Oracle E-Business Suite Reviews

I am a system analyst and database supervisor. I prepare the reports and take the reports from the system. 

We are mainly using this product for HR and finance. We also use it a little bit for supply chain. We are using a legacy version of this product.

It is scalable. 

We don't like Oracle EBS because it is very old. Nowadays, all the systems are on the cloud and web-based. With Oracle EBS, you need a huge setup before installing it. You need a lot of servers. There are a lot of problems and bugs in the system. We have to move from Oracle EBS to another system. In terms of improvements, it can have better training for end users and better support.

We have been using Oracle E-Business Suite in some divisions since 2014.

It is stable because we already know where are the problems and errors. So, we are able to handle it manually, but this is not healthy at all.

It is scalable. We have around 1,000 users. 

We didn't use their technical support because we didn't pay for the license for support.

I am not responsible for installation or setup. You need a huge setup and a lot of servers before installing it.

Its implementation was very difficult. We used an implementer, but he was bad.

I would recommend this solution but with good implementation from the beginning. After implementation, you can build whatever you want. You can create any flow.

We will continue to use this solution because we have the system license, but we will eventually move from Oracle EBS to another system. We are trying to go to HCM Fusion, but we have some problems with the management. That's why we haven't moved to Fusion.

I would rate Oracle E-Business Suite a seven out of ten.

I am a consultant and I work with Oracle E-Business Suite to assist my clients with financials and supply chain management. I help with the implementation of these models.

My clients buy licenses from Oracle and they have to configure the system. I am one of the functional analysts that work with CPAs and other technical people to implement the system.

One of our recent clients was a bank in Montreal and it was a very good experience. It took us a year and a half to implement.

The most valuable feature is the integration between accounts receivable, accounts payable, general ledger, and budgeting.

The procurement-to-pay (P2P) process is something that we work a lot with.

It is difficult to get answers from technical support right away.

I have been working with this product for 18 years.

Oracle has been on the market for many years and it is really stable.

It is really scalable and customizable.

The technical support is good, although sometimes it is very difficult to get an answer from them right away. You have to send them all of the log files so that they can fix the problem.

I have also worked with Fusion, which is a combination of Oracle products combined together on the cloud. They did a great job of taking the best features from PeopleSoft, Siebel, and other Oracle products to create Fusion. It has a lot of features, although I find that clients don't use it to 100% capacity. I see some clients buy the license but they can't use it because they don't know how to.

It is not easy to set up a project.

We do workshops with the clients and all of their departments to find out the business processes that they have. We then try to match these processes with the features we have in Oracle and if there are any gaps, we try to customize the system to answer their business processes. Or, we try to convince them to change the way they work so it matches what Oracle is bringing. It may take a year, or sometimes a year and a half to be implemented. However, it does answer a lot of business problems.

This product is more expensive if you compare it to SAP.

Oracle E-Business Suite can be compared to SAP. It is a little more expensive and takes longer to implement projects. I would say that on average, it takes nine months to implement a project in SAP, whereas it might be a year with Oracle.

The suitability of this product depends on the requirements. For example, if somebody is starting from scratch and are looking for a new ERP, I would advise them to adopt a cloud solution like Fusion.

On the other hand, if they are already using the E-Business Suite then I suggest upgrading it and continuing with the same infrastructure.

I would rate this solution an eight out of ten.

We implement the support. We are using this solution for a couple of things. We have customers from various sectors, such as the manufacturing sector, sales sector, service industry, and hospitality industry. We've been using Oracle E-Business Suite in these areas. 

Their great technical support is one of the most valuable features. 

It should be made a little bit more user friendly. When I complete my implementation and hand it over to the clients or the person who will operate it on a day-to-day basis, they find it a little bit difficult because they are not from a highly qualified IT background. I want Oracle to make it a little bit more user friendly.

We have been using Oracle E-Business Suite for the last two and a half years.

There are no issues with stability and scalability.

Technical support from Oracle has always been great. We have never faced any issues when it comes to anything related to technical support from Oracle. In fact, there have been times when they went the extra mile to support us. 

The initial setup is neither too complicated nor too simple. If you are experienced, it doesn't take too long.

We are satisfied with the pricing of Oracle E-Business Suite. Pricing is pretty much okay if you consider the products and the service that you are getting. A quality product never comes at a cheap price. Oracle is costly, but they support you. If you are looking for pricing, then I would say not to go for Oracle.

Performance-wise and support-wise, everything is fine. I don't see any challenges.

I would rate Oracle E-Business Suite a nine out of ten. It just needs to be a bit more user friendly. 

We use the solution in a variety of ways via modules. There are parts for employees and other areas for services. On top of that, we have modules for supply chains. We have modules for human resource management, and financial as well as for retail and inventory.

The solution has helped the organization in a multitude of ways. For example, it has really helped with the way we manage retail orders. The automation of retail and dealer order management has helped us a lot. It is one big use case that's a good example of the transformation that's possible with this product. Previously, the order management was manual. Currently, it has been automated to such a degree that a dealer can simply go to a portal, and actually make a payment. The payment reflects right in the system. After making the payment in the system, the dealer is able to make an order. Within a matter of 10 to 20 minutes, he has his stock. There's an integration between the dealer self-service system to the ERP to inventory and even to the warehouse. Everything surrounding that is fully automated, thanks to Oracle Release 12.

The most valuable aspect of the solution is the employee self-service.

The order management is excellent.

I would say the integration needs improvement. Oracle needs to work on the integration layer to make the solution much more robust and modern.

The solution needs full cloud netting.

I've been using the solution since I joined the company. It's been about seven or so years now.

The solution is stable. So far we've not had a priority one or priority two incidence from Oracle E-Business. There aren't bugs or glitches. It doesn't crash or freeze. So far so good. I'd describe it as reliable at this point.

The scalability of the solution is good. If a company needs to expand the solution, they should be able to do so.

Our company has between 5,000 to 10,000 users if you factor in the dealers and the employees together. Our average employee count is 6,000. That's employees alone. On top of that, we have dealers who are around 3,000. Adding both groups together, you are looking at somewhere between 6,000 and 10,000 users.

The solution technically is supported well both from Oracle, who is the owner of the solution, and IBM, who is the integrator. I cannot complain. So far, we're quite satisfied with the technical support offered by both companies.

When I joined, the company was on a previous version of Oracle. One of the first tasks I handled when I joined I was to head up the upgrade project. It's a solution that's been used from the beginning, or, at least that's my understanding.

I wouldn't describe the initial setup as straightforward. It's very complex. Even Oracle themselves would say that this solution has the most complex implementation of their products. It might even be one of the most complex in the world.

Deployment took almost one year. This was due to the fact that the analysis design alone took almost six to seven months. Implementation and testing alone took another five or so months. 

We used an integrator and a consultant to assist us in the implementation. The consultants were from Oracle and the integrator was IBM. We needed them both due to the complex nature of the setup.

Our relationship with Oracle is simplly one of supplier-customer relations.

This solution is deployed in our organization on credit in two sides active-active.

What I would tell other companies considering the solution is this: first, they need to know that it is an expensive solution. It's very expensive and therefore could only be affordable for companies that have a given level of revenue. 

Beyond that, I would say Oracle needs to be a fit for future use in terms of being cloud-native. Organizations should ensure their solution can run on other public cloud providers other than Oracle themselves. They need to have their permission that it can be deployed in AWS or Azure or Google. Right now, the cloud version that they have most likely locks to Oracle cloud itself and they just need to be aware they need the option and flexibility.

I'd rate the solution seven out of ten.

Our primary use case is for order management, bills of materials, work in progress, and finance. I take care of the infrastructure in the Oracle apps. We're a customer of Oracle and I'm a system analyst.

Oracle has always been known for its finance modules and that is definitely a valuable feature. From the back-end, Oracle has been the leader forever. Also from a functional perspective, it provides us with great customization which I'm not sure is available in most of the other ERPs. In that sense it provides a great level of flexibility.

Oracle has always had one drawback and that is that it's not as user friendly as it's competitors, whether from the database perspective or switching from SAP to Oracle. The amount of administrative effort required for SAP is far less than that required for Oracle where the administration part is very tight and can be a bit of a headache. With SAP, the number of patches, bug fixes or interim upgrades are far less than Oracle which releases a lot of patches for bugs. As a head-on comparison, you get the feeling that SAP is a far more stable product. The bottom line is that the administration of the database and the application could be improved. 

There are many additional features I'd like to see. From an automation perspective, things could be improved. If you compare it with many of the competitors' products, the markets associated patent technology is highly competitive. Most other solutions are very user friendly and have such rich experience in the user interface that I think a holistic approach towards making Oracle more user friendly and usable is something I'd like to see.

I've been using this solution for about 10 years. 

It's a stable solution but Oracle releases security patches every quarter, so you need to apply them and then there are additional bug fixes with respect to the business center. The solution doesn't crash and there's no unpredictability in behavior. There's no performance issue. It's very robust when it comes to overall setup. 

Scalability has improved recently because of the many interfaces that Oracle has and many other products that it can integrate with. Even in Identity Access Manager, it has its own products. So in that sense, it's improved a lot on its scalability.

The support is good. Oracle has a global presence when it comes to support so depending on the timezone, the quality of support might vary. My experience with the Middle East is not great but when it comes to Europe, they are good. From Asia, specifically India, it can be two extremes. In general, support is good. 

The previous company that I worked for had its own ERP.  The switch to Oracle was made because it's a bigger brand with a wide array of products. Oracle is into database within application and it has a number of modules. In addition to Identity and Access Management, it has the WebLogic, SOA and its own server storage's operating system. 

The initial setup takes three or four people. One is the DBA, one is the technical guy and then we have the functional person which could be two roles; one for testing the application for its functional gain, the business process etc., and the other, who does the setups and support work. Within our company we would have more than 100 users of this product. 

Deployment is more complicated and challenging than you'd find in comparable solutions. We normally have multiple iterations for the deployment. One iteration from a DBA perspective normally takes a few days but then there's the functional part, technical part. I expect it would take two to three weeks for that.

If it's just installation of the ERP then you're looking at a few days but you need to consider the environment, amount of customization, functionality, etc. That takes about three weeks because it involves testing, functional setups, technical setups, and the DBA.

The licensing costs for E-business Suite depends upon what modules you're using, the number of users, core database components and things like that. I believe we pay around USD $100,000 annually. There are no additional costs unless you opt for additional products or components.

I briefly thought about evaluation other options, but it didn't happen because I'd already had some experience with Oracle. 

For someone who has never used Oracle, I would tell them that it's not a user-friendly application, so it takes time to get your head around it. On top of that, Oracle is mostly done in Linux and Unix which is completely command-based so from an administration perspective, it's helpful to have some experience and knowledge because it's not a walk in the park. 

Landscapes change and so do the products and services. With that perspective in mind, I would say that although Oracle is a very robust technology and a leader in certain areas, it takes time to adapt to it. Other technologies are far easier to implement but perhaps the complexity makes the job more secure and challenging.

I would rate this solution a seven out of 10. 

Based on my technical background on Oracle EBS, I can tell that the primary use case of this solution is having a sophisticated software, an ERP, in the environment. It is to have a software system that consists of global business applications with built-in integrity. Generally, my customers use it for their business applications: CRM, Financials, Human Capital Management, Procurement, Supply Chain and more. There are also some seperate applications outside these ERP systems, but mostly, they are also tightly integrated with EBS.

EBS is a software as a whole. It includes its own database (Oracle Database), an application server (Oracle Weblogic), and software. It has cross-industry capabilities and makes customers operate in cost-efficient way.  As an ERP system, EBS offers lots of applications built in. So it helps the customer to automate their back office processes and let them make correct, fast, and reliable decisions. In Human Capital Management implementations, customers benefit from having a complete HR system and do all the HR work using the EBS screens. By customizing the product, customers can make the application processes be compatible with their special needs. Localization and translation options are also available with the product. Although the software is built by an American company (Oracle), other languages can be enabled and localization can be deployed without touching any code. With these features that support having a global software environment, customers who are working worldwide also gain an advantage. 

Using EBS features like Oracle workflow, lots of the processes are automated and made easier. Mobile Web Applications can be used to make the relevant users be able to use the applications directly. Successful implementations, success stories, big install base, know-how and continuous support of the community (Oracle itself and EBS consultants), make the customers feel safe. With the integrated service oriented architecture gateway (SOA Gateway) of EBS, EBS APIs can be triggered outside (from Cloud or from other applications).. This feature lets customers be able to integrate their application with EBS easily. When core business needs something from the back office, it just uses SOA Gateway to retrieve the meaningful data from EBS. All the technology and software is from Oracle. This is also very important to be able to get single vendor support when required. The technology stack is built on Oracle Technologies. It is not hard to find an expert when needed both for development and administration.

When I put these aside, EBS saves time and increases the efficiency for the customers.  By using the tightly integrated application of EBS, customers, provide the solutions for their business from a single source. The ultimate application design, high-level software engineering and power of the Oracle technologies delivered with the product are felt at any moment.

EBS has lots of application families and lots of features. It is modular in deployment and flexible enough to let the customer increase the built-in capabilities and enable new applications when needed. These are very important things at hand in case there will be a need to expand the product capabilities and/or implement new projects.

EBS has a certain history. There is a certain know-how with documentation for almost all its use cases.

The product relies on Oracle technologies, the world's leading Oracle Database and Oracle application tier. This is valuable because, while it satisfies lots of customer requirements and standards, it also means that the technology layer gets continuous improvements and updates, as Oracle keeps the components on this layer always up-to-date.

EBS 12.2, the newest release also provides an Online Patching option for supplying near zero downtime both for applications (functional side) and the technology stack. This is valuable in mission-critical environments. Online patching removes the barriers for an upgrade because it is online. It gives the customers the ability to make downtime negotiations easier. Using online patching, they have planned downtime and it is measured in minutes.

For customers who are using a virutalized environment, Oracle delivers VM templates (for Oracle VM Server). This feature also provides easy enablement for applications.

High availability and disaster recovery architectures make the product continuously operate by any means. Continuity can be guaranteed with these architectures. 

Oracle gives high importance to this product and following a "Continuous Innovation" release model for Oracle E-Business Suite 12.2. EBS 12.2 will be supported at least until 2030.

Administration takes some effort. Administrating the technology stack is not so complex but application aware database administration and following the new methodologies like online patching can be a little complex and time consuming. Oracle should ease the administrators jobs and do some innovation on this administration area as well. Oracle Autonomous Database is Oracle's leading technology these days. Using a similar approach, application stack may become a little more self-managing.

EBS still leverages Oracle Forms technology. Oracle Forms might be considered as an old technology when it puts the client machine into the picture. Clients are using their web  browser to connect to the EBS and use several functionality and applications using the web browser only. However, some applications automatically runs Oracle Forms through a Java applet on the client. Of course, this creates a fast, easy-to-use client experience, but it has disadvantages as well, such as, the requirement to manage the client side java.

I have been using and administrating this ERP system (Oracle EBS 12.2) almost since it was released. I have used Oracle EBS for human resources and financials in one my ex-companies and I have worked in the implementation of several EBS 12.2 projects in different customer environments with different product families. It has been more than five years now. I have also used the earlier releases of this product, such as Oracle EBS 11i and R12).  Oracle continued to enhance the product over the years, so this is a review for the latest release, version 12.2.

It is quite stable. It has been in the market for a long time. It is a product of the Oracle Corporation and was created in late 1980s and Oracle continued to enhance the product over the years. The latest release (release 12.2) was created in 2013. Before that, we released R12 (12.1 and 12.). Even release 11i which is quite old, is still used by customers.

The architecture, code, and support are by Oracle. The product is stable and behaves as expected, according to the documentation. Customers can get the benefit from business continuity, recovery, load balancing, fault tolerance, consistency, and scale-out architecture when the implementation is done accordingly.  

It is highly scalable. It supports scale-out architecture with both load balancing and high availability. Applications can run on multiple nodes and database can run Active-Active on Oracle RAC (Real Application Clusters). This increases the computational resources. Note that, this is not only for increasing the throughput, but the high availability as well.

As EBS can leverage Oracle Real Application clusters techonology in the database tier, EBS databases can scale-out by adding database nodes to the configuration.. Thus, EBS database workload can be distributed to multiple Oracle database instances and EBS database throughput can be increased almost linearly. 

Similarly, in the application tier, we can have multiple application nodes working together to increase the application tthrougput.. In this context, we can have multiple application nodes, each have their own application servers (Weblogic), their own runtime and batch proccesses. By having this ability, we can increase application performance and make Oracle EBS handle several concurrent user connections.  Batch processing (which is called Concurrent Processing) can also work in the parallel mode (parallel across multiple application nodes) and can also leverage multiple Oracle database instances to provide better and guaranteed throughput.

When needed, more application and database nodes can also be added to the configuratio. We can also declare the role of these nodes according to our needs.. For instance, we can have one application node for serving the requests of internal users and we can have another application node for serving the requests of external users.. Similary, we can have a application node for serving all the web requests, and we can have another application node only for batch processing.

Having a multi-node application tier also provides high availability. That is, if we use a load balancer and configure our EBS well, application contiunity is guaranteed in case of a application node failure.

Moreover, EBS application and database tiers can be replicated to the disaster recovery sites for disaster recovery.. Oracle Data Guard Technology is used for database replication. A replication tool (such as rsync), a filesystem replication feature or a storage replication feature can be used for replicating the application tier to the disaster recovery sites. 

This type of a configuration can provide application continuity in case of a site failure..  Morever, active dataguard can be used for offloading some production reporting to Oracle EBS disaster site database instances..

Customers get their support from the Oracle support portal (support.oracle.com). Customers can also get local support from the Oracle Partner companies, which are quite capable of both implementing and supporting the solution. Both functional and technical support is available. Additionally, there are lots of public documents available, such as, books and blogs about EBS. This is also advantageous for customers who want to learn the product on their own and keep their support and consultancy cost minimum.

My customers and my ex-companies have used several custom and packaged applications before switching to EBS. They were using different application for different purposes. The applications they were using weren't modular.. 

The decision for switching to EBS was to have a centralized software system for bringing all the required functionalities and applications together. For one of my customer, the decision was made by head quarters which was located in another country. It was a big, global holding company and the head quarters decided to use the same software for all the companies under its control. 

Technically, it is straightforward. However, there are challenges in the functional side. This is expected as implementing ERP is a complex subject. 

When managed with a proper project plan and right resources, projects are completed on time and with success.

In most cases, I was on the vendor team that implemented the projects. In my experience, Oracle partners who are specialized in this area can be classified as experts with knowledge and real life expertise.

By using EBS, and putting almost all the functionality and applications integrated together inside this ERP, maintenance and consultancy costs previously required for different applications and application vendors can be reduced.

The labor and time required for manual data entry is avoided.

A better integration across the divisions is provided with these ERP implementations. This also provides a better visibility and reporting. Also, lots of business processes can be automated.

Thanks to online patching, Customers gain an opportunity to decrease their downtime.

In order to minimize the implementation and consultancy costs, business lines should have proper definitions. They need to have a proper way of retrieving their data, which should be structured well.

Both the current projects and future projects should be defined well. Licensing should be done according to current and near future plans.

Customer should do their sizing and understand their computational resource needs. They need to start sales negotiations according to their actual needs.

Customers should evaluate the partner who is responsible for implementing the project. 
The better the partner, the higher the success rate of the project.

We did evaluate other options. Customers usually evaluate solutions from local software providers. However, most of the time, enterprise customers conclude that those solutions are less capable than EBS. Most of the vendors that supply those solutions are quite smaller when compared to Oracle.. 

According to my experience, enterprise customers also consider SAP. In these considerations, the conclusion usually depends on the costs and are indexed to the success in the sales and pre-sales activities.

Customers can run Oracle EBS on Oracle Cloud today.. If the client's needs and expectations are met and they are compatible with the regulations they are subject to, they can also think of running Oracle EBS on cloud.

We manage all our financial operations, including sales, purchases, and inventory, through this system. Everything is fully configured, and we’ve found it highly effective.

It handles all my financial functions, including the entire process of financial transactions.

It's more expensive than other options due to licensing costs and core-based hardware. Managing licenses can be tedious. For example, if I want to discontinue some licenses, it's a complicated process. Once we're committed, it's challenging to exit the system.

I have been using Oracle E-Business Suite for 13 years.

I rate the solution’s stability a nine out of ten.

About 200 users are using this solution

I rate the solution’s scalability a ten out of ten.

We opened a ticket, and we got the solution on time.

We relied on an integrator for initial implementation and cloud migration. After that, our internal team managed it.

Overall, I rate the solution a ten out of ten.

Our company specializes in implementing Oracle ERP solutions.

Our company has worked with specific customers in the telecommunications industry, some of whom were looking to replace their existing systems. For those with technical needs, we were able to provide effective solutions, and in one instance, we successfully implemented IaaS Logistics.

I am not familiar with those specific details. It's possible that the information is only available to the marketing department or another team within the company.

Our clients have experienced improvements in workflow and time efficiency.

The most valuable features of Oracle ERP depend on the specific needs of each customer. 

The financial module has excellent features that many find valuable, while the HCM module is also highly regarded. 

Additionally, Property Manager IFRS 16 is known to be effective. 

Ultimately, the choice of which features to use depends on each customer's unique requirements.

Improving the reporting and user interface of Oracle ERP would be beneficial and is something that can be considered for future updates.

As an operations manager, my knowledge of the functional aspects of Oracle ERP is limited, and functional experts would likely have a better understanding. However, based on feedback from many customers, the reporting features of the system are not considered to be very effective.

We have been working with Oracle for 12 years.

We are working with the latest version of Oracle E-Business Suite.

Oracle E-Business Suite is a stable solution.

Oracle E-Business Suite is a scalable solution.

The Oracle ERP software is customizable, you can tailor it to your specific needs and requirements.

While technical support for Oracle ERP can be slow at times, overall it is good and helpful.

I would rate the technical support a seven out of ten.

We also work with Fusion.

Speaking from a functional perspective, I don't believe that the initial setup of Oracle ERP would be a particularly complicated task for the team responsible for handling it.

Here's a possible rephrased version, based on my understanding:

The Oracle ERP software doesn't require any specific maintenance beyond normal routine maintenance.

Most of our customers have deployed it on-premises.

Here's a possible rephrased version, based on my understanding:

We have a team responsible for deploying and installing Oracle ERP for our customers.

My team consists of both DBAs (Database Administrators) and other technical professionals with various specialties.

In my opinion, the prices for Oracle ERP are reasonable, especially considering the various discounts that are often available. 

Overall, I believe the pricing is fair.

Oracle ERP is widely recognized as a very good product, and information about it can be found on our website and through our partners. 

When a customer is in need of an ERP solution, they often turn to Oracle due to its reputation and track record of delivering high-quality products.

I would recommend this solution to others who are interested in using it.

I would rate Oracle E-Business Suite a nine out of ten.