Proofpoint Email Protection Reviews

My main use case for Proofpoint Email Protection is to protect our users' email addresses. I use Proofpoint Email Protection to protect our users' email addresses by acting as our email security gateway. We have exchange servers, and we map this exchange server to be on Proofpoint Email Protection.

The best features Proofpoint Email Protection offers are acting as a first layer of defense for our emails, so it protects the URLs, protects the files, and also provides us with the DLP, making it very useful.

I rely on the URL and file protection features of Proofpoint Email Protection often.

Proofpoint Email Protection has positively impacted my organization by stopping phishing attacks and reducing security incidents so we can handle our business smoothly.

I have seen a decrease in phishing incidents and improvements in response time after using Proofpoint Email Protection.

Proofpoint Email Protection provides great visibility into people-based risk within my organization, and we also have SOC analyst dashboards, giving us great insight into all emails, including the phishing emails.

After implementing Proofpoint Email Protection, we have reduced phishing emails significantly, at a very good percentage.

I would describe my experience with the unified admin console in Threat Protection Workbench as very useful and very straightforward; I can find what I am searching for, and every dashboard is already pre-configured.

Proofpoint Email Protection has influenced the quantity of threats my organization needs to protect against.

I have seen a drop of about 90% in the number of phishing emails, malware, and other threats since using Proofpoint Email Protection.

A way Proofpoint Email Protection can be improved is to have training materials and documentation for every step, which would be useful.

I have been using Proofpoint Email Protection for three months.

Proofpoint Email Protection is very stable.

Proofpoint Email Protection is scalable.

I have never reached the customer support for Proofpoint Email Protection.

My experience with pricing, setup cost, and licensing for Proofpoint Email Protection is very good. I purchased Proofpoint Email Protection through the AWS marketplace.

We use AWS for our cloud deployments of Proofpoint Email Protection.

I have seen a return on investment as we have reduced security incidents, saved time, and achieved several related benefits. Using Proofpoint Email Protection has impacted my SOC analyst workloads positively.

Proofpoint Email Protection is deployed in multiple organizations, and we are running on multi-organization. My advice to others looking into using Proofpoint Email Protection is to search for documentation and training materials on the Proofpoint Academy before deploying Proofpoint Email Protection. I would rate this product 9 out of 10.

I use Proofpoint Email Protection to filter and scan doubtful emails. The solution screens emails, quarantines suspicious ones, and only sends through legitimate emails.

The main feature I find most effective is that Proofpoint Email Protection scans emails and quarantines the doubtful ones. This is the main purpose of the software and it serves that function very well.

In terms of improvement, the price could be better. Additionally, more security could be implemented.

I have been using Proofpoint Email Protection for almost five years.

I would rate the stability of Proofpoint Email Protection as a nine out of ten.

I would rate the scalability at eight point five out of ten.

Technical support is rated as eight out of ten, indicating that the support quality is quite good.

Positive

Before using Proofpoint Email Protection, I did not use a different solution.

The initial setup was easy to use and simple.

The deployment was done by a third party.

In terms of pricing, it is okay compared to others. I would say it is normal. Additional costs do come in, but it enhances security.

I had other options but chose to go with Proofpoint. I cannot recall the specifics.

I would recommend Proofpoint Email Protection to others because it is useful, simple to use, and provides whatever is required. My overall rating for the solution is eight point five out of ten.

Private Cloud

Other

Proofpoint is used as an email security gateway for big enterprises, primarily for their on-premises servers. Many customers also use it alongside Office 365.

Proofpoint offers a complete solution for email security with features like DLP, email archiving, and encryption. The most valuable features are the sandbox and trap, which are crucial for dealing with phishing attacks and quarantining suspicious emails.

The most valuable offerings are TAP and TRAP. TAP is the sandbox of Proofpoint, which is extremely effective for phishing attacks, while TRAP serves as an auto-quarantine solution. 

Proofpoint provides an expandable project model, including DLP, email archiving, and encryption, which makes it a complete email security solution.

Phishing detection & Response capabilities could improve further to match some of the capabilities offered by competitors. Proofpoint could expand its PDR capabilities to improve its efficiency inside the SOC

I have been working with Proofpoint Email Protection for about seven years.

Proofpoint offers a high level of stability. Email, being an essential IT service, requires constant availability. I have never encountered a situation where the Proofpoint service was unavailable.

Proofpoint is scalable for multi-site organizations with thousands of users. In Egypt, 50% of deployments are on the cloud and 50% on-premises. I rate it an eight out of ten for scalability.

I have limited experience with Proofpoint's technical support, however, I know that their support is quite good.

Positive

Some of my clients use FortiMail, however, they are considering migrating to Proofpoint due to its depth and superior protection level.

The setup requires expertise. It needs someone with experience on managing it, and I would rate the implementation as needing someone experienced.

I act as a solution architect. My team handles deployments, however, Proofpoint provides strong support, ensuring reliable implementations.

Proofpoint is considered a very expensive solution compared to others like FortiMail, being double in cost. Customers pay around $90,000 yearly for a 1,000-user organization, with the subscription license being the main expense, apart from implementation fees.

I recommend all of my customers to migrate and start using Proofpoint as it is secure, minimizes risk, and eliminates phishing attacks. 

Overall, I rate Proofpoint eight out of ten.

Hybrid Cloud

Other

The product serves as my company's enterprise email security platform. Everything related to the emails in my company comes through Proofpoint Email Protection.

The product serves as an email sandbox to check attachments and ensure that everything is secure.

The whole configuration management piece of the product requires some work, as it is one of the areas where the tool has certain shortcomings. Though it is an easy-to-install product, it might be difficult to get the process right for some users. The basics related to the installation process are simple to understand, but it takes a lot of effort to figure out areas to use this tool effectively if you want to do something above the basic level.

The high cost of the product is an area of concern where improvements are required.

I would like to see a lot of premium content in the product moved to a lower band because the basic version of the tool is relatively cheap compared to the sophisticated versions with additional costs.

One person who works full-time needs to take care of the maintenance part.

I have been using Proofpoint Email Protection for six months. I am a customer of the product. I don't remember the version of the solution, but I know that it automatically gets updated.

Stability-wise, I rate the solution an eight out of ten.

The product seems to work fine in our company. Though my company needs to make changes in the product occasionally, it is a robust tool.

It is a very scalable solution. Scalability-wise, I rate the solution a seven to eight out of ten.

In our company, we doubled the number of mailboxes with the product, and it worked fine without any problems.

With the solution, my company manages around 500 endpoints in our company.

The product is used daily for every email in my company.

When it comes to the solution, there are no plans to increase the number of endpoints in our company unless the organization grows.

I have experience with Trend Micro. My company started using Proofpoint Email Protection since Trend Micro was a terrible product.

I rate the initial setup phase a five on a scale of one to ten, where one is a difficult process, and ten is an easy process.

The product is deployed as part of your Proofpoint setup, so it gets attached to your Microsoft Exchange and the cloud.

Before the deployment of the product, you need to change your email gateway to ensure that the tool works properly for you. You need to route your email through Proofpoint.

The solution is deployed on the cloud.

The solution's deployment took two weeks.

In my company, three people reporting to the IT security team take care of the product's deployment process.

My company did seek the help of a consultant to take care of the product's installation process.

The product does not make any money for your company. If something goes wrong, the tool can save money by reducing the risk of problems at the end of the day.

The product is costly. I rate the product price a seven on a scale of one to ten, where one is low price and ten is high price.

When you want to change what capabilities you want in the product, you will see that the tool offers such features in tiers. The product gets expensive if you buy one of the tool's top-tiers.

My company did look at the options against Proofpoint Email Protection, like Mimecast and Microsoft 365 E5. Proofpoint Email Protection was cost-effective and flexible for our organization. The product has also proven itself as a leader in the market.

Proofpoint Email Protection helps prevent block phishing attempts. The product does a lot of URL rewriting. The solution offers pretty good protection to users.

Proofpoint Email Protection has aided in the management of our organization's email security, but I would say that the tool has probably made it more complicated. It's not an easy product to use or configure, as it takes skill and knowledge to install and configure.

If you get an email with the link, Proofpoint Email Protection runs in a safe environment to check whether it is malicious before allowing it into your company, making it a great technology. The aforementioned area describes the tool's ability to identify and block threats.

My company doesn't use the product's data loss prevention and email encryption capabilities since both are expensive options. My company only runs the base products, so we don't acquire the licenses to use certain functionalities.

The product's integration with other products in the infrastructure is okay, but the configuration part takes a long time. The product works fine once it is up and running. The initial setup is complicated.

I recommend the product to those who plan to use it. Before purchasing the product, users need to engage with the solution's consultant since it is not a tool that you want to deal with by yourself. You need to understand what you want to ensure that the product's configuration is proper.

I rate the overall an eight out of ten.

We use the solution to stop email attacks, such as credential phishing, impersonation, and some forms of spear phishing. It also helps prevent attacks that bypass email authentication protocols like SPF and DMARC.

It's the top choice because no company can operate without security. Ensuring email protection is a major priority for any organization when building its infrastructure. It effectively stops sophisticated attacks launched by advanced threat actors. It can identify attacks related to impersonation, deception, identity theft, business email compromise, and more.

One major threat is QR code phishing, along with TOAD (Telephone-Oriented Attack Delivery). TOAD attacks don't include links, URLs, or attachments in emails. Instead, attackers try to trick you into calling them, often by offering something enticing like a 50% discount on football matches. Once you call, they may try to get your two-factor authentication code or send malicious links to your personal email, bypassing security controls. Proofpoint has consistently detected and prevented these kinds of deceptive attacks.

I have been using Proofpoint Email Protection for five years.

The product is stable. 

It's top-rated for scalability because of its architecture. It uses a central management solution called Master and supports adding up to 25 or 30 agents. Each agent can handle a significant number of users, so with 2 agents, you can cover 5,000 to 10,000 users. Given this setup, 25 to 50 agents can manage even larger user bases. These agents are servers, not software installed on individual machines, which allows for excellent scalability.

The initial setup is straightforward and user-friendly, but it does require experts to implement. It's not something that regular users can handle. You need skilled professionals who have a good understanding of email systems, Office 365, Exchange, email flow, and SMTP protection. While the process is simple, having knowledgeable people is essential for a successful implementation.

It starts with an offline configuration in the first phase, keeping everything inactive and not migrating traffic right away. This allows you to validate policies, mail traffic, and mail flow without affecting live operations. Once everything is validated, the cutover happens in phase two. After ensuring the cutover is successful, you can then move on to the tuning phase.

I’ve done this many times. The initial setup duration depends on the company size, the complexity of the policies, the rules in place, and whether the setup is complex or straightforward.

They have their own dedicated Protection Services team and rely on certified professional service engineers on the ground.

To protect email effectively, you need to secure it across multiple channels—external, internal, and even after delivery. Proofpoint is the top choice for comprehensive email protection because it covers all these aspects. Gartner has stated that to fully protect email, you need coverage across all channels, and Proofpoint is the only vendor with a platform capable of doing that.

It operates using the MLX engine along with AI to protect against business email compromise. Some of the engines within the solution rely purely on AI. The system can be left to learn normal behavior over two to three weeks. Once it understands this behavior, it provides protection based on what it has learned. We also acquired a vendor called TCL, which excels in detecting attacks through advanced analysis and AI.

Tuning requires time; it's not difficult to maintain but needs careful adjustment. It may take about a week to ensure everything is optimized according to best practices, focusing on tuning rather than just configuration.

I am an administrator. I manage it as an admin for each and every inbound and outbound email.

The phishing and spam filters are the most effective features. There is also a trap feature that is most effective.

Sometimes it doesn't detect actual spam emails, and sometimes it catches normal emails, which is not spam. So I think the filtering should be improved in the future. I believe Proofpoint is already working on that.

The pricing is also something that could be improved. It's literally high.

AI is not yet fully enabled in this tool. Hopefully, in the future, it will work.

I have been using it for 3+ years.

I would rate the stability 8/10.

I would rate the scalability a seven out of ten. There are around 70,000 end users. It is used daily. As a admin, I have to use it daily for various use cases.

The customer service and support are good.

Positive

I believe Proofpoint is more effective in blocking spam and malicious emails than Exchange Online Protection because I've worked with both.

It has a better spam filter than Exchange Online Protection.

I don't have much experience with any other tool, but I know the basics of Exchange Online Protection (EOP). Mostly, I use Proofpoint.

EOP is included with Microsoft and is free. But even though Proofpoint is paid, it gives a lot of features. Its filters are better than EOP.

The initial setup has average complexity. It is on the cloud. 

It takes days, not hours. For the organization I work in, most of the data is on-premises. So, syncing takes time.

The deployment was done in-house.

It's time-saving because it catches a lot of spam and phishing emails. Users are fine with it, even though it's a little costly. It does its work.

It is expensive.

I would recommend Proofpoint Email Protection to other people. 

It's easy to use, even for those new to IT. The UI is simple and easy to learn. Many courses and articles are available if you want to learn more. It's easy and efficient.

Overall, I would rate it 9/10.

Hybrid Cloud

Microsoft Azure

I use the product for email protection and staff awareness training. 

Proofpoint Email Protection offers an additional layer of protection compared to other brands like Microsoft, Mimecast, and Barracuda. While these major companies excel at detecting malicious attachments, the solution goes further by analyzing the context of emails, allowing for more nuanced decision-making.

The solution doesn't slow down things. It's very effective at blocking spam and phishing emails. 

The product's deployment is complex and requires technical knowledge.

I have been using the product for six months. 

The solution is mature and stable. The tool's strength lies in its extensive industry knowledge and access to up-to-date information on the latest cyber threats. This allows their products to stay current and adapt to the evolving market in real-time. 

I rate the tool's scalability an eight out of ten. My company has 100 users. 

I haven't contacted the tool's technical support. 

The solution's deployment is complex if you use Google instead of Microsoft. You need to know the settings to make the most out of it. The process took two hours to complete. However, the customer needs to cooperate.  

The product's effectiveness in blocking phishing attacks is significant, especially considering that approximately 93 percent of breaches occur through phishing. It outperforms many other leading brands in terms of blocking such attacks. 

The tool's pricing depends on the customer's preference, offering options for an annual license or a monthly subscription. The cost varies based on factors such as the number of users and specific requirements. Overall, the pricing is competitive.

The product prevents phishing attacks, but its Data Loss Prevention (DLP) capabilities might be limited compared to other specialized products. While it offers some protection against business email compromise, it may not cover all aspects. Supplementing Proofpoint with additional layers of security, such as Amazon Redshift, is recommended to cover all security aspects. You need a little bit of technical knowledge to set it up. I rate the overall solution a nine out of ten. I haven't got any false positives while using it. 

We use it for user queries. For example, if a user flags that they're not receiving emails from a particular sender, we investigate where it got blocked in Proofpoint, if it was delivered successfully, or if it was quarantined. 

We also onboard new domains, adding SPF and DKIM records to the DNS records so that all incoming mail is processed by Proofpoint before reaching the internal network.

The Tap and Trap features. They are the best features, in my opinion. I've worked with other tools which didn't have these features.

The support team was a bit slow. It takes months to implement the next feature.

So I'd like to see faster support.

The company has been using it for two or three years, but I recently joined. In my previous organization, we also used a Proofpoint tool. So I've used Proofpoint products for about six to eight months now.

Once there was a breakdown. Proofpoint was shut down for four hours due to a server issue. But other than that, there have been no other issues. It is stable.

We are a very big company with around 25 to 30 business units. We are slowly onboarding those units to Proofpoint. 

Every email to those units will go through Proofpoint. As of now, we have onboarded 15 or 16. We are in the process of fully onboarding all domains.

I didn't work on the installation and deployment, but I know the procedure. It's easy, not complicated. We just need to have servers and storage capacity. 

In our organization, it was an on-premises Proofpoint Protection, so we had a server, capacity storage, and all. We also need to connect that server with our internal environment and Active Directory. It's all easy. 

There's documentation from Proofpoint on how to do it. And we also have support from their team to guide us.

It's a bit expensive compared to other tools.

The decision also depends on the budget. But going with Proofpoint is the best option because it has so many advanced features that other tools don't have. It will be good for company security.

It is easy for a beginner to learn to use Proofpoint Email Protection. Proofpoint provides free courses to its customers. They can take those courses and learn how to use it. It will take them one or two months to get to know all the features, and then they're good to go.

Overall, I would rate it an eight out of ten.