Proofpoint Email Protection Reviews

My use case with Proofpoint Email Protection was primarily as a secure email gateway, and all of those sound like they describe the same thing. I know Proofpoint Email Protection has a big product portfolio, and we had other products that filled some of the other services that they also offered.

The best features I liked the most about Proofpoint Email Protection are difficult to pinpoint because it changed its user interface. Initially, it was a very old, clunky user interface, and during the time that I used it, they upgraded to a new modernized user interface. The power, flexibility, configurability, and Proofpoint Email Protection's professional services were some of the biggest selling points for me at the time and the things that I benefited from the most. The solution was very granular and very configurable.

Using Proofpoint Email Protection has impacted my SOC analyst workloads by lessening it over prior tooling that was in place and making it more focused. The tooling is more mature, more modern, and easier to use.

Proofpoint Email Protection did influence the quality of threats my organization needed to protect against. The help Proofpoint Email Protection provided with my threat protection and managing security operations comes from being easier to work with overall than the legacy interface. The new unified interface was a more modern, streamlined interface. It was very granular and very configurable, so the old interface exposed all that and you had to know how to navigate it to get to where you needed to do all those little granular tweaks. The unified interface streamlined that and made it much easier.

There are areas that have room for improvement in Proofpoint Email Protection, particularly regarding the interface, since I used the old legacy interface so much. I think they are making strides in that direction already, so I would say continue there. I am not sure how completed the new unified interface is or if they have actually finished and rolled all of the features up in there or not. That is a good area for continued focus. Proofpoint Email Protection was a very powerful product. The older legacy user interface just took a little to work with, and the new unified interface, as it was able to do more and more of the functionality of the old one, the product just got easier and easier to use.

My experience with Proofpoint Email Protection ended about six months ago since I changed jobs, but I used it for three or four years.

I would rate the stability of Proofpoint Email Protection somewhere between a nine and ten. It was very rock solid.

Positive

The scalability of Proofpoint Email Protection is probably an eight or nine.

Positive

I would rate Proofpoint Email Protection's vendor technical support a nine out of ten. The support was very good. It would be tough to get a ten in technical support.

Positive

I used other products before implementing Proofpoint Email Protection. The other solutions I have tried include Postini before they got purchased, Mimecast, Microsoft's 365 Defender, and on-premises products from decades ago, such as the old Barracuda email firewalls.

The deployment of Proofpoint Email Protection was not overly complex. It required their professional services, and they walked us through the deployment. Working with them, I would say it was not difficult.

The deployment of Proofpoint Email Protection was not overly complex. It required their professional services, and they walked us through the deployment. Working with them, I would say it was not difficult.

Proofpoint Email Protection did save me some time or resources. I do not have a hard and fast metric that we calculated for that, but it certainly did.

The time required for email investigations and responses has changed with Proofpoint Email Protection's visibility and automation. There is certainly less manual time spent on any of those tasks.

The purchase of Proofpoint Email Protection was through a partner, although I did not make the purchase directly. I only helped with the decisioning, and I imagine it was with one of the large resellers.

My thoughts on the pricing of Proofpoint Email Protection are formed by my lack of direct involvement in the purchasing, as I was more engaged in the proof of concept and evaluation. Given my other experience with other vendors, I think they are a bit on the high end and a bit on the pricey end for the email security functionality that we were using. The pricing is not exorbitant or out of line, but on the pricier side than some of the other competitive products.

The other solutions I have tried include Postini before they got purchased, Mimecast, Microsoft's 365 Defender, and on-premises products from decades ago, such as the old Barracuda email firewalls.

Approximately one thousand to two thousand users use Proofpoint Email Protection.

The usage is global, not limited to the United States.

Proofpoint Email Protection requires maintenance, and the patching and updating were typically handled by them, and then we just kept it under active maintenance. Since it was a SaaS-delivered solution, they kept it updated.

Whatever was required on my end for Proofpoint Email Protection was easy.

I would rate the solution overall as an eight out of ten.

I would compare Proofpoint Email Protection to other products and vendors on the market as one of the leaders, for sure.

I would recommend Proofpoint Email Protection to other users, as I did not have any negative experience, and I would definitely recommend a proof of concept just because the landscape is changing so quickly. There are new and emerging technologies that would be worth considering in a bake-off or proof of concept along with any of the core vendors now, but Proofpoint Email Protection would definitely be in the mix.

My main use case for Proofpoint Email Protection is for protecting email and email security to prevent business email compromise and malicious email from reaching our users. Proofpoint Email Protection helps in stopping malicious emails from getting to our users, such as phishing emails and emails with malicious attachments. Proofpoint Email Protection does quarantine multiple malicious emails in our environment, and an example would be an email recently with a malicious website asking the user to log in; Proofpoint was able to detect that the URL was malicious and block and discard the email.

The best features Proofpoint Email Protection offers include an easy-to-use dashboard and administrative tools, an easy-to-use quarantine filter for users, and continuous protection. Proofpoint Email Protection has very good reporting capabilities as well as integration with Microsoft 365 email.

We have noticed a huge improvement in productivity of the users by clearing up their inbox of malicious emails and spam, and it has also prevented and secured our environment on a daily basis, making the security team's job much easier. Proofpoint Email Protection has changed my security team's day-to-day tasks; instead of reviewing malicious emails or assisting users, Proofpoint blocks those emails automatically and filters them, saving time for my team.

Using Proofpoint Email Protection has freed up my SOC analysts' time and helps them focus on more important activities. Proofpoint Email Protection provides very deep visibility into insider risk and also has a category called Very Attacked Persons, which highlights which users in the environment are receiving malicious emails and at what level. Proofpoint has helped our environment to be more secure by protecting us from threats, especially over email.

There is nothing in particular that needs improvement; I am very happy with the solution. There is a bit of a learning curve to get started in the unified admin console in Threat Protection Workbench, but once I am familiar with the settings and the tool itself, the day-to-day experience becomes very easy.

I have been using Proofpoint Email Protection for five years.

Proofpoint Email Protection is a very stable product, and we have been using it for five years.

The scalability of Proofpoint Email Protection is excellent; the solution is very scalable regardless of the number of users in your environment, and while the licensing costs may change, the product remains very stable.

Customer support for Proofpoint Email Protection has been very efficient and effective. I would rate the customer support a ten out of ten.

Positive

I previously used Office 365 ATP; I felt that solution was not a premium product and many malicious emails got through to user inboxes, but after switching to Proofpoint, the malicious emails were pretty much stopped.

We have definitely seen a return on investment, particularly in time saved for the security team as well as the users in the organization.

Proofpoint Email Protection is not a cheap product; it is priced probably a bit on the higher end compared to other similar solutions, but I feel the pricing is justified by the quality of the product, and the experience with negotiating pricing was good and fair.

I did not evaluate other options before choosing Proofpoint Email Protection.

My advice for others looking into using Proofpoint Email Protection is that it is a very solid product, a very mature solution in the email protection space, especially if you are using Microsoft 365 emails; Proofpoint integrates very well with the solution and makes life easier for users as well as the security team. I would rate this product a ten out of ten overall.

My main use case for Proofpoint Email Protection is to protect our company emails from suspicious attacks as it serves as an email security gateway.

Proofpoint Email Protection has helped block risky content by alerting us when someone clicks on a link in a delivered email post-delivery, allowing us to block it after the user opened the email or clicked on the link, or preventing the user from clicking the link while it is on the isolated browser.

I review Proofpoint Email Protection activity every week, checking reports through the Proofpoint admin and using the workbench to check for exposed users, statistics, and to release emails.

All the features that we use in Proofpoint Email Protection are really important to us.

We rely on quarantine management significantly in Proofpoint Email Protection because we receive numerous multimedia and encrypted attachments almost every day.

Quarantine management is the main protection feature for us in Proofpoint Email Protection, although the threat detection is also one of the good features because it is very active and responsive.

Proofpoint Email Protection has positively impacted our organization's protection and has maintained security very well.

I would like to see improvements in Proofpoint Email Protection's portal as it is sometimes slow.

The performance of Proofpoint Email Protection's portal needs to be more responsive, and we would like more features added to the admin interface.

I have been using Proofpoint Email Protection for about three years.

Proofpoint Email Protection is stable, showing about 99% stability for us.

Proofpoint Email Protection's scalability is easy; if the company grows, expanding is straightforward with the team.

Customer support for Proofpoint Email Protection is very useful and helpful; we always contact them if we need support, whether it's for setting up features or technical support, which is very responsive.

I would rate the customer support of Proofpoint Email Protection a ten.

Positive

We were previously using Mimecast before switching to Proofpoint Email Protection because Mimecast was not sufficiently effective and didn't provide adequate visibility.

The management reviewed some options before choosing Proofpoint Email Protection, but I didn't evaluate them personally.

We are looking at some other features that we might add from Proofpoint Email Protection, but so far, we are still discussing this as a team.

We have seen a return on investment through saved time and more efficient management, but it is not about needing fewer employees.

I do not handle the pricing, setup cost, and licensing for Proofpoint Email Protection, but I think it's a bit pricey compared to other solutions, even though we found no competitor with comparable features.

Proofpoint Email Protection is a very great product that has improved significantly since we implemented it, and I believe it will continue to improve, especially in the AI field. We may also consider using data protection from Proofpoint in the future, although we are not using it now.

Using Proofpoint Email Protection has made SOC analyst workloads easier because the reporting and analytics are very useful and explain a lot for us.

Proofpoint Email Protection provides a clear level of visibility into people-based risk within our organization, helping us know which users are most at risk.

Operational efficiency has improved significantly since we switched to Proofpoint Email Protection from another product that was less effective. With Proofpoint Email Protection, we can manage our SPF, DMARC, and handle emails with attachments, releasing emails and other tasks more efficiently.

My experience with the Unified Admin Console in Threat Protection Workbench is that it is easy to use, but we face issues when releasing some emails to users, where they sometimes do not get released and need to be released from the portal.

Proofpoint Email Protection has changed the time required for email investigations and responses, saving us time by providing greater visibility that we lacked before.

I feel that the overall scope and range of Proofpoint Email Protection's threat protection capabilities are comprehensive enough for our needs as a small organization focused on email protection at the moment.

I advise others considering Proofpoint Email Protection to go for it if they can afford it, as it is a very great product.

I have given this review a rating of 9.

Public Cloud

Other

My main use case for Proofpoint Email Protection is to block malicious or suspicious emails as per my role. Proofpoint Email Protection is our email filtering tool and we do our DMARC using Proofpoint Email Protection as well. So basically it's our email security tool overall.

I use Proofpoint Email Protection almost every day. As a security analyst, I'm responsible for investigating suspicious emails that the staff report. Once I investigate the email and determine that the sender is suspicious or malicious, I take their email address, or even the domain and block it in Proofpoint Email Protection so that they cannot send any further email.

For me that's my main use case, my day-to-day thing.

Some of the best features of Proofpoint Email Protection are that the user interface is very simple to navigate and the changes are pretty quick. I submit the block request and it's implemented almost right away. I also use TAP in order to look at the blocked domains and how many domains were blocked. This comes very handy to understand the security posture of your organization, especially from the email side of things, in terms of how many threats from email were blocked.

From the TAP dashboard, I go through what is in the wild or what URL is being spread out or what URLs these attackers are trying to use. This gives me an idea as to which area is being targeted. For example, if most of the URLs are related to an e-commerce website, I know that they're using the e-commerce as the main phishing attempt. Or if it's a gift card scam, which usually happens around the Christmas time and holiday seasons, that gives me an idea of what to look for, and if I'm training my users I can train them on a gift card scam. This does help me in that sense as well.

Proofpoint Email Protection has definitely impacted my organization positively. I cannot imagine not having an email protection, and Proofpoint Email Protection is pretty good at doing its job. Nothing is 100%. There are hardly a couple of emails that get slipped through it, but as soon as that happens, we go ahead and block it. There have been cases where we reach out to support, open a case, and then get a particular URL and domain blocked as well, which helps in the security of not just our organization but the overall other Proofpoint Email Protection users globally as well.

Proofpoint Email Protection definitely reduces incidents. If the emails are already blocked by Proofpoint Email Protection, it does not land in the user's inbox, which will definitely save the users from clicking into a malicious link. Additionally, because it gives you the ability to block your own domains, if you get information from a different source that says one of your other vendors has been seeing a lot of phishing attempts from a particular email, we can actually go and add it as well. This gives us the opportunity to block those domains, which makes things even easier for us.

There have been a few cases where an obvious phishing email has not been blocked, but perhaps Proofpoint Email Protection was still learning and needed some extra time to figure out that the email was malicious. The detection piece could be improved a little bit more. If one email goes through and somebody clicks it, that's the end of it, regardless of whether further emails were blocked. If Proofpoint Email Protection could detect that first email at the right moment and block it right away, that would be great.

I would appreciate some additional dashboards, enhancements showing the trends, and some reporting. I don't have a lot of complaint about Proofpoint Email Protection interface. It's pretty basic, but I'd like to see some GUI improvements, just from a visual perspective, not from the functional perspective, but maybe from a visual perspective.

I think it would be nice to separate the admin and the security console in Threat Protection Workbench for managing security operations from a segregation of duties perspective. Since we are a smaller organization, I do have access to both, which is okay. But in a bigger organization, they might need a different dashboard for admin and the SOC analyst or the user, again from a segregation of duties perspective. I think it would be nice to have the option to have both in one or maybe split them out, depending on the organization.

I have been using Proofpoint Email Protection for four years now.

The stability has been good so far.

Honestly, customer support has been great. We have had a few calls with our customer engagement team and they have been very helpful. Even the engineers have been helpful, and if we open a case, they get back to us right away. I have no complaints.

Positive

We've been using Proofpoint Email Protection for a while and have not used previous solutions.

Proofpoint Email Protection was already implemented when I joined the company, so I did not have involvement with the initial setup.

That would be a question for the administrator. Unfortunately, I do not have access and that's not something I do, so I don't want to give the wrong answer.

Proofpoint Email Protection has helped a lot. If a lot of emails are being blocked in the first place, they don't go through the user's inbox, meaning users don't get them and they don't report them. If they don't report them, I don't have to investigate them. In that sense, it has definitely saved me a lot of work. From a security perspective as well, that's how it should work. You don't want a lot of things slipping through.

I don't have a specific number, but definitely fewer employees are needed for investigating security incidents. It's not just about the number, it's about the security that it provides overall.

I'm not heavily involved in that, but we are satisfied with the pricing and licensing so far.

Proofpoint Email Protection is doing a lot of enhancement and adding a lot of features. I attended the Proofpoint Protect conference and they did talk about a lot of additional tools they are implementing, including agents. They have solutions for DLP and security awareness. Definitely they're going to have one of the best tools in the near future, and I see people are going to leverage it a lot.

I would say don't just look into one of their products, but try to bundle it up because they have cool products, and you can get a lot of advantage by using their other products such as DLP and security awareness. They work well together, rather than having to use different vendors. It would be a nice idea to just have one product do all or most because they work pretty well.

On-premises

Proofpoint Email Protection is primarily used for anti-spam purposes. As other companies receive a lot of malware, phishing emails, and unwanted bulk email, Proofpoint Email Protection stops unwanted email from getting through to mailboxes.

The supplier threat protection feature of Proofpoint Email Protection is particularly valuable. The gateway model prevents emails from reaching the tenant in the first place.

Proofpoint Email Protection ensures users have clean mailboxes and are not bothered by unwanted email. The security operations team spends less time processing unwanted emails or viruses due to Proofpoint Email Protection.

Some of the old portal features of Proofpoint Email Protection are missing in the new portal, so some of the settings could be modernized. The TRAP mail gateway product of Proofpoint Email Protection also has settings missing from its cloud deployment.

The unified admin console in Threat Protection Workbench for managing security operations is still confusing, with many different portals and changing names making it difficult to find all of the features across different products.

Proofpoint Email Protection has been in use for approximately six or seven years.

Proofpoint Email Protection is stable.

The private cloud scalability of Proofpoint Email Protection is managed by Proofpoint, and it is not something that the customer has to handle.

The customer support for Proofpoint Email Protection is good, though it can sometimes not be very responsive. The answers provided are accurate.

Positive

I advise others looking into using Proofpoint Email Protection to invest the time to understand all of the products and features that the platform offers. Using Proofpoint Email Protection helps to reduce SOC analyst workloads by reducing false positive emails that reach users' mailboxes.

Proofpoint Email Protection provides new features that identify highly attacked users, along with BEC features for that. Proofpoint Email Protection has reduced the amount of threats. I gave this review a rating of 10.

Hybrid Cloud

Other

Proofpoint Email Protection is used to set up filters to review and filter out threats from emails, managing security posture and inbox security.

Additionally, it helps create rules and policies to filter out potentially malicious emails, thus defending the environment and reducing risks to users.

TAP alerts, where Proofpoint Email Protection scans emails and sends alerts, provide the ability to review suspicious emails and validate them in a sandbox environment.

Highlighting risky users and identifying them for more training or if targeted externally is useful.

Proofpoint Email Protection also helps in mitigating attack vectors and reducing the amount of threats.

It allows implementing policies that block known threats, reducing exposure and the time for threat identification.

The management portal of Proofpoint Email Protection has an outdated UI that requires an update for better usability.

Additionally, reduction of false positives in TAP alerts is necessary, necessitating constant updating and submission of documentation for training Proofpoint Email Protection's AI agents.

I have been working with Proofpoint Email Protection for approximately two to three years.

We have not experienced any major incidents with Proofpoint Email Protection.

It plays a crucial role in solving small incidents.

Proofpoint Email Protection is quite scalable; I have not experienced any issues with the onboarding and offboarding of users and devices.

It can be automated, indicating its high scalability.

I have contacted the technical support or customer support of Proofpoint Email Protection. They have consistently provided timely responses and solutions.

I do not have any negative experience with them, rating the support 8 out of 10.

Positive

We used to have Proofpoint Email Protection's security awareness training platform, which was replaced by another vendor.

The pricing for some Proofpoint Email Protection services led to switching vendors because of higher costs.

When I started working with Proofpoint Email Protection, it was already enabled.

I played a part in updating things over its life cycle, and from what I heard, the initial setup was not considered overly complex.

The pricing of Proofpoint Email Protection is considered expensive by upper management.

This high pricing has led us to switch some other Proofpoint Email Protection services to other vendors.

Proofpoint Email Protection is our main in-house product, but Microsoft Outlook offers similar email services.

Proofpoint Email Protection is our main product that we use in-house, but Microsoft Outlook offers comparable email services.

I have about three years of experience with Proofpoint products.

I gained experience with this product while working in the retail industry.

We deploy it in the cloud.

I deal primarily with Proofpoint Email Protection, which is the main focus of Proofpoint's offerings.

Mail security works in conjunction with firewalling for email and DMARC compliance, and there are various authentications involved.

Proofpoint Email Protection is focused on email protection and is the key product.

With Proofpoint Email Protection, I appreciate that it's the industry leader, and its firewalling is very easy to manage and implement. It's also very less noisy.

I believe they still need to improve by consolidating some portals, as currently, you have to log in separately to a few of them.

I have about three years of experience with Proofpoint products.

During outages, I don't see much of an issue, as they let us know, and I personally don't experience many outages.

It is very less noisy, and if we need support, it is also much better compared to other vendors.

I would rate the support a nine or ten.

I am familiar with the granular policy control feature of Proofpoint Email Protection, and I find their support excellent for modifying those policies.

Positive

I do not have experience with Microsoft Purview products, but I know some Proofpoint products.

I apologize, I do not have experience with the Purview one, but I do know the Proofpoint products.

I'm not sure about the features of the Purview one.

Compared to other products, Proofpoint's real-time threat intelligence makes it less noisy. They collect and share threat information effectively, which benefits all customers.

I have seen a lot of improvements in Proofpoint's reporting and analytics compared to earlier days.

As a leader in the market, I find the pricing for Proofpoint Email Protection is a little high.

Their licensing models vary, and even the premium model adequately supports awareness campaigning, so I find it acceptable.

Normally, they sell their products through resellers, not directly through AWS Marketplace.

For us, we are clients of Proofpoint.

I rate Proofpoint Email Protection a nine out of ten.

Public Cloud

Microsoft Azure

My main use case for Proofpoint Email Protection is email protection and policy setup. For email protection and setting up policies, especially for encryption, we use encrypted emails to send out and the URL Defense feature. These are policies that we set up, along with safe attachments for any attachment protection.

The best features of Proofpoint Email Protection are URL Defense. The URL Defense feature has definitely helped my organization because when URLs come in, end users often don't know if they are safe or not. It is good that Proofpoint hides or changes URLs in a way that is safe. If users even click on them, the links do not go anywhere. Otherwise, when URLs come directly to end users, they could click on malicious links or malware that could be installed or forwarded. I have seen this before in a previous job, and here with using Proofpoint, it is really helpful.

Proofpoint Email Protection has positively impacted my organization because when people know that we are using Proofpoint and they know we have set up a mailbox for protection, they forward issues to that mailbox and we search for them. For safe links and safe attachments, when Proofpoint hides the actual link, it is really helpful for end users, and they know whatever comes to their mailbox is safe to click on. I have definitely noticed fewer incidents, as last month we had maybe one or two tickets for Proofpoint that people wanted, and those are false positives, but it is way less than before without Proofpoint.

I believe if the GUI were more user-friendly for people using it for the first time, or if there were more training available for end users to share with them, that would be good.

I have been using Proofpoint Email Protection for two years.

Proofpoint Email Protection is stable.

The scalability of Proofpoint Email Protection the way that we are using it here with the county is that most people can get in. The only issue that we have is that it is not really end user friendly and a little bit confusing for people that do not have experience with email protection.

The customer support is good and they have good customer support. Even level one support is knowledgeable and it is quick. I like it.

Positive

I previously used Microsoft before Proofpoint Email Protection, but the reason we switched is that there were a lot of limitations and they do not have all the features that Proofpoint can handle.

I have definitely seen a return on investment with Proofpoint Email Protection when we save on employee costs.

I did not evaluate other options before choosing Proofpoint Email Protection because I did not go through that part and this was a decision that the company made for me.

It is easy to manage Proofpoint Email Protection. I would rate Proofpoint Email Protection a nine out of ten. I chose nine out of ten because it is not really user-friendly for end users and a little bit confusing for people that do not know about the protection. My advice to others looking into using Proofpoint Email Protection is to make sure to get enough training and set up the solution in the way that is recommended by Proofpoint.

On-premises

Other