Proofpoint Email Protection Reviews

We use it as a corporate or as an exchange email filter to protect, to stop any executables from coming through email, and to halt phishing scams. Basically, the product is for email security. We use it for our network.

Also, if a user thinks that they didn't get an email, we can access the Proofpoint dashboard and go find missing mail that either people didn't get so we can rerelease it to them. Or if it did get quarantined, we can release and approve a sender.

You can blacklist and whitelist sender lists. If you are getting phishing scams that get through the filter, you can end up shutting those down. You can actually block the entire domain so that domain can never email you ever again. 

If there is an external email outside of your network or your company, you can whitelist them if it's an unknown sender, so you don't ever have to worry about missing their emails. 

We had an attempt for a ransomware attack and we were able to block them through Proofpoint Essentials. It's keeping us very safe. Our antivirus shut down the first one and then when the attacker tried again, we were able to block and cease all attacks. In the end, we didn't end up becoming a victim of a ransomware attack.

The solution offers very good flexibility. You can blacklist or whitelist with ease.

Their entire dashboard is excellent. It's completely user-friendly, it's easy to navigate. Anything you need to get done, you can do right from the dashboard, which is incredible. 

What makes it so easy is the features of Proofpoint and how secure it is. 

You could have no IT experience and go in there and control Proofpoint. If your company says "Hey, we need somebody to control Proofpoint," you could hire a kid out of high school to learn it. That's how easy it is.

The Secure Mail aspect should have an Outlook add-in, instead of an external dashboard that outside users have to access. If we send a payment to one of our customers or an ACH or a form to fill out, they have to go through this entire subscription process on a separate website to read the secure mail.

It should be like Ignite, where you can access the internal portal so then our customers aren't having to go through all these hoops just to read an email that we're trying to send them securely. That would be the one thing I would change. Basically, the Secure Mail portal wouldn't be its own portal; it would be an add-in.

I've been using the solution for two years and the company itself has used it for five.

The solution is 100% stable. It's incredible. We haven't had any issues with it. No downtime, no hiccups. Obviously, it's not going to catch everything, however, we have the ability to go in there and block stuff that it does miss. It's an incredible solution.

The scalability capability is based on the packages. We're not at the highest package, however, from what I've read, it's got some incredible scalability. With our package, it does everything we need and we have over 200 users.

It does more than what we need it to. There's stuff we don't even use as we don't use those capabilities of it. The scalability would be incredible as with 200 users we still don't touch all of its features.

As far as I know, we'll continue using it. The company has been happy with it for over five years and I've been around it for two years and it doesn't seem to be going anywhere. Now that we've added Secure Mail, it's really probably not going anywhere.

I'd rate technical support eight out of ten.

You pay for what you get, and we didn't pay for the enterprise tier, so we're in a middle tier. Sometimes it does take 24 hours to hear back, however, if it's a high priority that they'll call you within 30 minutes. It's pretty incredible how prompt they are. 

Once you do get a hold of them, it's not like, "Okay, well, we'll look this up and we'll call you back." No - they sit there and they'll work you through it. They'll remote into your machine if you need them to. They're excellent.

I haven't previously used any other solution. Before, the company only used the security features in Exchange Online admin center, which obviously wasn't as secure as they wanted it to be. That's why they went to Proofpoint.

The initial setup was straightforward. It's real easy to integrate with Active Directory exchange online. You just pretty much point and click and follow the prompts and it's there. Now, some of the whitelisting, you would have to have some experience, however, not too much. You would want someone knowledgeable to just navigate some of the approved domains and stuff like that to whitelist IPs as that portion was a little more work. 

It probably took about six hours to whitelist IPs. The deployment is a moderate amount of work, however, not much, not a lot.

We didn't do a very complex setup since most of our users are silent users. They have it, however, we don't allow them access as we don't want them to be able to release something onto the network. It probably was a six-hour job to just get everybody added in from Active Directory and integrated into the system.

The maintenance is basically two people. It's all it really takes. It really only takes one person, however, there are usually two of us here that can access it and go in and clean stuff up. And as far as the roles, there's not really assigned roles for who goes in and does what. As far as users, they're silent users and active users, and only active users can actually access the portal, and then the administration is the only one that can change settings.

We did use a consultant to help us with the implementation. Our network admin did most of the work, however, the consultants were there just to guide us through it, just in case we hit a hiccup, which we didn't. 

The consultants were great. They were easy to work with. They were prompt in responses.

The biggest ROI for us was when it stopped a ransomware attack. It could have cost us a ton of money. It could have been detrimental to the company. It basically paid for itself right there.

The licensing is basically $8/user. We pay yearly, however, they do allow for month-to-month billing.

It's just a straight licensing fee. For support, you'll pay extra for that. If you want to move up to a higher tier, I don't know how much it is, however, I know you pay more to get a higher level of support. Tier One support is way cheaper than Tier Four. You are paying pretty much to have your own project manager. Proofpoint literally assigns someone to you. When you call, it's getting taken care of by his or her team. That's pretty expensive, however, I'm not sure of the cost.

I'd advise users to get the package with the Secure Mail feature and then make sure that you whitelist all your important IPs and then add domains of all known users, so you don't run across any blocked or missing mail.

Our users have learned to be more careful and look for more phishing attempts from it, because now they know what a normal email should look like instead of, "Hey, here's a link you need to update your password." And then just clicking away. Through this they've been able to see, because we can show them, "Look, this is blocked, this wasn't, here's why." Right. So we've been actually able to teach that culture and teach the hesitancy. With this solution, our users have become much more informed.

I'd rate the solution at a nine out of ten. It's a great product and they have great customer service, a great support team.

We use it in front of Office 365 for anti-phishing, anti-malware, and threat protection.

Proofpoint Email Protection has reduced the analyst overhead in responding to phishing incidents by several orders of magnitude. We did not have the resources to respond directly to all Phishing Reports under the old system  With automated responses, we are able to address all Phishing Reports automatically.

Its anti-phishing functionality is very valuable to the organization.  As outlined above, we are able to automatically respond to Phishing Reports as well as stop as much as 80% of most Phishing Attacks at the front end leaving only a small percentage to be handled after the fact.

It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. 

I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu.

I have been using this solution for one year.

It is very stable.

It is fairly scalable. When we had a problem with capacity on one of the clusters, we simply added more members. We have probably 32,000 to 34,000 users in a given period.

Their technical support is mediocre. It could be better. They're a little slow to respond at times, and depending on the product, they're not always very knowledgeable. In one case, I had to fix it myself and show their tech how to fix it.

I found it to be fairly straightforward. It had medium complexity. The deployment was very fairly fast. I did it in about three to four hours.

Annually, it costs us about $92,000. This is pretty much what it costs us. There is no additional cost.

I evaluated Microsoft ATP or Microsoft Advanced Threat Protection. I also evaluated Mimecast at least at face value. I also looked at GreatHorn technologies.

They're the best in the breed. I would rate Proofpoint Email Protection a ten out of ten for the capability of doing its job. I am happy with this solution.

The archive feature is valuable.

The solution can be improved by including a real-time block list and giving the user more control over customizations. 

We have used the solution for ten years.

The solution is stable. I rate it a ten out of ten.

The solution is not very scalable.

We rate our experience with customer service and support an eight out of ten.

Positive

We previously used Barracuda.

The initial setup took half a day to configure, and two people were required for deployment.

I rate the solution a nine out of ten. The solution is good, but the scalability can be improved and the solution can be optimized.

Many customers in Thailand have issues with phishing. Most email security systems can detect spam and viruses, but not many can detect phishing as well as Proofpoint Email Protection does. Therefore, the main use case is to prevent phishing.

The most valuable feature of Proofpoint Email Protection is the TAP Dashboard. It provides more detailed information that can be used for forensic analysis. This is an advantage that other email security providers, such as Cisco, IronPort, or Microsoft do not offer in their dashboards.

Proofpoint Email Protection has a new approach to email security with its API feature. Currently, it only works with Office 365. In the future, it would be beneficial if it also works with Gmail, as Check Point is currently the only brand that has API email security for Gmail. It would be beneficial if Proofpoint Email Protection could add this integration, they would be more competitive with other vendors.

One customer mentioned that the user interface for custom configuration could be improved. They stated that while the dashboard looks visually pleasing, they would like the configuration page to have a similar aesthetic appeal.

I have been using Proofpoint Email Protection for approximately one year.

I rate the stability of Proofpoint Email Protection a seven out of ten.

I rate the scalability of Proofpoint Email Protection a seven out of ten.

The overall customer feedback on Proofpoint Email Protection's support has been positive. 

The installation process of Proofpoint Email Protection is not particularly difficult and is similar to other major email security vendors unless they are cloud-based solutions. Proofpoint Email Protection could improve is the configuration page of the Proofpoint Protection Server, as it is not as user-friendly as the Proofpoint Essentials.

The length of time it takes to deploy Proofpoint Email Protection depends on the specific requirement. If filters are the only thing needed to set up for inbound and outbound email, it would take approximately a week. The amount of time it takes to customize the categories depends on the customer's specific needs.

We sell annual licenses for this solution.

I would recommend this solution to others.

I rate Proofpoint Email Protection an eight out of ten.

Our company uses the solution for a customer's email security. 

Three years ago, the solution opened offices in Saudia Arabia. Previously, you could only deal with distributors. 

We were introduced to the solution and conducted proof of value and concept for one customer. We implemented one year ago and the customer is happy with the solution. 

Our customer has 5,000 users across a big company with many branches. 

The solution is dedicated to email security and that is its core business. It is a leader in comparison to other vendors. 

The solution has very strong detection for most phishing and malicious emails received from the outside. It is stronger in this area than competitors. 

The TRAP is great for analytics and correlations related to the mailbox. 

The solution should add post-sales training. There is no issue with the product itself but education could be improved because no information related to implementations is available. We can find sales and pre-sales training but are in need of post-sales training similarly to what is offered by other vendors. 

If we know how the product works, we can implement it. Sometimes, customers ask the solution to handle implementations and that is costly. We would like the training to fully handle implementations and save our customers money. 

I have been using the solution for three years. 

The solution is stable. We had a problems during implementation but none after that was completed. We haven't received complaints or emails related to issues with the solution. 

Stability is rated a nine out of ten. 

The solution is very nice and flexible, particularly for virtual machines. 

Our customer did not have the particular requirement to scale.  

Scalability is rated a nine out of ten. 

Our customer has direct contact with the solution's technical support. They can escalate a case directly so sometimes do this instead of contacting our company. 

Our customer has only opened one case with technical support. There were no problems with the process and the support team was both helpful and flexible. 

The Saudi and UAE teams are especially flexible and help with small favors. Other vendors do not provide this level of support.

Technical support is rated a nine out of ten. 

Positive

Our customer had an obsolete email security gateway from Trend Micro. This product had good endpoint protection in general, but was not strong when it came to email security so the customer did not renew the contract.

The setup is straightforward and easy so I rate setup a nine out of ten. 

Three of our technicians implemented the solution for our customer. Implementations depend on use case and customer preparedness.

If all prerequisites are prepared by the customer in advance, then implementation is straightforward and takes one or two weeks.

Our implementation took about four months because our customer did not prepare the prerequisites. This caused a delay in the project. Otherwise, this implementation would have been completed in a week to ten days.

We handle ongoing maintenance and our customer also has a direct pipeline to the solution's technical support.

Our company has not yet realized an ROI because we recently became partners so have only closed one project. We are doing our best now to propose the solution to other customers. 

In general, the pricing is competitive. It is not expensive or inexpensive. Pricing is a bit above average but the solution is a leader in the area. 

I rate pricing a six out of ten. 

We conducted a proof of concept and proposed Forcepoint and the solution as possible options. To be honest, the solution is many times better than Forcepoint for email security.

Forcepoint has many issues that are also used for email security in another mode. We were not getting much success with email security so we proposed Proofpoint as a better option. 

The two types of email protection include the gateway and the mailbox from the inside. The solution offers three tools for full protection.

The PPS provides email protection as a gateway. The IMD protects internal emails in general. The TRAP is great for analytics and correlations related to anything happening in the mailbox. 

We replaced Trend Micro and implemented all three of the solution's protection components. 

If you want the solution to be implemented properly, then it is important for customers to have prerequisites ready. Technically, the solution can be implemented but customers need to understand their wants, needs, and requirements to ensure a successful implementation. Implementations are easy and flexible when requirements are known in advance. 

I rate the solution a seven out of ten. 

Most customers interested in Proofpoint Email Protection have problems with spam, or their email security solution cannot detect phishing or spam, so they want to replace it with Proofpoint Email Protection.

Proofpoint Email Protection is a good product, and its most beneficial feature is the Threat Response Auto-Pull. I also like that it's an integrated email security solution.

The accessibility of Proofpoint Email Protection, particularly access to product trials, could be improved. It's hard to get a trial for Proofpoint Email Protection, and many customers prefer not just to do the POC or demo but try the product out, including Proofpoint Email Protection add-ons.

In the product's next release, I want more email servers added, such as Lotus Domino, rather than Proofpoint Email Protection focusing on just Microsoft Office 365 Exchange and Gmail.

I've been working with Proofpoint Email Protection for about eight months or a year.

Proofpoint Email Protection is pretty stable, so it's a nine out of ten for me.

Proofpoint Email Protection is scalable, an eight out of ten, scalability-wise. It has a large capacity, so in most cases, seventy to eighty percent of customers won't have issues with user capacity and email traffic, whether that traffic is coming in or out.

I often contact Proofpoint Email Protection technical support, and it's excellent, so it's a ten out of ten for me.

Positive

Proofpoint Email Protection is the first email security solution I've worked with because this is the first company I joined after I graduated.

The initial setup for Proofpoint Email Protection wasn't that easy, but it wasn't too complex either. I'd rate it an eight out of ten.

It took one month to less than two months to deploy Proofpoint Email Protection.

My team configures the platform to receive the incoming email from the domain and then send it to the customer's email server. For other configurations, it would depend on what the customer wants. Another team is in charge of Proofpoint Email Protection deployment while I do the presale work and capture feature requirements.

The licensing model for Proofpoint Email Protection is simple. It's based on the number of users and, in some cases, the amount of email traffic for the on-premise deployment, but the licensing isn't complicated.

The number of users depends on the customer. For example, it could range from one hundred to twenty thousand in the banking industry. The total price for Proofpoint Email Protection depends on the number of licenses you have.

You don't have to pay additional fees apart from the standard licensing fees.

Price-wise, Proofpoint Email Protection is a five out of ten because it's a pretty expensive solution.

My company is not using Proofpoint Email Protection, but it's a distributor based in Thailand.

I am trying to remember the exact version of the solution, but it should be the latest one.

Proofpoint Email Protection is mainly deployed on the cloud because many of my customers prefer a cloud solution unless the customer works in a bank or financial institution. Still, I have some customers that deployed it on-premises.

Two to three people take care of product deployment. My company didn't receive customer Proofpoint Email Protection maintenance requests this year because it just started working with Proofpoint, but maybe next year, it will.

Proofpoint Email Protection is best for medium to large businesses because it's pretty pricey so smaller companies would go for another product, or maybe Proofpoint Essentials. Still, since Proofpoint Essentials cannot customize policies or have the same usability as the enterprise product, smaller companies usually aren't interested in it.

My advice to anyone planning to implement Proofpoint Email Protection is that if you want a complete platform for email security, this product is the answer. There's no better email security solution than Proofpoint Email Protection if you can afford its price.

I'm rating the product as nine out of ten. I took away one point because of its price.

We primarily use the solution for email protection. 

The pricing is great.

It has a nice interface.

The features are very good. 

The stability is very good. 

The solution is scalable. 

The price policy needs to be better. We'd still like lower pricing. 

The initial setup is complex. 

I've been using the solution for the last 12 months at least.

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

It's scalable. You can expand it if you need to. 

While I haven't had contact with the technical support, my understanding is it's not the worst in the world. 

Neutral

We found the initial setup to be pretty complex. It was not necessarily straightforward or simple. 

The pricing is very good. However, the price policy needs improvement. While we find it reasonable, we'd always like it to be a bit less. 

I'd rate the affordability two out of five. 

I'd rate the solution an eight out of ten. 

We are just end-users, and we are using this solution on a small project. 

Proofpoint Email Protection is used for email security.

The most valuable features of Proofpoint Email Protection are the performance from being on the cloud.

Proofpoint Email Protection could improve by reducing the price.

I have been using Proofpoint Email Protection for less than one year.

Proofpoint Email Protection is stable.

Proofpoint Email Protection is scalable because it is on the cloud.

The initial setup of Proofpoint Email Protection is simple.

The licensing cost of Proofpoint Email Protection is a lot higher than other solutions, such as Barracuda.

I would recommend this solution to others.

I rate Proofpoint Email Protection a seven out of ten.

We use Proofpoint Email Protection for machine learning and artificial intelligence engine.

The most valuable features of Proofpoint Email Protection are ease of use, data loss prevention, antivirus, and spam protection. 

Proofpoint Email Protection's interface is confusing and could be improved.

I have been using Proofpoint Email Protection for approximately one year.

Proofpoint Email Protection is stable.

We have apparently 100 people using Proofpoint Email Protection in my organization.

The technical support we receive is very good.

The initial setup of Proofpoint Email Protection is easy. The installation model for the moment is very confused. It would be a benefit if the next release was easier.

I rate Proofpoint Email Protection a nine out of ten.

Our primary use case of Proofpoint Email Protection is focused around data loss prevention (DLP). To protect against spam, viruses, incoming and outgoing mail.

Proofpoint Email Protection's detection for true positives are great. False negatives or type two errors are very low. Type one errors are acceptable and this capability is the one that allows the least amount of spam to enter.

The only downside with Proofpoint Email Protection is the cost.

I have been using Proofpoint Email Protection for 5 years.

Proofpoint Email Protection is hosted in the cloud, and the stability is very good. 

The solution is cloud based so it's very scalable. 

The initial setup for Proofpoint Email Protection is pretty straightforward. 

There has been a recent pricing increase with Proofpoint Email Protection and we are assessing other companies who provide a similar service for comparison. 

The advice I would provide others who were considering Proofpoint Email Protection, is to test the product to determine if it provides you with the best filter rate.