Oracle E-Business Suite Reviews

We are using Oracle E-Business Suite as our back-office system for HRMS, financials, and projects. We first implemented in 2003 and we've been upgrading to the release 12.2.6 which is our current version. It has been integrated with other Oracle and non-Oracle products.

Since 2013, IT Convergence has been growing at a two-digit pace and Oracle E-Business Suite has been supporting the operations and every new subsidiary/country that we have expanded to, minimizing risks.

We were able to grow from 250 employees, as of our first HRMS implementation, to more than 800 employees. In terms of financials, a 4x growth in revenue since the first implementation was possible by having world-class business software like Oracle E-Business Suite.

The most important features are related to the Financials and Project Management suites. Flexibility in configurations and how it supports business globally in a single instance are definitely the most valuable aspects of the tool.

Reporting is a big area for improvement. It needs to provide the ability to extract data from the suite. Oracle has also been making a great effort to make E-Business Suite more user-friendly but there are still areas where a focus on User Experience would help.

I'd rate it an eight out of 10. It is very stable and has all the required functionality. It's very flexible and capable of integrations. I think the technology has some room for improvement and the lack of embedded reporting creates a need for external reporting.

The system is reliable and the backbone of financial and other core systems in many organizations worldwide.

It has improved our business processes.

• Interfaces (downstream and upstream)
• End user interface (UX design)
• Performance
• The EBS Design to some extent is still monolithic.
• Maintenance activities still require a lot downtime.

I have used the solution for five years.

Yes.

Yes.

Yes.

Satisfactory.

Support on Unix platforms is good.

I used Oracle Applications 11.0.3. This was an upgrade (out of place) to 12c.

It is very complex as its tightly coupled with business processes and also involves a very large number of interfaces.

Vendor plus in-house.

The most valuable feature is that all the modules are tightly integrated. We have Finance, HR, Supply Chain, and others. Because they're all integrated, HR data, for example, is available in the Finance and Supply Chain modules. It's an enterprise system, so integration is the best feature that it has.

We can efficiently access data from one module in another when necessary. This provides us with transparency of data across our different business segments.

I think the main drawback and complaints are related to the UI. It needs modernization and more user-friendly-ness. Compared to other webpage interfaces, the Oracle screens are not user-friendly, so they need to improve it. I do think, however, that Oracle is spending more time with the UI of new versions, but there are so many places where they're still using old-looking UIs.

Other areas of improvement are better and more tightly-integrated reporting tools. Most reporting today is done outside of Oracle, meaning we have to buy a third-party tool. It would help us if Oracle had a better, integrated reporting product.

I have been working on it for almost 20 years.

We have no issues deploying it.

It's stable. We haven't really had issues with instability.

It's scalable for our needs and we've had no issues doing so.

Technical support is not the best and have to keep pushing. There have been a lot of times when we keep calling to get prompt support or escalations to a manager in order to get better support. This is an area that has deteriorated over time as we used to get better support. I don't know why, but with the number of clients increasing, the level of support has dropped.

The initial setup was definitely not straightforward. One reason is because we've customized the product and it's not as-is. We have so many customizations and interfaces and reports and other things, that we have to make sure that they all work with the new versions. And that takes time: for example, we did an upgrade two years ago from version 11 to 12.1.3. This was an eight-month process for us from development to testing to production. So this was a huge project.

Even when Oracle releases patches just to upgrade maybe one module, we still go through a testing just to make sure everything works. We don't just blindly put it in production because we have seen a lot of issues. We have faced a lot of issues earlier when we put up bad patches, something stops working, and then we have to fix it again. We just make sure that we test that patch before we put it.

It does the job. It's what we are looking for. It has a lot of features, and Oracle is constantly upgrading and adding things to that, so it's a solid product, but there is always room for improvement.

Oracle E-Business Suite is an ERP solution produced by Oracle. As with any other ERP system, it can handle any organization and business portal, including human resources, financials, supply chain, business intelligence, payrolls, etc. It's a very powerful tool as an ERP system.

The most valuable feature of Oracle E-Business Suite is the customization. Compared to other competitor systems, you can find a larger customization scale in the solution, usually in all layers, starting from the database, reports, and modules. The solution can create custom modules from scratch.

The document that supports the Oracle E-Business Suite regarding the installation and upgrading is long compared to other products and needs to be enhanced. Some components of Oracle E-Business Suite, like the database, GDK, and WebLogic, stop at a certain point, which is not its last version.

I have been using Oracle E-Business Suite for three to four years.

We may encounter some bugs with the solution, which we usually deal with easily by referring to Oracle support.

I rate Oracle E-Business Suite an eight out of ten for stability.

The solution's scalability has many layers. If you want to scale the number of application nodes, you have some steps. Scaling the database nodes takes a lot of time and extra effort.

I rate Oracle E-Business Suite a seven out of ten for scalability.

The solution’s customer support is good.

The solution's initial setup is average because you cannot directly install the version you need. Firstly, you should install all the database versions, take some steps to enable online patching, use the ETCC script, upgrade the database, and upgrade the application to the version you need.

If you work in a comfortable environment and have deadlines, the solution can be deployed in two weeks.

Overall, I rate Oracle E-Business Suite a nine out of ten.

We are an enterprise government organization. 

We are a public sector utility company.

They should charge lower support and licensing fees. Pricing is the biggest disadvantage of Oracle.

Releases are a different issue, first, they have to consider the initial support cost as well as the licensing cost. Furthermore, they should not force customers to use hybrid or private clouds.

I have been working with Oracle E-Business Suite for more than ten years.

We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.

Oracle E-Business Suite is a stable product, as well as many other vendors.

Oracle E-Business Suite is a scalable solution.

We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.

Technical support is good.

I am a flexible IT professional who is not limited to a single technology. I have experience in Unix administration, Linux administration, and storage administration.

The initial setup is easy. Oracle provides step-by-step documentation.

With resources and experience, it is easy.

Fees for support and licensing should be reduced.

Support must be paid for separately, but third-party support is less expensive and has more resources.

We use Oracle E-Business Suite and Oracle Utilities.

I started my career using Oracle Databases, and I am still using Oracle.

I would rate Oracle E-Business Suite a six out of ten.

It's out there in the market and the suite of products seem to cater really well to the business needs of our organization. When we buy Oracle's different products, we look to see how they integrate with different modules. With E-Business Suite, they all talk to each other.

So E-Business Suite is kind of one solution, and it's also a well-known product. It's highly stable and we get great support for it.

It's very stable, which directly affects our business from an assets and support perspective. It provides us with purchasing, financial, procurement, payables, and order management modules. These are all business assets for us that E-Business Suite directly affects.

The Oracle support site needs to be better. We go to it for pretty much any sort of issue we have, and I'd like for the search capability to be improved. Sometimes I can get as good if not better results from Google compared to the Oracle site.

Also, there have been issues where we've had to play with E-Business Suite to develop custom fixes because the solution itself isn't precisely catered to our requirements. We're able to get it to work, but it would be nice to not have to customize our own fixes so much.

We haven't had any issues with deployment.

There have been instances of instability, and we've been able to resolve those with custom workarounds from either the Oracle support site or from simply Googling the answers.

We haven't had any issues scaling it.

The support site is the only bad thing I've seen with Oracle. Unless you type in the exact right words, you don't get the right answers.

I think its quality seems to have gone down a little bit compared to the way it used to be when I started working when I always had good support.

I am more on the development side so I didn't install it. The initial setup was done by OBPS. It seems that because it's a popular product, we can find answers on the support site. For my part, development for it has been easy.

I think it's the leader in financial software. I've talked to people who aren't Oracle fans, but who like E-Business Suit anyways. It's a very good product.

It handles business application standard functionalities very, very well. It allows for easy customization and enhancements.

Sometimes with Oracle support, depending on the analyst you get, you can hit walls in trying to find answers. But they’ve gotten a lot better, so I hesitate in bringing that up.

About 10-11 years by now.

No issues encountered.

No issues encountered.

8/10.

7.5/10.

Nordstrom, my current employer, didn’t previously use a different solution.

I think we implemented via both vendor and in-house teams, and it's worked fine.

You should research the new cloud capabilities. It’s pretty important and a cost-effective way for a company to install.

Principally, the solution is used for financial issues like accounting, payroll, or inventory.

The on-premise is very similar to the cloud version.

It's robust and strong for sizeable enterprises that deal with big numbers daily and monthly. We have tried it with maybe 10,000, 20,000 alternate sections daily.

The solution has a good structure. You can personalize it and configure it. 

If you have expertise with the product or Oracle, you will find the setup to be straightforward. 

It's a very complete product.

Technical support is useful.

The solution is very expensive. The price is high for smaller organizations. Enterprises might find it to be okay.

It's very dependent on integration with other products, especially with Oracle, for an OIC solution.

We've used the solution for 15 years. 

The solution is stable. There are no bugs or glitches, and it doesn't crash or freeze. It's reliable. 

The product is very scalable. With the Oracle solution, there are multiple model options from production, to manufacturing, to transport. It's great for warehouse administration and warehouse management. It can scale to meet the needs of large operations. 

Oracle support is pretty basic. They constantly make patches, improve software security and stability problems, and add new solutions. It's good overall, the support we get directly from Oracle.

Positive

It's application-specific in terms of setup. If you don't have the expertise, it's very, very hard. It's necessary to have this experience with this software. If you don't have the experience, maybe will be very hard to implement. If you do, it won't be that bad. 

You don't need a huge team for maintenance. It's very stable throughout the year. 

It's a pricey product. However, it is meant more for enterprises. 

We are Oracle partners. 

While we are partners, we've dealt with all different versions. The latest is 12.2.7. We have clients that have an on-premise deployment, and we can help them move to the cloud. 

It's important to find a good innovation partner, especially if there are plans to move to the cloud. Maybe the lifetime of E-Business Suite is maybe ten years for maximum. That's something to consider if you are coming up to that date.

Overall, it's a very good solution. I'd rate it ten out of ten.