Oracle E-Business Suite is an ERP solution produced by Oracle. As with any other ERP system, it can handle any organization and business portal, including human resources, financials, supply chain, business intelligence, payrolls, etc. It's a very powerful tool as an ERP system.
Oracle DBA Section Head at a security firm with 11-50 employees
An ERP solution that can handle human resources, supply chain, business intelligence, and payrolls
Pros and Cons
- "The most valuable feature of Oracle E-Business Suite is the customization."
- "The document that supports the Oracle E-Business Suite regarding the installation and upgrading is long compared to other products and needs to be enhanced."
What is our primary use case?
What is most valuable?
The most valuable feature of Oracle E-Business Suite is the customization. Compared to other competitor systems, you can find a larger customization scale in the solution, usually in all layers, starting from the database, reports, and modules. The solution can create custom modules from scratch.
What needs improvement?
The document that supports the Oracle E-Business Suite regarding the installation and upgrading is long compared to other products and needs to be enhanced. Some components of Oracle E-Business Suite, like the database, GDK, and WebLogic, stop at a certain point, which is not its last version.
For how long have I used the solution?
I have been using Oracle E-Business Suite for three to four years.
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Oracle E-Business Suite
September 2025

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What do I think about the stability of the solution?
We may encounter some bugs with the solution, which we usually deal with easily by referring to Oracle support.
I rate Oracle E-Business Suite an eight out of ten for stability.
What do I think about the scalability of the solution?
The solution's scalability has many layers. If you want to scale the number of application nodes, you have some steps. Scaling the database nodes takes a lot of time and extra effort.
I rate Oracle E-Business Suite a seven out of ten for scalability.
How are customer service and support?
The solution’s customer support is good.
How was the initial setup?
The solution's initial setup is average because you cannot directly install the version you need. Firstly, you should install all the database versions, take some steps to enable online patching, use the ETCC script, upgrade the database, and upgrade the application to the version you need.
What about the implementation team?
If you work in a comfortable environment and have deadlines, the solution can be deployed in two weeks.
What other advice do I have?
Overall, I rate Oracle E-Business Suite a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Project Manager at Nong San Sach online
Includes standard process and table dictionary but price could be lower
Pros and Cons
- "E-Business Suite's best features are the standard process, the table dictionary, and the ability to work with the SQL language to correlate data."
- "The initial setup was a little complex."
What is our primary use case?
I primarily use E-Business Suite for trading and procurement.
What is most valuable?
E-Business Suite's best features are the standard process, the table dictionary, and the ability to work with the SQL language to correlate data.
What needs improvement?
E-Business Suite's pricing could be lower. In the next release, E-Business Suite should include the HIS information system and 360-degree feedback.
For how long have I used the solution?
I've been using E-Business Suite for eight years.
What do I think about the stability of the solution?
E-Business Suite is stable.
What do I think about the scalability of the solution?
E-Business Suite is scalable.
Which solution did I use previously and why did I switch?
I previously used SAP.
How was the initial setup?
The initial setup was a little complex, and deployment took between twenty and thirty minutes to complete.
What about the implementation team?
We used an in-house team.
What's my experience with pricing, setup cost, and licensing?
E-Business Suite's pricing could be lower.
What other advice do I have?
I would rate E-Business Suite seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Oracle E-Business Suite
September 2025

Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Business consultant at Condor Innovation
Robust, complete, and offer useful configuration capabilities
Pros and Cons
- "The on-premise is very similar to the cloud version."
- "It's very dependent on integration with other products,."
What is our primary use case?
Principally, the solution is used for financial issues like accounting, payroll, or inventory.
What is most valuable?
The on-premise is very similar to the cloud version.
It's robust and strong for sizeable enterprises that deal with big numbers daily and monthly. We have tried it with maybe 10,000, 20,000 alternate sections daily.
The solution has a good structure. You can personalize it and configure it.
If you have expertise with the product or Oracle, you will find the setup to be straightforward.
It's a very complete product.
Technical support is useful.
What needs improvement?
The solution is very expensive. The price is high for smaller organizations. Enterprises might find it to be okay.
It's very dependent on integration with other products, especially with Oracle, for an OIC solution.
For how long have I used the solution?
We've used the solution for 15 years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches, and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The product is very scalable. With the Oracle solution, there are multiple model options from production, to manufacturing, to transport. It's great for warehouse administration and warehouse management. It can scale to meet the needs of large operations.
How are customer service and support?
Oracle support is pretty basic. They constantly make patches, improve software security and stability problems, and add new solutions. It's good overall, the support we get directly from Oracle.
How would you rate customer service and support?
Positive
How was the initial setup?
It's application-specific in terms of setup. If you don't have the expertise, it's very, very hard. It's necessary to have this experience with this software. If you don't have the experience, maybe will be very hard to implement. If you do, it won't be that bad.
You don't need a huge team for maintenance. It's very stable throughout the year.
What's my experience with pricing, setup cost, and licensing?
It's a pricey product. However, it is meant more for enterprises.
What other advice do I have?
We are Oracle partners.
While we are partners, we've dealt with all different versions. The latest is 12.2.7. We have clients that have an on-premise deployment, and we can help them move to the cloud.
It's important to find a good innovation partner, especially if there are plans to move to the cloud. Maybe the lifetime of E-Business Suite is maybe ten years for maximum. That's something to consider if you are coming up to that date.
Overall, it's a very good solution. I'd rate it ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Architect at Ernst & Young
Perfect data management
Pros and Cons
- "E-Business Suite's best features are BAT functionality, flexibility, configurability, and integration with Oracle Database."
- "E-Business Suite's user experience and interface could be improved."
What is most valuable?
E-Business Suite's best features are BAT functionality, flexibility, configurability, and integration with Oracle Database.
What needs improvement?
E-Business Suite's user experience and interface could be improved. There are also some issues related to the cloud version, such as less powerful flexibility that prevents easy customization and integration. In the future, I would like E-Business Suite to include more self-service applications and no-code/low-code capabilities for users to create simple applications.
For how long have I used the solution?
I've been using E-Business Suite since 2004.
How are customer service and support?
Oracle's support could be quicker and more responsive.
How was the initial setup?
The initial setup is easy and takes six to twelve months - about eight to nine on average.
What's my experience with pricing, setup cost, and licensing?
Compared to other vendors like SAP or Microsoft, the prices for Oracle are reasonable, but they could always be lower.
What other advice do I have?
I especially like E-Business Suite's data management functionality - I would say it provides perfect data management inside the app. I would advise anybody wanting to implement E-Business Suite to try to understand and implement standard functionality first before doing any customization. I would rate E-Business Suite as eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Asset and Software Licensing Specialist at a consumer goods company with 10,001+ employees
It's an easy-to-use solution, but the system alerts could be better.
Pros and Cons
- "The interface is easy to use."
- "The system alerts could be improved."
What is our primary use case?
We use E-Business Suite for managing finances.
What is most valuable?
The interface is easy to use.
What needs improvement?
The system alerts could be improved.
For how long have I used the solution?
I've been using E-Business Suite for more than two years.
What do I think about the stability of the solution?
E-Business Suite is stable.
What do I think about the scalability of the solution?
E-Business Suite is scalable. There are about 2,000 users on average.
How are customer service and support?
Oracle support is helpful.
What's my experience with pricing, setup cost, and licensing?
The cost of the license depends on the price you can negotiate with the vendor.
What other advice do I have?
I rate E-Business Suite about seven out of 10. My advice for future users is to ensure you get the correct license.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Application Manager, Database at a retailer with 10,001+ employees
Beneficial modules, continual updates, and scalable
Pros and Cons
- "The most valuable features of Oracle E-Business Suite are all the 15 to 20 modules. We use them on a day-to-day basis."
- "I would rate the support for Oracle E-Business Suite a four out of five."
What is our primary use case?
We use Oracle E-Business Suite for our financial modules in our business procurement projects. We are using the team models in our organization.
How has it helped my organization?
The use of the Oracle E-Business Suite has kept our organization healthy.
What is most valuable?
The most valuable features of Oracle E-Business Suite are all the 15 to 20 modules. We use them on a day-to-day basis.
Oracle is continuously evolving with new versions and updates, it is a mature solution.
For how long have I used the solution?
I have been using Oracle E-Business Suite for approximately 20 years.
What do I think about the stability of the solution?
Oracle E-Business Suite is a stable solution.
What do I think about the scalability of the solution?
The scalability of the Oracle E-Business Suite is good.
Oracle E-Business Suite is a very mature solution. I recommend it for any organization, medium to large scale organization, it would be the right choice.
How are customer service and support?
I would rate the support for Oracle E-Business Suite a four out of five.
What about the implementation team?
Oracle E-Business Suite requires maintenance.
What's my experience with pricing, setup cost, and licensing?
We have an annual license to use the Oracle E-Business Suite and we have an enterprise license.
What other advice do I have?
We are migrating to the cloud version of this solution in the days ahead.
I rate Oracle E-Business Suite a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager - Information Technology Infrastructure and Development Support at Royal Ceramics
Highly knowledgeable and functional suite running on out-of-date technology
Pros and Cons
- "It is a very consistent product on IBM. There is also a lot of knowledge data."
- "The solution needs to be updated with modern technology as it currently runs on the Java platform, JWE, which is obsolete and requires you to need an API supported browser."
What is our primary use case?
We use this as our ERP.
What is most valuable?
It is a very consistent product. With a wide range of knowledge base
What needs improvement?
The solution needs to be updated with modern technology as it currently runs on the Java platform, JRE, which quite running obsolete and requires you to need an NPAPI supported browser to run the tool
I would also like to see an interface that is supported on a tablet or phone.
For how long have I used the solution?
I have been using this solution for the past 12 years.
What do I think about the stability of the solution?
It is pretty stable.
What do I think about the scalability of the solution?
The cloud version is more elastic than the on-premise.
How are customer service and support?
Tech support was very knowledgeable.
How was the initial setup?
It was quite complex to setup, taking about six years. We currently have three employees maintaining it.
What about the implementation team?
We had three partners that helped us with the implementation.
What's my experience with pricing, setup cost, and licensing?
There is an annual licensing fee and you are able to add features depending on the scope of the environment.
What other advice do I have?
Be diligent when reviewing which partner to select.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy General Manager(IT) at Tamilnadu Newsprint and PapersLimtied
Easy plug and play system to setup
Pros and Cons
- "Flexible to set up an organization with multiple locations."
- "Technical support is focused on-cloud versus on-premise customers."
What is our primary use case?
We use Oracle EBS for market business.
What needs improvement?
Oracle could improve the flash system integration. We are now focused on the cloud, so Oracle needs to use some cloud connect and exchange data and connect to various databases to access the data. With Oracle EBS there is no process, vertical manufacturing, vertical in the cloud.
For how long have I used the solution?
We have been using Oracle EBS for two years.
What do I think about the stability of the solution?
This solution is not stable. There are bugs that are being addressed.
What do I think about the scalability of the solution?
Oracle EBS is scalable, the flexibility is there to setup an organization with multiple locations.
How are customer service and support?
Technical support is poor currently. They are focusing more on the cloud rather than customers that are on-premise.
When we have concerns we would raise the issue with a ticket on their portal. They would not provide the solution we needed and caused us to be under tremendous pressure. We usually need to finish the concern. Even as recently as last week we had concerns with closing an accounting problem and had to escalate to the director level.
How was the initial setup?
The initial setup of Oracle EBS is easy, it is plug and play.
What's my experience with pricing, setup cost, and licensing?
We purchased the license a long time ago and it was very reasonable.
What other advice do I have?
I rate Oracle EBS a 7 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner

Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros
sharing their opinions.
Updated: September 2025
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Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros
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