary use case?
We use Oracle EBS for market business.
What needs improvement?
Oracle could improve the flash system integration. We are now focused on the cloud, so Oracle needs to use some cloud connect and exchange data and connect to various databases to access the data. With Oracle EBS there is no process, vertical manufacturing, vertical in the cloud.
For how long have I used the solution?
We have been using Oracle EBS for two years.
What do I think about the stability of the solution?
This solution is not stable. There are bugs that are being addressed.
What do I think about the scalability of the solution?
Oracle EBS is scalable, the flexibility is there to setup an organization with multiple locations.
How are customer service and support?
Technical support is poor currently. They are focusing more on the cloud rather than customers that are on-premise.
When we have concerns we would raise the issue with a ticket on their portal. They would not provide the solution we needed and caused us to be under tremendous pressure. We usually need to finish the concern. Even as recently as last week we had concerns with closing an accounting problem and had to escalate to the director level.
How was the initial setup?
The initial setup of Oracle EBS is easy, it is plug and play.
What's my experience with pricing, setup cost, and licensing?
We purchased the license a long time ago and it was very reasonable.
What other advice do I have?
I rate Oracle EBS a 7 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
General Manager at Quit cement
Integrates well, highly scalable, and useful dashboards
Pros and Cons
- "If I want to manage many parts of my organization, such as finances, proceedings, or supply chain I would typically need to buy many different solutions. However, with Oracle E-Business Suite, it is all that is needed. This ERP system has many modules."
- "The deployment of the Oracle E-Business Suite was simple. I have done many deployments and I find it simple, but for others, it might not be easy."
What is our primary use case?
We are using Oracle E-Business Suite for the financial modules in our supply chain, but the main service for the Oracle E-Business for our company is manufacturing.
What is most valuable?
If I want to manage many parts of my organization, such as finances, proceedings, or supply chain I would typically need to buy many different solutions. However, with Oracle E-Business Suite, it is all that is needed. This ERP system has many modules.
Oracle E-Business Suite has the ability to integrate with other systems. This is the most important feature of this ERP system.
There is a centralized dashboard that the owner or upper management of the company can see. For example, it generates financial statements on the dashboards to be easily viewed.
For how long have I used the solution?
I have been using Oracle E-Business Suite for approximately 13 years.
What do I think about the stability of the solution?
Oracle E-Business Suite is highly stable. It is more stable than other ERP systems.
What do I think about the scalability of the solution?
I have found Oracle E-Business Suite to be scalable.
The scalability feature of the Oracle E-Business Suite is one of the most powerful features. It can be deployed in any field. I have many companies in different sectors using it, such as construction and manufacturing.
How are customer service and support?
If I need any help I call Oracle directly and they provide me with assistance with my issues. I am completely satisfied with the support.
How was the initial setup?
The deployment of the Oracle E-Business Suite was simple. I have done many deployments and I find it simple, but for others, it might not be easy.
What about the implementation team?
I have deployed this solution in many companies in difficult countries in the world.
What other advice do I have?
I am a professor in a university and I am teaching students how to use this solution.
I can make all different types of reports for any company. I can make custom forms to manage sales, profit, and loss. I can make all financial statements, balance sheets, income statements, and cash flow reports.
I rate Oracle E-Business Suite a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Oracle Application DBA at Social Insurance Organizaton
Useful features, reasonably price with good support, but the interface and sales service need improvement
Pros and Cons
- "Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic."
- "They should include database functionality."
- "I believe they should improve their sales service. In terms of finance, they need to improve the interface."
What is our primary use case?
We have some customized applications, as well as finance full modules, HR, payroll, inventory, and customized pension services, on Oracle EBS.
What is most valuable?
Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic. I used to work as a techno-function consultant. As a result, I've been focusing solely on Oracle since the beginning. I did not work on any other product.
What needs improvement?
I believe they should improve their sales service.
In terms of finance, they need to improve the interface. For example, there are issues with the gateway. GoldenGate should make significant progress in this area.
The business reporting tool, Oracle BI, and the Business intelligence tool do not meet our requirements, as a result, there are several things we need to do in that regard.
They should include database functionality. Also, backup and all of the features should be included with the Oracle. RMAN, in particular, should have more functions.
For how long have I used the solution?
I have been with the current company since 2007, and I have been using Oracle E-Business Suite since 2000.
Version 12 is what we are using.
What do I think about the stability of the solution?
Oracle E-Business Suite is a stable solution.
What do I think about the scalability of the solution?
Oracle E-Business Suite is a scalable product.
We are an enterprise, government organization.
How are customer service and support?
We have not had any issues with technical support. Technical support is very good.
Which solution did I use previously and why did I switch?
We purchased Commvault backup software and already have Oracle E-Business Suite installed on our system.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Oracle's pricing is lower than that of its competitors. We also have DB2 in our company, and they charge more, which is why we are migrating our entire system to Oracle.
In terms of pricing, Oracle E-Business Suite is reasonably priced.
What other advice do I have?
I would recomend using Oracle.
I would rate Oracle E-Business Suite a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Head of Data Management Section at a energy/utilities company with 5,001-10,000 employees
Good step-by-step documentation, reliable, and scalable, but support and licensing fees are expensive
Pros and Cons
- "Technical support is good."
- "Oracle E-Business Suite is a scalable solution."
- "Pricing is the biggest disadvantage of Oracle."
What is our primary use case?
We are an enterprise government organization.
We are a public sector utility company.
What needs improvement?
They should charge lower support and licensing fees. Pricing is the biggest disadvantage of Oracle.
Releases are a different issue, first, they have to consider the initial support cost as well as the licensing cost. Furthermore, they should not force customers to use hybrid or private clouds.
For how long have I used the solution?
I have been working with Oracle E-Business Suite for more than ten years.
We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.
What do I think about the stability of the solution?
Oracle E-Business Suite is a stable product, as well as many other vendors.
What do I think about the scalability of the solution?
Oracle E-Business Suite is a scalable solution.
We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
I am a flexible IT professional who is not limited to a single technology. I have experience in Unix administration, Linux administration, and storage administration.
How was the initial setup?
The initial setup is easy. Oracle provides step-by-step documentation.
With resources and experience, it is easy.
What's my experience with pricing, setup cost, and licensing?
Fees for support and licensing should be reduced.
Support must be paid for separately, but third-party support is less expensive and has more resources.
What other advice do I have?
We use Oracle E-Business Suite and Oracle Utilities.
I started my career using Oracle Databases, and I am still using Oracle.
I would rate Oracle E-Business Suite a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Updated: June 2026
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