Proofpoint Email Protection Reviews

Proofpoint Email Protection is primarily used for anti-spam purposes. As other companies receive a lot of malware, phishing emails, and unwanted bulk email, Proofpoint Email Protection stops unwanted email from getting through to mailboxes.

The supplier threat protection feature of Proofpoint Email Protection is particularly valuable. The gateway model prevents emails from reaching the tenant in the first place.

Proofpoint Email Protection ensures users have clean mailboxes and are not bothered by unwanted email. The security operations team spends less time processing unwanted emails or viruses due to Proofpoint Email Protection.

Some of the old portal features of Proofpoint Email Protection are missing in the new portal, so some of the settings could be modernized. The TRAP mail gateway product of Proofpoint Email Protection also has settings missing from its cloud deployment.

The unified admin console in Threat Protection Workbench for managing security operations is still confusing, with many different portals and changing names making it difficult to find all of the features across different products.

Proofpoint Email Protection has been in use for approximately six or seven years.

Proofpoint Email Protection is stable.

The private cloud scalability of Proofpoint Email Protection is managed by Proofpoint, and it is not something that the customer has to handle.

The customer support for Proofpoint Email Protection is good, though it can sometimes not be very responsive. The answers provided are accurate.

I advise others looking into using Proofpoint Email Protection to invest the time to understand all of the products and features that the platform offers. Using Proofpoint Email Protection helps to reduce SOC analyst workloads by reducing false positive emails that reach users' mailboxes.

Proofpoint Email Protection provides new features that identify highly attacked users, along with BEC features for that. Proofpoint Email Protection has reduced the amount of threats. I gave this review a rating of 10.

Hybrid Cloud

My main use case for Proofpoint Email Protection is to monitor our email gateway and apply the necessary spam filters and virus protection, as well as controls on phishing-related emails.

Proofpoint Email Protection helps to control the large volume of spam and phishing-related emails that come through the gateway, allowing us as human analysts to see through and cut through the noise.

Proofpoint Email Protection helps me with phishing or spam emails by providing their own analytics on determining whether an email is phishing or spam, and their phishing and spam scoring helps dictate that.

Proofpoint Email Protection offers granular controls over what we can do with email flow into and out of the organization, and having a one-product suite where I can manage this makes my job much easier.

Regarding granular controls, we employ a managed service with Proofpoint, and we collaborate with them to roll out different initiatives based on observed threats that Proofpoint reports to us, going through an auditing rule process before we implement it to reduce friction as well as email flow of false positives if it catches any.

Proofpoint Email Protection has positively impacted my organization by definitely lowering the amount of phishing or scam-type emails that our users were receiving, helping them focus more on their work rather than dealing with these types of fraudulent emails.

To improve Proofpoint Email Protection, I suggest improving the UI from the pod to align with the new admin.proofpoint.com interface, as the pod is still existing for a reason, but the interface is definitely outdated.

In addition to the UI improvements, I would appreciate an increase in the speed of the tasks being processed on the pod.

I have been using Proofpoint Email Protection for around four years.

Proofpoint Email Protection is stable, with some downtimes maybe once or twice per year, but the Proofpoint team alerts us as soon as they can to inform us of that.

The customer support for Proofpoint Email Protection is great; we employ a managed service team with Proofpoint, and they do reply quite quickly.

Positive

I rate Proofpoint Email Protection a seven out of ten.

I choose that number because there is room for improvement, but I am more than happy with the current state of Proofpoint Email Protection, just looking at what they can continue to build upon.

Using Proofpoint Email Protection has positively impacted my SOC analyst workloads by reducing noise because of the large volume of emails that come into our organization every day.

Proofpoint Email Protection provides visibility into people-based risk within my organization through the TAP alerts that we receive on various very attacked people, helping us decide how we want to target them in the upcoming security awareness campaigns.

After implementing Proofpoint Email Protection, I have noticed changes in operational efficiency, specifically much more targeted and focused work on the cases that we need to triage rather than dealing with the false positives that we were getting before Proofpoint was implemented.

I would describe my experience with the unified admin console in Threat Protection Workbench for managing security operations as great; the UI is user-friendly and helps streamline what I can see on the dashboard, allowing me to quickly scan through to get what I would like to get from that session.

Proofpoint Email Protection has influenced the quantity of threats my organization needs to protect against by helping with reducing the number of threats through active controls and measures, blocking such threats before they get to the user, which reduces the number of incidents that could arise from having these possible fraudulent emails.

For others looking into using Proofpoint Email Protection, my advice is that it is a great product; it has covered the main areas and more, and I believe they will only get better from here, as they have been very thoughtful in how they design their products.

Public Cloud

Other

Proofpoint Email Protection is used to set up filters to review and filter out threats from emails, managing security posture and inbox security.

Additionally, it helps create rules and policies to filter out potentially malicious emails, thus defending the environment and reducing risks to users.

TAP alerts, where Proofpoint Email Protection scans emails and sends alerts, provide the ability to review suspicious emails and validate them in a sandbox environment.

Highlighting risky users and identifying them for more training or if targeted externally is useful.

Proofpoint Email Protection also helps in mitigating attack vectors and reducing the amount of threats.

It allows implementing policies that block known threats, reducing exposure and the time for threat identification.

The management portal of Proofpoint Email Protection has an outdated UI that requires an update for better usability.

Additionally, reduction of false positives in TAP alerts is necessary, necessitating constant updating and submission of documentation for training Proofpoint Email Protection's AI agents.

I have been working with Proofpoint Email Protection for approximately two to three years.

We have not experienced any major incidents with Proofpoint Email Protection.

It plays a crucial role in solving small incidents.

Proofpoint Email Protection is quite scalable; I have not experienced any issues with the onboarding and offboarding of users and devices.

It can be automated, indicating its high scalability.

I have contacted the technical support or customer support of Proofpoint Email Protection. They have consistently provided timely responses and solutions.

I do not have any negative experience with them, rating the support 8 out of 10.

Positive

We used to have Proofpoint Email Protection's security awareness training platform, which was replaced by another vendor.

The pricing for some Proofpoint Email Protection services led to switching vendors because of higher costs.

When I started working with Proofpoint Email Protection, it was already enabled.

I played a part in updating things over its life cycle, and from what I heard, the initial setup was not considered overly complex.

The pricing of Proofpoint Email Protection is considered expensive by upper management.

This high pricing has led us to switch some other Proofpoint Email Protection services to other vendors.

Proofpoint Email Protection is our main in-house product, but Microsoft Outlook offers similar email services.

Proofpoint Email Protection is our main product that we use in-house, but Microsoft Outlook offers comparable email services.

The main use case for the company with Proofpoint Email Protection is that all of our clients have Proofpoint as the email protection, so any emails going in and out externally on that user mailbox go through Proofpoint.

A specific example of how I use Proofpoint Email Protection with one of my clients is that if someone is sending an email externally, such as from the domain MNS (mns.ca), and if an end user receives an email from Gmail, Yahoo, or any other domain, it will go through Proofpoint and only eligible senders would be able to send the emails. That is how I have been working with Proofpoint Email Protection.

I appreciate that Proofpoint Email Protection checks the eligibility of the sender and receiver and how the emails are evaluated. Additionally, it gives us the option to add a user or sender to an allow or block list. Proofpoint Email Protection also checks if any email has an attachment that seems to be malicious, and that is the main use case I have seen so far.

The best features that Proofpoint Email Protection offers include adding a user to an allow list or block list, adding IP address, geolocation, and those kinds of detailed options that Proofpoint allows.

It is easy to use when it comes to the interface and filtering. Regarding the reporting, I have not worked extensively with it, but several of my coworkers have stated that the reporting is much easier on Proofpoint Email Protection compared to Inky, which appears to have a complicated interface.

Proofpoint Email Protection shows which user email or usernames are risky for sign-in or are more prone to malicious links.

Proofpoint Email Protection has increased the efficiency of the organization. Before, a single end user might be receiving fifteen, twenty, or thirty spam emails in a week, but with Proofpoint Email Protection, they have decreased by approximately eighty percent. Now users are receiving many fewer spam emails, which means the user does not have to go through all the spam emails just to verify if it is legitimate or not.

I do not see many factors to improve in Proofpoint Email Protection, as I have been using it for the past year and a half to two years, and it is performing well.

If I had to pick one minor thing I would like to see improved in Proofpoint Email Protection, it would be integration with AutoTask or ConnectWise because I saw a few tickets where, when there is a notification on Proofpoint Email Protection, it takes a few minutes to maybe an hour to generate a ticket with ConnectWise and AutoTask.

I do not think there are any other improvements needed with Proofpoint Email Protection that I have not mentioned.

I have been working in my current field for the past four and a half years.

Proofpoint Email Protection is stable, and I have not experienced any glitches.

I had to contact the customer support for Proofpoint Email Protection for a few things, and it was straightforward and quick.

Proofpoint Email Protection has impacted my organization positively. The aspect is, if a user is expecting or not expecting an email from external people, they might receive an email that Proofpoint Email Protection has blocked or quarantined. If you know the sender or are expecting an email, you can go ahead and release the email, and that is truly helpful.

I would discuss a recent example where an end user was expecting an email from QuickBooks, and that particular email was blocked by Proofpoint Email Protection because it was considered to have a phishing link. As soon as the user received a notification that this email had been quarantined by Proofpoint Email Protection, they immediately sent me a Teams message mentioning that we need this email as soon as possible, which made it easy for IT to release the email and add it to the safe sender list.

I personally love Proofpoint Email Protection and how easy it is, and that is what I would recommend to other technicians or people who are considering using Proofpoint Email Protection.

I have not used the AI capabilities of Proofpoint Email Protection at all.

I think the accuracy and reliability of Proofpoint Email Protection's AI output has been consistent in detecting threats, as I mostly rely on users' input when they want the email to be released. Apart from that, I manually check all the email logs for anything I might find suspicious.

Using Proofpoint Email Protection has helped my SOC analyst workloads by checking the sender IP address, SPF, and DKIM records for any particular email or domain I am investigating. However, I have not worked in security for a long time, as I would consider myself a very primary help desk technician.

I have not worked extensively with the unified admin console in Threat Protection Workbench, but I might be adding sender or receiver to the allow list, block list, or allowing specific domains. Apart from that, if a user wants to log into their quarantine account and manage to release or add a sender to the allow list themselves, that is what I have worked on so far.

I assess the overall scope and range of Proofpoint Email Protection's threat protection capabilities in addressing modern security challenges as significant. Recently, I have been observing this every day, as many people impersonate the names of individuals working in the organization, sending out emails. All the end users can see are the first and last names. They usually do not check the sender's email address, so they receive emails that appear to be from the HR representative, saying that they have been given a raise and to click on a link to send their signature document.

I give Proofpoint Email Protection an overall rating of nine out of ten.

My main use case for Proofpoint Email Protection is email filtering; we use it for TRAP and Clear, and I use it for Zen Guide.

I use Proofpoint Email Protection for email filtering by using Zen Guide for simulated phishing campaigns, and I use email protection to see where people have reported spam or phishing emails and have a look at those messages to see what people are reporting.

Regarding my main use case with Proofpoint Email Protection, I just use it to see what people are reporting, and people in my team then use it for investigation.

I think Proofpoint Email Protection's filtering is really, really good; we don't get a lot of material going through to our users because the filtering works really well.

Regarding the filtering of Proofpoint Email Protection, I think it just does a general good job with phishing emails.

Proofpoint Email Protection has positively impacted my organization by making things safer; when we rolled it out, it gave us better filtering than the previous product that we were using, capturing a lot more of the malicious material and being easier to use.

Using Proofpoint Email Protection has impacted my SOC analyst workloads by resulting in fewer false positives to chase up.

Proofpoint Email Protection provides good visibility into people-based risk within our organization, as we use Zen Guide for simulated phishing, which gives us insight into the level of human-based risk.

I have noticed that more malicious emails are getting blocked after implementing Proofpoint Email Protection; it's just doing a better job than the previous product.

Regarding improvements, the search in Proofpoint Email Protection is a bit slow sometimes; if it was quicker, it could probably improve the search a little bit.

I have been using Proofpoint Email Protection for approximately 18 months to two years.

Proofpoint Email Protection is very stable.

The scalability of Proofpoint Email Protection is good; we haven't had a problem with it.

Customer support for Proofpoint Email Protection is excellent; whenever I've raised an issue with them, they've been able to solve it.

Before switching to Proofpoint Email Protection, we did use a different solution that just wasn't doing a very good job, so we decided to look for something else.

Before choosing Proofpoint Email Protection, other people in the team evaluated options, but I didn't do that personally.

I would rate Proofpoint Email Protection an eight, though I also think it could be a nine.

I choose a nine for Proofpoint Email Protection because I think the interface can be a little bit better; if the search was a bit quicker and a bit easier to do, then it would be a ten.

My advice for others looking into using Proofpoint Email Protection is that you should do it because it delivers some of the best filtering in the industry.

I can't think of any metrics, but since switching to Proofpoint Email Protection, there are certainly fewer bad messages getting through to people's mailboxes over what we had. Overall, I rate Proofpoint Email Protection an 8 out of 10.

Public Cloud

Amazon Web Services (AWS)

My main use case for Proofpoint Email Protection is as the SEG. I use Proofpoint Email Protection as the main gateway for our organization, serving as the main email gateway.

The best features Proofpoint Email Protection offers are rule-based email protection and policy-based email protection, which are among the best in the industry. We receive a lot of unsolicited emails every day, and Proofpoint filters out all the spam really well.

Because we have control over the policies and rules, I am able to configure the rules according to our requirements, rather than relying on standard out-of-the-box configurations. This helps us curate a solution which is both industry best practice and optimal for our use cases and needs.

Proofpoint Email Protection has positively impacted our organization as it has been deployed for more than five years. It has been a good SEG, protecting our staff members before email hits their inboxes. Whatever is junk or spam gets filtered out, allowing users to spend significantly more time on real work rather than going through unnecessary emails.

One thing we have been discussing with Proofpoint is tone-based blocking. We receive a lot of unsolicited emails wherein the tone is not appropriate; it is malicious and abusive, but the text itself appears clean. There is no profanity, no links, no images, and nothing malicious, but tone-based blocking using AI would be a great option.

I feel there is still room for improvement because many features are in POD and not yet available in the Admin Portal. The Admin Portal is really easy to use, but we are struggling with many policies in the Admin Portal. We need to have AI capability shown in the Admin Portal rather than just discussed or operating in the background.

I find my experience with the unified admin console in Threat Protection Workbench for managing security operations much easier to use because of Threat Workbench. However, there is a visibility problem where all emails are visible to everyone who logs into Threat Workbench, and that should not happen. Additionally, many features shown in seminars about AI are not yet enabled for us, so whatever we see, we are not able to experience it in our gateway yet.

I have been using Proofpoint Email Protection for more than seven years.

Using Proofpoint Email Protection has positively impacted my SOC analyst workloads because the rules work really well. We do not need to interfere in the SEG operations daily as they function automatically, so only edge cases are being looked after by SOC. This approach has worked significantly better than what we experienced earlier.

We are not focused on people-based risk yet, so I am not able to provide that number. I do not know about scalability because we have maintained the same average number of users for the last five years.

I would rate customer support an eight.

Positive

We have been using Proofpoint exclusively.

We have evaluated Trend Micro and Darktrace.

I would advise others looking into Proofpoint Email Protection that Proofpoint has developed two good new API solutions. People who want to deploy Proofpoint on a faster scale might use the API, which provides protection after the email has been delivered, and it is as good as the SEG. My overall rating for this product is eight.

Public Cloud

Amazon Web Services (AWS)

I have about three years of experience with Proofpoint products.

I gained experience with this product while working in the retail industry.

We deploy it in the cloud.

I deal primarily with Proofpoint Email Protection, which is the main focus of Proofpoint's offerings.

Mail security works in conjunction with firewalling for email and DMARC compliance, and there are various authentications involved.

Proofpoint Email Protection is focused on email protection and is the key product.

With Proofpoint Email Protection, I appreciate that it's the industry leader, and its firewalling is very easy to manage and implement. It's also very less noisy.

I believe they still need to improve by consolidating some portals, as currently, you have to log in separately to a few of them.

I have about three years of experience with Proofpoint products.

During outages, I don't see much of an issue, as they let us know, and I personally don't experience many outages.

It is very less noisy, and if we need support, it is also much better compared to other vendors.

I would rate the support a nine or ten.

I am familiar with the granular policy control feature of Proofpoint Email Protection, and I find their support excellent for modifying those policies.

Positive

I do not have experience with Microsoft Purview products, but I know some Proofpoint products.

I apologize, I do not have experience with the Purview one, but I do know the Proofpoint products.

I'm not sure about the features of the Purview one.

Compared to other products, Proofpoint's real-time threat intelligence makes it less noisy. They collect and share threat information effectively, which benefits all customers.

I have seen a lot of improvements in Proofpoint's reporting and analytics compared to earlier days.

As a leader in the market, I find the pricing for Proofpoint Email Protection is a little high.

Their licensing models vary, and even the premium model adequately supports awareness campaigning, so I find it acceptable.

Normally, they sell their products through resellers, not directly through AWS Marketplace.

For us, we are clients of Proofpoint.

I rate Proofpoint Email Protection a nine out of ten.

Public Cloud

Microsoft Azure

My main use case for Proofpoint Email Protection is email security to help achieve better results compared to what we currently have with Microsoft Defender.

A specific example of how I use Proofpoint Email Protection for email security compared to Microsoft Defender is that we were finding many false positives with Microsoft Defender and inconsistent results where it would let one email through and mark another email as spam or phishing. It was quite inconsistent. With Proofpoint Email Protection, it was very consistent and blocked the email for all recipients, unlike Defender.

In addition to my main use case with Proofpoint Email Protection, we also use the report phishing button from Proofpoint Email Protection, and it has been great.

The best features that Proofpoint Email Protection offers are consistency, security, and ease of setup.

The consistency and security features of Proofpoint Email Protection function effectively, as they block emails that are meant to be blocked and allow emails that are meant to be allowed. In terms of security, Proofpoint Email Protection has caught quite a few malicious emails that have passed through the filters of other security providers.

Proofpoint Email Protection has positively impacted my organization by blocking significantly more phishing emails, and phishing is the main entry point into getting compromised. I have more peace of mind knowing that more malicious emails are getting blocked.

We are definitely seeing fewer escalations with Proofpoint Email Protection in that many more malicious emails are getting blocked right at the gate instead of requiring remediation after the fact.

I have been using Proofpoint Email Protection for one year.

Proofpoint Email Protection is stable.

In terms of scalability, Proofpoint Email Protection is the main gateway, so I am not sure how it can get more scalable. It is literally the gateway that handles all emails and all traffic for email.

Customer support for Proofpoint Email Protection is good and it is nice to have local support as well.

Positive

Previously, we used the default Microsoft option and found that there were many issues with it missing malicious emails and letting them through, which led us to switch to Proofpoint Email Protection.

I have definitely seen a return on investment with Proofpoint Email Protection, particularly in time saved. There is less remediation work, possibly around ten hours a week saved with not having to remediate as many emails or malicious emails as before.

My experience with pricing, setup cost, and licensing for Proofpoint Email Protection is that it is somewhat on the higher end and more premium, but it is a good product.

Before choosing Proofpoint Email Protection, we looked directly into Proofpoint Email Protection and did not look at anything else.

I think Proofpoint Email Protection is a great product and I appreciate the fact that they have a proof of concept where they can put the tool behind, for example, Microsoft Defender, and anything that is missed by Defender typically gets caught by Proofpoint Email Protection. It is a very effective way of proving the product. I gave Proofpoint Email Protection a rating of nine out of ten because I do not think many or any providers are a perfect ten, as it is hard to achieve that score.

Public Cloud

Microsoft Azure

I am leading this security domain, and my L1 and L2s have been using Proofpoint Email Protection and other modules of Proofpoint Email Protection for more than three years.

We are currently working on Proofpoint Email Protection banners, which is a good feature that I appreciate for external emails.

I was not into email security before, so Proofpoint Email Protection is the only email security solution that I have used. For phishing and phishing emails, we are using other PhishER tools, and we have Defender for Office as well, but for email protection, it is primarily Proofpoint Email Protection.

I am not that familiar with all solutions, but I think most corporates are more inclined to Proofpoint Email Protection as it seems to fit into their budget as well as the technical requirements, so mostly it will be on the good side.

We are customers using Proofpoint Email Protection.

A lot of automation is present, and the quarantining of malicious emails and these processes are good and really help us in the investigation as well as the remediation part.

End-users do not have much visibility on Proofpoint Email Protection, so if their emails are not going to the inbox and are getting quarantined, sometimes useful emails also get quarantined. At that time, the end-user has some visibility, but I do not think they have more visibility compared to the admin who manages Proofpoint Email Protection.

It is very user-friendly, and the GUI is very good and self-explanatory.

I can say it has been reduced to fifty percent. Before, if any investigation required one hour, due to Proofpoint Email Protection, it takes up to twenty or thirty minutes.

The downside is I feel the vendor support is a little lacking and should be more responsive. The technical support is not up to the mark.

I have around fifteen years of experience in the current field.

There is no lagging and no crash.

I would give ten out of ten in scalability.

Not much maintenance is required because it does not directly affect users.

It is not too easy, and it is not very difficult; it is in the middle. If you have good knowledge of Proofpoint Email Protection, it is easy to deploy, and since it is all cloud-based, it is not too difficult.

I definitely need a team.

I can say it has been reduced to fifty percent. Before, if any investigation required one hour, due to Proofpoint Email Protection, it takes up to twenty or thirty minutes.

Regarding visibility, I am unsure if you want it related to the end-user or the admin, as I would need clarification on whose visibility you are mentioning. My overall review rating for this product is nine out of ten.

Public Cloud

Other

My main use case for Proofpoint Email Protection is email protection and policy setup. For email protection and setting up policies, especially for encryption, we use encrypted emails to send out and the URL Defense feature. These are policies that we set up, along with safe attachments for any attachment protection.

The best features of Proofpoint Email Protection are URL Defense. The URL Defense feature has definitely helped my organization because when URLs come in, end users often don't know if they are safe or not. It is good that Proofpoint hides or changes URLs in a way that is safe. If users even click on them, the links do not go anywhere. Otherwise, when URLs come directly to end users, they could click on malicious links or malware that could be installed or forwarded. I have seen this before in a previous job, and here with using Proofpoint, it is really helpful.

Proofpoint Email Protection has positively impacted my organization because when people know that we are using Proofpoint and they know we have set up a mailbox for protection, they forward issues to that mailbox and we search for them. For safe links and safe attachments, when Proofpoint hides the actual link, it is really helpful for end users, and they know whatever comes to their mailbox is safe to click on. I have definitely noticed fewer incidents, as last month we had maybe one or two tickets for Proofpoint that people wanted, and those are false positives, but it is way less than before without Proofpoint.

I believe if the GUI were more user-friendly for people using it for the first time, or if there were more training available for end users to share with them, that would be good.

I have been using Proofpoint Email Protection for two years.

Proofpoint Email Protection is stable.

The scalability of Proofpoint Email Protection the way that we are using it here with the county is that most people can get in. The only issue that we have is that it is not really end user friendly and a little bit confusing for people that do not have experience with email protection.

The customer support is good and they have good customer support. Even level one support is knowledgeable and it is quick. I like it.

Positive

I previously used Microsoft before Proofpoint Email Protection, but the reason we switched is that there were a lot of limitations and they do not have all the features that Proofpoint can handle.

I have definitely seen a return on investment with Proofpoint Email Protection when we save on employee costs.

I did not evaluate other options before choosing Proofpoint Email Protection because I did not go through that part and this was a decision that the company made for me.

It is easy to manage Proofpoint Email Protection. I would rate Proofpoint Email Protection a nine out of ten. I chose nine out of ten because it is not really user-friendly for end users and a little bit confusing for people that do not know about the protection. My advice to others looking into using Proofpoint Email Protection is to make sure to get enough training and set up the solution in the way that is recommended by Proofpoint.

On-premises

Other